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India, Bengaluru
VVS - CV for "Production Support MSSQL DBA". V Vs, Websites, IT & Software
Contact Chennai, Tamil Nadu, India. www.linkedin.com/in/vaiydeyanathan-vs-bb531546(LinkedIn) Top Skills Microsoft SQL Server Unix Databases Languages Hindi (Full Professional) Kannada (Full Professional) Tamil (Native or Bilingual) German (Elementary) English (Native or Bilingual) Certifications IELTS Honors-Awards Australia Business Visa Ireland Business Visa Best DBA Performer Best DBA Performer Vaiydeyanathan VS Lead - MS SQL SERVER DBA at SunBrillo-Ventiv Technology Bangalore Urban Summary Technologies/Tools Worked with :------------------------------------------------------MS SQL Server Administration, SolarWinds, Jasper, Confluence, SQL Azure, Windows Server Fail Over Clustering, Emc Networker, VMware, Replication, Database Mirroring, Veritas NetBackup, Log Shipping, BMC Remedy, ServiceNow, Litespeed24X7, COMM vault Experience SunBrillo-Ventiv Technology Lead - MS SQL SERVER DBA April 2021 - October 2021 (7 months) Bangalore Urban, Karnataka, India Worked as LEAD DBA to focus for IN Place Migration and Support forMSSQL Server Databases., Apart from regular BAU support major focus is onUpgrades and SQL SERVER CONSOLIDATION. HCL Technologies Technical Lead - OPS MS SQL SERVER DBA December 2009 - June 2019 (9 years 7 months) Bengaluru Area, India Page 1 of 3 Worked as OPS MS SQL SERVER DBA (Employee #- 51313308) for USbased Healthcare Insurance company.Project Details :-===========1. HCSC DB INFRA SUPPORT. (Feb-17 to May-19).2. NXP/FREESCALE DB INFRA SUPPORT. (May-14 to Jan-17).3. BOI - TEST COE SQL CONSOLIDATION SUPPORT. (Jan-12 to Mar-14).4. CBA - MF COE APPLICATION SUPPORT. (Jun-10 to Nov-11).5. DB - LASER APPLICATION SUPPORT. (Jan-10 to May-10). IGATE Patni System Specialist - OPS MS SQL SERVER DBA May 2008 - November 2009 (1 year 7 months) Hyderabad Area, India Worked as OPS MS SQL SERVER DBA for the UK Telecom service providerTISCALI. AIGSS Senior Associate - OPS MS SQL SERVER DBA August 2007 - April 2008 (9 months) Chennai Area, India Worked as OPS MS SQL SERVER DBA for internal client AIG SUNAMERICA. HistoGenetics Technical Lead - MS SQL SERVER DBA October 2006 - July 2007 (10 months) Chennai Area, India Worked as MS SQL SERVER DBA supporting internal applicationHISTOINTRANET. Vistas Business Automation Consultants Senior Application Programmer June 2001 - September 2006 (5 years 4 months) Chennai Area, India Worked as Resident Engineer at Chennai Airport Authority for InternationalAirport Division's FINANCE & ACCOUNTS Department. Redington India Ltd Logistics Assistant June 1998 - June 2001 (3 years 1 month) Page 2 of 3 Chennai, Tamil Nadu, India Accel Limited Stores Executive October 1996 - April 1997 (7 months) Chennai, Tamil Nadu, India Education Madras University, CHENNAI, TAMILNADU, INDIA. Master of Computer Applications-Reg.No.X2PCA14016, RDBMS · (2002 - 2005) Madras University, CHENNAI, TAMILNADU, INDIA. Bachelor of Arts (B.A.)-Reg.No.1200275, CorporateSecretaryship · (1992 - 1995) JAIGOPAL GARODIA NATIONAL HR.SEC.SCHOOLReg.No.862780 + 2, Commerce, Accountancy, Business Statistics · (1990 - 1992) JAIGOPAL GARODIA NATIONAL HR.SEC.SCHOOLReg.No.359467/559396 10th, Mathematics, Science, History/Geography · (1986 - 1990) Page 3 of 3
Websites, IT & Software
BMC Remedy
Microsoft SQL Server
Windows Server
Rodney Bey
Desktop Support Technician Rodney Bey, Websites, IT & Software
RODNEY BEY CHARLOTTE, NC US CITIZEN SUMMARY: • Desktop Support Analyst with technical, customer service and troubleshooting repair expertise. • Team player who is flexible • Reliable and adaptable to dynamic fast-paced environments. • With 11+ years of Customer Service and 10+ years of IT Experience • REMOTE Environment HOME OFFICE experience is 5 years CERTIFICATION: • A+ • Network+ • MCP Certified • HP Workstations and Laptops Certified SKILLS: • Tier 1 and Tier 2 Level IT support • Expert in Break/Fix Computer Repair • VMware VDI Administration ( Installs, profiles, password, sessions, connectivity and entitlements ) • Server Administration = Exchange and Active Directory ( profiles, passwords, connectivity etc. ) • Citrix Receiver Administration ( Installs, profiles, passwords, connectivity etc. ) • Exchange ( OUTLOOK ) Administration ( profiles, passwords, connectivity etc. ) • Advanced