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C J
BASIC
Project Manager C J, Websites, IT & Software
Provides leadership to the sales organization and implements sales organization objectives that appropriately reflect business goals. Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed by the company. Schedule and maintain the cloning and patching for the platform. Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process. Oversees and enthusiastically motivates the Sales Team daily. Works closely with senior sales leadership to define the optimal performance measurements and management programs required to ensure sales success. Aligns reporting, training, and incentive programs with these performance management priorities. Creates annual budgets, sets sales goals and communicates monthly expectations. Meets and exceeds monthly quarterly and yearly financial goals. Negotiates and closes contracts. Creatively positions and sells event space while meeting budget numbers. Makes decisions with the venue's best interest in mind. Implemented operationalized Managed Services day-to-day support for Applications using ServiceNow as the ITSM tool to enforce and track the critical SLTs Partner performance Seek out and develops relationships with local industries (i.e., corporations, hotels, non-profits, etc.). Meets weekly with Corporate Partner(s) to go over corporate sales trends, bookings, sales recaps, and department productivity. Coordinate networking mixers and events. Establishes, develops, and maintains positive business relationships with industry influencers. Works closely with Front of House Managers, Special Events Team, and Executive Chef to coordinate all upcoming events. Works closely with Director of VIP Services to convert corporate events into Nightclub Table Sales. Attends weekly BEO meetings. Works closely with the Special Events Department on operations and event execution. Trains new employees, including, but not limited to, Sales Managers, Special Events Managers, Restaurant and Nightclub Managers. Off-site visits, and networking with clients to develop and maintain solid, lasting business relationships. Partners with senior sales leadership to identify opportunities for sales process improvement. Manages all account details and event logistics including but not limited to client walkthroughs, contract, floor plan, timeline & BEO creation, menu selection, payment collection, and post-event follow-up. Actively upsells food and beverage items and arranges and negotiates best rates for in-house AV, equipment, and vendors. Keeping practice teams focused and productive in a busy environment. Preparing and presenting project status reports and discussions with the customer, including comprehensive written and verbal materials; and, Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients, and internal staff and management. Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementation, with strong expertise in at least two of the following areas/modules. Experience in onsite functional or technical roles on at least five full-lifecycle SFDC implementations, with strong expertise in at least two of the following areas/modules. Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementations, with strong expertise in at least two of the following areas/modules. Work with the C-suite at our clients orchestrating strategies to use cutting-edge new IT for the greatest strategic impact/ competitive advantage. Help our clients understand how to utilize Salesforce and related technologies to their advantage through the creation of blueprints, roadmaps, and governance structures. Focus on problem-solving and high-paced value creation for our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next-generation technologies.
Websites, IT & Software
Agile Project Management
Payment Gateway Integration
Application Performance Monitoring
Agile Development
Business Intelligence
110000 $
Nayana Shikhare
BASIC
QA Nayana Shikhare, Websites, IT & Software
