Hire freelance Application Performance Monitoring

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Jayant Nandan
BASIC
India, Bengaluru
Information Security Specialist Jayant Nandan, Websites, IT & Software
 More than 6 years of experience in IT Audit, Compliance, Governance, Risk Management Services, Risk Assurance conducting IT SOX audit, ITGC audit, ITAC testing, Interface testing, Report Testing, SOC report review, Application, Datacentre and Infrastructure control audit with a prime focus in BFSI sector.  Working as experienced Internal Auditor in IT Audit function in Juniper Networks India Pvt Ltd. in Bengaluru.  Worked as Senior Audit and Compliance Specialist in Aptean India Pvt Ltd. in Bengaluru.  Worked as Assistant Manager in IT Risk & Advisory- Assurance function in Deloitte Touche Tohmatsu India LLP in Bengaluru.  Previously associated with a project for a Multinational insurance client as IT Control Lead for various Audit related to CMIT since August2017 in Genpact Enterprise Risk Consultancy situated in Gurgaon.  Previously worked for a Multinational Automobile Software Automation client as a part of extended internal IT SOX audit team in Mumbai.  Evaluated client IT infrastructure and ITIL system for Risk Management and Assurance based on COSO framework, ISF, CERT, NIST and COBIT5 framework and guidelines.  Conducted SOX audits for Entity Level, Manage Change, SDLC Methodology, Patch Management, Backup, Job Scheduling, Access and Password Settings, User Management, Manage Security and Manage Operations controls for compliance check across various locations and offices of the company.  Worked and completed project conducting audits for controls on Compliance, Data Security & Privacy across various client handled by Genpact like Boeing, Cetera, Centrica, Novartis, PayPal, Federal Mogul, Kennametal, UPM etc.  Completed Post Graduate Diploma in Management with Finance Specialization in 2016 with 2 months’ internship in Ottobock India Ltd in Credit Management and Managing Account Receivables and Third-Party Vendors and academic project on Foreign Exchange Management, related Risks and its Mitigation.  Worked as Risk Management Consultant & Auditor at Genpact Enterprise Risk Consultancy LLP since 5th July 2016.  Worked as Software Engineer & Developer with HCL Technologies Ltd. working on Business Intelligence and Data Ware Housing for MIS reporting to senior management from 25th July 2012 till 26th September 2014.  Completed Bachelor of Engineering (Computer Science & Engineering) in 2012.  Internship for Shutterfly in Symphony Services Ltd. Bangalore on Web Testing and Projects on E-Library Management System and Retail Shop Management System in Central Coalfields Ltd and academic project on Semantics Web Search Mechanism on Distributed System.  Knowledge of various compliance and technology aspect.  Passed CISA Certifications by ISACA, ISO 27001 LA Certification by BSI and Diploma in International Banking and Finance and Financial Risk Management Services by IIBF in collaboration with CISI, London  Well versed with ERP Oracle tools like OBIEE, ODI, Control- M, WebLogic etc.  Working domain incudes IT, Banking, Insurance sectors.  Pursuing CRISC certification from ISACA.
Websites, IT & Software
Application Performance Monitoring
Cloud Security
Computer Security
Data Governance
Network Security
$2100
C J
BASIC
Project Manager C J, Websites, IT & Software
Provides leadership to the sales organization and implements sales organization objectives that appropriately reflect business goals. Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed by the company. Schedule and maintain the cloning and patching for the platform. Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process. Oversees and enthusiastically motivates the Sales Team daily. Works closely with senior sales leadership to define the optimal performance measurements and management programs required to ensure sales success. Aligns reporting, training, and incentive programs with these performance management priorities. Creates annual budgets, sets sales goals and communicates monthly expectations. Meets and exceeds monthly quarterly and yearly financial goals. Negotiates and closes contracts. Creatively positions and sells event space while meeting budget numbers. Makes decisions with the venue's best interest in mind. Implemented operationalized Managed Services day-to-day support for Applications using ServiceNow as the ITSM tool to enforce and track the critical SLTs Partner performance Seek out and develops relationships with local industries (i.e., corporations, hotels, non-profits, etc.). Meets weekly with Corporate Partner(s) to go over corporate sales trends, bookings, sales recaps, and department productivity. Coordinate networking mixers and events. Establishes, develops, and maintains positive business relationships with industry influencers. Works closely with Front of House Managers, Special Events Team, and Executive Chef to coordinate all upcoming events. Works closely with Director of VIP Services to convert corporate events into Nightclub Table Sales. Attends weekly BEO meetings. Works closely with the Special Events Department on operations and event execution. Trains new employees, including, but not limited to, Sales Managers, Special Events Managers, Restaurant and Nightclub Managers. Off-site visits, and networking with clients to develop and maintain solid, lasting business relationships. Partners with senior sales leadership to identify opportunities for sales process improvement. Manages all account details and event logistics including but not limited to client walkthroughs, contract, floor plan, timeline & BEO creation, menu selection, payment collection, and post-event follow-up. Actively upsells food and beverage items and arranges and negotiates best rates for in-house AV, equipment, and vendors. Keeping practice teams focused and productive in a busy environment. Preparing and presenting project status reports and discussions with the customer, including comprehensive written and verbal materials; and, Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients, and internal staff and management. Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementation, with strong expertise in at least two of the following areas/modules. Experience in onsite functional or technical roles on at least five full-lifecycle SFDC implementations, with strong expertise in at least two of the following areas/modules. Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementations, with strong expertise in at least two of the following areas/modules. Work with the C-suite at our clients orchestrating strategies to use cutting-edge new IT for the greatest strategic impact/ competitive advantage. Help our clients understand how to utilize Salesforce and related technologies to their advantage through the creation of blueprints, roadmaps, and governance structures. Focus on problem-solving and high-paced value creation for our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next-generation technologies.