knowledge/experience with Office 365 platform • Proficient in Apple OS and hardware support • Advanced in TCP/IP, VPN, LAN and WAN • Customer Service Expert • Advanced in Microsoft Applications (WORD etc.) • Adobe and Adobe Flash proficiency • Advanced in SCCM, Migrations, Backups , and Deployments • Advanced in Windows 7, Advanced in Windows 8, 10 • Advanced at Outlook, Exchange and Skype • Proficient in Norton Antivirus software • Advanced in Imaging, Skilled in Application Support • Executive Support Expert • Advanced in Active Directory and Network Concepts • HP Accredited Platform Specialist ( Commerical Desktops, Workstations and Laptops ) • Advanced in Remedy, Service Desk and Servicenow Tracking Systems • Skilled in Mobile Devices ,Very Versatile, Very Dependable and a Very Fast Learner PROFESSIONAL EXPERIENCE: DESKTOP SUPPORT TECHNICIAN WITH DRIVING 01/2012 TO Present BARRISTER GROBAL SERVICES, INC. • This is an on-going Contracting position providing Tier 1 and Tier 2 IT support • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business • Working with Windows 7, 8, and 10 for 5 years • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products • Working on Desktops, Laptops, Networking equipment, printers, mobile phones, etc. • Driving to businesses and residences solving all computer related problems • Paid by the JOB only I work here when I am not on a permanent or temporary assignment SENIOR HELP DESK ANALYST 01/2017 TO 03/2021 DUKE ENERGY – CHARLOTTE, NC • Provided Tier 1 and Tier 2 phone, email and remote Technical Support • Used Service Now ticket system to document details of each incident • Fixed 50+ calls a day everyday of various problems including Applications Laptop, Desktop, Printers, Desk Phones, Cell phones, Main Frames etc. • Working with Executives and Warehouse employees • Doing Deployments, Imaging, Refreshes on a regular basis DESKTOP SUPPORT TECHNICIAN WITH DRIVING 05/2015 TO 12/2016 UPS, UNITED PARCEL SERVICE OF AMERICA, INC. - CHARLOTTE, NC • Provides support activities in an assigned area. Tier 1 and Tier 2 level IT support • Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Provided 6 months of Apple OS Support ( Installing , re-imaging and troubleshooting ) • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using my personal vehicle to provide Technology Support for Customers and to support CLIENT’S Core Technology solutions, CLIENT’S Small Package, Freight and SCS locations to supporting CLIENT’S technology infrastructure. • Working various shifts when needed due to vacation coverage or planned weekend upgrades DESKTOP SUPPORT TECHNICIAN 11/2013 TO 03/2015 PIEDMONT NATURAL GAS – CHARLOTTE, NC • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business. • Installed software, modified and repaired hardware and resolved technical issues. • Provided some application support (password resets, profile changes, software changes, and server updates) for 100's of applications such as Citrix, Vented, Exchange, Rumba/Scope etc. • Supported and maintained Piedmont's client computing environment for all mobile and network attached devices. • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products. • Remotely connected into Client PC's using BOMGAR Remote software to solve any and all PC, laptop, printer, software, and network issues for all Internal Employees and customers. • Closely worked with Piedmont's technology vendors and internal IS support departments to help solve any Break/Fix issues that comes along. • Demonstrated excellent customer service and courtesy with customers at all times. TIER 1 ANALYST HELP DESK / DESKTOP SUPPORT 01/2013 TO 11/2013 TIME WARNER CABLE INC – CHARLOTTE, NC • Installed software, modified and repaired hardware and resolved technical issues. • Responsible for receiving customer support requests via phone and email from TWC employees and contractors globally in a fast paced environment. • Leveraged troubleshooting skills, documentation, and on the job training to document, resolve or escalate these support requests for the three hundred plus applications running in the TWC Data Centers. • Use basic and advanced troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for the TWC employee and contractor customer base. • Used the Service Desk ticket system to document and route support case to the appropriate group(s) who can assist in resolving the issue. Expects