NAYANA SHIKHARE SOFTWARE QA TESTER SUMMARY: • Software QA professional with 7+ years of experience in testing web based and mobile applications • Worked with Bank of the west and Fiserv testing Capital Market Applications consisting ACH, WIRE, Positive Pay, Inter Bank and external bank transfers , P2P transfer functionality • Expertise in performing QA activities throughout the software development life cycle • Responsible for development and execution of Test Plans, Test Scripts and Test cases based on business requirements for Manual and Automation Testing • Performed testing in various environments such as Mainframe, Windows and UNIX • Experience in database testing by execution of SQL queries using Oracle / SQL Server Database • Cloud computing awareness AWS, Azure • Team player, possess good organizational, written and verbal communication skills TECHNICAL SKILLS: Platforms: Windows 8/7/Vista/XP, Mac OSX, UNIX, Mainframe Mobile Platforms: Windows Phone, iOS, Android OS, Blackberry Programming: HTML, CSS, XML, JavaScript, SQL Database: Oracle, MySQL Test Automation: Selenium IDE/RC/ Webdriver, QTP, SOAP UI Web Testing Tools: Fiddler, Firebug, DOM Inspector Networking: TCP/IP, FTP, HTTP, Internet, Intranet Virtualization: VMware Server, Oracle VirtualBox Bug Tracking: Mercury Quality Center, Jira, Elementool, Bugzilla Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari, Opera Applications: MS Office, SharePoint, DTS, LotusNotes, WebEx, NetMeetings, SnagIt Education: Master in Computer Application (MCA). PROFESSIONAL EXPERIENCE: QA Coordinator 06/17 -- Present -- Amazon Newark ,CA • Collaborated closely with SMEs to identify and analyze core requirements and key features for Amazon Robotics order delivery system, • Facilitated user interviews and workshops to gather and analyze user stories where Robots and human interaction will be minimized. • Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications. • Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers • Lead an inbound operation, outbound operation, also a functional process. • Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes • Completed SCRUM Ceremonies 04/13 – 2/17 Software QA Consultant, BEAM, San Jose, CA • Tested a mobile/web application developed to communicate within a private network (for free) and make long distance and international calls at discount prices • Studied product requirement document for newly added features • Created and executed test cases for the application components (Registration, Calls, Text Messaging, Contacts) • Validated application functionality on Android for a variety of local providers (Verizon, AT&T, T-Mobile) paying attention to connection speed, performance, etc. • Tested application behavior under various interruptions: battery strength level (full/medium/low), incoming calls, SMS, video calls • Installed Android SDK and set up mobile device emulator to develop and test Android version of the application • Performed ad-hoc, usability and regression testing in QA and production environments • Analyzed software failures, reported issues to Bugzilla. Performed Bug verification testing. 11/12 - 03/13 Software QA Consultant, Bank of the West, San Ramon, CA • Tested C0ommercial Banking application for Payee Positive Pay Project • Collaborated with various business units to determine and analyze the information needs and document requirements in business/functional specification documentation • Translated requirements into detailed test plan and test cases • Performed Functional and Integration/System testing using Mainframe Application • Wrote Test Procedures using Mercury Quality Center • Created status reports and defect reports on a weekly basis • Created XML requests to test the responses using SOAP UI • Conducted user acceptance testing as it relates to the technology solutions • Wrote SQL queries to verify that the data is correctly populated in relevant fields 05/11 - 11/12 Software Tester II, U.S. Bank, Gresham, OR • Participated in testing of Financial module of the OnLine Banking site • Performed Functional and Integration/System testing • Translated requirements into detailed test plan and test cases using Quality Center • Collaborated with User Support in IT/UAT/Prod validation testing • Worked on multiple projects with aggressive deadlines • Utilized DTS tool for defect tracking • Participated in Production Validation testing for numerous clients (Kroger, ABC, Toyota – Lexus, Edward Jones, and KeyBank) • Sent XML requests and received XML responses to validate against database