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Renata Chavez
Mexico, Jalisco del Refugio
Bilingual Executive with 10 years of experience Renata Chavez, Business, Accounting, Human Resources & Legal
I am a team player, outgoing, dedicated, open-minded. I get across to people and adjust to changes with ease. I am seeking new challenges where my skills, creativity, knowledge, and attention to detail will be employed. I am open to new challenges, constructive feedback, and passionate about learning and practicing new skills. My previous studies in Business at college and the unique skills I developed through my work experience of over 10 years in customer service, marketing, and administration in different companies of different shapes and sizes have helped me go for the extra mile and combine my skills and knowledge to bring the extra in each project. In 2019 I capitalized on an opportunity to travel in an effort to gain new experiences, foster personal development, and bring a renewed perspective to my field of study. This period of travel allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals. Key Abilities: - Verbal and written communication -Creative -People Skills -Detail Oriented -Team Spirit -Ability to lead multiple activities -Salesforce -SAP -Microsoft Office pack -World Traveler - Canva Work Experience: Entrepreneur - Company: Mundano Strategies & Tactics: Generate customer satisfaction by creating customer-focused products and building a relationship through social media. Creating community and listening to customer needs. Marketing: Monitoring and managing social media, creating content for social media. Customer Service Executive -Company: Valvoline International Data & Reporting: Create and analyze logistics data & reports to optimize and upgrade customer satisfaction by decreasing response and delivery time. Strategies & Tactics: Generate customer satisfaction developing effective follow-up and follow-through to ensure client's needs got address efficiently and effectively. Operations: Process National and International Purchase Orders in SAP, working with KAM´s to have sales programs sold in and executed to meet deadlines. Training: Training new & existing customer service representatives Develop strong collaborative relationships with Sales, Supply Chain and Operation Teams to create efficiencies and achieve the sales objective of each month. Customer Service Manager -Company: Impresos Catala Data & Reporting: Create and update reports and tracker tools for monthly sales, for supplier set up, and maintaining product list, review timing, and sales accuracy. Strategies & Tactics: Manage to strengthen our relationship with customers and suppliers, monitoring competitive and seasonal sales to evaluate the impact of the business plan, and act accordingly to meet the sales deadlines. Operations: Optimize all customer service operations, diversified the business opening new opportunities in the commercial sector. Actively keeping track of all sales functions and giving accurate and timely follow-up to each account needs. Maintain a working understanding of account dynamics, including strengths and weaknesses, opportunities for growth, ability to reach sales targets. Maintaining solid customer relationships without compromising quality, price, or delivery time and by resolving customer questions and concerns with professionalism and speed. Commercial Conditions Assitant -Company: Coca Cola Femsa Data & Reporting: Giving timely follow-up to all marketing initiatives for each quarter by aligning how we could use them in each account without compromising the budget. Analyze and communicate marketing performance to key account executives and managers. Strategies & Tactics: Develop an action plan to ensure the best fit with the business goal for each account, collaborating with the Marketing, KAM, Supply, and Commercial Team to identify and drive growth opportunities. Operations: Optimize all marketing operations through the modern channel clients, supporting the implementation and use of each strategy, helping to launch new initiatives to drive engagement and support the sales department goals. Processes: Create and distribute marketing processes & initiatives delivering the correct marketing campaign to each client using analytical insights to create actionable strategies that would help increase effectiveness. Commercial Assistant -Company: Four Star Group Provide administrative support for the account executive, acting as the first point of contact for Wal-Mart group buyers and ensuring an excellent customer experience across different channels (phone, email, corporate meetings). Operations: Optimize all customer service operations by tracking the importation of products from the East to Mexico providing input to improve the overall customer experience. Processes: Helping to execute projects and initiatives to scale the business across the country following the process from the development of the product, the final delivery, and the post-sale service. I gain knowledge of the importance of effective communication with clients and how to face and solve issues that may come throughout the process.
Business, Accounting, Human Resources & Legal
Life Coaching
Account Management
Public Relations
Event Planning
Customer Experience
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