Hire freelance Comptia

I have over 9 years of IT support experience as well as 5 plus years of project experience. My expertise includes Desktop administration, computer imaging, OS and application upgrades, as well as LAN support. I am currently in the market for a desktop support role with the option to advance to more of a virtual server or cloud support role.

I'm familiar with web development. And also, deployed two websites. one is a WordPress website and another is a Static website.

• Cloud Computing • Routing & Switching • Wireless Networks & WANs • Networking with the Windows Network Operating System • Network Security & Forensic Fundamentals • Business Information Systems • Hardware & Networking • Software & Operating Systems / LINUX/UNIX

Fixing, recording and reporting software and hardware issues Software, drivers, and Operating System installation Data backup and restoration Computers, laptops and smartphones configuration

I would very much like to have this job. I will work to the best of my ability and increase the profits of the organization

To become a successful professional in a progressive, forward thinking company that offers growth and where I can use my strong analytical, detail-oriented and interpersonal skills.

Education • Attended Rochester Institute of Technology for a Master’s degree in Network and Systems Administration online. • Empire State College, Corning NY. Online Bachelor’s Degree in Science, Mathematics, and Technology May of 2016 focused in Network Administration. • Corning Community College, Corning NY. Associates Degree in Computer Information Science on August 10, 2014 concentration in Computer Networking. Presidents list 2013, Deans list 2014. Horseheads High School, Horseheads NY • Diploma from GST BOCES in Computer Networking Technology in 2006. • Diploma in June of 2006, Honor Roll 2005. Courses Include: • Computer Operations and Security • Data Communications and Network • IT Network Operations • Human Computer Interaction • Implementing, Managing and • Operating Systems • Maintaining a Network Infrastructure • Database Systems • Network Infrastructure Administration • Data Structures • Project Management for IT IS. • C/C++ programming • Routing and Switching Protocols • Computer Essentials and Concepts • Object Oriented Problem • Networking Fundamentals • Discrete Mathematics • Object Oriented Systems Analysis and Design • Advanced OOP • Emerging Computer and Network Technologies • Statistics • Principles of Systems Administration Skills • Experience with server 2008/2012/2016 configuring DNS, DHCP, and active directory for maintenance of small networks. • Adept at configuring managed switches for small to medium size networks for the connection and communication of client updates and port security. • Proficient at configuring and maintaining virtual machines that run server 2012 and windows 10 professional for additional storage capabilities and operation of client services for RIT and at Altisource • Experienced with re-imaging laptops, installing cabling for mobile laptop carts, troubleshooting laptop and desktop software and hardware problems, and printer errors as a Network Technology Specialist with GST BOCES • Adept with Promethean and smart boards, configuring and maintaining small networks, Cisco Network training at GST BOCES which included learning computer networking configurations, routing protocols, hardware/software usage/installation and IP address configuration in college, and GST BOCES • Skilled with Microsoft Office Suite, Photoshop, OpenOffice, and HTML Web Page Design, creating/editing web pages using HTML in college and high school • Proficient with installing Windows Operating Systems: XP, 2000 • Professional, Office, 95, 98, 2000, ME, XP, Vista, Windows 7, Windows 8.1, Windows 10, and Ubuntu in College • Aided a team to create Inforwerx Networking Technology which is run like a business that includes a web page and ID badges for employees/students in high school CompTIA Certification: • Network+ 387722688 Cybrary Micro Certifications • Fundamental System Troubleshooting 2017-03-30 • Open Systems Interconnection Model (OSI Model) 2017-03-31 • TCP/IP 2018-05-01 • Communication and Network Security 2018-05-01 • Network Fundamentals 2018-05-03 • Network Devices 2018-05-04 • Manage a Network Infrastructure 2018-05-10 • IDS/IPS 2018-05-16 Languages • C/C++ • Python • Small Basic • Java • Ruby On Rails • SQL Employment Field Service Technician NTT DATA Services 104 Maple Ave, Ithaca NY, 14850 Oct 2020 – Present Roles and Responsibilities: • Advanced hardware diagnostics • Provide in-warranty hardware break/fix activities on all Dell PC and Laptop models, including but not limited to: • Motherboard replacement • RAM upgrades • Hard drive replacement • Monitor replacement • BIOS upgrades • Firmware updates • Document work