and UI using SOAP UI • Involved in Web services testing using SOAP UI • Lead and mentored a team of four QA Analysts involved in testing Loan module of the application 10/10 - 04/11 Software QA Consultant, Fiserv Inc., Hillsboro, OR • Worked on FMM (Fiserv Mobile Money) project, testing for Umpqua, Co-America & Associate Bank • Worked on regression and functionality testing of On-Line Banking and Bill Pay integration with Check Free RXP system • Tested Financial OLB site using multiple devices (iPhone, BlackBerry, Touch, Android) • Developed, maintained, and executed test plans and test cases • Documented and reported test results and participated in code reviews 07/10 – 10/10 Software QA Consultant, Intel Corp., Hillsboro, OR • Devised and implemented methods and procedures for testing, and evaluation of software products • Designed and specified testing mechanisms, built and configured test environments • Developed, maintained, and executed test plans/test cases • Responsible for running Bug Scrub meetings, assigning and prioritizing defects 11/09 – 06/10 Software QA Consultant, Nike, Beaverton, OR • Developed and executed test plans, working closely with the cross functional teams on Global Branding project to ensure effective development of acceptance criteria and functional tests • Maintained documentation of test results to assist in debugging and modification • Created XML requests to test the responses using SOAP UI • Analyzed test standards and procedures and created Knowledge Training documents 01/09 – 10/09 Software QA Consultant, Wells Fargo, Beaverton, OR • Analyzed and Evaluated Business Requirement Documents, Functional/System Requirement Documents and Use Cases for the application, which involved a series of meetings with Developers, Systems Analysts and Business Analysts • Prepared Test plans based on system requirement documents and mapping documents • Participated in end-to-end testing with applications for equity operations, credit and loan systems • Resolved issues by doing thorough analysis of the request XMLs and client logs • Worked with backend systems for data querying and information retrieving 2006 – 2008 Software QA Consultant, Reva Solutions, Seattle, WA • Tested multiple web applications developed by company clients • Developed various test techniques for software applications • Designed test programs, validated all results and their functions
Websites, IT & Software
Agile Project Management
Atlassian Jira
Business Intelligence
Computer Science
Testing / QA
40 $
Akili Yates
BASIC
QA Analyst Akili Yates, Websites, IT & Software
AKILI YATES SUMMARY Experienced IT professional with seventeen years of professional experience working in the Business Analysis and Quality Assurance sector of the Software Development Life Cycle. Proficient in Process Management, Project Coordination, Business Operations, Business Requirements, Data Analysis, Data Modelling, Software Installation, Hardware Installation and problem-solving, computer hardware and software issues with a structured process orientation to follow requirements. Industry experience is a wide range between retail, banking, healthcare and manufacturing. EDUCATION • Heidelberg University - Tiffin, OH / Bachelor of Science – Computer Information Systems SKILLS Operating Systems Windows (98, NT, 2000, XP,10) Requirements Gathering & Tools Elicitation, Gathering, and Documentation, Story Cards, Use Cases, Test Cases, Microsoft (Excel, Office) Project Management & Design MS Project, MS Visio, Clarity Open Workbench, Lotus Smart Suite, Crystal Reports Testing Tools HP Quality Center / Test Director for test and defect management, Manual Testing, Test Plan, Test Case, Test Script Creation, Test Plan Execution, User Acceptance Testing, Regression Testing, Functional Testing, JIRA, SAL Server Languages MS SQL, Java, C, C++, Visual Studio System Development Lifecycle Waterfall and iterative approaches like Agile with a focus on Scrum MS Office Tools Microsoft Office Suite (Word, Excel, Access, PowerPoint), Outlook Professional attributes Problem Solving, Analytical, Business analysis and gathering business requirements, Written and verbal Communication, Developing Client Relationships, Process Oriented, Leadership and Coaching Ability, Organizational Skills, Data