Hire Customer Experience freelancers in United States

Explore high-skilled Customer Experience freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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Emmy Hill
BASIC
United States, Blue Mounds
Human Resources and management Professional Emmy Hill, Business, Accounting, Human Resources & Legal
Personal Statement: I am an experienced management and customer service professional that is currently a Human Resources student. My area of specialization in my studies is effective recruitment and staffing. I am a proactive, methodical recruiter and interviewer, with an acumen for the tech field. I am passionate about continuous learning and personal development, and have a strong desire to grow my skills as an HR professional and recruiter. Professional Experience and Accomplishments Be Inspired Salon Inc. -Responsible for hiring and recruiting new talent, both hair stylists and front desk team. -Handled all escalated email and phone interactions with guests. -Delegated all daily cleaning and administrative tasks to appropriate staff. -Responsible for calibrating daily, weekly and quarterly sales goals from annual sales budget and communicating to the team -Led weekly trainings, with a once monthly soft skills course -Assisted with payroll and inventory -Began recycling program for the salon that turned into a high sales volume loyalty program initiative Ulta Beauty -Responsible for hiring and recruiting staff for all positions in store -Responsible for processing all new employee paperwork in Cadient -As Guest Experience Manager, responsible for ensuring all associates helped guests and all POS interactions went smoothly -Delegated weekly operational tasks to merchandising staff -Responsible for communicating team and individual sales goals to associates -Emphasis on 4th quarter high volume retail sales and seasonal hiring -Top retail sales to budget results for the district 2019 Metro Ford of Madison -Responsible for developing phone and email scripts for sales staff to use to communicate with customers -Traveled frequently between Madison, WI and headquarters in Duluth, MN to attend meetings with other business development managers -Worked with marketing team to approve radio and internet ads- translated into Spanish for Spanish radio -Worked all community events and was responsible for company presence at sponsor booths Academic History Madison College Studying Human Resources Management- anticipated graduation May 2021 Focus on effective recruiting, interviewing, selecting and orienting employees. Montana State University B.S. Earth Sciences 2014 Bachelor’s of Science in Earth Sciences- focus on sedimentary geology and Geographic Information Systems (GIS) software. Coursework in biology, chemistry, physics, calculus and statistics. Certificate in Leadership- mentored groups of first year undergraduates through University Seminar class and Writing 101. Leadership coursework focused on globalization and effect on the workforce, effective resume writing and interviewing skills. Key Skills/ Qualifications Proactive recruiter, proficient in writing job descriptions and job analyses Skilled, seasoned interviewer Proficient in selecting employees and extending offers Familiar with both Cadient and Kronos hiring management applications Familiar with national employment laws 3 years management experience 5 years customer service/ sales experience
Business, Accounting, Human Resources & Legal
Compensation and Benefits
Human Resources
Employee Training
Customer Experience
Interviewing
1 $
Megan Goldston
BASIC
Virtual Office Manager Megan Goldston, Business, Accounting, Human Resources & Legal
Megiddëh “Megan” Goldston Education: -Associates in International Business (PPCC) -Minor in Executive Assisting Professional History -started work at age 15 waitressing at Tajine Alami (Gourmet Moroccan restaurant) for five years. During the summers I also worked at the mall selling sunglasses. -transitioned to full time mall kiosk management selling a variety of different merchandise (toys, educational material, holiday items, and most specifically luxury hair and skin care items. I had a partnership at the Fort Collins mall where our 5 kiosks ran successfully until the mall abruptly closed for reconstruction. I then began selling similar product at the Cherry Creek Mall. The largest single sale I made was here (22,000 in skin care) Shortly after I was promoted to general manager of several locations and atraveled to do training and business development for similar companies. -In 2018 I again opened my own location but in Colorado Springs on the military bases selling physical therapy devises. I simotaniously gained sponcership from the US Army’s World Class Athleates Program (WCAP) and worked directly with their athletic team to assist them and their athletes in most efficiently using my product. -Following the birth of my daughter I transitioned to working from home, and operated the business remotely. -2019 I began remotely managing for Garage Doors of Nebraska. Duties included answering all calls, dispatching technitions, maintaining business efficiently , making orders, promoting social medial presence, communicating with the team, and presenting reports for the upper management. We opened Garage Doors of Colorado and my responsibilities expanded to preforming estimates, hiring technitions and sub contractors, generating leads, filing information with insurance companies, research and development, and payroll all in addition to continuing to manage the Nebraska Location. Qualifications: My customer service skills are on a level of excellence suitable for a world class company. My previous work experiences were for very successful companies with very high expectations that I grew to meet and exceed. Customers and clients who work with me are relaxed and comfortable with their experience and this has a cascading effect on the tone that is set and their ongoing expectations. My ability to multi task as well as work multiple positions within a company is a unique aspect. I take my work very seriously but also with an air of humble grace providing whomever I work for with a balanced and dependable complete duality. I’m seeking a remote office manager location for a company that understands the value in investing in and maintaining a solid structure that branches off into spread out growth. I can start as early October 2020.
