Hire Cloud Computing freelancers in United States

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Paula Chapman
BASIC
United States, Phoenix
Technical Writer/Editor Paula Chapman, Websites, IT & Software
Technical writing professional skilled in writing and editing manuals, flyers, instructions, and policies in the IT, manufacturing and nonprofit industries. Strengths include writing, editing, training, interviewing, research, documentation, and database development ACCOMPLISHMENTS •Over 15 years of successful technical and business writing and editing in a variety of fields •Proficient in all software contained in MS Office Suite (2016) and various Mac/Apple products •Proven track record of successful writing/editing for the web, particularly in business, technology, software as a service, business-to-business, marketing and engineering •Successful supervision, leadership, and training of writers, editors, and trainers while providing support and constructive feedback for continuous improvement SKILLS and CERTIFICATIONS • Written communication • Disaster recovery and succession planning documentation • Knowledge of software and computers • Knowledge of cloud computing/migration • ITIL • Fluent Spanish and Italian • Strong interviewing and research skills • Excellent attention to detail • Knowledge of SaaS, PaaS, IaaS SOFTWARE MS Office (Word, Excel, PowerPoint, Access, Outlook, One Note, Publisher, Visio, Teams, SharePoint); Photoshop, FrameMaker, Tableau, SnagIt, Silva, ServiceNow, Adobe Premier Pro CC 2018, Adobe Photoshop CS4, Adobe Acrobat Pro EXPERIENCE Technical Writer, Contract AXA Equitable, Syracuse, New York Jan. 2019 – Dec. 2019 • Collaborated with cloud transformation teams of software developers and architects to create documentation, presentations and graphic representations of software and database migration processes relating to succession planning, backup and restoration and disaster planning • Revised, edited, and updated instructions, technical information, online content and frequently asked questions, support manuals, project profiles, knowledge-based articles, user stories, service improvement plans, ticketing documentation, process documents, checklists, guidelines, communication plans, governance models, business continuity plans, mapping interface diagrams, reports and meeting minutes, for external/internal customer use; determine the clearest and most logical way to present information and instructions for greatest reader comprehension, determine audience level, and write and edit technical information accordingly • Researched and built knowledge about products, services, technology, or concepts to be documented • Met with subject matter experts to ensure specialized topics are appropriately addressed and discussed, in daily/weekly “stand up” sessions • Worked remotely in an Agile environment Prior technical writing and editing experience with Smith Corona, Imaging and Sensing Technology, IBM, and Morrison Knudsen
Websites, IT & Software
Cloud Computing
Computer Security
Microsoft Azure
Microsoft Exchange
Windows Desktop
40 $
Pricing
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