validation, Data analysis and Data modeling EXPERIENCE Companies Worked For From - To Roles Pearson June 2020-Present BA Analyst/Systems Support Analyst Columbus City Schools September 2019-March 2020 Substitute teacher Cardinal Health November 2018- March 2019 Data Analyst Lead Sogeti USA LLC June 2014 - July 2018 Consultant (*included clients listed below) *Huntington National Bank March 2018 -July 2018 BSA (ServiceNow) *BMW Financial October 2017 -March 2018 BSA *Safelite Auto Glass June 2017 - September -2017 QA Analyst *Huntington National Bank October 2014 -June 2017 Infrastructure Consultant /QA Analyst *Abercrombie & Fitch August 2014 - October 2014 QA Analyst Wendy's International June 2012- June 2014 QA Analyst / BA Analyst / Digital Menu Board Upgrade Paceject Logistics July 2007- June 2012 Solutions Consultant, Business Analyst Clear IT Consulting May 2003- July 2007 QA Analyst Youth Soccer Coach 2011 – 2019 USYS coach D license Clubs including Santos FC, Watterson High school Boys team assistant, Upper Arlington United References available upon request
Websites, IT & Software
Active Directory
Business Intelligence
QA & testing
ServiceNow
40 $
PANKAJ KUMAR
BASIC
Senior Business Analyst Pankaj Kumar, Websites, IT & Software
• Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow & Use Cases diagrams. • Highly accomplished in Project Management skills including need assessment, resource planning, issue resolution, communication and reporting to external and internal stakeholders. • Managed road map for product design and development. Collaborated with product and engineering team members to define and develop new product concepts. • On-board new partners and maintain frequent communication with clients for monthly inquiry projections, intra-month inquiry pace and negotiations. • Optimized landing pages using A/B testing, conversion rate optimization by testing various marketing copies which have increased sales by an average of 10 percent each quarter. • Provided analytical leadership and support on Business Advertising strategy, creative feedback, brand positioning, and implementation on all campaigns. • Create, manage and optimize advertising campaigns on Google, Facebook, Taboola and other platforms. • Skilled in performing gap analysis, trend analysis and forecasting on campaigns management, site and sales funnels performances to meet the end-state requirements. • Created and automated Marketing KPIs reports on leads, ecpm, conversions, signup rates, pricing, website traffic and social media engagement using BI tools i.e. Tableau, Power BI.
Websites, IT & Software
Analytics
Business Intelligence
Product Managment
Data Visualization
SQL
30000 $
Gregory Boyce
BASIC
Greg's Program/Project Manager Gregory Boyce, Websites, IT & Software
I have been on several cross functional teams that reduced costs by reengineering processes utilizing automated systems like work flow and business cubes in SharePoint. Set up measures and metrics to monitor performance and results. As an auditor I understand internal controls and the use of the COSO framework. I use this framework to ensure that there are no controls GAPS. I have facilitated change for multibillion dollar companies that are publically traded. I have implemented major financial system solutions through out my career. I understand the internal controls surrounding financial systems and have worked very closely with various departments to accomplish these projects, especially the IT departments. I am a seasoned project manager that brings projects in on time and in budget. I have coached, mentored and trained the staff to get them to be proficient in the execution of their responsibilities. I have lead cross functional teams for process improvement and have saved 8 million in a three year period in the process. I have been on several cross functional teams that reduced costs by reengineering processes utilizing automated systems like work flow and business cubes in SharePoint. Set up measures and metrics to monitor performance and results. As an auditor I understand internal controls and the use of the COSO framework. I use this framework to ensure that there are no controls GAPS. I have facilitated change for multibillion dollar companies that are publicly traded.
