Network Engineer Remote Lance Alexander, Websites, IT & Software
Education
• Attended Rochester Institute of Technology for a Master’s degree in Network and Systems Administration online.
• Empire State College, Corning NY. Online Bachelor’s Degree in Science, Mathematics, and Technology May of 2016 focused in Network Administration.
• Corning Community College, Corning NY. Associates Degree in Computer Information Science on August 10, 2014 concentration in Computer Networking. Presidents list 2013, Deans list 2014.
Horseheads High School, Horseheads NY
• Diploma from GST BOCES in Computer Networking Technology in 2006.
• Diploma in June of 2006, Honor Roll 2005.
Courses Include:
• Computer Operations and Security
• Data Communications and Network
• IT Network Operations
• Human Computer Interaction
• Implementing, Managing and
• Operating Systems
• Maintaining a Network Infrastructure
• Database Systems
• Network Infrastructure Administration
• Data Structures
• Project Management for IT IS.
• C/C++ programming
• Routing and Switching Protocols
• Computer Essentials and Concepts
• Object Oriented Problem
• Networking Fundamentals
• Discrete Mathematics
• Object Oriented Systems Analysis and Design
• Advanced OOP
• Emerging Computer and Network Technologies
• Statistics
• Principles of Systems Administration
Skills
• Experience with server 2008/2012/2016 configuring DNS, DHCP, and active directory for maintenance of small networks.
• Adept at configuring managed switches for small to medium size networks for the connection and communication of client updates and port security.
• Proficient at configuring and maintaining virtual machines that run server 2012 and windows 10 professional for additional storage capabilities and operation of client services for RIT and at Altisource
• Experienced with re-imaging laptops, installing cabling for mobile laptop carts, troubleshooting laptop and desktop software and hardware problems, and printer errors as a Network Technology Specialist with GST BOCES
• Adept with Promethean and smart boards, configuring and maintaining small networks, Cisco Network training at GST BOCES which included learning computer networking configurations, routing protocols, hardware/software usage/installation and IP address configuration in college, and GST BOCES
• Skilled with Microsoft Office Suite, Photoshop, OpenOffice, and HTML Web Page Design, creating/editing web pages using HTML in college and high school
• Proficient with installing Windows Operating Systems: XP, 2000
• Professional, Office, 95, 98, 2000, ME, XP, Vista, Windows 7, Windows 8.1, Windows 10, and Ubuntu in College
• Aided a team to create Inforwerx Networking Technology which is run like a business that includes a web page and ID badges for employees/students in high school
CompTIA Certification:
• Network+ 387722688
Cybrary Micro Certifications
• Fundamental System Troubleshooting 2017-03-30
• Open Systems Interconnection Model (OSI Model) 2017-03-31
• TCP/IP 2018-05-01
• Communication and Network Security 2018-05-01
• Network Fundamentals 2018-05-03
• Network Devices 2018-05-04
• Manage a Network Infrastructure 2018-05-10
• IDS/IPS 2018-05-16
Languages
• C/C++
• Python
• Small Basic
• Java
• Ruby On Rails
• SQL
Employment
Field Service Technician
NTT DATA Services
104 Maple Ave, Ithaca NY, 14850 Oct 2020 – Present
Roles and Responsibilities:
• Advanced hardware diagnostics
• Provide in-warranty hardware break/fix activities on all Dell PC and Laptop models, including but not limited to:
• Motherboard replacement
• RAM upgrades
• Hard drive replacement
• Monitor replacement
• BIOS upgrades
• Firmware updates
• Document work accurately in Ticket Management system
• Track inventory and orders placed online
• Maintain parts depot
• Maintain 95%+ CSAT scores
• Resolve all incidents with prescribed SLA
IT Specialist
CemeCon Inc.
315 Daniel Zenker Drive, Building 500, Horseheads, NY 14845 Feb 2020 – Aug 2020
Roles and Responsibilities:
• Manage and support Windows Active Directory networking environment
• Analyze network traffic using a protocol analyzer
• Examine switch and router configurations
• Perform basic IPv4 addressing and sub-netting
• Support FortiVoice VoIP telephony solution
• Management of LanSweeper Network Management system for patch management, inventorying and helpdesk support
• Design Dell lease agreement for new network infrastructure needs based on global standardization and local network needs
• Support and manage Ubiquiti Unifi Wifi/LAN environment
• Ensured network security and integrity through utilizing various monitoring and security tools
• Support and troubleshoot IPSec LAN-LAN VPN tunnel and PPTP on-demand services
• Working with IT consultant to develop an in-house IT department that meets the global standardization requirements establish by parent company
• Maintain network management and database administration
• Train non-technical staff on new information systems
• Supporting in-house and remote employees by analyzing and troubleshooting network systems and software issues
• Assess infrastructure on a regular basis to ensure organizational demands are attained
• Liaison between organization and parent companies’ IT personnel
• Develop and document IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction
• Protect organizational data from outside infiltration through encryption, secure data storage and other necessary means
• Assisting with the installation of new hardware and software
• Offer suggestions for possible upgrades and changes within the IT department
IT Support Engineer
Wayfair LLCl
326 Daniel Zenker Dr, Horseheads, NY 14845 Oct 2018 – Jan 2020
Roles and responsibilities:
• Providing second and third-level support to Wayfair employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7/10, Windows XP, Windows Server 2008, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software ServiceNow
• Preparing, repairing and deploying desktop computers, warehouse technologies (such as wired and wireless scan guns, packing stations) and other office equipment
• Experience with deploying software\imaging with System Center Configuration Manager added
• Maintaining and expanding edge network switch gear
• Managing, monitoring and troubleshooting daily batch and backup processes
• Helping with the planning and deployment of new and upgraded products
• Helping to seek out and implement ways to make a system or process more efficient
Network Support Specialist
37 N Harrison St, Johnson City, NY 13790 Oct 2017 – Oct 2018
Roles and responsibilities:
• Experience troubleshooting numerous software such as Excelera, Obix, Softlab, Approach, and Office products
• Working with ticketing systems of Helpdesk Authority and Cherwell
• Experience with imaging Lenovo PC’s of various models with Windows 7 and 10
• Turning on and off services remotely through pstools and other software
• Enabling and disabling PC accounts through active directory, installing printers remotely
• Troubleshooting remote clients with remote assistance or LanSweeper
• Running cat5e and cat6 patch cables from patch panel to switch ports, fluking the switch ports to determine if port if active and running commands to resolve port issues to return connectivity
• Maintenance of inventory for the main hospital and all buildings around it through Approach
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, PC that have authorized access to the network.
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members.
• Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion.
Altisource
Desktop Support Specialist
1093 Clark St Bldg 257, Endicott, NY 13760 Aug 2016 – Sept 2017
Roles and responsibilities:
• Re-imaging Optiplex 740, 745, 755, and 760 hard drives for redeployment, installing cabling for in use workstations, troubleshooting laptop and desktop software and hardware problems through remote access applications, printing errors, skilled at reconfiguring and installing Cisco IP Communicator Soft Phones, configuring and maintaining small networks, as well as Troubleshooting locations MDF and IDF for continual network connectivity.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that have authorized access to the network.
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.
• Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion.
Websites, IT & Software
Active Directory
CompTIA
Network Administration
Troubleshooting
Windows Desktop