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Arthur Carter III
BASIC
United States, Orlando
QA Manager/Engineer Arthur Carter Iii, Websites, IT & Software
SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. ================== SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. WORK HISTORY 2005-PRESENT SENIOR QUALITY ENGINEERING (CONSULTANT) • Evaluation of requirements (Business & Functional) • Test Coordination & Planning – Strategy, Plan, Cases, Procedures, Scripts, Data, etc. • Automation Testing & Manual Testing • Load Balance & Performance Testing • Problem solving, System & Data Analysis • System Analysis, System Architecture • Resource & People Management • Data Validation (Integrity, System & Business Flow, Security)  2019 SR. SOFT./ TEST ENG. (CONS.) - (Aerotek/EASi), Orlando, FL. Boeing: • Project Management – Stage Controller/SLS (Space Launch System) TRR – (Test Readiness Review) for Formal Dry Run & Formal Quality Test. • Tracking all Constraints needed to Enter & Exit TRR and driving to completion on schedule. • Liaison for TRR for the Software Test Team, interfacing with various Boeing Elements (Huntsville, AL, Titusville, FL.), NASA. • Attending and running meetings. • Risk Assessment – Evaluation of Risks for meeting constraint completion. • Document preparation, PowerPoint Presentation development and creation. • Data Analysis & Evaluation. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • SW Test. Eng. – Configuration Management (CM) – Involved in keeping Test Lab & Configuration of software & Hardware under CM control. • Validation of any software & hardware changes to Test Environment. • 24/7 CM Control during Testing Phases. • Recording, tracking, and maintaining records of any Test Environment Changes when scheduled to support the Testing Team. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2017-2019 SR. SQA./ ENG. LEAD (CONS.) - (Valintry), Orlando, FL. • QA Project Lead – AR2/HR2 – Cloud Based (Microsoft), Inventory, Rental, Sales, Tracking & Management System. (Heavy Equipment for High Lifting) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of AR2/HR2 System. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • QA Project Lead – FLVS/VSA Password Security – Web Based, School Learning and Management System for Students, Teachers, Parents, etc. (We were there to help improve Password Security, and System Access.) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of FLVS/VSA Password Security. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2015-2016 SR. SQA./ ENG. LEAD (CONS.) - (Bausch & Lomb), Clearwater, FL. • QA Project Lead – BMRAM – Web Based, COTS Inventory & Maintenance System. • Evaluation of All Requirements, URS, Functional, and Security. • Functional Specification – Reverse Engineered the BMRAM System. • Traceability Matrix – Integration of URS, Functional, and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Certification, of BMRAM. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • QA Project Lead – AUTOSORTER – Integrated System to sort Production Product. • Medical Devices • Part 21-11 Compliant • FDA Compliant • IQ, OQ, PQ  2012-2014 SR.BA / QA. ENG. LEAD (CONS.) - (Walt Disney World), Orlando, FL. • ONBOARDING – Disney Project Lead to Onboard External Partners. • Direct Connect (XML Interface Messaging) Reservation Booking Interface. • Oracle SQL Database. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Shakeout, Integration, Certification, and FIT Testing. • Production Implementation Monitoring, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Coordinate with External Partners (Mark Travel International, Expedia, etc.) & Disney Teams. • QA ONBOARING PROCESS - Analysis & Process Improvement. Lessons Learned.  2011-2012 SR. QA. ENG. LEAD (CONS.) - (Blue Cross & Blue Shield), Jackson, MS. • Multiple Projects – Converting Paper Process, into WEB Processes, and E-Forms. • PA (Prior Authorization) DSP, NON-DSP, Cholesterol, Testosterone. • HH & HIT (Home Health & Home Infusion). • ePre-Cert (Electronic Inpatient Pre-Certification). • Web Based System, to allow Providers (Doctors/Hospitals, etc), to certify, and process claims with BCBSMS. • Interface with Mainframe, Message Center, and AS-400. • Microsoft SQL & DB2 Databases. • HIPPA Compliant. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Production Implementation Testing, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Worked closely with the Project Manager, Users, and Developers.  2011 SR. QA. ENG. (CONS.) - (Florida Virtual School), Orlando, FL. • Blackboard Integration Project. • Security Permission Testing, using an SSO (Single Sign-On). • WEB Based, Oracle Database Backend, Microsoft Windows Operating System. • System Performance, GUI Page & Data Verification. • Problem Reporting & Tracking (On-Time Tracking System). • Browsers Testing • Data Point SYNC TESTING, between VSA/Blackboard through Data Exchange. • Worked closely with the Department Manager, BAs, and Technical Lead.  2010 SR. QA. ENG. (CONS.) - (FIS), Maitland, FL. • FIS “External Transfer Application”, for FIS “ONLINE BANKING” software. • Application allowed a customer to transfer funds IN/OUT of their Bank. • WEB Based C Sharp Front End, Microsoft Database& Windows System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers (IE, Chrome, FireFox, etc.). • ADHOC TESTING, going beyond the initial requirements. • Worked closely with the Department Manager, and Testing Lead.  2009-2010 SR. QA. ENG. (CONS.) - (Motorola), Lake Mary, FL. • PTP250 (Point to Point) Wireless Network, for “MESH Connect” Application. • RAN Technology (Radio Access Network), wireless network. • Wireless Radio Network up to 80 Kilometers, to connect two LANs for Secure Internal Network. • Client/Server based, with a Java Front End, Firmware, on a Linux Operating System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers. • Coordinated testing activities, using Quality Center. • Testing applications in QTP, and Pity (Based on Python Programming Language). • Wrote communication protocols using Python to communicate and trigger actions in the application through a serial port. • Worked closely with the Department Manager, and Project Manager.  2008 SR. QA. ENG. TEST LEAD (CONS.) - (ERI), Orlando, FL. • Web Based Online Booking/Reservation System for Disney WDPRO. • Magical Celebrations - Commerce Application. • Allow guests to specifically tailor Celebration Activities, while staying at Disney. • Client/Server based, Java Front End, Oracle Back End, through Middleware. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Worked closely with the Project Manager, Technical Lead, and Developers.  2007- 2008 SR. QA. ENG. & OPEN SYSTEM IMPLEMENTATION TEST LEAD (CONS.) - (Elsevier/Harcourt Publishing), Orlando, FL. • Elsevier/Harcourt Separation/Mirror Project. • HIGH VISIBILITY PROJECT, Must Work Situation, millions of dollars invested. • System, Integration, User Acceptance Testing. • Client/Server Platforms, COPS Mainframe, PeopleSoft, Citibank, or Amazon, etc. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Audits as a secondary measure to verify that requirements, and systems check-offs were complete • Managed and coordinated all testing activities, for a Multi-Departmental team of individuals that reported to me. • Worked closely with the Project Manager, BAs, and Technical Lead.  2006-2007 SR. QA. ENG. & SOFTWARE DEVELOPMENT TEST LEAD (CONS.) - (Attorney's Title Insurance), Orlando, FL. • TPR (Title Plant Re-engineering) Project, transition Legacy Mainframe Platform & CICS Database, to Windows Based Client/Server Platform, and SQL Database. • TPR System the Heart of Attorney's Title's Business Operations. High Priority. • Test Plan, Test Procedures, and Test Cases, for Title Master Property Project. • Windows Based Client/Server User Interface to be used by Property Title Examiners. • System Load Analysis, Load Balancing, and Performance, using Visual Studio. • Worked closely with the Project Manager, Technical Lead, and Developers.  