Hire Customer Experience freelancers in India

I alredy have 6 months experience as a office coordinator where i handled all the nees regarding human resource of different companies.

Develop goals and objectives that tend to growth and prosperity  Design and implement business plans and strategies to promote the attainment of goals  Ensure that the company has the adequate and suitable resources to complete its activities  Organize and coordinate operations in ways that ensure maximum productivity  Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness  Maintain relationships with partners/vendors.  Gather, analyze and interpret external and internal data and write reports  Take care of all projects regarding Recruitments / Education / Skills India.

Ms Excel ms word ms office. Good at communication laungage known English Hindi Telugu Kannada good at team building creativity' Hard working Certified by GESCOM Hr, Sunrise digital media marketing

Highly professional and organized Client Service Administrator with 5 years of experience in Operations and Client Servicing to ensure maximum benefits for the organization. Engaging Client Relations Administrator adept at developing often complex client proposals. Proficient in various business operations including client billing conflict resolution and the implementation of effective business policies and procedures. Specialize in developing and nurturing productive client relationships.

I have an experience of 2 years in accounts receivable and accounts management in health care industry. My job profile helped me to excel in revenue cycle management, bookkeeping and customer support. Technical skills used are MS Excel, Citrix, Powerpoint.

Handling - Accounts Receivable / Credit Control / Collections /Sales Commercial, Logistics, & Warehouse Current Employer: M/s Structural Solutions Pvt. Ltd., (SSPL) Hyderabad SSPL is an ISO 9001:2008 certified organization rapidly growing organization offering high-end technology intensive testing and simulation solutions and turnkey projects. Designation: "Head - Accounts Receivable / Credit Control " since Oct. 2014 (Handling Credit Control, Sales Commercial, Logistics & Service AMCs) Nature of Duties:  Follow up for Payments Receivable for Sales & Service Billings  Follow up for Payments Transfer from customers to Principals (FE invoices)  Preparation of Monthly outstanding reports & projection list  Arranging all bank guarantees – Advance, SDBG & PBG for all customer orders in co-ordination with Bank  Maintaining AMC Orders region wise, arranging AMC Invoices & despatch to customers  Co-ordination with Service Engineers for completion of AMC visits  Co-ordination with Product / Branch Heads for completion of demos / installations & sorting technical issues for material supplied for clearance of payments  Follow up for expired Bank Guarantees, EMDs from customers  Follow up for C Forms receivable from customers  Arranging Material despatch for sales invoices thru couriers / transport cos. & arranging vehicles for delivery tracking & confirmations to customers  Arranging Online Insurance policy for material despatch & for material Imports from all principals  Co-ordination with Insurance company for claims (material loss)  Co-ordination with Branch offices at Bangalore, Chennai, Delhi & Pune  Visiting customers for submission of documents i.e. Bills, BGs, GST Tax documents, Accounts Reconciliation & payments follow up  Visiting Banks for all general works  Co-ordination for Vendor Registration docs submission to customers

 Manage the accurate implementation and deduction of GST and TDS to avoid loss while claiming.  Checking and posting of payments in accounting system.  TDS and GST(Reverse Charge Mechanism) management as per 26AS and 23AB government forms.  Processing and reconciliation of ledger and invoices.  Outstanding management and follow up to ensure timely payment recovery.  Manage and preparing credit notes and write-offs in case of bad debts.  To reduce the debit inflow from customers.  Responding to relevant customer enquiries.  Manage the timely submission of bills.

My work is find online fraud with suspicious activity and resolve the query

UMATHOMAS WITH 8 YEARS EXP.Admin, accounts, clerical, executive level presentations, reports, business continuity team , vendor management etc

leadership,good communication,multitasker,I have total 8.4 yrs experience in HR Admin and Operation.

Skills: MS Office Time Management Good Communication Skills Experience: I have worked 18 months in Marks Communication as a Backend Executive from May 2015 to Nov 2016 (18 Months)

To work in an environment where I can apply & enhance my skill, knowledge to serve the firm at best of my efforts.

I have complete various courses in DigitalMarketing, SEO, Social media marketing along with my engineering. And I'm actively looking for a job in these fields.

With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 5 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. The following achievements demonstrate my qualification for this position: • Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale. • Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. • Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation. • Establishing solid and trusting relationships through exceptional communication and interpersonal skills. • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.

