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Waleed Shoukry
Bilingual customer service representative Waleed Shoukry, Translation & Languages
WALEED H. SHOUKRY OBJECTIVE I believe that I can use all my skills & my long years of experiences to challenge my self in achieving a very successful career in the BPO industry by being a very active and sufficient team member in any company I join , which eventually will contribute in the development & growth of the firm. And by being fluent in 2 languages “English/Arabic “ with more than 2 years of experience in a call center , I believe that I can provide your customers with an excellent customer services with a guaranteed 100%+ satisfaction rates. EXPERIENCE ❖ One contact center (Philippines) Bilingual CSR (email / chat support) Arabic-English July 2017 till January 2020 • Answering tickets / chats in the Arabic queue with a daily target of a 100 tickets/emails. • Moderating & answering customers on our client’s social media accounts. • Answering tickets in English / other foreign languages “using google translate” if no Arabic tickets. • Maintaining a high customer satisfaction rates above 95%. • Keeping our response time within 4 to 6 hours. • Making sure to solve the ticket with a minimum replies from the customer. • Having a clean record “no absence,no late,no NTE,no violations within 1 year of service till now”. ❖ Toyota Kuwait (AL-SAYER GROUP) Sales associate | 2001 to 2015 • opening & closing of rental agreements manually & using the auto management operating system. • following up payments collections from running contracts customers. • following up servicing of the fleet cars. • replacing vehicles for customers in case of accidents according to insurance company's policies. • making sure that all the available vehicles are clean & tidy and ready for rent. • attracting new customers by various means ... Through telemarketing or by sending quotations through e-mail or through the fax or by distributing leaflets. • filing all documents properly like all the rental agreements,invoices,receipts,delivery notes,quotations,....etc. • following up with the legal department in the company in case of default payments. • Co ordinating with my team members from drivers,car washers,service advisors,garage members,and insurance agents to make sure that work flow is going smoothly. ❖ Atlantis information co. Executives secretary | 2000 to 2001 • all secretarial work as handling of typing letters,faxes......etc. • organizing appointments and meetings. • translating incoming and outgoing letters and e mails. • organizing of phone calls incoming and outgoing. • using the search engines in researches and analyzing the output data. ❖ Sultan sons real estate co. Maintenance supervisor | 1994 to 2000 • taking care of maintenance in all the residential & commercial compounds of our company. • receiving complaints from our tenants regarding air conditioning,plumping,electrical problems,and even carpenting issues. • following up with the a/c co. In case of any a/c problem from any of our tenants and making sure that is solved. • in case of receiving any complaint regarding plumping or electrical or carpenting I have to make sure that my team of technicians is taking care of the problem and to buy any materials they need as valves,pipes,wires,wood,hinges,......etc. • collecting rents from our tenants and following up in any delay cases. • making sure that our cleaning team members are doing their job properly by keeping all the compounds clean and tidy. • making sure that all our gardens are well taking care of with our gardeners. • following up the redecorating of any vacant flat or shop by renewing the interior decoration of the flat or the shop. • any cable channels problems to be followed up with the cable company. • organizing get together parties for our new tenants. • to be the connecting link between the owner and the tenants. • getting quotations from companies in case we need to buy any materials to get the best and the lowest prices. EDUCATION Bachelors degree Completed a 4 years course in business administration from the faculty of commerce in the university of Alexandria. AWARDS AND ACKNOWLEDGEMENTS ▪ Achieved a customer satisfaction rates above 90% & 95+% several times along the 14 years of service in Toyota company. ▪ Got the long years of service certificate “10 years plus” from Toyota. ▪ Achieved the highest sales award for 5 years in the row in Toyota. ▪ Became the employee of the month several times in Sultan sons co. ▪ Can answer a 100 plus ticket daily with a customer satisfaction rates above 98%. ➢ Visa status : Holding a TRV valid till May 2021 .
Translation & Languages
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