2005-2006 SENIOR QUALITY & SOFTWARE DEVELOPMENT ENGINEER (CONS.) - (Harcourt Publishing), Orlando, FL. • TRM (Trophies Resource Manager) Software Package & System. • E-Learning Version of Harcourt's “Trophies Series School Books.” • TRM developed for the New York City School System, with a Goal of becoming a National E-Learning Tool. • Web Based Windows Client/Server System (Linux), written in Java, utilizing an Oracle Database, that allowed Teachers to Schedule and Track Student Learning Activities, as well as interface with informational resources. • QA Testing (Both Manual & Automated Test – QuickTest Pro), Debugging, and Analysis of the TRM System, Identifying any Defects or Problems, and Recommended Improvements. • System Performance and Adherence to “Business & Functional Requirements”, through a Series of Software Releases. • System Load Analysis, Load Balancing, and Performance, Problem Reporting & Tracking, etc. 2005 SR. QA. ANALYST, (Premiere Trade), Altamonte Springs, FL. • C++ Windows Client/Server System (UNIX), which used an Oracle Database, which allowed customers to do Direct Stock Trades or Currency Trades in the FOREX Markets. • Formulated a Solid QA Foundation for Software Releases, and promoting good Testing Procedures, and Developing Test Cases. • QA Testing (Both Manual & Automated Test – Rational Robot) for System Load Analysis, Load Balancing, Debugging, and Problem Solution. • Rational TestManager & Rational Rose to create Automated Testing Scripts for Regression or System Load Testing. 2005 SR. PROGRAMMER, (Jardon & Howard Technologies), Orlando, FL. • C++ Windows & Linux Based System, using an Access Database, for creation of “Narrow Band” acoustic wave forms, to simulate sounds for the U.S. Navy. This required a Secret Security Clearance. • Design, Development, and Testing of that system. • Created and wrote the Test Plan, and developed Test Cases. 1999-2004 SENIOR PROGRAMMER ANALYST, FEDEX CORP., Maitland, FL. • Automated and Enhanced Performance of various complicated processes related to Testing and Data Validation. • Performance testing used TOP, and also Sysmon. Also, at the Operating System Level, looking at what programs are blocking what, Parent & Child Relationships, RAM Usage. database performance, table locking, etc. • C, C++, C Scripting, PERL Scripting (Large Data Processing), Python Scripting, Visual Basic, Expect, Tickle, SQL (SYBASE) & ORACLE Languages • Improved accuracy, eliminated redundancy, and improved Quality Assurance. • Supported Testing Environments, Maintaining Databases (Sybase & Oracle) that included File/Data Access, SQL & MYSQL, Tuxedo, FedEx Proprietor Software, Third Party Software, maintenance of all Internal Developed Software Testing Tools and (Unix & Linux) Operating Systems support. • Planned, executed, evaluated, and documented results of Software Release Testing, for various FedEx Chronos Software Releases. • Created Test Conditions & Test Cases to Validate the Software Release Business Requirements, set down by RAD (Requirements Analysis Development), Developed Test Plans, and Testing Scripts. • SES (SOFTWARE ENGINEERING SERVICES) Software Implementation & Evaluation Group. Evaluated Current SES Software, and Recommended Improvements to Upper Management. • Trained personnel on Software Tool Usage, and Testing Process Execution. 1998-1999 COMPUTER SYSTEM CONSULTANT (FEDEX), Maitland, FL. • Y2K Testing, for the FEDEX CHRONOS MANAGEMENT REVENUE SYSTEM. • Sun Systems (Solaris) / Client Server Unix based… • Evaluation of, database performance… (SYBASE), TUXEDO SERVICES, Mainframe Interface Operation (IBM LEGACY SYSTEM), Third Party Software (Java, Netscape, etc.…), and Chronos Internal Software. • Diagnosed complicated problems involving the System Environment, database access & integrity, FTP, and Chronos Internal Software. Worked with Development Teams to identify & implement corrections. 1995-1998 COMPUTER SYSTEM ENGINEER, TOPTECH SYSTEMS, Longwood, FL. • Custom Built System to Automate Petroleum & Chemical terminals. QNX (UNIX), in a GUl windows environment. This included, database management-maintenance (ISAM) and setup of TCP/IP networks, PLC's, routers, C script writing, etc. • Corrected diverse hardware/software problems, operating systems, user software, communications, etc. • Diagnosed customer problems involving TCP/IP and other host communication protocol. • Customer Training 1993-1995 ENGINEERING CONSULTANT, SYSTEM ONE STAFFING, Orlando, FL. • Diagnosed customer engineering problems, and advised improvements. • Redesigned a cumbersome engineering test reducing testing time and errors. 