accurately in Ticket Management system • Track inventory and orders placed online • Maintain parts depot • Maintain 95%+ CSAT scores • Resolve all incidents with prescribed SLA IT Specialist CemeCon Inc. 315 Daniel Zenker Drive, Building 500, Horseheads, NY 14845 Feb 2020 – Aug 2020 Roles and Responsibilities: • Manage and support Windows Active Directory networking environment • Analyze network traffic using a protocol analyzer • Examine switch and router configurations • Perform basic IPv4 addressing and sub-netting • Support FortiVoice VoIP telephony solution • Management of LanSweeper Network Management system for patch management, inventorying and helpdesk support • Design Dell lease agreement for new network infrastructure needs based on global standardization and local network needs • Support and manage Ubiquiti Unifi Wifi/LAN environment • Ensured network security and integrity through utilizing various monitoring and security tools • Support and troubleshoot IPSec LAN-LAN VPN tunnel and PPTP on-demand services • Working with IT consultant to develop an in-house IT department that meets the global standardization requirements establish by parent company • Maintain network management and database administration • Train non-technical staff on new information systems • Supporting in-house and remote employees by analyzing and troubleshooting network systems and software issues • Assess infrastructure on a regular basis to ensure organizational demands are attained • Liaison between organization and parent companies’ IT personnel • Develop and document IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction • Protect organizational data from outside infiltration through encryption, secure data storage and other necessary means • Assisting with the installation of new hardware and software • Offer suggestions for possible upgrades and changes within the IT department IT Support Engineer Wayfair LLCl 326 Daniel Zenker Dr, Horseheads, NY 14845 Oct 2018 – Jan 2020 Roles and responsibilities: • Providing second and third-level support to Wayfair employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7/10, Windows XP, Windows Server 2008, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software ServiceNow • Preparing, repairing and deploying desktop computers, warehouse technologies (such as wired and wireless scan guns, packing stations) and other office equipment • Experience with deploying software\imaging with System Center Configuration Manager added • Maintaining and expanding edge network switch gear • Managing, monitoring and troubleshooting daily batch and backup processes • Helping with the planning and deployment of new and upgraded products • Helping to seek out and implement ways to make a system or process more efficient Network Support Specialist 37 N Harrison St, Johnson City, NY 13790 Oct 2017 – Oct 2018 Roles and responsibilities: • Experience troubleshooting numerous software such as Excelera, Obix, Softlab, Approach, and Office products • Working with ticketing systems of Helpdesk Authority and Cherwell • Experience with imaging Lenovo PC’s of various models with Windows 7 and 10 • Turning on and off services remotely through pstools and other software • Enabling and disabling PC accounts through active directory, installing printers remotely • Troubleshooting remote clients with remote assistance or LanSweeper • Running cat5e and cat6 patch cables from patch panel to switch ports, fluking the switch ports to determine if port if active and running commands to resolve port issues to return connectivity • Maintenance of inventory for the main hospital and all buildings around it through Approach • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, PC that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion. Altisource Desktop Support Specialist 1093 Clark St Bldg 257, Endicott, NY 13760 Aug 2016 – Sept 2017 Roles and responsibilities: • Re-imaging Optiplex 740, 745, 755, and 760 hard drives for redeployment, installing cabling for in use workstations, troubleshooting laptop and desktop software and hardware problems through remote access applications, printing errors, skilled at reconfiguring and installing Cisco IP Communicator Soft Phones, configuring and maintaining small networks, as well as Troubleshooting locations MDF and IDF for continual network connectivity. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion.

My skills range from extensive troubleshooting experience paired with comprehension of Windows 7/8/8.1/10, TCP/IP Networking, and introductions to Linux, Active Directory, and much more. I continue to work on my education outside of the workplace via CompTIA certifications and my most recent return to school at Rice University for Cybersecurity. I've worked in customer service for the last 7 years and my strongest skillset is communication.

Extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks.

2000-present Hewlett Packard Corporation Dallas, TX Lead Technician  Managed team of technicians. This included balancing service loads, providing support expertise for techs handling escalations and distributing equipment to techs.  In charge of national repair depot for major financial institution. Responsible for keeping up with inventory and ensuring end user equipment replacement process went smoothly. This depot was typically to issue new equipment to users who had damaged pcs.  Provide high level of experience in repairing servers, desktops, laptops and laser printers on major financial institution account.  Led projects to relocate computer equipment within buildings.  Dealt with customers on a face to face basis daily requiring excellent communication skills, and remotely in Covid environment.  Worked as field technician for many years prior to accepting lead role.

• Well-versed in communication software for end users to work remotely such as but not limited to Avaya, Skype, Teams, and Zoom • Create, maintain, and update Active Directory (AD) user/computer accounts and update group policy • Proficient in handling sensitive information following district policy and procedures • Responsible for inventory of technology equipment: server rack, teacher/student computers, and copiers and reporting weekly data • Provide end user support using ticketing system, dispatching, and escalating technology work tickets • Ensure hardware and software compatibility by ordering products and assists with the distribution and installation of these products in alignment with the IT Department procedures. • Image, configure, and install systems issued to staff/students, surplus of retired systems, and keeping OS and software up to date and secured • Provide end user support to resolve technical problems to the general public, staff members, parents’ and administrators • Maintained computer desktop and laptop within the district environment by analyzing requirements, resolving problems, and installing hardware and software solutions • Installed, configured, tested, troubleshoot, update monitored and maintained hardware, software, and connectivity to ensure proper operations and security. • Performed analysis, diagnosis, and resolution of complex PC problems for a variety of end users, documenting and implementing corrective solutions • Provided issue resolution support to ensure the stability, integrity and efficient operation of the client network

David Ruiz SUMMARY I am seeking a stable, challenging position as an IT professional where I can advance and grow from within. CERTIFICATIONS A+ Certified, Network+ Certified HARDWARE • IBM and compatible PC assembly; • All hardware configuration and troubleshooting; • HP , Dell, scanners, desktops, laptops, printers • Expansion card installation and configuration; • network installations, printer maintenance, Peripherals, iPhone, LAN/WAN SOFTWARE • NT/2000/XP/Vista/Win7/Win8/Win10/Server, Citrix, Altiris, Hearform, Saleslogix • Quickbooks, Adobe Photoshop CS5, VPN, iSeries • Antivirus, Office, Server 2003, OS X, Backup Exec • OS installations, configurations; drivers • Exchange, Server 2003, Active Directory, AS400 1st RUN COMPUTER SERVICES, INC. – FIELD TECHNICIAN 2012 - 2020 • Provided break/fix and maintenance services for high production scanners. • Provided technical support for network infrastructure. • Provided helpdesk and desktop support. WIDEX HEARING AID CO. – JUNIOR NETWORK ADMINISTRATOR 2009 – 2011 • Total maintenance of Quickbooks Enterprise 10 server. • Built custom desktop PCs based on clients’ needs. • Configured local and network printers. • Added/deleted/configured users on Active Directory • Performed data migration, profile creation, and computer configuration. • Total responsibility of hardware/software inventories. • Provided Tier 1& 2 technical support, and remote desktop support. • Total responsibility for setting up retail offices with computer/network setup. • Total maintenance of IT stockroom • Ordered software/hardware from vendors. • Backed up data on servers. TEKSYSTEMS - PC TECHNICIAN/CONTRACTOR 2007 - 2008 • Provided technical support to clients. • Installed PCs for new Census Bureau office floor. • Assisted with computer migration for United Healthcare\Oxford merger. CITIGROUP – SERIES 7 REGISTERED REPRESENTATIVE 1999 - 2006 • Placed trades throughout the day for client accounts. • Monitored stock performance. • Printed trade confirmations for all trades. • Provided clients with quotes and research on securities. • Handled all issues on stocks, bonds, mutual funds, and options. EDUCATION Fordham University – Rose Hill BS, 1993 Bronx, NY

2+ years experience in VAPT & Threat Intelligence Domain where my primary responsibilities are to perform penetration testing on web applications to find vulnerabilities. As Threat Analyst my role is to monitor 24*7 for latest security flaws and cyber-attacks. I have Basic Knowledge on Burpsuite Pro, Alien Vault, Mitre Att&ck, Cyber Kill Chain, VirusTotal and Recorded Future.