Business, Accounting, Human Resources & Legal
Administrative Support
Management
Brain Storming
Customer Experience
20 $
Sherly Sadowski
BASIC
United States, Winter Park
Certified Bookkeeper with experience in Recruiting, Specialized in Customer Service and Social Media Management Sherly Sadowski, Business, Accounting, Human Resources & Legal
"Empowering People to Change Their Lives" Personable and dedicated Human Resource Rep with extensive experience in the Financial and Online Retail industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Customer Service Representative/Dispatcher/Recruiter Onsite Safety - Oviedo, FL Recruiter August 2020 - Sourced, qualified, and conducted screening interviews with job candidates. - Reviewed referral candidates and contacted qualified individuals to request applications. - Communicated duties, compensation, benefits, and working conditions to all potential candidates, enabling a better understanding of job expectations. - Increased recruiting network by leveraging industry contacts and internet mining resources, including Zip Recruiter, Indeed, and LinkedIn. Customer Service Rep/ Dispatcher March 2020 - August 2020 - Perform dispatch, scheduling, and customer service functions to support technicians in the field - Dispatch service technicians to on-site jobs - Schedule recurring and new jobs on dispatching - Respond to customer issues/problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service - Ability to interface with employees both in-office and technicians in the field Temp - Data Entry October 2019 - March 2020 - Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data. - Compiled statistical information for special reports. - Identified errors in data entry and related issues by mentioning to supervisors for resolution. - Identified and corrected data entry errors to prevent duplication across systems. Virtual Assistant/Senior Customer Relations Manager Amazon.Com February 2018 to August 2019 - Responding to customer's queries through Amazon Seller Central US. - Processing return request of customers. - Managing e-commerce store - Managing customer service team and training new employees - Customer Service Manager Personal Visual Ltd November 2016 to February 2018 - Responding to customer's query through email - Managing 30+ Facebook Pages (dealing with messages and comments) - Handling Paypal and stripe disputes - Managing team and handling escalations - Training new employees - Uploading and listing ebooks on Amazon - Creating and Scheduling Promotion for Books - Contacting Social Media Influencers for collaboration (Instagram and Facebook) Acquire Asia Pacific Eastwood City, Philippines Customer Acquisition Specialist March 2014 to September 2016 Lombard Finance and Flexi group - Financial Consultant for Loans and Leasing - Customer Service Representative - Checked mortgage rates and approvals - Performed follow-up and collections duties Senior Operation Associate/Customer Service Representative WNS Global Solutions January 2012 to February 2014 American Express Online Travel - Arranging travel reservations for air, hotel, and car - Assisting customers in applying their AMEX membership reward points for their travel reservations. - Providing phone and email support to customers for any concerns or queries they may have.