1982-1992 SEMICONDUCTOR QA ENGINEER - IBM CORP., East Fishkill, NY. • Project Manager - managed a team of engineers and technicians tasked to evaluate new technologies, and present findings to upper management. • Semiconductor Chip Quality Assurance Reliability Qualification • System & Tool Development • Data collection/reduction/analysis. • Interfaced with vendors for all materials/services/tool development. • Served as “Capital Coordinator" responsible for technical/budgetary planning. • Safety Coordinator, responsible for IBM/OSHA compliance. • Trained personnel. EDUCATION Union College, Schenectady, NY Courses towards B.S. In Computer Science A.A.S., Electrical Technology, Dutchess Community College, Poughkeepsie, NY, 1982 Hudson Valley O.I.C., Poughkeepsie, NY, Year long course in H.V.A.C. and Refrigeration, 1978 Additional Technical Courses C and C++ Programming Language Java Programming Language Object Oriented Programming Concepts Sybase Database Administration Oracle Database Administration PERL Programming Language PL/1 Programming Language APL Programming Language Statistics SKILLS • Programming - C, C++, Java, C Scripts, Perl Scripts, Visual Basic, Basic, Html, Flash, Python • QA, Engineering & Systems Analysis, Client/Server Testing • Operating Systems- Linux, UNIX, QNX, Windows, Mainframe, AIX • System Analysis, System Architecture • Databases - ISAM (Index Select Access Method), Sybase, Oracle, Access (Relational), Microsoft, DB2 • Graphic Tools – Visio, Photoshop • Configuration Management – PVCS, ClearCase, SourceSafe • Problem Tracking & Logging – TestTrack Pro, TestDirector, WebStar, Quality Center, ALM, Jira • QA Automation tools – Rational (TestManager, Rational Rose, Rational Robot), Mercury (QuickTest Pro, WinRunner, Visual Studio, Selenium and Custom QA Tools I designed and created. • Performance Tools – LoadRunner, TOP, Sysmon, etc. • Communication Protocols – RS232, IEEE
Websites, IT & Software
Cloud
Database Administration
HTML
IT strategy
QA & testing
75 $
Anshu Rai
BASIC
IT Infrastructure , Security and BCP Anshu Rai, Websites, IT & Software
ITIL Certified and a High-caliber IT Head with nearly 21 years of rich & extensive experience in architecting cloud services, Service Delivery Operations, IT Infrastructure, and IT Projects across industry verticals Successfully administered various IT Infrastructure Programs through program governance processes; developing relationship with business stakeholders and culturally diverse teams; presenting changes, issues, risks & contingency plans to balance program/project resources. Successful in execution of Problem Management, Knowledge Management and Service Request Management Processes along with integration of these processes with self-service benefitting the end-customers. Developed and delivered IT Services Management (ITSM) Solutions based on ITIL Best Practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure. Facilitated senior level support during the Merger of IT Infrastructure of 3 different corporations Skilled in creating, evolving, and executing a cloud migration plan that includes detailed road map and risk assessment and mitigation approach. Working extensively towards delivering service delivery platform benchmarks and develop framework for cloud implementations. Well-versed in the design and construction of cloud architectures that enable well-integrated transactional, collaborative, resilient and efficient systems. Worked extensively in managing cloud services and understanding the ground realities of building and supporting a cloud infrastructure. Spearheaded large-scale program management including Project Management, Enterprise Program Governance, Risk Management; managed huge budget to the tune of INR 10 Crores (1.5 Million USD); efficiently examined & controlled expenditures and cost against delivery End-to-end perfection across Service Design, Operations, Transition & Project Management with excellence in managing issues that could impact end-to-end delivery operations, providing leadership/direction. Excellent communication and people management skills that have been honed through leading multi-skilled teams.
