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Richard Burke
United States, Boston
Content Writer/Editor Richard Burke, Writing & Content
RICHARD J. BURKE SUMMARY I am a creative, proactive, passionate individual with strong interpersonal skills. I enjoy working in innovative environments, and find great satisfaction in seeking novel solutions when faced with challenges. Crafting relatable narratives is at the core of my strategic communications, marketing, and campaign philosophy. Using my background in journalism, government, market research, and public relations, I work with clients across industries to share compelling stories with their target audiences. SKILLS AND ACHIEVEMENTS * More than 25 years of experience in writing, editing, external relations, and communications. * Proven project management and administrative abilities in deadline-focused environments. * Diverse background in journalism, publishing, market research, sales, and government. * Strategic communications and media strategies; political and non-profit campaign design and implementation; fundraising campaign operations; speechwriting and editing. * Proficiency in Microsoft Office, CRM, SEO, grant and proposal writing, and public speaking. EDUCATION Middlebury College, Middlebury, VT Bachelor of Arts Degree, May 1992 Major: English Literature/Creative Writing Concentration: Personality/Social Psychology Awards and Honors: Phi Beta Kappa, Magna Cum Laude, High Departmental Honors, Charles A. Dana Scholarship. PROFESSIONAL EXPERIENCE August 2001 - Present Freelance Writer/Editor/Proofreader (Representative client list below) * Poloniex (Cryptocurrency Exchange), New England Law, Bedford-St. Martin's Press, Fidelity Investments, Citizens Bank, Bank of America; Private Clientele, Boston, MA; Harvard University Development Office, Cambridge, MA * Proofread, write, and edit manuscripts, mailings, talking points, and online content. * Utilize range of personal information to create vibrant resumes and curriculum vitae. October 2019 - February 2020 Customer Care Advocate (Contract), Executive Office of Elder Affairs, Boston, MA Credentialing Specialist (Contract), Coverys, Boston, MA Onboarding Specialist (Contract), DentaQuest, Charlestown, MA * At Executive Office of Elder Affairs, gathered information and offered resources regarding health care, housing, and insurance inquiries; protocol guidelines for the COVID-19 pandemic; and elder abuse, neglect, and financial exploitation allegations. * At Coverys, verified accuracy of liability insurance coverage, including past and pending claims, for health care professionals nationwide using proprietary and public records. * At DentaQuest, facilitated enrollment of BlueCross/BlueShield of Michigan dental providers; fielded inquiries regarding eligibility, benefits, history, payment, and authorization. November 2017 - May 2019 Independent Insurance Agent Aflac, Boston, MA * Licensed producer of health, accident, and life policies for individuals and groups. * Fostered compassionate relationships with new and existing clients; maintained CRM data. * Kept apprised of industry/policy changes and Boston-area business developments. September 2016 - July 2017 Work-from-Home Dad Charlotte, Inc., Marblehead, MA * Completed periodic assignments while caring for newborn daughter. July 2010 - January 2014 Real Property Specialist City of Lawrence, Lawrence, MA * Sold city-owned real estate via Mass. General Laws, Chapter 30B; stabilized and beautified neighborhoods, generating revenue of more than $1.5 million; revitalized business district. * Initiated and guided proposal review process by Lawrence Planning Board and City Council. March 2005 - June 2010 Legislative Aide - Executive/Administrative Assistant Massachusetts House of Representatives, Boston, MA * Responsible for daily operations of busy State House office serving diverse constituency. * Researched and filed budget amendments and legislation; attended policy meetings; composed correspondence, press releases, white papers, and talking points. * Coordinated efforts with lawmakers and staff members in Lawrence delegation, House leadership, and Massachusetts Black and Latino Legislative Caucus (MBLLC). * Served as liaison between lawmakers, advocates, and constituents; organized special events; addressed public on vital economic, social, immigration, and public-safety issues. March 2002 - March 2005 Park Ranger - Public Affairs Coordinator Department of Conservation and Recreation, Boston, MA * Patrolled Massachusetts State House and grounds; warmly greeted and directed visitors. * Maintained website updates and communications; provided dedicated support at Boston-area public events, including annual Fourth of July celebrations at Hatch Memorial Shell; carried out assignments at DCR sites; trained in counterterrorism, CPR, and first aid. September 2000 - June 2001 Writer, Milan, Italy * Wrote novella and short stories during enterprising, self-funded sabbatical. August 1997 - September 2000 Director of Research Associates - Human Resources/Employee Relations Research International/Cambridge, Cambridge, MA * Managed editorial department (six to eight employees) of custom market research firm. * Oversaw branding and consumer satisfaction projects for Fortune 500 clients. * Created written content and graphics for presentations, reports, and corporate website. November 1994 - June 1996 Teacher of English as a Foreign Language (TOEFL) Nova Intercultural Institute, Tokyo, Japan (Followed by international travel/work until April 1997) March 1993 - October 1994 Contributing Editor, New Hampshire Premier, Portsmouth, NH Reporter/Photographer, Swampscott Reporter, Marblehead, MA
