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Adil Reyal
United Arab Emirates, Dubai
Cargo Handling And Customer Service Officer Adil Reyal, Freight, Shipping & Transportation
Senior Cargo Officer July 2013 to date DNATA Cargo • Monitor the loading process to ensure that the assigned dead load is loaded and reconciled as per the Loading Instruction Reporting Form (LIRF). • Process all related documentations as required & validate accordingly. • Responsible for analyzing & resolving any concerns related to international freight transportation & also consistently monitoring supply chain operations. • Confirm the safe condition of any Dangerous Goods (DGR) prior to loading and signs the notification to captain (NOTOC) for handover to the operating Captain. • Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards. • Established specific supply chain-based performance measurement systems such as ensuring safety measures. • Responsible for planning and tracking the shipment of final products according to consignee requirements. • Work with managers and team members to implement new strategies and initiatives. • Review UWS details; retrieve cargo, line up as per flights & dispatch cargo according to flight timings with no flaws. • Ensure smooth handling of cargo throughout the cargo operations by performing multi skilled role while utilizing the resources provided effectively. • Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards. • Ensure that safety & security procedures are complied with at all times while handling cargo. • Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs. • Assist logistics coordinator, warehouse specialists, and other team members when needed to meet schedule Customer Service Executive October 2011 to June 2013 HSBC Bank Middle East • Processing inward & outward applications ensuring quality assurance. • Handling customer queries & responding within the given time line. • Identify research and resolve issues the customer may have with regards to HSBC products and services within my constraint. • Maintaining up-to-date reports required by the supervisor & documentation of customer inquiries/complaints and reporting to support lead. • Assist in miscellaneous documentation tasks.
Freight, Shipping & Transportation
Cargo Freight
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