Websites, IT & Software
Active Directory
Azure
Cloud
Information Security
Network Security
20 $
Toni Lewis
BASIC
Senior IT Project Manager Toni Lewis, Websites, IT & Software
PROJECT MANAGEMENT | OPERATIONS MANAGEMENT | CHANGE MANAGEMENT Technical Skills | Relationship Building | Risk Management Passionate, accomplished, Senior Project Manager highly regarded for driving all aspects of complex projects to completion, ensuring that solutions align with business objectives, budgetary constraints, and timeline goals. Utilizes in-depth knowledge of the project management and product development life cycles to create deliverables that enhance productivity and optimize revenues within the finance, healthcare, and manufacturing industries. Motivational leader who builds and supervises highly effective, cross-functional teams, championing their achievements and inspiring them to support diverse organizational needs. Employs outstanding communication skills to foster meaningful relationships with colleagues, executives, and stakeholders across all functions. Organized and detail-oriented, with a demonstrated history of prioritizing and managing multiple priorities simultaneously. Ambitious and analytical self-starter who interprets statistical data and continually defines and implements process improvements. Thrives in fast-paced and diverse environments that champion collaboration, innovation, and transparency. SELECTED HIGHLIGHTS  Led 13 Hardware Resources product development projects from ideation to launch, clearly communicating project scopes to internal teams and stakeholders, and working together to ensure a seamless transition between phases.  Leveraged unique problem-solving skills to mitigate schedule and resource conflicts, ensuring projects were delivered on time and exceeded expectations.  Managed 22 high-performing, international cross-functional team members, communicating individual roles, setting attainable goals, and identifying resource gaps to support successful resolutions.  Cultivated comprehensive documentation, project plans, design documents, and test plans to support all Calton Hill Capital Markets projects.  Organized the development, testing, and implementation of tailored systems solutions that enhanced LifeShare Blood Centers operational efficiency 34%. CORE COMPETENCIES  Project Management  Product Development  New Business Development  Process Improvements  Agile/Lean Methodologies  Operations Management  Risk Management  Performance Development  Data Analysis  Cross-Functional Team Leadership  Collateralized Loan Obligation (BNY Mellon)  Engineering Management  Collateralized Bond Obligation (BNY Mellon)  Business Intelligence  Treasury Services (BNY Mellon) EDUCATION Southern New Hampshire University, Nashua, NH: 2015 Master of Science – Operations and Project Management (GPA: 3.72) Louisiana State University Shreveport, Shreveport, LA Bachelor of Science – Business Administration (GPA: 3.67) Certifications or Additional Education: Six Sigma Black Belt Coursework PMP Graduate Coursework Agile Project Management PROFESSIONAL EXPERIENCE CLECO | ALEXANDRIA, LA | APRIL 2020 TO JUNE 2020 IT Project Manager (Contract) Create, maintain and/or manage overall and /or individual detailed project plans/schedules that include all phases of the project lifecycle including required testing phases and closure for all the IT aspects of CLECO’s IT Infrastructure initiatives. CLECO Achievements, Continued:  Managed all financial aspects of the project including budget, variances, schedules, and reporting  Managed global remote teams for software implementation projects  Oversaw, planned, coordinated and /or followed-up on third-party vendor scheduling, project plan, deliverables, tasks, and activities in support of the IT aspects of CLECO’s IT Infrastructure initiatives  Created status reporting, as directed, and required by CLECO’s IT Infrastructure initiatives  Completed the change management process of leading the CLECO Care teams from their manual process to utilizing ServiceNOW  Managed the Risk Engine implementation for risk control reporting and strategy evaluation  Managed the SAP implementation by tracking defects/enhancements and facilitating Incident Review meetings with CLECO team and vendors HARDWARE RESOURCES | BOSSIER CITY, LA | NOV 2018 TO FEB 2020 Project Manager – New Product Development Lead 13 product development projects from ideation to launch, collaborating with the Business Development department during the Business Evaluation phase to ensure a seamless transition for all approved projects into the New Product Development process. Work with Product Management and Engineering teams to clearly define and communicate project scope to cross-functional teams, marketing, and sales managers. Hardware Resources Achievements, Continued:  Leveraged unique problem-solving skills to mitigate schedule and resource conflicts, ensuring projects are delivered on time and exceed expectations.  