Hire Call Center freelancers in United States

Explore high-skilled Call Center freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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devin brown
BASIC
Software Engineer and Data Entry Devin Brown , Data Entry & Admin
EDUCATION Sonoma State University​ – Rohnert Park, CA 2016 – 2018 Bachelor of Science in Computer Science • Coursework included: Algorithm Analysis, Web Design, Cloud Computing, SDLC (Agile) • Language and software proficiency: Python, MySQL, HTML, C/C++, Java IBM COBOLT Training ​– Online 2020 • JCL: debugging, technical training, and hands on usage • ZOS: history, technical training, and hands on usage EXPERIENCE Sonic Internet​ – Santa Rosa, CA 2019 – 2020 Tech Support Assisted Sonic customer with over the phone tech support: • Internal network issues and third party equipment configuration. • DNS and mail spool tools. County of Sonoma​ – Santa Rosa, CA 2018 - 2019 Intern, Information Systems Department Paid position assisting county departments with various IT tasks. Specific projects included: • Debugged web server testing environment using Windows event log and IIS. • Troubleshot county computers (Windows OS) Python SSL issue. • Developed Python script to interface with ArcGIS greatly enhancing GIS team efficiency. • Developed Python script incorporating open source NLP libraries to organize Excel tables. Roadside BBQ​ – Rohnert Park, CA 2017 – 2018 Assistant Manager Supervised up to 5 staff members per shift in casino restaurants with sales up to $10K per day. • Selected to manage weekend/night shifts based on ability to handle extremely high volumes. Various Restaurants​ – Sonoma County, CA 2011 – 2017 Server Worked customer service while completing full-time student coursework. Bay Ship & Yacht Co.​ – Alameda, CA 2010 – 2011 Crane Operator, Rigger Utilized cranes to move large items on and off various ships for high-volume shipyards, securing loads with heavy chains, cables, or straps while efficiently managing time and resources. • Hired as unskilled labor and voluntarily assumed duties of Rigger as needed. Thereafter promoted to Crane Operator, Rigger and provided NCCCO license training at company expense.
Data Entry & Admin
Call Center
Customer Support
Data Processing
Software Documentation
Technical Support
20 $
Ayesha Butt
BASIC
Administration Assistant Ayesha Butt, Data Entry & Admin
Amazon, Zone Lead Jun 2020 - July 2020 Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures. Act as a floor leader for associate questions and customer escalations. Support associate onboarding and provide ongoing process training as needed. Contribute to the continuous improvement of store operations by identifying and communicating barriers to success. Work with a manager to maintain the high quality and safety standards of the store. Troubleshoot customer issues. Push Health, Provider Customer Service Guru Apr 2020 - Jun 2020 Establishing relationships with providers, disseminating information to providers, and answering questions. Ensuring providers are complying with network and government regulations. Assisting with the introduction of networks to a new area, and educating providers about the system. Serving as the main contact resolving problems, escalating complaints when necessary. Providing live Demos for new members. Incharge of activating accounts Hallmark Aviation, Customer Service Agent Feb 2019 - Apr 2020 Flight Control; editing flights. Gate lead; ensuring all tasks are done accurately and promptly for the flight to leave on time. Counter lead; resolving customer issues, ensuring the validity of documents, reporting issues to the main hub. Providing quality service to VIPs. Responsible for completing office tasks. Submitting flight information to the main hub in China. Accurate Background, International Researcher and Verification Dispatcher Aug 2018 - Feb 2019 Conducting background checks for Asian and Middle Eastern region candidates. Responsible for educational and employment verifications. Telecommuting internationally. Dispatching client requests to other verifiers. Leading and training new hires Pacific Aviation, Customer Service Agent Feb 2018 - Aug 2018 Arrivals lead; ensuring all offloads are completed. Lost and Found; tracking, filling lost bag reports and keeping customers up to date on the status. Ticketer; ensuring all card or cash transactions are done properly, completing the report, and closing batches. Counter lead; ensuring all agents are being assisted and improvising whenever necessary. Transit lead; Ensuring the turnaround flight leaves on time, maintaining customer flow El Camino College Business Training Center, Office Assistant Sep 2016 - Jan 2018 Keeping a record of the inventory. Responsible for inputting customers' evaluation responses into the system, creating roster binders and training material for international companies that we are associated with. Actively maintaining and organizing contract files. Scanning, emailing and decomposing confidential files. South Bay Workforce, Office Assistant Jun 2015 - Aug 2017 Responsible for maintaining, organizing, and filing confidential files regards to employee accommodations. Inputting property liability and employment practice claims. Taking inventory and ordering material. Assisting in employee training and ensuring everything is run up to expectations. Participated in CPR, bloodborne pathogens, and fire training. Responsible for greeting visitors and providing impeccable service. Ensuring each visitor is in the system and have their background checked.
