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Joel Tiangco
BASIC
Joel Tiangco's resume Joel Tiangco, Websites, IT & Software
Joel Carbaron Tiangco Summary: • Experienced PC Technician with on-site installations, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products as well as operating systems. • Experience in providing all technical and hands-on hardware support services. • Experience in performing installation, maintenance and repair on laptops, desktops, communications equipment, tablets, smart-phones, and printers. • Experience in ensuring customer satisfaction by advising customers on preventative maintenance and configuration which may impact product performance. Skills ● Computer hardware assembly/disassembly ● Install/configure OS Windows 7/8/10/, Macintosh OSX, and Windows XP/Vista/NT/95 ● Configure and repair OS Windows & Apple software/hardware ● Printer installation and repair ● Troubleshoot OS problems including viruses and malware ● Install and configure WIFI systems ● Can repair Unix/Linux operating systems ● Familiar with Visual Basics 6.0, HTML, JavaScript, CSS, VMWare, LogInMe, Net Meeting, Sharepoint, Cherwell, ATS, BitLockers, VirtualAssistPro. ● Can set up and configure MS Office Suite & 365, Dream Weaver, Photoshop, Sharepoint. ● Windows Migrating, re-imaging, and imaging Education/Certification: • High School Diploma from Marlton School-2005 • A.A.S., Applied Computer Technology, Rochester Institute of Technology, Rochester, NY, Nov 2009 • Dell DSCE Certification, Dell Education, Los Angeles, CA, Dec 2013 & August 2020 • A+ certification, ABCO Technology, Los Angeles, CA, Oct 2012 • Lenovo Certification, Lenovo Learning, Los Angeles, CA, August 2020 Professional Experience: IT Specialist, Los Angeles Election, Los Angeles, CA Oct 2020 – Present • Installing and maintaining computer systems and networks, troubleshooting to diagnose and resolve computer problems. Maintaining records of repairs, fixes, and maintenance. WorldWide Tech Services, Los Angeles, CA(part time) Aug 2020 – Present Dell Field Technician • Responsible for on-site installations, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products as well as operating systems. • Ensures customer satisfaction by advising customers on preventative maintenance and configuration which may impact product performance. LA of County for Public Health, Commerce, CA Jun 2019 – Feb 2020 Sr Desktop Technical Support • Responsible for all technical and hands-on hardware support services for Plus employees and contractors. • The Specialist will oversee the configuration and re-purposing of all workstations, mobile devices, print management, telephony, and other systems. Personal Assistance Service Council, Pasadena, CA Jan 2018 – Dec 2018 IT Assistant • Most IT assistants handle the same types of duties, which involve keeping all computer equipment running smoothly as well as ensuring that computer users can interact with this equipment successfully. • Each IT assistant position could have more or fewer duties depending on the size of the company, IT department, and workload. WorldWide Tech Services, Los Angeles, CA (Part time) Dec 2013 – Jun 2017 Dell Field Technician • Responsible for on-site installations, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products as well as operating systems. • Ensures customer satisfaction by advising customers on preventative maintenance and configuration which may impact product performance. Freelance Computer Repair and Installation, Los Angeles, CA Dec 2011- Present • Perform installation, maintenance and repair on laptops, desktops, communications equipment, tablets, smart-phones, and printers.
Websites, IT & Software
Active Directory
Apple Safari
Corel Draw
Troubleshooting
Windows Desktop
55 $
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