Technical support in hardware and networking 1 year of service desk support

Certified Information/Cyber Security Engineer dedicated, passionate and talented with experience in Cyber Security, System and Network Administration, I.T Communications, Computer Engineering, and Public Relations investigating security incidents, assessing vulnerabilities, installing, configuring and monitoring security tools and controls. Specializing in process documentation, vulnerability and risk assessments that align with set business standards. Proficient in recommending security improvements while aligning operational processes with network design and infrastructure. Ability to solve problems with a variety of IT systems, eager to contribute to developing and testing security posture of enterprise's software, hardware, networks and services.

I worked on many projects. known programming languages, Java, Python, Html, Css, JavaScript

PRINTER SUPPORT (4 years) • • • SYMANTEC • WINDOWS • System Administrator • System Admin • Active Directory

Am a graduate of computer science with expertise in computer enginering, Network administration

• Work with ISSO and Security team to Access Security Controls selected, Create SAP, ROE where Vulnerability scanning and penetration testing procedures are included in the assessment, conduct assessment meeting kickoff and security Control meeting with ISSO and System Owner .Assessment finding result are stored on the (RTM) or Test case and all weakness noted be reported in our SAR report. Knowledge of SAN-20 and ISO 27001 Security controls and Mapping with NIST • Communicate between multiple clients to perform POA&M remediation for CAP remediation. Handled internal communications within Office of Information Security and external communications with several different divisions daily. Maintain excellent working relationships with both internal and external customers using communication skills • Provides services as security controls assessors (SCAs) and perform as an integral part of the Assessments and Authorizations process to include A&A scanning, documentation, reporting and analysis requirements. Analyzed current threats to information security and systems. Analyze security findings and data. Published reports and keeps metrics for client systems • Security Documentation: Perform updates to System Security Plans (SSP) Using NIST 800-18 as a guide to develop SSP, Risk Assessments, and Incident Response Plans, create Change Control procedures • Assures that the Information Systems Security department's policies, procedures, and practices as well as other systems user groups are following FISMA, NIST, and general agency standards • Reviews documentation to include System Security Plan NIST 800-18 as a guide, Authorization to Operate (ATO),Security Assessment report(SAR) using NIST800-30 as a guide, FIPPS 199 System Categorization using NIST 800-60 Vol1/Vol2 based on confidentiality, integrity and availability (CIA), policy and procedures, e-authentication, privacy threshold analysis (PTA), privacy impact analysis (PIA), contingency plan (CP) and interconnection security agreement as per NIST 800-47 , certification and accreditation (C&A) packages and system standard operating procedures Write finding and recommendation on the assessment and outline how the findings should be address and what evidence should be presented as proved of its remediation. Screenshot should be