Developed and present summaries of engineered products to local and global teams, as well as executive management and key stakeholders, delivering project status, identifying potential risks and time-sensitive issues, and recommending decisive actions.  Oversaw all phases of the product development life cycle including initiation, planning, execution, monitoring, controlling, and closeout.  Consistently monitored and assessed the health of 30 key projects for HR and sister companies, reporting findings to executive management while simultaneously enforcing all operational and budgetary protocols and contributing to the development of improved processes, documentation, accountability controls, project manager review, and margin improvement initiatives.  Led the change management transition from Waterfall to a hybrid NPD life cycle process  Managed 22 high-performing, international cross-functional team members, communicating individual roles, setting attainable goals, and identifying resource gaps to support successful resolutions. CALTON HILL CAPITAL MARKETS | HOUSTON, TX |AUG 2017 TO OCT 2018 Project Manager – Contract Defined and resolved issues for 8 projects, managed client expectations and continually communicated project status to garner high satisfaction ratings.  Supervised all project resources participating in the implementation, including 10 professional services, 6 technical consultants, and 25 internal company resources.  Managed SAS implementation for healthcare data project  Cultivated comprehensive documentation, project plans, design documents, and test plans to support all projects.  Facilitated weekly cross-functional project team meetings with local and international resources in Europe and Canada. LIFESHARE BLOOD CENTERS | SHREVEPORT, LA |JUN 2016 TO APR 2017 Continuous Improvement Project Manager Met with department directors and executive leadership to discuss multiple Six Sigma pipeline ideas and suggestions, deliver project status updates, and vet 25 potential projects. Partnered with IT and Finance teams to create and introduce customized reports as needed. Scheduled, organized, and administered the daily activities of 22 IT project team members and consultants, ensuring their adherence to industry best practices. Implemented and supported Six Sigma culture across the organization, while also mentoring 4 Green Belts to certification completion.  Executed 7 projects for the integrated enterprise software solution development team from creation through to close.  Prepared and maintained the annual $4M operating budget, introducing corrective action plans to resolve financial deviations.  Adopted lean production and process techniques, and analyzed road maps, KPI metrics, and site maturity for improvement.  Organized the development, testing, and implementation of tailored systems solutions that enhanced efficiency 34%.  Evaluated data and employed findings to identify operations performance trends and areas of risk and opportunity.  Utilized lean manufacturing methodologies and analytics to drive organizational operations and accomplish business objectives.  Acted as an agent of change while leading 9 business improvement projects, building 15 internal partnerships, fostering collaboration, and recommending innovative strategies that fit the culture and business model.  Diagnosed individual and organizational performance improvement needs, matching intervention methodology with needs and determining the appropriate development measures.  Facilitated the change management of transitioning from manual to automated processes  Communicated with internal and external customers to resolve matters pertaining to existing contracts, bids, and proposal activities, resulting in a 90% client retention rate. COVIA HEALTH | HOUSTON, TX |NOV 2014 TO JUNE 2016 ERP Project Manager Designed, developed, planned, and deployed the ERP application and its subsequent “Go-Live” effort in conjunction with the CIO and software/applications consultants. Partnered with the IT Director to reconcile hardware and database issues in relation to the ERP integration, and worked with numerous consultants, project management team members, and department stakeholders to execute alpha and beta testing.  Created baseline MRP process maps to identify BBP and data exchange points, and develop practical and appropriate project plans that included resource assessments and implementation timelines.  Devised Revenue Cycle Management and Forecasting with the Controller, and assisted consultants with developing the power user and user training apparatus, while also developing the application training schedule for 40 end-users. Covia Health Achievements, Continued:  Efficiently integrated and implemented 5 Regional Service Hubs.  Executed the analytic and measurement strategy for 10 projects, identifying key metrics and data sources, and compiling results in concise, easy to follow reports.  Disseminated milestone achievements, critical factors, and obstacles to stakeholders, executives, and the hedge fund.  