Business, Accounting, Human Resources & Legal
Bookkeeping
Compliance
Customer Experience
Human Resources
Recruitment
25 $
Theresa Rodriguez
BASIC
United States, Duluth
Recruiter/Administrative Theresa Rodriguez, Business, Accounting, Human Resources & Legal
Theresa A. Rodriguez Career Objective: Seeking a Professional Career-Oriented position within a stable organization, where I can utilize my Recruiting, Sales, Customer Service and Administrative Skills as well my problem-solving capability which can effectively contribute to growth of any employer while facing new opportunities. Work History: Employbridge/ResourceMFG, Norcross, GA 03/2014- 03/2020 Sr. Skill Recruiter Staff Performance Manager • Managed 96 Employees as on-site manager. • Managed Payroll and clock discrepancies. • Processed I-9’s, criminal backgrounds and drug screens. • Counseled and mentored employees. • Attended Job Fairs. • Distributed Hot Lists in the community for Skill Leads. • Visit customer sites for tours. • Recruited skilled candidates through Indeed, ZipRecruiter and Career Builders. • Matched Skillful candidates with prospects clients. • Placed Direct Hires. • Awarded #1 on Skilled placement in the Southern Area. • Won President Club 3 years in a row. • Awarded #1 on skilled placement. • 2.1 Million Revenue in 2019 with skill placements alone. Express Employment Professionals, Lawrenceville, Ga 08/2008-02/2014 Recruiter/Staffing Professional Coordinator • Identified quality candidates and matched them with prospective companies. • E-Verified new applicants verified criminal background and administered drug screens. • Increased client sales and associates placed to work on weekly basis. • Skill marketed qualified candidates to prospective clients. • Entered Payroll and resolved any discrepancies. • Interviewed and matched associates with current clients. • Conducted Daily sales calls to seek new business. • Managed daily administrative duties. • Cold called new clients and account maintenance. • Client retention and employee appreciation activates. • Recruiting through outside resources, referrals and online applicants. • Served as a bilingual interpreter and transcribed flyers from English to Spanish. • On-Call 24 hours a day to assist clients to resolves any issues. • Provided 24 hours on- call service to associates on current work assignments. Global Staffing, Lawrenceville, GA 2007-2008 Front Desk Coordinator/Staffing Consultant (Location Closed) • Answered incoming calls. • Screened and scheduled new applicants. • Interviewed and matched qualified candidates to prospect clients. • Cold called new clients and provided excellent customer service to existing clients. • E-Verified each new applicants and returning applicants. • Account managed existing clients. • Reviewed applicants and performed criminal backgrounds and drug screens. InVision HR, Norcross, GA 2005-2007 Office Manager/Recruiter • Assisted in everyday process of recruiting new employees for clients. • Answered telephones and provided quality customer service. • Pre-screened candidates skills. • Became familiar with OSHA regulations and all Federal States regulations. • Responsible for recruiting and screening employees to fill new fire needs for clients. • Cold-Calling., setting appointments and visiting new prospects for potential new business. • Entered payroll and delivered pay checks to existing clients. • Attended Job Fairs and served on recruiting committees. • Skilled Market new associates to new prospect companies. • Performed accident investigations and reporting for workmen’s compensation. • Responsible for nightly on-site check-ins and on – call 24/7. Workforce Development Act/Job Link/ City of Winston- Salem, NC 2000-2005 Administrative Assistant/Recruiter • Served as the Administrative Assistant to the Director of WIA. • Answered incoming call and routed them to the proper person. • Attended weekly staffing meetings, took notes and transcribed the notes. • Created, transcribed and distributed weekly agenda’s. • Interviewed new applicants seeking eligibility through the WIA program. • Matched new applicants with Prospect clients. • Served as a liaison for new applicant seeking Federal Funded programs to guide them with different outsources. Impact Personnel, Cherry Hill, NJ 1998-2000 Sales/Recruiter/Staffing Consultant • Cold-Calling door to door seeking new business. • Attended daily Sales meeting. • Conducted 100 calls per week seeking new candidates. • Attended Job Fairs and Outsourcing groups. • Attended Chamber of Commerce after hour events to seek new business. • Provided excellent Customer service skills and account maintenance. Computer Skills: E-Verify, Word, Excel, PowerPoint, Q4 and CRM. Education: 2006-2008 Georgia Perimeter, Dunwoody, GA Undergraduate Business Relations 2003-2004 Forsyth Technical College,Winston-Salem, NC
Business, Accounting, Human Resources & Legal
Administrative Support
Customer Experience
HR Administration
Manufacturing Strategy
Payroll
18 $
George Alapatt
BASIC
Undergraduate Student at Stevens Institute of Technology George Alapatt, Business, Accounting, Human Resources & Legal