a case load of approximately 60-80 cases per day. DESKTOP SUPPORT ANALYST 02/2012 TO 12/2012 WELLSFARGO BANK – CHARLOTTE, NC • Responsible for the deployment and desktop support for the Wachovia Bank -Wells Fargo Bank computer systems conversions (hardware and software). • Responsible for the complete Migration of the Executive Laptops and Desktops from Windows XP to Windows 7 using the Microsoft Deployment Tool ( MDT, .vbs scripts and easy transfer tool ) for 1,100 computer systems • Moving all data including all applications and fixing all problems. • Installed software, modified and repaired hardware and resolved technical issues. HELP DESK AND DESKTOP SUPPORT TECHNICIAN 01/2008 TO 11/2011 INFORMATION CONTROL SYSTEMS INC – CHARLOTTE, NC • Supported 500-700 users and 1,500-2,500 complete computer systems both desktops and laptops including software, monitors, printers, scanners, fax machines, copiers, routers, servers, and switches in a 5 building hospital environment with over 100 outside clinics. • Provided computer hardware/software installation, maintenance, server maintenance, trouble ticket resolution and root cause resolution maintaining all computer systems. • Troubleshoot, diagnosed and repaired all technical issues such as basic network connectivity, reset passwords, imaging, backup and restore initiatives. • Supported and maintained all servers within the network. • Used Active Directory to solve password / login issues only. • Remotely connected to users using Dame ware/PC Anywhere to solve Tier 1 problems. • Used Ghost to image and/or reimage computer systems over the network or at the user's desk. • Provided over the phone and onsite break/fix solutions on all devices and simple networking issues. • Used Remedy Ticket Tracking System and the knowledge database to help track and solve trouble tickets in a timely manner with professional customer service at all times. • Utilized Microsoft Windows XP, Vista and Windows 7. • Resolves 30-50 calls a day on average that needs technical resolution of Tier 1 and some Tier 2 issues. COMPUTER TECHNICIAN / TECHNICAL SUPPORT 01/2005 TO 11/2007 PC4 INC – CHARLOTTE, NC • Installed, Tested, and Built, Deployed Desktops, Laptops, Printers, Monitors, Phone Systems, Microsoft Applications and POS Equipment. • Supplied Technical Support (Phone & Face-Face assistance) for all equipment. • Co-Supervised a 1,500 complete computer system deployment including 1,500 printers in 10 different locations. • Increased production output from 5 desktop computer installs a day to 10-12 installs a day by eliminating waste. • Tier 1 and Tier 2 phone support on 50 calls a day on average. EDUCATION: Associate of Applied Science: Electronics / Computers DeVry Technical Institute - Woodbridge, N.J. 1979 Coursework in Information Technology and Computer Applications Associate of Applied Science: Computers TECHSKILLS, Inc. - Charlotte, N.C. 2007 Coursework in Computer Science and Engineering
Websites, IT & Software
Active Directory
Microsoft Exchange
BMC Remedy
Andrew Ajayi
Experienced Scrum Master / Project Manager Andrew Ajayi, Websites, IT & Software
PROFESSIONAL SUMMARY · Experienced Scrum Master / Project Manager, with a sound understanding of all processes and process groups of Project Management. · Effectively interface with cross-functional and diverse project teams and project managers · Expert at identifying internal and external resources and deliver projects on time and budget across multiple divisions. · A strong relationship builder, able to effectively interface with all levels of staff, management, and customers to achieve corporate customer service, retention, and revenue objectives. · Expert working knowledge of project management tools and files repositories. · Vast experience with offshore and onshore project team/resources. · Highly flexible, adapting easily to new environments, technologies, and corporate cultures. CERTIFICATIONS · CSM – Certified Scrum Master · AWS Certified Cloud Practitioner · AWS Certified Solutions Architect (Work in Progress 2021) · PMP - Project Management Professional Certification (Work in Progress 2021) TOOLS/SKILLS · Project Management • MS Projects • MS Office Suite – Words, Excel, PowerPoint, Outlook, Visio • BMC Remedy • Service Now • Viper • Salesforce • Jira • SDLC • Agile/Waterfall Methodologies · Collaboration • SharePoint / Microsoft Lync / WebEx · Operating Systems • Windows / MAC OSX PROFESSIONAL EXPERIENCE Verizon Business Corporate Initiatives Manager January 2020 – October 2020 · Responsibilities o Working with leadership to manage business initiatives. o Generate new ideas to help improve business as well as streamline processes. HCL America Senior Manager / Project Manager March 2015 – January 2020 · Responsibilities o Program Reporting/management at various levels in the organization o Assisting program schedules, reporting, performance analytics o Working directly with Senior Organizational Leadership as well as front line staff o Primary escalation point and conduit to the IT Management Team for risks, issues and corrective actions. o PMO Office management o Incident Management + Change Management (Planning and Execution) o Process adherence and Security Compliance o Risk Management / RAID Management o Communication Management. o Sprint planning and management Worldwide Technology Project Manager August 2014 – January 2015 · Responsibilities o Providing administrative and project support during Router Refresh project. o Duties include opening and closing of change window tickets, updating spreadsheets, coordination of activities between field service and command center engineers and documentation of start/finish times for key implementation activities. o Project planning, closure meetings and various preparations for the formal change window activity. o Coordination of project implementation bridge activities to ensure seamless workflow o Responsible for management, escalation and follow up on issues, and risks regarding implementation process. o Track resource allocation against resource availability to ensure implementation schedule doesn’t have any surprises or setbacks. o Assist Project Manager in § Tracking schedule § Analyzing possible risks o Ensuring proper communication between technical team members and project stakeholders o Coordinating meetings with all members of the Project Team when necessary. o Updating documentation on the share point site as needed o Drafting and submitting daily project documentation to Program Manager for review and approval before distribution. Klay PM Intern/Project Coordinator 2008 – 2013 · Responsibilities o Manage, update, escalate and follow up on issues, risk, action items and questions to clients regarding change request. o Responsible for integrating process flows to include changes that could impact the release schedule o Assist Project Manager in base lining, tracking and reporting variances in project; § Budget, Schedule, Risk and Scope o Track resource allocation against resource availability calendar to ensure project doesn’t experience any resource surprises. o Coordinate meetings between all arms of the project organization (Sponsor, Stakeholders, Technical Teams, Project Managers). o Analyze project processes, identify room for improvement and work with project team to revise and improve the processes. o Maintained integrated Master schedule ensuring dependencies across multiple project schedules were in sync. o Proactively Identified risks, issues, roadblocks based on schedule progress. o Recommended solutions that entailed working with project leads to develop alternative approaches, additional or re-allocation of resources. o Developed and maintained various Project Schedules (MS Project 2007) in SharePoint o Managed timesheet actual submissions against project schedule. o Developed and published monthly and weekly project performance dashboards / reports as requested o Ensure compliance to project plans and associated deliverables structure by project team o Work with Program Director and Project Manager to effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. This includes communicating project metrics. o Draft and submit all project documentation to Program Director for review and approval before distribution. o Track task delegation against responsibilities to appropriate project team and team members o Proactively monitor and analyze changes in project scope, budget, quality and schedule before they turn to risks that may adversely affect the project o Conduct project postmortems and create a report identifying successful and unsuccessful project elements
Websites, IT & Software
Agile Project Management
Amazon Web Services
BMC Remedy
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