Websites, IT & Software
Business Intelligence
Computer Security
Oracle
Scrum
Test Automation
55 $
Joanna Joseph
BASIC
Data Analyst Joanna Joseph, Websites, IT & Software
PROFILE SUMMARY  PGD (Post Graduate Diploma) in Data Analytics and Business Intelligence from Unitec Institute of Technology, New Zealand  3 years of experience as a Data and Reporting Analyst with CBRE Limited, Auckland, New Zealand  Holds sound knowledge of SQL and Database Management  6 years of experience as an IT professional in Banking, Automobile, Property and Commercial Real Estate Industries  Instrumental in preparing solutions by determining and designing client specifications and standards.  Well versed with Data analysis and Dashboard creation in Advanced Excel, Qlik Sense and Tableau.  Quick learner with attention to detail, Critical thinker and Effective communicator. WORK EXPERIENCE CBRE New Zealand Engineering Analyst (ANZ Bank) Oct 2017 – Nov 2020  Analysis and Reporting on compliance, Health & Safety, portfolio metrics to identify trends and to develop cost effective initiatives.  ANZ Asset Database & CMMS Management  Provided regular analysis, insight to the Facility Management team and our Client.  Developed dashboards to monitor waste, quality assurance, work order overdues, capex plan.  Supported and developed long range budget and handover  Worked with procurement lead to provide analysis and insight at different stages of tender. Technologies/Tools : Tableau, Advanced Microsoft Excel, Service Insight (CMMS), SQL, JDE ERP, Microsoft Teams, Qlik Sense Client : ANZ Bank Domain : Banking and Commercial Property Infosys Limited (India) Systems Engineer Oct 2013 – Jan 2016  Worked on Design, development, validation, implementation and other support activities in line with the architecture requirements  Played the role of a mainframe developer in two significant projects for a leading automobile client.  Awarded the best performer as a developer for the project titled “Adding a new plant in Mexico (Salamanca) for Toyota Motor Sales”.  Worked as one of the senior developers for the project titled, “Team Member Lease Benefit Program” for Toyota Motor Sales  Developed BRD (Business requirement gathering) and designing applications  involved in mentoring and training my team in coding and testing the proposed design. Technologies/Tools : IBM Mainframe technologies (COBOL, JCL, CICS, VSAM, REXX), IBM DB2 & IMS Databases Client: : Toyota Motor Sales Domain : Automobile Manufacturing TECHNICAL EXPERTISE  Tools & Libraries: Advanced Microsoft Excel, Microsoft Office Tools, Qlik sense, Tableau, Microsoft Visual Studio, SQL server management studio, Eclipse for Java, Jupyter Notebook, Scikit Learn library, Keras library, WEKA, Cougar budgeting tool.  CRM/CMMS: CBRE Service Insight, JDE, Infusion soft, ZOHO CRM  Programming Languages: C#, Java, Python, R, HTML, CSS, JavaScript (Knockout), SQL, VBA, IBM Mainframe technologies (COBOL, JCL, CICS, VSAM, REXX)  Database: IBM DB2 & IMS (2.3 years), SQL Server 2014  CMS: Drupal, Wordpress, Adobe Business Catalyst
Websites, IT & Software
Analytics
Business Intelligence
Data Visualization
Database Administration
Microsoft SQL Server
32 $
Courtney Thompson
BASIC
Project Manager / Business Systems Analyst Courtney Thompson, Websites, IT & Software
Experienced Information Technology leader with over twenty (20) years of proven experience in Project Management, Software Development, and Procurement Management, leading and motivating cross functional teams. SKILLS ● Project Management ● Software Development Life Cycle (SDLC) ● Agile/Hybrid Methodology ● Procurement Management ● Requirements Gathering and Documentation ● Managing Cross Functional Teams ● Drupal Based Website Development ● Structured Query Language (SQL) ● Excellent Communication Skills ● Incident Management ● Google Analytics ● Power BI and Business Intelligence ● Microsoft Office Suite, Projects, and Visio ● Programming languages such as Visual Basic, Visual FoxPro, Python, COBOL, INFORMIX, C++, JavaScript, and C ● Relational Databases (INFORMIX, ORACLE, and MySQL) ● SQL Scripts and Stored Procedures ● Knowledge of Jira ● Drupal Content Management Framework (HTML, PHP, JAVA, and CSS) PROFESSIONAL EXPERIENCE Betting, Gaming and Lotteries Commission 2010 – 2021 Project Manager ● Successfully implemented the Company Website and Intranet using Cross Functional Teams of external Vendors and End Users from various divisions within the Company. Both sites were developed on Apache Servers using the Drupal Content Management Framework (HTML, PHP, JAVA, and CSS) ● Successfully implemented the Off-the-Shelf Case Management System, which improved turnaround times of Investigations on average by twenty percent (20%) and increased the accuracy and timing of reports; all formerly done manually ● Managed the development and implementation of