With the enclosed resume, I would like to express my sincere interest for a vacancy at Senior Management Level. As a highly skilled and successful leader with comprehensive experience coordinating personnel, equipment, resources, business excellence and operations while ensuring stringent compliance to regulations, I possess a wide range of knowledge and skills that will allow me to contribute toward the success of a company. The following achievements demonstrate my qualification for this position: - Optimize operations, launch and implement process changes to deliver metrics and quality as per the process standards across various support channels (chat/voice/email/social media) across geographies. - Set up the customer experience team for Zomato Customer Delight & Zomato Gold (a dine-in subscription program) which involved launching chat, voice and email support for B2C (members) and B2B (merchants) interactions in New Zealand, Philippines, and Lebanon. - Formulized strategies for improving operational metrics such as FRT (First Response Time) and CSAT. Reduced the average daily FRT from xx minutes to under xx minutes (91%↓) and increased the teams CSAT from an average of xx % to xx% (22%↑). - Designed, managed and executed the customer engagement strategy for Zomato Customer Delight & Zomato Gold Support which entailed creating a brand voice, tone, and SLA’s. - Built the training, knowledge management and quality vertical for the operations. - Collaborated with product teams to co-define CX friendly support (user options road mapping) and translating customer insights into front-end UX and UI channel. - Developed a balanced scorecard for 15 TL’s, 6 AM’s and 300 associates which focused on meeting the collective targets of the process and the individual KRA’s of the TL’s and associates. - Managed the hiring for TL’s, AM’s and associates which required the creation of evaluation modules which gauged customer centricity and brand cohesion. - Spearheading resource allocation, regulatory compliance, procurement, data analysis, records management, and overarching operations to achieve deadlines and requirements. - Successfully spearhead campaign on social media platforms including Facebook, Twitter and Instagram. - Manage Social Media planning for execution of marketing strategies and community management. - Monitor online presence of company’s brand and engage with users, strengthening customer relationships. - Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. - Overseeing all facets of special projects from inception through execution, identifying and securing necessary resources, brain storming, and staff to meet project deadline and budgetary requirements. - My proven ability to optimize operations and team success—along with my solid skills in problem solving, critical decision making, and communication—will contribute immensely to the success of a company. - Analyze metrics, reports and data trends to identify customer pain points and bring reforms to improve customer experience. - Responsible for performance management activities within the team including supervision, goal setting, current performance communication, employee engagement, development, review, and constant mentoring channelized through a constructive feedback program Thank you for your consideration; I look forward to speaking with you soon.

I carry an experience for around 7.5 years in total out of which 6.5 years in investment banking operations. Was associated with organisations such as J P Morgan Chase, Nomura & Barclay's with their investment banking division.

• Handling Core HR activities – Talent Acquisition, Joining & On-boarding, Learning & Development, Talent Management, Employee engagement, Payroll & Compliance, Generating HR letters and Grievance Handling. • Responsible for processing the payroll of On-roll employees checking the payroll entries given by the Payroll vendor, preparing salary processing reports, for ensuring the disbursements of salary on time • Handling end to end queries related to employee life cycle – Joining, Transfers, Disciplinary actions, Exit process • Handling Offer and On boarding team (Pre-joining Background Verification, Documentation for Joiners, On boarding) • Compilation & processing of attendance data in attendance system. • Processing monthly attendance musters for workers, trainees & officers. • Maintaining employees personal files and records, communicating HR policies & across the organization at all levels. • Issuing Offer and Appointment letters and other HR letters - Absconding, Transfer, Termination, Warning, Show Cause Notice etc. • Tracking attendance, maintaining leave records, PF records, issue letters, etc. • Preparation of full and final settlement generation of Experience Letters, Relieving Letters. • Preparing various MIS reports required by various stakeholders using MS-Excel functions like V-lookup, Pivot Table, etc. • Grievances handling pertaining to work culture and people engagement activities. Coordination with Compliance vendor for generating timely Challan. Identifying opportunities for HR systems efficiencies by consistently reviewing current data.

Started my career as a Customer Service Manager and then worked extensively for recruitment in various sectors like FMCG, Big 4, ITES/BPO, SAP and healthcare for India, Canada and US market.