Utilized various performance improvement methodologies, including root cause analysis, Toyota production system, A3 problem solving, value stream mapping, the theory of constraints, and SIPOC to drive projects to completion. CALTON HILL CAPITAL MARKETS | HOUSTON, TX | JUL 2010 TO OCT 2014 Project Management Consultant Employed broad scope of industry knowledge to provide forward-thinking financial consultations, supporting the development of credit facilities and structured financial arrangements for associated target mergers and acquisitions using debt, equity, and mezzanine financing with core credit enhancements.  Spearheaded turnaround efforts, comprehensive financing restructures, and targeted due-diligence.  Introduced a variety of business applications and operations infrastructures, including ERP, MRP, CRM, and database management to streamline operations and boost workplace efficiency 30%.  Served as an integral CHCM liaison and built community partnerships with multiple organizations, including the Greater Houston Partnership for Healthcare Business Development Committee, the International Business Issues Committee, and the Medical, Biotechnology, and Nanotechnology Cluster Council.  Successfully delivered all project objectives within anticipated timelines and budget. ADDITIONAL EXPERIENCE: Accion – Texas & Louisiana, Shreveport, LA, Loan Officer: 2010 | Reach Local, Shreveport, LA, Campaign Analyst: 2009 – 2010 | Bank of New York Mellon, Houston, TX, Financial Analyst/Trust Associate: 2007 – 2008 ADDITIONAL CREDENTIALS TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / SAP Epicore / Infor / Great Plains / MRP / ERP (Microsoft Dynamics NAV) / CRM/ SmartSheet/ Wrike/ JIRA/ SaaS Software/ASANA/ ServiceNow/ PROFESSIONAL DEVELOPMENT  Applied Statistics  Business Research  Domestic and International Finance  International Project Management  Management Science  Operations Management  Service Operations Management  Structured Finance  Supply Chain Management  Change Management VOLUNTEERISM Mentor high school students and volunteer to take meals to the elderly INTERESTS Jazz, traveling, art history, and classic movie enthusiast DETAILED REFERENCES AVAILABLE ON REQUEST
Websites, IT & Software
Agile Project Management
C++ Programming
Cloud Development
Magento 2
Product Managment
80 $
Antriksha Tiwari
BASIC
Salesforce Consultant Antriksha Tiwari, Websites, IT & Software
Technology Stack ● Salesforce Classic, LWC, Aura,SOAP & REST API,JSON, JavaScript,HTML5, CSS3 ● Service Cloud, Sales Cloud,Financial Service, Commerce Cloud, Pardot, Cloudcraze ● Domains: Insurance, Finance & Manufacturing ● Database: SQL Server 2016 ● Working knowledge in C, C++(Basic), Java(Basic) ● IDE: SFDC Developer Console, Visual Studio ● Project Management Tools : Jira, Azure Devops, Git EXPERIENCE INFOSYS LTD , Bangalore- ​Senior Associate Consultant (Salesforce) ​[NOVEMBER, 2017 - PRESENT] Working as a Senior Associate Consultant(​Team Lead​) for Salesforce, Developed 10 POC's and 5 Applications of which 3 were developed from scratch . • Created VF Pages, Apex Class, LWC, Aura Components, Batches, Triggers, Email-to-Case and Reporting . • Worked on customizing Cloudcraze as per the clients requirements, also its Integration with Mulesoft. • Worked on Salesforce ​Lightning, REST and SOAP API's​. • Worked on bulkifying the existing code to improve performance and reduce the avoid Governor Limits. • Handled Migration across the Org for entire Team via Git, Visual Studio and Change Sets • Created and Deployed a Managed Package across the sandboxes for maintaining the Audit History (tracking every single change in the record) • Worked on integration with various other platforms like .Net, JIRA, Sharepoint • Preparing Proposals for future opportunities and demo to Clients • Technologies used​: Salesforce Classic, Lightning, Dataloader, JSON, JavaScript, HTML5, JIRA, Web Services TCS , Chennai/Bangalore ​- System Engineer (SFDC Developer) ​[AUGUST, 2015 - NOVEMBER, 2017] Worked as Salesforce Developer. Developed 7 Applications of which 4 were development from scratch • Migrated 3 apps from InfoPath to Salesforce ​ • Created VF Pages, Apex Class, Test Class, Batches, Triggers, Process builder, workflow, Dashboard, Reporting, ​import and export to excel • Worked on configuration and customisation. • Integrated Salesforce with ​SharePoint​. • Worked on change sets and deployment. • Worked on 3 Enhancement apps. • Followed Agile methodology for development. Worked on various stories. • Stories varied from simple configuration to integration, web services to customizing . • Participating in ​project daily calls ​with onsite team​, ​code reviews, build deployments. • Technologies​: Salesforce Classic, Lightning, Dataloader, JavaScript, HTML5, JIRA, SharePoint, WebServices, CSS3 CERTIFICATION • Salesforce Certified Platform Developer ​(PD1). • Salesforce Certified Administrator
Websites, IT & Software
RESTful API
Salesforce App Development
Salesforce Commerce Cloud
Salesforce Marketing Cloud
25 $
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