Hire Customer Retention freelancers in India

Explore high-skilled Customer Retention freelancers in India on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
Browse top 24 freelancers by category - to view all resumes click:
Manogya Trivedy
BASIC
India, Delhi
City Head Manogya Trivedy, Sales & Marketing
I am a goal-oriented experienced marketing professional having a work experience of 4 years in the field of marketing, business development, & lead generation. My work primarily revolves around conceptualizing & executing various ATL & BTL marketing campaigns such as, digital marketing campaigns, lead generation campaigns, mutual marketing campaigns, planning marketing budgets, & monitoring efficiency & effectiveness of the ongoing campaigns & reallocating resources accordingly. I have worked with multiple organizations ranging from MNCs, global NGOs to start-ups, such as UIS, & WWF-India, along with various internships in companies like Amazon-India, UNICEF-India, and WeChat-India. Due to my diverse professional background & working with the start-ups & MNCs alike enabled me to take on more responsibility across departments, which allowed me to have unlimited exposure and an opportunity to expand my knowledge base & expertise in various areas. Apart from my diverse professional background, I also have a strong educational foundation. I have a "Bachelor's Degree in Business Administration (B.B.A)" from Ness Wadia College of Commerce, Pune, India, & a "Professional Diploma in Digital Marketing" from Shaw Academy, along with various certifications such as "Polished Professional Certification Program" from Arrista School of Finesse. Collectively they provide me with an edge to succeed. I am currently seeking a career opportunity that will align with his skills & experiences in the marketing & business development industry. My contact details are present in his profile & resume. Please feel free to reach out!
Sales & Marketing
Brand Marketing
Lead Generation
Customer Retention Marketing
Market Research
Interactive Advertising
50 $
Ayush Kumar
BASIC
Research Analyst Ayush Kumar, Sales & Marketing
Key Result Areas: • An analytical professional with nearly 2 years’ experience and business acumen of Market Research & Analytics handling various Brand Health tracker, New product development and Ad Effectiveness studies • Managing multiple studies, and ensuring that projects are delivered timely • Creating Survey Designs, and Program Links for the questionnaire • Developing communication channels between the internal department and external agencies • Tracking and monitoring data files which are prepared after incorporating inputs from various teams, and further discussing the same with the clients • Interpreting data for determining the performance, projecting probability of companies & ensuring the information is presented clearly, timely & consistently • Contributing to research activities inclusive of primary data to offer actionable insights • Analyzing & interpreting a large amount of data and articulating business insight from the analysis • Producing, and creating market research reports on specific products and markets Highlights: • Spearheaded complex research projects, and managed field activities as per schedule, quality, and budget • Adjudged with the following Awards: o Nielsen Simply Excellent Award in Silver Category for being an Emerging Star of Consumer Insights Team in quarter 2, 2019 o Nielsen Simply Excellent Award for Bronze Category in June’19, December’19 and August’20
Sales & Marketing
Advertising
Brand Management
Customer Retention Marketing
Market Research
Marketing Strategy
5 $
Asha Chauhan
BASIC
India, Delhi
Senior Customer Service Executive Asha Chauhan, Business, Accounting, Human Resources & Legal
With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 5 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. The following achievements demonstrate my qualification for this position: • Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale. • Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. • Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation. • Establishing solid and trusting relationships through exceptional communication and interpersonal skills. • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.
Business, Accounting, Human Resources & Legal
Customer Experience
Customer Retention
Training
7 $
Manny Chawla
BASIC
India, Delhi
Operations Manager Manny Chawla, Business, Accounting, Human Resources & Legal
With the enclosed resume, I would like to express my sincere interest for a vacancy at Senior Management Level. As a highly skilled and successful leader with comprehensive experience coordinating personnel, equipment, resources, business excellence and operations while ensuring stringent compliance to regulations, I possess a wide range of knowledge and skills that will allow me to contribute toward the success of a company. The following achievements demonstrate my qualification for this position: - Optimize operations, launch and implement process changes to deliver metrics and quality as per the process standards across various support channels (chat/voice/email/social media) across geographies. - Set up the customer experience team for Zomato Customer Delight & Zomato Gold (a dine-in subscription program) which involved launching chat, voice and email support for B2C (members) and B2B (merchants) interactions in New Zealand, Philippines, and Lebanon. - Formulized strategies for improving operational metrics such as FRT (First Response Time) and CSAT. Reduced the average daily FRT from xx minutes to under xx minutes (91%↓) and increased the teams CSAT from an average of xx % to xx% (22%↑). - Designed, managed and executed the customer engagement strategy for Zomato Customer Delight & Zomato Gold Support which entailed creating a brand voice, tone, and SLA’s. - Built the training, knowledge management and quality vertical for the operations. - Collaborated with product teams to co-define CX friendly support (user options road mapping) and translating customer insights into front-end UX and UI channel. - Developed a balanced scorecard for 15 TL’s, 6 AM’s and 300 associates which focused on meeting the collective targets of the process and the individual KRA’s of the TL’s and associates. - Managed the hiring for TL’s, AM’s and associates which required the creation of evaluation modules which gauged customer centricity and brand cohesion. - Spearheading resource allocation, regulatory compliance, procurement, data analysis, records management, and overarching operations to achieve deadlines and requirements. - Successfully spearhead campaign on social media platforms including Facebook, Twitter and Instagram. - Manage Social Media planning for execution of marketing strategies and community management. - Monitor online presence of company’s brand and engage with users, strengthening customer relationships. - Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. - Overseeing all facets of special projects from inception through execution, identifying and securing necessary resources, brain storming, and staff to meet project deadline and budgetary requirements. - My proven ability to optimize operations and team success—along with my solid skills in problem solving, critical decision making, and communication—will contribute immensely to the success of a company. - Analyze metrics, reports and data trends to identify customer pain points and bring reforms to improve customer experience. - Responsible for performance management activities within the team including supervision, goal setting, current performance communication, employee engagement, development, review, and constant mentoring channelized through a constructive feedback program Thank you for your consideration; I look forward to speaking with you soon.
Business, Accounting, Human Resources & Legal
Customer Retention
Training Development
Business Strategy
Customer Experience
Startups
7 $
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