Websites, IT & Software
Agile Project Management
Payment Gateway Integration
Application Performance Monitoring
Agile Development
Business Intelligence
$110000
Tiffany Winegar
BASIC
Internal Desktop Support Remote Tiffany Winegar, Websites, IT & Software
WORK HISTORY WALSWORTH PUBLISHING Computer Support Specialist, Marceline, MO 2019-Current ▪ Customer Support ▪ Production Support ▪ Responded to incoming customer calls and listened attentively to identify and quickly resolve issues with software, computer problems and online applications. ▪ Maximizes use of hardware and software by training users; interpreting instructions; answering questions. ▪ Prepares reference for users by writing operating instructions. ▪ Maintains client confidence and protects operations by keeping information confidential. ▪ Contributes to team effort by accomplishing related results as needed. ▪ Effectively streamline systems and processes to improve productivity. ▪ Examine various software systems and identify advantages and roles. ▪ Apply both technical skills and business training to solve real-world problems. ▪ Leverage advanced skills and knowledge to succeed as a computer support specialist. KENNON 2018-2018 Shift Supervisor  Managing the workflow of employees, creating team schedules and delegating tasks  Assessing the work performance of employees and identifying areas that need improvement.  Ensuring that business goals, deadlines and performance standards are met.  Training and onboarding new hires to make sure they understand their roles.  Setting goals for workers and making sure they comply with the company's plans and vision.  Reporting performance records and evaluations to HR and senior management  Keep abreast of new company products and services.  Work and collaborate with team members to maximize efficiency. PTOLEMY DATA SYSTEMS, Sheridan, WY 2016-2018 Systems Engineer ▪ Provide 1st and 2nd level support. ▪ Liaise with vendors and other IT personnel for problem resolution. ▪ Provide scripts to read from during phone calls. ▪ Keep abreast of new company products and services. ▪ I provide first call resolution support using remote management, email and telephones. This includes both hardware and software issues related to computers, laptops, printers, servers, broadband, Wi-Fi and other equipment. ▪ Open tickets for any service requests to track troubleshooting procedures as well as escalate difficult issues to the correct technical support. ▪ Work and collaborate with team members to maximize efficiency. ▪ Document all functions required and load into correct databases. WALSWORTH PUBLISHING Computer Support Specialist, Marceline, MO 2012-2016 ▪ Customer Support ▪ Production Support ▪ Responded to incoming customer calls and listened attentively to identify and quickly resolve issues with software, computer problems and online applications. ▪ Maximizes use of hardware and software by training users; interpreting instructions; answering questions. ▪ Prepares reference for users by writing operating instructions. ▪ Maintains client confidence and protects operations by keeping information confidential. ▪ Contributes to team effort by accomplishing related results as needed. ▪ Effectively streamline systems and processes to improve productivity. ▪ Examine various software systems and identify advantages and roles. ▪ Apply both technical skills and business training to solve real-world problems. ▪ Leverage advanced skills and knowledge to succeed as a computer support specialist. ONSHORE TECHNOLOGY SERVICES, Macon, MO 2011-2012 Business Process Outsourcing Team Lead (Consultant to Cassidy Turley Commercial Real Estate Services) ▪ Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client Company’s understanding of client business and related infrastructure. ▪ Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. ▪ Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities. ▪ Application Support ▪ Username/Password resets (Yardi Management and Nexus Payables) ▪ Username/Password setup (Yardi Management and Nexus Payables) ▪ W9 approvals and rejections ▪ Using the IRS site for verification of W9’s for each vendor ▪ PeopleSoft vendor setups Administrative Specialist (Consultant to Ameren UE) ▪ Work directly under Applications Development Supervisor Security & Planning – Security as a Consultant. ▪ Run and maintain the SOX and Segregation of Duties report. ▪ Updating all NERC/CIP Compliance folders. ▪ Documented all documents pertaining to badging printers for Ameren. ▪ Run Supervisory Advisory Reports for NERC compliance. ▪ Lease Abstracts and Lease Audits HERFF JONES, Marceline, MO 1999—2010 Technical Support Advisor Backup/Customer Service Clerk (2008—2010) ▪ Responded to incoming customer calls and listened attentively to identify and quickly resolve issues with software, computer problems and online applications. ▪ Compiled weekly reports for sales representatives to provide accurate, updated information about their customer accounts. ▪ Thoroughly completed and billed all customer and sales rep supply orders to ensure on time product delivery. ▪ Maintained/updated/corrected all files for customer accounts to ensure accuracy. ▪ Documented all customer calls in FileMaker Pro to track issues and ensure proper resolution. ▪ Met all deadlines through hard work, focus and self-discipline. ▪ Installed software for IBM (PC) and Apple (MAC) ▪ Coordinated production work from the corporate online program using eDesign and Voyager to download and review. ▪ Proofread and edited production work while meeting deadlines to ensure customer loyalty/satisfaction.
Websites, IT & Software
Adobe Illustrator
Documentation
Adobe Pagemaker
OpenStack
Application Performance Monitoring
$45000
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