EDUCATION Stevens Institute of Technology Hoboken, NJ Aug 2019 – May 2023 • Bachelor of Science in Quantitative Finance; Concentration: Computer Science • Graduate Coursework: Investment Banking. Financial Statement Analysis • Undergraduate Coursework: Linear Algebra, Differential Equations, Financial Accounting, Corporate Finance, Data Management with R, Probability, Statistics with R, Multivariable and Optimization WORK EXPERIENCE Cross River Network Advertising Research Associate (Part-Time) July 2020 – Present • Created a database of over 500 companies in the northern NJ area, containing contact info and social media statistics • Reached out to companies promoting advertising campaigns on the NY Waterway ferries, private busses, and ferry terminals AST Fund Solutions Customer Service Representative Jun 2020 – Aug 2020 • Ran a proxy campaign for Legg Mason and contacted over 10000 shareholders for their vote on various proposals • Provided information to clients regarding the company’s proxy solicitation services and assisted incoming agents • Updated proxy database with shareholders’ information and responded to shareholder inquiries regarding particular investments Summer Fellowship Program, Hoboken Research Assistant May 2020 – July 2020 • Assessed the role of social security in moderating the business cycle as automatic stabilizers in the United States • Extracted census data from IPUMS and created a regression model to quantify the impact of social security on the economy • Correlated the percentage of social security recipients and decrease in employment by state and county due to COVID-19 in R World Financial Group, New York Financial Advising Intern (Winter) Nov 2019 – Feb 2020 • Provided financial needs analysis for over thirty clients and supplied them with various financial services to fit their objectives after passing my NJ Life Producer exam and obtaining my license • Researched investment options, tax laws, and insurance models and implemented effective customer persuasion techniques Citibank Virtual Banking Intern Jan 2020 – Feb 2020 • Prepared an overview of the mobile app market and researched companies’ business models • Evaluated app development companies based on trading peers and transaction comps for related companies • Performed DCF analyses using companies' financial statements in Excel to estimate acquisition price • Provided market analysis and constructed a portfolio tracking the ASX200 index based on sector allocation EXTRACURRICULARS Atilla Entrepreneurs Club Vice President of Programming Mar 2020 – Present • Built and designed a website to increase the online presence of the club by over 50% • Organized Propelify Innovation Festival 2019 to support entrepreneurs and collaborate with startups in the NYC area • Reach out to executives at local startups to bring in as guest speakers for club meetings Entertainment Committee Festivities Chair Dec 2019 – Present • Managed a $250,000 budget for various events for the entire student body and saved over $1000 in wasted tickets or cancellations by better optimizing the budget in accordance with students' needs • Gathered raw data about various events through feedback surveys and developed metrics to gauge the popularity of events • Created an Excel master database, using pivot tables, with event information from previous semesters and built data visualization models to present to upper management ACADEMIC PROJECTS Comparing Investment Strategies Using Historical Returns Nov 2019 – Mar 2020 • Created virtual portfolios modelling popular investment strategies (indexing, value investing, etc.) and created an SQLite database containing stock data exported from Yahoo Finance in Python • Visualized each portfolio’s return over the course of 2018 using Python Matplotlib and programmed functions that calculated risk metrics like VaR, CVaR, and volatility SKILLS • Software: Python (NumPy. Pandas, Matplotlib), R (Dplyr, Ggplot2, RMarkdown), MS Excel, MS Outlook, SQLite, Java • Finance: DCF valuation, Market Research, Data Visualization, Marketing Strategy, Portfolio Modelling • Certificates: Bloomberg Market Concepts (BMC), NJ Life Producer George Alapatt
Business, Accounting, Human Resources & Legal
Business Strategy
Business Analytics
Customer Experience
Financial Modeling
Financial Planning
20 $
Makeda Carvajal
BASIC
Administrative Assistant Makeda Carvajal, Business, Accounting, Human Resources & Legal
I will bring real passion and energy to this role. I have a strong desire to help others and develop as a professional. The myriad of positive feedback from employers and customers are a testament to what I can bring to your organization. I demonstrate world class customer service and customized experiences. I build relationships that keep customers and drive business forward towards their goals. I’m a dedicated team player which was demonstrated at Canteen when I came in as an intern and was able to help them meet their deadline that was already being extended. I was able to come in and organize all the truck drivers and their vending machines so that the next pricing increase was met. I created educational videos and cards for drivers to change the prices since they already run the route and go to every machine. I created my own deadline that was earlier than the actual deadline. I gave goals along the way and weekly check-ins of progress. I even went out myself to the vending machines to increase prices to assist the process. With the support of all the managers we were able to meet the deadline early. I was able to learn more and even helped facilitate a better relationship between managers and drivers by opening the lines of communication by starting an incentive program, whose concept was taken to other branches. In my most recent position I was cross trained in less than a year. The serious nature of the REMS products the FDA required specific training that was ongoing throughout my time with Celgene and I was able to pass each test and make sure the company was FDA compliant. My qualifications include good communication, problem-solving, and computer skills. Not just great at customer service but also for my management and leadership skills.