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PERSONAL PROFILE___________________________________ Results-Driven, highly motivated Executive with multi-dimensional experience in Planning, Analysis, and Development & Implementation of complex Technology Projects from conceptualization to fully operational status. Global strategist, adept at analyzing overall business requirement that delivers an effective technical solutions, product or service that improves productivity, quality and client satisfaction.  Corporate level communicator skilled with the ability to think, present & speak to all levels of leadership, fostering a team player, goal oriented, problem solving environment. SKILLS SUMMARY______________________________________ LAN/WAN Management Troubleshooting & Repairs Test & Evaluation Software Installation Process Improvement Desktop Support Customer Relations Agile +Scrum Threat Management Network Intrusion Analysis Project Management Linux Operating Systems Analytical Planning Active Directory Research & Analysis HTLM, CSS & JavaScript EDUCATION & CREDENTIALS___________________________ New Horizons Computer Learning Center; Orlando, FL | Cyber Security Professional | (Pending*)  ▪ CompTIA Cybersecurity Analyst CySA+* ▪ CompTIA Security+ State University of New York; NY | Bachelor of Technology, Web Development | State University of New York; Delhi, NY |Associates of Applied Science, Computer Information Systems | PROFESSIONAL EXPERIENCE___________________________ Orlando Health; Orlando, FL February 2020 – March 2020 Digital Project Manager (Contract) ▪ Coordinate and manage the creation of digital projects, such as Landing Pages, Microsite, Facility Pages. ▪ Scheduled all related administrative tasks regarding project tracking, monitoring project progress, organizing meeting schedules and maintaining required project documentation. LaunchThat; Orlando, FL October 2018 – November 2019 Project Coordinator ▪ Supported Project Manager and project management activities for five projects ranging from creating processes and documentation, leading morning stand-ups, mid-week check-ins, transitioned PM tools from JIRA to Wrike and joined Task Force groups for other improvements within the company. ▪ Scheduled all related administrative tasks regarding project tracking, monitoring project progress, organizing meeting schedules and maintaining required project documentation. ▪ Point of contact for communication with management, internal teams and partners. Universal Orlando; Orlando, FL March 2018 – September 2018 Technical Content Producer (Contract) ▪ Worked with the Marketing team and Product Owner on the Halloween Horror Night Project. Resulted in a huge success bringing it back to in-house design and development. ▪ Used the Agile methodology to complete each sprint of the project. ▪ Created and controlled content from internal Copy, Creative, and SEO teams through Tridion CMS. ▪ Tridion Content Porting between environments for multiple platforms. ▪ Presentation training and documentation. Marriott Vacation Club; Orlando, FL August 2017 – March 2018 Digital Project Coordinator (Contract) ▪ Worked with internal clients and outside vendors to strategize, document and oversee the execution of small to medium digital projects and campaigns. ▪ Contribute to larger Digital Product Strategy projects by researching, documenting and managing certain aspects of a project. ▪ Provided timely project status updates to the Project Manager ▪ Analyzed and documented older database to new database functionality for new site design. Disney Parks & Resorts Digital; Celebration, FL March 2017 – July 2017 Digital Web Producer (Contract) ▪ Controlled content from internal Copy, Creative, and SEO teams through GoPub CMS. ▪ Consulted as subject matter expert for the DVC brand from a Production perspective Writes/Implements. ▪ Managed page migrations to new site template, DNS updates, and sprint prioritizations. TravelClick, Inc.; Orlando, FL November 2015 – March 2017 Web Content Management & Analytics Specialist ▪ Served as a liaison between client and development staff to implement custom add-ons and modular enhancements to websites built on the company’s proprietary content management systems and e-commerce shopping platforms. ▪ Enriched user experience through tailoring of content across websites, including banner articles, digital media campaigns, learning material and more. ▪ Wrote/Implemented custom JavaScript e-commerce tracking code (including Google Analytics, Google Tag Manager, Sojern, Marin, and 100+ vendors) and troubleshooting across the company’s profile of 4,000 active Web site and online booking engines. ▪ Created training documentation and procedures for onboarding. SIMPLEXGRINNELL; Clifton Park, NY October 2012 – November 2015 IT Advocate ▪ Performed routine backups on employee laptops to ensure integrity of programs and files. ▪ Installed job-specific software on company laptops in addition to replacing and installing hard drives and updating and repairing corrupted drivers. ▪ Developed and maintained a Sharepoint site that provided up-to-date documents, files, and management support for districts. BURST MARKETING, Albany, NY May 2009 – October 2012 Entry-Level Front-End Developer ▪ Created company-wide standards for compliant, semantic web interfaces using HTML and CSS. ▪ Developed and maintained client relationships by providing customers with technical support including email support, installing analytics JavaScript code, and helping with front-end programming issues. ▪ Set up hosting on dedicated Windows and Linux servers platforms. ▪ Ongoing maintenance of existing clients’ portfolios within their respective framework. ▪ Communicated and coordinated project timelines across business segments, staff, and customers. ▪ Created documentation for improving processes and procedures throughout the company. ▪ Created CMS training documentation for clients.