Data Entry & Admin
Call Center
Customer Service
Data Processing
Excel
Infographic and Powerpoint Slide Designing
20 $
jules Sow
BASIC
Administrative Coordinator Jules Sow, Data Entry & Admin
Greetings Alexis, I am hereby submitting my candidacy. My extensive client service skills forged during my time working Cold calls and Call Center environment at GMU (George Mason University) enabled me to craft a strong work ethic and extensive office administrative support skills as I was providing support to several departments of GMU. My polyglot skills in English, French, Wolof intermediate Spanish enabled me to meet and exceed expectations set for me as I was able to reach a wider clientele. while also allowing me to be a greater asset for Marketing campaigns set to target different demographics in different languages. Client Service and Marketing skills which got enhanced by my continuous will to acquire new knowledge and therefore being more proficient in the creating and edition of Multimedia Material (Photo/Audio/Video) for Small Departmental events to flyers, short video clips used Campus wide campaigns marketing university offered programs, services, events, etc. - I can maintain your Websites - Design and Implement Social Media campaign (in 3 different languages) - Create Social Media Content (Photo/Audio/VIdeo) - I can do admin tasks while observing tight deadlines. - Assist in Lead Generation I am available to talk more about my qualifications and any other demands of this position 7AM to 7PM Monday to Friday. I can be reached using the following contact information: Let me know how I could be of assistance around the office.
Data Entry & Admin
Call Center
Excel
Data Entry
Project Managment
General Office
21 $
Bryan jackson
BASIC
United States, Los Angeles
Leave &Disability Analyst/Triage/HR Specialist with strong HR generalist customer service skills Bryan Jackson, Data Entry & Admin
Record Keeping Excellent assessment, clinical, organizational, administrative and instructional skills. Confident speaker, communicator. Quick learner, adaptable, with administrative experiences in a variety of situations and settings, such as data analysis/entry from a 100% remote location as well as office, clinical traveling settings. Additional keys to success also include; Thorough, attentive, detail oriented to provide high quality administrative services. • Easily able to perform multiple tasks at once and remain calm in stressful/and or challenging circumstances Situations. • Works well with staff and others at all levels, with the highest degree of professionalism. CORE COMPETENCIES Customer plans and programs, communications and presentations, recording and reporting , research and analysis, customer relations, risk management , case and documentation management including, safety standards, clinical assessments, management, customer service, quality assurance. PROFESSIONAL EXPERIENCE Amazon Disability and leave services department, NV September 2018-Present Leave &Disability Case Analyst/ Triage specialist /Beta POD team Helping to build out processes and SOPs within the 1st international L&D POD model for Amazon helping to improve the following: • Virtual networking and collaboration between LOAA managers within Amazon hubs based in Las Vegas, Seattle, India and Costa Rica to resolve barriers between department • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically analyze and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Amazon FC Ont2, Ont9, and SNA4, CA October 2015-2017 Onsite Medical Representative/stretch safety specialist acumen • Provide First aid treatment to injured employees, proactively analyze tasks for potential safety issues, participate in the workers’ compensation/accommodation process, and implement a site wellness program. • Record keeping in accordance with local, state, and federal regulations’ communication with external admin offices, third party vendors, as well as external clinical staff. • Successful implementation of the NACF safety policies. Updates to equipment, ordering supplies in cohesion with finance and procurement departments. Identify and eliminate risk within the Fulfillment Center. Experience with OSHA regulations with focus on 29 CFR 1910. Encounters filed per IIR standard. St. Francis Medical Center, Lynwood, CA. April 2014-November 2015 Emergency Room Technician/triage lead Under direction of Emergency Room charge nurse, expected include but not limited to managing 3 ER