the Interim Gaming Management System (IGMIS) using an Agile/Hybrid Project Management Methodology. The project consisted of End Users from the core Business Units and an external Software Development Company ● Successfully implemented the Staff and Customer ID Printing project which was also integrated with the existing Gaming Management (GMIS) and Access Control Systems ● Develop RFIs, RFPs and RFQs for projects Programmer Analyst ● Managed all software related development/maintenance matters within the company, including supervising temporary Programmers, writing SQL scripts and programming ● Gathering and documenting Stakeholder and Solution requirements from the Business and Support Units, to enhance the existing Gaming Management Information System (GMIS) ● Developed test plans and cases to perform unit, integrating tests and User Acceptance Test (UAT) ● Managed all UAT sessions with Stakeholders and migration of changes into the production environment Senior Information Technology Auditor eGOV Jamaica Limited 2005 – 2007 ● Developed and executed audit plans which improved controls in physical and logical security, policies and procedures, and business process flows ● Participated in internal audits to ensure compliance with the policies set forward by the organization, laws and regulations, which could have significant impact on Information Systems and operations ● Performed audits to ensure adequate Information Technology General Controls (ITGC) were in place ● Created and updated work paper files or audit documents, which captured the timing of the audit, procedures performed, evidence collected, significant matters and conclusions ● Performed follow audits and assisted External Auditors when required Senior Business Systems Analyst eGOV Jamaica Limited 2001 – 2005 ● Developed the Asset Tax Compliance Module, which assessed taxpayer compliance ● Maintained various modules, based on taxes collected by the Government, within the Income Tax and Compliance System, inclusive of taking part in enhancement projects ● Developed and maintained System/Program Requirements Specifications ● Managed and conducted unit, systems, integration, and regression testing on changes to the system ● Coded data fixes and stored procedures using SQL ● Supervised Junior Programmers on projects or assignments Assistant Manager/Systems Supervisor Registrar General’s Department 2000 – 2001 ● Managed/maintained their existing IT Infrastructure with projects such as physical server upgrades, installation and upgrading of software on servers and physical network expansion, when necessary ● Managed Contracts/Service Level Agreements (SLA) with Vendors and Contractors ● Managed the ordering and storage of IT related supplies/consumables and equipment ● Acted as IT Subject Matter Expert on the Birth Death and Marriage System (BDMS) project team, which developed and implemented that system. This company-wide project resulted in the relocation and expansion of the server room, implementation of a new BDMS application, and installation of the building UPS and generator. New job positions were also created to improve data processing and collections. Overall, the project resulted in improved efficiency and cost reductions when providing service(s) to customers ● Supervised System Support Officers in their duties of providing helpdesk services, User support of hardware and software, and basic computer repairs/upgrades EDUCATION (Both degrees meet Canadian standards by the World Education Services Assessment # 3855974IMM) Master of Science in Management Information Systems - June 2013 University of Technology, Jamaica • Project Management Specialization • Published research paper at Americas Conference on Information Systems (AMCIS) “Evaluating the Performance of Government IT Projects in the Caribbean: Beyond the Traditional Approach” Bachelor of Science in Computer & Information Sciences - December 1998 University of the West Indies Supervisory Management - October 2020 Mona School of Business, University of the West Indies Preparation Course for Certified Associate in Python Programming - April 2018 Nash Partner Training Business Intelligence and Power BI - July 2018 EduCentres Information Services Limited ITIL Version 3 Certification - March 2017 ITSM Academy Inc. Government of Jamaica Procurement Procedures - August 2012 Management Institute for National Development (MIND) Certificate in Project Management (PMP Prep) - December 2010 Mona School of Business, University of the West Indies Advanced Web Page Designs using HTML, and E-Commerce - September 2003 Jamaica Computer Society Informix Programming and Structured Query Language (SQL) - June 1998 Blue Cross of Jamaica
Websites, IT & Software
Business Intelligence
SQL
Agile Project Management
Software Development
Power BI
40 $
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