Hire Computer Support freelancers in United States

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Antonio Giddens
United States, Norcross
Technical Analysis Antonio Giddens, Local Jobs & Service
Systems: Windows 10, Server 2008/2012 Protocols: TCP/IP, FTP, HTTP, DNS, DHCP, NetBIOS, Ethernet Software: Java, Microsoft Office 365, Oracle, MS Visio, SAP, MacAfee, Visual Source Safe, Service-Now (SNOW), MS Project, Citrix, LANDesk, Cognos, Witness, Right Fax, WebEx, Skype, VERITAS Backup Exec, NetBackup, Adobe, Active Directory, Workshare, Endpoint, Remedy, MS SCCM 2012 Client Management Tools, Compass, Sales Force, AVAYA, Cisco VOIP Communicator, Bit-Locker, Digital Guardant Hardware: Desktops, Laptops/Tablets, Modems, PDA’s, Network Cards, Mother Boards, Printers, Scanners, Sniffers, Hubs, Routers, Switches Professional Experience Chase Bank Dec 2019 – Jan 2020 Contract • Migrating Teller systems to Windows 10 • Replace HP desktop with Thin Client system • Replace Scanner and Printer on Tellers desktop • Replace Mico HP printer at site. Mercedes Benz Corp, Sandy Springs, GA Nov 2018 – Nov 2019 Contract • Support clients with daily Software and Hardware issues • Migrating systems to Windows 10 • Record daily progress to Team Lead • Configured images to assign DHCP and IP address for systems • Administer Active Directory and Group Policy accounts • Responsible for deploying PCs to meet the needs of end-users while providing desktop support and related concerns • Analyze, record, and resolve all problems using a call tracking system Independent Consultant, Norcross, GA May 2017 – Nov 2018 IT Support Technician • Installed and supported Office 365 • Ran CAT5 Cable Lines • Repaired and replaced computer hardware • Performed on-site client support and troubleshooting through remote access using LANDesk Client • Installed and configured Anti-Virus & Malware software • Supported and maintained PC hardware in a multi-platform environment including desktops, laptops, monitors, printers, and audiovisual equipment • Coordinated printer installs, telephone changes, and vendor support • Install Windows 10 Home/Professional Editions • Configured SATA drives • Performed problem diagnosis and resolution for a variety of computer problems EX: network connectivity, Printer problems and VPN connectivity issues with Cable modems and DSL modems connected to routers Koch Business Solutions, Atlanta, GA May 2007 – May 2017 Provided support to Koch companies • Ensured business SLA’s and customer’s expectations on requests are met or exceeded. • Provided subject matter expertise to identify and recommend workable solutions to Tier 2 Team. • Administer Active Directory and Group Policy accounts. • Configured new devices using DNS to connect to the Internet or a private network. • Maintained audiovisual equipment in Conference rooms and Executive board rooms. • Performed on-site client support and troubleshooting using call tracking system ServiceNow (SNOW). • Used Microsoft SCCM 2012 Client to push company licensed software on client devices. • Used VMware workstation to connect to Citrix platform. • Configured Cisco and Avaya desk phones for new hires. • Installed and configured PDA devices for company employees. • Configured images to assign DHCP and IP address for old and new computers. • Provided Remote support to Sales Team, Home-based and Plants\Mills Clients. Team Lead • Supported 13 Tier 2 members of the IT team. • Coordinated Printers and Monitors moves with Departmental leaders. • Coordinated migration from Windows 7 to Windows 10 project. • Assisted with candidate selection to ensure staffing levels are maintained and that the right people are in the right roles. • Resolved all tickets escalated to severity 1. • Coordinated with Human Resources Department the recovery and reuse of hardware and software from terminated employees, which saved software licensing agreements and reused updated equipment. • Assist with QA of tickets for team members to help maintain consistent and thorough documentation in ticket logs. • Provide thorough feedback, both strengths and development opportunities, for team in order to assist with growth and development. • Orchestrated the relocation of 150 people from one building to another, which included PC’s, Servers, Printers and Fax machines. Georgia-Pacific Inc., Atlanta, GA Dec 2006 – May 2007 Technical Analyst Provided premium level support to Georgia Pacific divisions • Primary support to GP legal department. • Responded to customer calls within predefined metrics for Deskside assistance. • Performed problem diagnosis and resolution for a variety of computer problems such as network connectivity, printer problems and VPN connectivity issues with cable modems and DSL modems connected to Wi-Fi routers. • Assisted Consumer Product Business Group and IT support personal when deemed necessary. • Documented resolutions of problems and submit to Continuous Process Improvement Team to help increase first level call resolution
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Computer Support
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