techs with a scope of practice including patient intake record keeping and data entry. Phlebotomy procedures, wound care, splinting, EKGs, and heart rhythm monitoring. Triage patient care, Unit secretary functions, creating schedules and coordinating and developing new hire training plans. American Professional Ambulance, Carson, CA. August 2013-May 2014 EMT-P Driver /Attendant Inter-facility transfers/ emergency based BLS calls, responsible for patient assessment, patient documentation using HIPPA state and county guidelines, medical intervention necessary to treat patients, transfer of care and endorsement to other medical professionals for further treatment. Medi-star Ambulance, Los Angeles, CA. December 2009- June 2013 EMT-P/ Assistant Manager/Station Captain Responsible for facility and crew quarters maintenance, EMT training and recruitment/recruitment & marketing team, scheduling, and operating on a 24 hour shift basis, management of four 12 hour 2 man crews. Operations assistance. Southland Medical Response, Orange, CA. August 2007-November 2009 EMT-P/Field operations/Training manager Created lesson plans and programs, developed curriculum and instructed classes for EMTs in CPR first aid and safety. Administered tests and exams, maintained records and provided overall classroom and field management. EDUCATION AND TRAINING HIPPA for the office training HR privacy training –non tech False documentation training Proficient in Microsoft Word, Excel, Power Point, One note, Share point, Right Fax, KNET EMT-Paramedic certified at Unitek College Fremont, CA Ekg certified at Unitek College Fremont, CA References; upon request
Data Entry & Admin
Virtual/Administrative Assistant
Customer Service
Call Center
Time Management
Customer Support
30 $
Awara Mirza
BASIC
Customer Service Rep. Awara Mirza, Data Entry & Admin
A well-rounded, highly motivated and diverse teacher/operational manager experienced in all grade levels at various schools in San Diego County is seeking employment. Commits to providing excellent customer service and capable of high productivity. Has strong multi-tasking skills, working relationships and quality communication skills that drive a natural ability to help others effectively and efficiently. EXPERIENCE Operational Manager- July 2010-Marh 2020- Boulder Oaks Golf Club Bar Manager/Event Coordinator/Marketing Director - Ensures exceptional customer service at Boulder Oaks Golf Club and related facilities. - Oversees and enforces the golf shop, bar & grill, special events, course maintenance, operations policies, procedures, controls, and fee structures to ensure the safe keeping of assets, inventory, resources and regulations. - Installs and sets up different Point of Sale and Booking Systems. - Creates and maintains email and social media marketing regularly. - Hosts weekly Trivia Night virtually through Zoom for customers. - Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. - Schedules and chairs regular staff meetings. Focuses on customers, operations, revenue growth, cost containment and continuous improvement. - Approves and orders supplies associated with golf activities while maintaining budget costs and supports sales efforts to drive revenue. - Acts as a role model to all employees by demonstrating the behavior and work ethic expected of all employees. - Maintains a close working relationship with all staff, members, customers, and owners. - Coordinates golf tournaments, meeting and other special events. - Trains new and current employees on proper customer service and facility rules and procedures. Teacher-6th Grade Aug 2017-June 2018-Fallbrook Union Elementary School District - Develops engaging lessons and teaches content and skills in English, Writing, Science, and Social Studies by utilizing curriculum designated by Fallbrook Union Elementary School District, California State Standards and the NGSS. - Creates long-term collaborative projects using different online platforms (Prezi, Google Slides, Google Docs) - Issues daily assignments through Google Classroom. - Maintains constant communication with parents and students through Class Dojo Application and E-Mail. - Students create STEM projects and experiments using NGSS standards. - Evaluates each student’s progress in mastering student objectives. - Establishes and maintains standards of student behavior needed to provide an orderly, productive classroom environment. - Identifies student needs and cooperate with other professional