Hire freelance Care Management

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Lotfi Ayadi
BASIC
Program & SD Manager – PMP certified Lotfi Ayadi, Business, Accounting, Human Resources & Legal
 A highly competent Program & Delivery Manager; with professional and strong technical Project-management experience and great potential in key areas. Integrity and commitment are my adages  Strong capability in developing a trustful relationship with clients and customers as a key success for business expansion and continuity. Ability to stimulate my teams to sustain motivation and loyalty. Customer spirit attitudes  Excellent Stakeholders and transition management, TCO Monitoring Experience: CIO Advisory & Program Manager - UniCredit Services – From 04/2019 to 09/2020  IT program management with leading banking service providers and supervising complex programs  Support to develop the ICT Strategy in sync with the corresponding business strategy, TCO Monitoring  Reporting to C-Level (committees/PRB)- CIO Architecture management  Follow up deployment and rollout programs with focus on the triple constraints  Program control teams and guidance including coaching - through all project phases- IT-Transformation/Digitalization Mainframe migrations to Cloud/OPS  Telephony/VOIP projects- Security aspects – Management and follow up Customer Project Manager - Dynacommerce – From 12/2017 to 04/2019 One Sales Foundation - Vodafone Germany  IT Project & Delivery Management of the triple constraints-WF/Agile  E2E responsibility towards VF Germany – Transformation/Digitalization- – Cloud Deployment & Integration- Incident & Problem Management  Mainframe migrations to Cloud/OPS  One Sales Foundation Program delivery & deployment & DB migration Operation & Program Manager - Huawei – From 09/2016 to 10/2017 -BSS &OSS - Vodafone Germany  Telephony/Telco projects- Security aspects & Service Delivery Management – Incident & Problem Management  Head of operation service solving VF escalated issues with full commitment  Leadership and direction to the Huawei Operation teams (Onsite & Offshore) for the Live Production Environments – Cloud Deployment & Integration.  Strengthen the capability of the Huawei Operations team and its output in terms of Quality of service & process improvement, deployment & DB migration Technical & Program Manager - Nokia – From 01/2013 to 06/2016 PS-Core – IP/FTTX – PCS- 4G-– Ooredoo North Africa  Project & Service Delivery Management  Manage programs and Operation activities, monitoring risks, claims, quality assurance, Problem& Incident Management  Business planning for Service Products- Functional & NFR project implementation Program & Operation Manager – Redknee (Optiva) – From 01/2013 to 09/2015 BSS/OSS – Ooredoo - VF  In charge of Unified/IN Charging (Telephony projects- Security aspects) and Billing Program and Care & Operation (BSS/OSS) + DB migration-  Reporting to C-Level (committees/PRB. Problem & Incident Management- Escalation Management  Coordinate customers offers, provide cost estimation, and validate the scope of work with Sales  Follow up deployment and rollout programs with focus on the triple constraints (Schedule, Cost, Scope)  IT & HW Commissioning (Security, B&R, OSS ERP Assets, Performance, Configuration, VOIP- CISCO Switch) Service Account & Project Manager – Siemens/NSN – From 10/2004 to 12/2012 BSS/OSS – Bouygues Telecom - SFR- Vodafone – O2- Ooredoo- Group Zain – MTC Touch  Project & Service Delivery management. Problem & Incident Management – Escalation Management  Offer quotation and BID Support of the project services  Telephony projects reporting (project progress, cost, and technical reporting) and milestones achievement in terms of schedule and quality  IT & HW Commissioning- Security, B&R, OSS ERP Assets, Performance, Configuration, integration Senior Customer Support – Orga Systems – From 11/2003 to 07/2004 BSS/OSS – SFR  Hotline & customer remote support - Telephony projects  Problems & Emergency handling, service restoration- Incident & Escalation Management  Customer relationship management Technical project leader - Alcatel – From 06/1999 to 10/2003 - Billing Server- WDM/SDH/- 3G SFR/Bouygues Telecom  Billing Server adaptation for the French market (Development, Testing & integration) –  Daily responsibility for the supervision of the project deployment team  Network Integration – LAN/WAN/VOIP- CISCO Switch - & DB migration  Problems & Emergency handling, service restoration  Dev & Test/integration PDH/SDH/WDM products  Customer training & operation support Technical project leader - Alcatel – From 09/1989 to 06/1999 – WDM/SDH/X-Connect-FTTX – France Telecom  Real time SW development & System Integration in the ATM -WDM/SDH - X-Connect  Responsible of Test and Integration activities related to SDH & WDM equipment for Fixed Network  OO modeling of PDH/SDH/WDM & X-Connect equipment for Fixed Network  Dev & Test/integration PDH/SDH/WDM products  Technical Project leader in GSM/GPRS/UMTS area Terminology: BSS: Business Support System: Billing and Charging System – Heart of Network Telecom Operators OSS: Operation Support System WDM/SDH - Wavelength-division multiplexing/ Synchronous Digital Hierarchy Customers : France Telecom - Malitel (Orange Telecom) – Sonatel (Sénégal) - Cell-C(South Africa) - Bouygues Telecom & SFR(France)- Vodafone (De) - Ooredoo Algeria-Maroc Telecom- MTC Touch Lebanon- MTN & RCT Iran- Zain Jordan- Zain Yemen - Ooredoo-Tunisia- UCB-UCS
Business, Accounting, Human Resources & Legal
Care Management
Business Strategy
Leadership Development
Project Management
Budgeting and Forecasting
120 $
Tony Lumaro
BASIC
Account manager Tony Lumaro, Business, Accounting, Human Resources & Legal
Dear Hiring Manager, In today's customer service oriented culture, judicious, welcoming, proactive service is essential to enhance future business prosperity. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My secret to being an exceptional customer service agent, would have to be show casing empathy in order to express sympathy & care for the customer. No one in the world wants to be treated like just another random person. In order to be successful, you honestly have to treat the customer almost like a lifelong friend. Show them that your business cares about the happiness and well-being of the customer. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal advocates is of the utmost importance in every organization. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I currently have around 8.5 thousand followers connected to my blog. I am also an notable trainer who achieves ongoing success with their teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills. It would honestly be a pleasure to interview with you, and I very much hope to hear from you soon! Sincerely, Antonio Lumaro
Business, Accounting, Human Resources & Legal
Employee Training
Administrative Support
Account Management
Contracts
Health Care Management
25 $
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