Writing & Content
Speech Writing
Article Writing
Content Writing
Editing & Proofreading
Alicia Neubauer
United States, Minneapolis
Social Media Content Writer Alicia Neubauer, Writing & Content
Social Media Content & Community Manager JT Mega Food Advertising Minneapolis, MN Sep. 2018 – Present ● Manage social communities across channels, monitoring feedback patterns and escalating any issues to necessary contacts ● Project manage and write monthly social content, working with designers, accounts team, and strategists to achieve client goals ● Craft additional content, including blogs, website or email copy ● Create analytics reports, assist with strategy, form recommendations, troubleshoot content and social media specifications, and continue learning social media strategy and industry Social Media Strategist (Freelance) My Burger Minneapolis, MN Jan. – Aug. 2018 ● Create weekly content calendar, including writing copy and creating images, and schedule across channels ● Manage social communities and interact with fans ● Influencer outreach and management, including coordination with giveaways, contests, and events ● Tracking channel analytics and pulling reports on an ad-hoc basis Social Media Specialist (Contract) Cargill Wayzata, MN Feb. 2017 – Aug. 2017 ● Managed the Truvia Natural Sweetener U.S. and Canadian communities – Facebook, Twitter, Pinterest, and Instagram – providing customer service and responses to comments, criticisms, or questions from fans ● Used community feedback to identify influencers and comment trends and patterns ● Implemented agency-provided content calendars ● Made suggestions and gave feedback on organic and paid social strategy based on trends, research, reporting, and analytics Web Content Specialist (Contract) Thomson Reuters Eagan, MN Aug. 2016 – Dec. 2016 ● Researched and wrote compelling blog content and complied with internal and legal industry standards ● Edited or revised content based on internal or external feedback while meeting established deadlines and quality expectations ● Promoted blog content on clients’ Facebook pages via boosted posts targeting audiences in each unique law firm geographic area and practice specialty Social Media Specialist Red Circle Agency Minneapolis, MN Sept. 2015 – May 2016 ● Established and implemented social strategy for each client based on client goals, expectations, and budget while adapting to emerging social trends and tools ● Managed social communities across all channels by answering questions, concerns, and feedback ● Wrote weekly content for Facebook and Twitter in addition to ad copy across all channels ● Created and optimized ads for Facebook, Instagram, and Twitter to meet campaign objectives ● Created monthly, quarterly, yearly, and ad-hoc reports based on KPIs and benchmarks and included recommendations for ongoing organic and paid strategy Social Media Strategist Hubbard Interactive | Twin Cities St. Paul, MN Feb. 2015 – Sept. 2015 ● Established or optimized clients' social, from conception to reporting, determining successes and opportunities for improvement ● Managed communities across all channels while maintaining a consistent brand voice ● Managed brand reputation by responding to negative ratings and forming crisis communication plans ● Planned and executed online promotions including giveaways, sales, coupons, and events ● Designed images for posts and social channel profiles, and managed projects with designers and developers for any further design needs Social Media Marketing Assistant Martha O’Hara Interiors Minneapolis, MN Feb. 2014 – Dec. 2014 ● Managed communities across social channels, acting as the first point of contact for prospective clients, and provided customer service ● Researched industry trends to plan and write interior design-themed blog posts ● Designed images, created templates, and wrote content for social posts ● Assisted with creating benchmarks for website and social media reporting and analytics ● Researched and compiled information on décor items from sales inquiries via social and created a detailed database Freelance Social Media Field Specialist The Social Lights Minneapolis, MN Sep. 2012 – Dec. 2012 ● Represented Fortune 500 company Ford Motor Co. via social channels Twitter, Instagram, and Foursquare ● Assisted with development of and execution of social strategy for content, contests, and community management across all channels ● Used face-to-face and guerrilla marketing tactics to get potential customers involved in the “Find and Make a Difference” tour's social accounts, hashtags, and contests
Writing & Content
Blog Writing
Content Writing
Web Content
Business Writing
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