staff members in assessing and helping students solve learning, health and attitude problems. - Communicates with parents and school counselors on student progress. - Supervises students in assigned out-of-classroom activities during the working day. - Creates a classroom website/blog to keep students and families updated. - Participates in faculty committees and the sponsorship of student activities. - Creates an effective learning environment through functional and attractive displays, bulletin boards, and activity/learning centers. - Creates, establishes and participates in IEP meeting and plans for students. Teacher-Intervention (K-6) Aug 2016-June 2017-Fallbrook Union Elementary School District - Collaborates with our literacy team to develop, implement, and evaluate programs in reading. - Works in a one-to-one basis or small group to assess abilities. - Develops personalized learning plans and strategies to help students meet their goals. - Creates and oversees afterschool intervention program for ELL students. - Modifies Nancy Fetzer Strategies and Fountas & Pinnell Curriculum to help students understand various concepts. - Sets realistic goals for each child and tracks progress on a weekly basis. - Conducts extensive evaluations and assessments to determine student needs. - Prepares periodic progress reports on each student and presents results to parents and teachers. - Meets with administration and staff on a regular basis to provide progress updates. Substitute Teacher-K-8/Special Education Aug 2018- Jan 2020- Escondido Unified School District Aug 2011-June 2014-Carlsbad Unified School District - Flexible scheduling. - Specializes in subbing Special Education classrooms. - Diverse teaching methods. - Strong working relationships and quality communications skills. - Great organizational skills. - Implements strong structure within classroom. - Creates strong teacher-student bonds. - Strong parental relation skills. - Capable of high productivity in all classroom environments. - Uses multiple assessment tools. - Whole group, “student-centered” cooperative skill set. - Is able to adapt on the fly when sub plans are not available. Para-Educator-Special Education Jan 2020-June 2020 Escondido Unified School District Aug 2014- July 2016- Moderate/Severe (K-2) Fallbrook Union Elementary School District - Works with students diagnosed with different mental and physical disabilities. - Highly skilled in perceiving the needs and managing student activities. - Ensures safety responsibilities for students in all environments. - Uses I-pad and keyboard for communication with non-verbal students. - Helps implement distance learning through Google Classroom. - Checks in with students through Google Meet and Zoom. - Applied Behavior/Discrete Trial Trained. - CPI certified (Crisis Prevention and Intervention). - Knowledge of American Sign Language. - Uses positive reinforcements, token system and daily behavior logs. - Uses color coding, visual cues and other learning manipulatives. - Assists in hands on projects, themed lessons, small group instruction based on student’s individual goals. CULTURAL ADVISOR- May2010-October2013- Lexicon Inc. - Collaborates and assists military officers and other military personnel with culture, language, history, and tradition. - Exceptional simultaneous interpretation skills. - Excellent team working abilities with innate diplomacy. - Multi-lingual in English, Farsi, Dari, some Spanish. - Tenacious work ethic with attention to detail. TRAINER- Nov. 2004-May 2010- Applebee’s - Has exceptional customer service - Creates a warm and inviting environment for guests. - Has repeat customers. - Trains new hire employees with proper standards and procedures. - Helps open up new store locations. - Has a flexible schedule. - Is detail orientated. - Handles multi-tasking with great ease. Sales Associate/Customer Service Nordstroms 2006-2008 - responsible for ensuring that customers have a pleasant shopping experience -Stocking merchandise and ensuring your workstation is well maintained -Greeting customers as they arrive and thanking them for their patronage -Greeting customers as they arrive and thanking them for their patronage -Providing relevant sales information to customers -Working to resolve customer complaints and involving management when necessary
Data Entry & Admin
General Office
Call Center
Data Entry
Customer Service
Customer Support
20 $
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