Hire Customer Experience freelancers in India

Explore high-skilled Customer Experience freelancers in India on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
Browse top 18 freelancers by category - to view all resumes click:
STEPHEN MICHAEL
BASIC
India, Hyderabad
Accounts Receivable Specialist Stephen Michael, Business, Accounting, Human Resources & Legal
Handling - Accounts Receivable / Credit Control / Collections /Sales Commercial, Logistics, & Warehouse Current Employer: M/s Structural Solutions Pvt. Ltd., (SSPL) Hyderabad SSPL is an ISO 9001:2008 certified organization rapidly growing organization offering high-end technology intensive testing and simulation solutions and turnkey projects. Designation: "Head - Accounts Receivable / Credit Control " since Oct. 2014 (Handling Credit Control, Sales Commercial, Logistics & Service AMCs) Nature of Duties:  Follow up for Payments Receivable for Sales & Service Billings  Follow up for Payments Transfer from customers to Principals (FE invoices)  Preparation of Monthly outstanding reports & projection list  Arranging all bank guarantees – Advance, SDBG & PBG for all customer orders in co-ordination with Bank  Maintaining AMC Orders region wise, arranging AMC Invoices & despatch to customers  Co-ordination with Service Engineers for completion of AMC visits  Co-ordination with Product / Branch Heads for completion of demos / installations & sorting technical issues for material supplied for clearance of payments  Follow up for expired Bank Guarantees, EMDs from customers  Follow up for C Forms receivable from customers  Arranging Material despatch for sales invoices thru couriers / transport cos. & arranging vehicles for delivery tracking & confirmations to customers  Arranging Online Insurance policy for material despatch & for material Imports from all principals  Co-ordination with Insurance company for claims (material loss)  Co-ordination with Branch offices at Bangalore, Chennai, Delhi & Pune  Visiting customers for submission of documents i.e. Bills, BGs, GST Tax documents, Accounts Reconciliation & payments follow up  Visiting Banks for all general works  Co-ordination for Vendor Registration docs submission to customers
Business, Accounting, Human Resources & Legal
Account Receivables Management
Accounting
Administrative Support
Bookkeeping
Customer Experience
40 $
Asha Chauhan
BASIC
India, Delhi
Senior Customer Service Executive Asha Chauhan, Business, Accounting, Human Resources & Legal
With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 5 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. The following achievements demonstrate my qualification for this position: • Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale. • Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. • Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation. • Establishing solid and trusting relationships through exceptional communication and interpersonal skills. • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.
Business, Accounting, Human Resources & Legal
Customer Experience
Customer Retention
Training
7 $
Manny Chawla
BASIC
India, Delhi
Operations Manager Manny Chawla, Business, Accounting, Human Resources & Legal
With the enclosed resume, I would like to express my sincere interest for a vacancy at Senior Management Level. As a highly skilled and successful leader with comprehensive experience coordinating personnel, equipment, resources, business excellence and operations while ensuring stringent compliance to regulations, I possess a wide range of knowledge and skills that will allow me to contribute toward the success of a company. The following achievements demonstrate my qualification for this position: - Optimize operations, launch and implement process changes to deliver metrics and quality as per the process standards across various support channels (chat/voice/email/social media) across geographies. - Set up the customer experience team for Zomato Customer Delight & Zomato Gold (a dine-in subscription program) which involved launching chat, voice and email support for B2C (members) and B2B (merchants) interactions in New Zealand, Philippines, and Lebanon. - Formulized strategies for improving operational metrics such as FRT (First Response Time) and CSAT. Reduced the average daily FRT from xx minutes to under xx minutes (91%↓) and increased the teams CSAT from an average of xx % to xx% (22%↑). - Designed, managed and executed the customer engagement strategy for Zomato Customer Delight & Zomato Gold Support which entailed creating a brand voice, tone, and SLA’s. - Built the training, knowledge management and quality vertical for the operations. - Collaborated with product teams to co-define CX friendly support (user options road mapping) and translating customer insights into front-end UX and UI channel. - Developed a balanced scorecard for 15 TL’s, 6 AM’s and 300 associates which focused on meeting the collective targets of the process and the individual KRA’s of the TL’s and associates. - Managed the hiring for TL’s, AM’s and associates which required the creation of evaluation modules which gauged customer centricity and brand cohesion. - Spearheading resource allocation, regulatory compliance, procurement, data analysis, records management, and overarching operations to achieve deadlines and requirements. - Successfully spearhead campaign on social media platforms including Facebook, Twitter and Instagram. - Manage Social Media planning for execution of marketing strategies and community management. - Monitor online presence of company’s brand and engage with users, strengthening customer relationships. - Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. - Overseeing all facets of special projects from inception through execution, identifying and securing necessary resources, brain storming, and staff to meet project deadline and budgetary requirements. - My proven ability to optimize operations and team success—along with my solid skills in problem solving, critical decision making, and communication—will contribute immensely to the success of a company. - Analyze metrics, reports and data trends to identify customer pain points and bring reforms to improve customer experience. - Responsible for performance management activities within the team including supervision, goal setting, current performance communication, employee engagement, development, review, and constant mentoring channelized through a constructive feedback program Thank you for your consideration; I look forward to speaking with you soon.
Business, Accounting, Human Resources & Legal
Customer Retention
Training Development
Business Strategy
Customer Experience
Startups
7 $
Akshay Salunkhe
BASIC
Human resource and Admin executive Akshay Salunkhe, Business, Accounting, Human Resources & Legal
• Handling Core HR activities – Talent Acquisition, Joining & On-boarding, Learning & Development, Talent Management, Employee engagement, Payroll & Compliance, Generating HR letters and Grievance Handling. • Responsible for processing the payroll of On-roll employees checking the payroll entries given by the Payroll vendor, preparing salary processing reports, for ensuring the disbursements of salary on time • Handling end to end queries related to employee life cycle – Joining, Transfers, Disciplinary actions, Exit process • Handling Offer and On boarding team (Pre-joining Background Verification, Documentation for Joiners, On boarding) • Compilation & processing of attendance data in attendance system. • Processing monthly attendance musters for workers, trainees & officers. • Maintaining employees personal files and records, communicating HR policies & across the organization at all levels. • Issuing Offer and Appointment letters and other HR letters - Absconding, Transfer, Termination, Warning, Show Cause Notice etc. • Tracking attendance, maintaining leave records, PF records, issue letters, etc. • Preparation of full and final settlement generation of Experience Letters, Relieving Letters. • Preparing various MIS reports required by various stakeholders using MS-Excel functions like V-lookup, Pivot Table, etc. • Grievances handling pertaining to work culture and people engagement activities. Coordination with Compliance vendor for generating timely Challan. Identifying opportunities for HR systems efficiencies by consistently reviewing current data.
Business, Accounting, Human Resources & Legal
Administrative Support
Compliance and Safety Training
Customer Experience
HR Administration
Recruitment
1 $
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