Business, Accounting, Human Resources & Legal
Customer Experience
Customer Retention
Employee Training
Event Planning
PeopleSoft
38 $
Kristina Payne
BASIC
Administrative Assistant Kristina Payne, Business, Accounting, Human Resources & Legal
William Vitacco Associates- Project Coordinator/Administrative Assistant: MARCH 2019 to APRIL 2020 o Coordinated the closing of Alt II filings with the New York City Department of Buildings, including conducting Post- approval amendments and obtaining Equipment use permits. Coordinated with clients, inspectors, and ownership to close out construction projects in New York City. o Provided administrative support to the department head and team of 20 people. Assisted with office duties such as filing and organizing office, scanning and storing important files into a computer database, data entry. Helped manage daily workload and email correspondence for the team. Timesharing Today- Social Media Coordinator: JUNE 2017 - MARCH 2019 o Lead social media as the subject matter expert. Create, collaborate, and communicate on social channel strategies, including goal setting, current platform trends, and future platform exploration. Provide leadership to a team of social media marketers, building and executing on many campaigns at one time. Equip and empower the team with knowledge, context, and support to set them up for success. Content Contributor for Timesharing Today Magazine and Blog. o Provided administrative assistance to a team of three people, and the CEO. Data entry, customer service, and upkeep of confidential client databases. Timeshare Board Members Association- Event Assistant: MAY 2018 - NOVEMBER 2018 o Assist with conference functions to ensure it runs smoothly. Assist guests with their needs during the conference. Assist with vendor needs and placements during the conference. Coordinated travel and accommodations for the conference. Education Sacred Heart University: AUGUST 2014 - MAY 2018 o Bachelor of Science in Psychology & Philosophy: Gold medal of Excellence in Philosophy. o Sacred Heart University Research Assistant, Sacred Heart University Ethics Bowl Team, Sacred Heart Political Union, and Sacred Heart Activist Association.
Business, Accounting, Human Resources & Legal
Administrative Support
Brain Storming
Customer Experience
Project Management
30 $
Daniela Radov
BASIC
United States, New York
Operations Coordinator Daniela Radov, Business, Accounting, Human Resources & Legal
Operations Intern 2020  Worked under the direction of the supervisor in the daily processing of payroll for 20+ employees, including review of timesheets.  Directly collaborated with supervisors and team members to understand the supply needs and bring levels within desired tolerances.  Thoroughly documented audit tests and findings to complete and report monthly audit papers to corporate.  Monitored shrinkage and generate insights by conducting weekly inventory counts and supply audits.  Kept supplies complete and well-organized for maintenance activities and personnel use. Career Highlight: - Contributed in achieving -0.01% shrink – which was recognized as the company’s best results to date – through inventory preparation, physical inventory count, and discrepancy reconciliation. Stock Supervisor 2018 – 2020  Streamlined division of responsibility (DOR) of operations within the store.  Prepared related reports on all identified audit risks and prepared budgets in collaboration with the management and Audit Team.  Entered, pre-counted and scanned new inventory, updated numbers, and investigated variances.  Gathered information, resolved audit-related problems, and presented recommendations for business and process improvements through close interface with different levels of management.  Complied with company policies and safety procedures for onboarding in training new staff on multiple job duties.  Recognized monthly budget expenses for accuracy and signs of fraud. Career Highlights: - Produced critical end-of-month metrics by reconciling approved and unapproved invoicing. - Successfully implemented short- and long-range strategies to grow profitability and accomplish objectives to keep daily operations well-managed. - Gained strong understanding of customer needs and desires with the recommend appropriate solutions by working closely with customers, Sales Team, and management. Sales Support 2017 – 2018  Investigated and addressed customers' issues using multiple sales systems.  Provided direct assistance to customers with sales needs, such as inventory and shipping inquiries.  Completed accurate orders and resolved item issues by working closely with the Sales Team members to stay updated on inventory levels.  Maintained detailed records for inventory management by keeping accounts updated, while calculating correct totals. Career Highlights: - Enabled the effective tracking of sales activities by leveraging in-depth knowledge of CRM. - Ensured the rapid and effective replacement for damaged or missing products. MICHAEL KORS, New York, NY Cashier Supervisor 2016 – 2017  Kept the Cashier Team accountable for consistently delivering expert support through keen supervision.  Made sure that customers receive satisfactory service and quality goods in a timely manner by closely monitoring daily sales activities.  Facilitated training to multiple team members on checkout procedures and strategies. Career Highlights: - Ensured provision of remarkable customer service through direct supervision of multiple sales assistants by engaging in sales and reconciling cash receipts. - Achieved customer satisfaction by resolving customer issues for front-of-house and back-of-house departments throughout the store.
Business, Accounting, Human Resources & Legal
Administrative Support
Audit
Bookkeeping
Customer Experience
Inventory Management
30 $
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