Hire Business Strategy freelancers in India

Explore high-skilled Business Strategy freelancers in India on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
Browse top 21 freelancers by category - to view all resumes click:
Chidambaram Venkatachalam
BASIC
Business Analyst Chidambaram Venkatachalam, Business, Accounting, Human Resources & Legal
I am a successful business professional with a proven track record in business growth and restructurings of several corporations. I would bring my tenacity and penchant for success to your organization in the capacity of the senior executive. As such, here are the skills I will bring to your company: A strong commitment to the industry, having contributed with my talents in the automotive, engineering and startup companies in a variety of roles and capacities. • Solid marketing background and the savvy to implement understand and troubleshoot marketing operations while achieving business growth and increased market share resulting in profitability. • I have been learning very keenly with SQL so that it will be amazingly easy for the company to train me in this and start working at the earliest if I get a job in this domain. • The entrepreneurial spirit, adaptability, and knowledge that will bridge essential relationships to achieve business success. With my own franchisee startup called Fooddoo, I have experienced firsthand on what it takes to run a business, the value of interactions and relationship with the partners. • More than 6 years of strategic, forward-thinking initiatives that transcends the current state of the company to deliver profitability and achieve growth.
Business, Accounting, Human Resources & Legal
Business Analytics
Business Strategy
Business Analysis
Data Analysis
35 $
Manny Chawla
BASIC
India, Delhi
Operations Manager Manny Chawla, Business, Accounting, Human Resources & Legal
With the enclosed resume, I would like to express my sincere interest for a vacancy at Senior Management Level. As a highly skilled and successful leader with comprehensive experience coordinating personnel, equipment, resources, business excellence and operations while ensuring stringent compliance to regulations, I possess a wide range of knowledge and skills that will allow me to contribute toward the success of a company. The following achievements demonstrate my qualification for this position: - Optimize operations, launch and implement process changes to deliver metrics and quality as per the process standards across various support channels (chat/voice/email/social media) across geographies. - Set up the customer experience team for Zomato Customer Delight & Zomato Gold (a dine-in subscription program) which involved launching chat, voice and email support for B2C (members) and B2B (merchants) interactions in New Zealand, Philippines, and Lebanon. - Formulized strategies for improving operational metrics such as FRT (First Response Time) and CSAT. Reduced the average daily FRT from xx minutes to under xx minutes (91%↓) and increased the teams CSAT from an average of xx % to xx% (22%↑). - Designed, managed and executed the customer engagement strategy for Zomato Customer Delight & Zomato Gold Support which entailed creating a brand voice, tone, and SLA’s. - Built the training, knowledge management and quality vertical for the operations. - Collaborated with product teams to co-define CX friendly support (user options road mapping) and translating customer insights into front-end UX and UI channel. - Developed a balanced scorecard for 15 TL’s, 6 AM’s and 300 associates which focused on meeting the collective targets of the process and the individual KRA’s of the TL’s and associates. - Managed the hiring for TL’s, AM’s and associates which required the creation of evaluation modules which gauged customer centricity and brand cohesion. - Spearheading resource allocation, regulatory compliance, procurement, data analysis, records management, and overarching operations to achieve deadlines and requirements. - Successfully spearhead campaign on social media platforms including Facebook, Twitter and Instagram. - Manage Social Media planning for execution of marketing strategies and community management. - Monitor online presence of company’s brand and engage with users, strengthening customer relationships. - Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. - Overseeing all facets of special projects from inception through execution, identifying and securing necessary resources, brain storming, and staff to meet project deadline and budgetary requirements. - My proven ability to optimize operations and team success—along with my solid skills in problem solving, critical decision making, and communication—will contribute immensely to the success of a company. - Analyze metrics, reports and data trends to identify customer pain points and bring reforms to improve customer experience. - Responsible for performance management activities within the team including supervision, goal setting, current performance communication, employee engagement, development, review, and constant mentoring channelized through a constructive feedback program Thank you for your consideration; I look forward to speaking with you soon.
Business, Accounting, Human Resources & Legal
Customer Retention
Training Development
Business Strategy
Customer Experience
Startups
7 $
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