Hire Customer Retention freelancers in United States

Explore high-skilled Customer Retention freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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Jerisson Marfisi
BASIC
United States, Orlando
Customer Service Manager, Other Jerisson Marfisi, Sales & Marketing
As an Executive Customer Service Professional with the capability to perform in a myriad of industries, I’ve continually found my greatest successes have been achieved in the areas of business development, marketing expansion and brand recognition, and increasing employee’s productivity and enhancing morale. In consideration of WONO’s posting for the Customer Service Manager position, I’m confident my skills and background align perfectly with the requirements of this role. Enclosed is my resume outlining more than 14 years of experience, illustrating a professional with proven capability in combining effective customer service, bilingual communication skills, and loyalty programs expertise to deliver substantial revenue growth in highly competitive global markets. As you will see, my credentials include progressive responsibility with documented success at various organizational levels. In my most recent role, I advanced my company’s objectives by leading and managing 60 employees while maintaining efficient workflow and management of the customer service area, thereby ensuring streamlined operations and excellent customer care. I am known as a versatile contributor with experience in all core business development functions, top-flight consensus-building and problem-solving skills, and the ability to make difficult decisions.
Sales & Marketing
Affiliate Marketing
Brand Management
Channel Sales
CRM
Customer Retention Marketing
$30
Randi Henderson
BASIC
United States, Salt Lake City
Randi Henderson Resume Randi Henderson, Business, Accounting, Human Resources & Legal
Randi Henderson West Haven, Utah Employment History: Kelly Services October 2015- July 2020 Recruiting Manager Accomplishments: • Rise Up Recruiting Manager Award Winner 2019 • Branch of the Year 2018 • Engagement Captain -2017 & 2018 • Personal Direct Hire Fees $53,000- 2017 • Combined Team Direct Hire fees $92,000- 2017 • Rising Star/Peak Performer- 2016 Experience & Skills • Lead a team of 12 recruiters, both remotely and in office, in all areas of recruiting, interviewing & on-boarding. • Continually developing and coaching my team on metrics and specific actions to help improve their personal performance • Strong customer management skills with the ability to build trust and credibility with both candidates and hiring managers. • Proven success delivering recruiting results individually or part of a team in a fast paced, high growth environment. • Creating attention grabbing job postings & broadcasting them to several job boards, social media including; Facebook, Twitter, Instagram, Snapchat. As well as colleges, universities, local businesses & churches. • Coordinating job fairs, virtual job fairs & sales blitz events • Experience using the following ATS tools: IQNavigator, Fieldglass, Coupa, Kronos, Bullhorn and Taleo • Utilizing reporting to track open orders, time to fill, reason for fall off and forecasting • Issuing and tracking backgrounds through First Advantage, Orsus and Salesforce • Using E-verify to complete i9’s while adhering to federal laws • Handling Workman’s Comp. Claims in accordance with state and federal laws Bloom Recyclers April 2010-July 2014 & April 2015- Sept 2015 Office Manager Accomplishments: • Created & Implemented New Training Procedures for New Hires Experience & Skills • Interviewing, on-boarding and training of new employees • Abiding by and upholding state and federal laws regarding recycling of metal materials • Recorded vehicle titles through state NMVTIS system as required by state law • Coordinate daily customer pickups with available drivers and overseeing workload distribution • Acted as a liaison between clients and other management partners to facilitate information flow and improve communication • Processed and audited employee expense reports, verifying accuracy and reporting and errors or fraud found • Coded all invoices and accounts accurately, ensuring funds were used in accordance with company directives. • Administrative duties such as; data entry of completed drivers logs, issuing & tracking of purchase orders, bank orders & deposits, processing and reconciling reports, ordering & stocking of office supplies • Responsible for cashing out walk-in customers that dropped off recycled materials Education: Fremont High School- Diploma
Business, Accounting, Human Resources & Legal
Account Management
Customer Retention
Employee Training
Talent Acquisition
Technical Recruiter
$30
Phenisha Blake
BASIC
PhenishA Blake Phenisha Blake, Business, Accounting, Human Resources & Legal
A strong willed, devoted professional with 10+ years of experience. No task/job is ever too big or too small for me to handle and I will never be the one to say it's not my job. I'm not perfect, but then again who is? I've negotiate terms and pricing agreements for vendor services, while working for Vendor Direct Solutions at Katten LLP. Which saved the office about 25% on monthly purchases. Not only are my general admin skills great, I've played a major role in the HR/talent department for my longest standing job at Pump It Up. I coached 5 summer interns, leading into 3 permanent hires that help decrease the under staffing by 5% within the first week as a supervisor. I've been the go to person in almost all of my previous potions to motivate the team and lead them to a successful place. From helping some get promoted to helping the company grow as a business and keeping that wonderful customer rapport. Each position I've held has provided me with successful skills, that are most critical in my professional career. I really enjoy learning new things and connecting with people across a range of industries, so don't hesitate to reach out if you'd like to get in touch: Email: [email protected] Communication • Daily Calendar/Scheduling • Recruiting/Talent Acquisition • Travel Arrangements • Project Management • Team Leader • Time Management • General Admin/ Contract Admin • Microsoft Office (Word, Excel, Outlook, PowerPoint) • Excel Score 22/30 – 73% correct (Global Average 70%, rank 56th) • MS Word 24/30 – 80% correct (Global Average 67%, rank 76th) • Conflict & Data Management • DocuSign • Google Suite, DropBox • Prioritization • Chrome River/Concur/ QuickBook • Salesforce, Workday, WhenToWork • Marketing/Promotion • Production Prep Executive Assistant / Vendor Direct Solutions at Katten LLP 9/2018 – 10/2019 • Provide administrative/legal support to three Partners and one Paralegal of Katten LLP • Maintain Partner’s calendar -- plan and schedule meetings, teleconferences, events via Outlook, and travel arrangements via company’s travel system/agent • Improve office organization by 33% by implementing a color-coded filing system and introducing additional time-saving measures • Negotiate terms and pricing agreements with vendors for services for the office, saving 25% on monthly purchases by narrowing down what was needed in the office. • Enhanced communication between Katten offices and Admin team, fostering a sense of teamwork and collaboration • Creating, revising, and submitting various types of documents, presentations, and spreadsheets using Microsoft Excel, Word, PowerPoint, Outlook • Improved knowledge with attorney projects that included confidential information like client names, financial status, and court information • Expense, invoice, and billing processing via Chrome river or Excel Admin Assistant-Receptionist / Williams Lea at Paul Hastings 10/2017 - 08/2018 • Redesign of the office scheduling system, increasing accuracy by 41% using condeco/outlook calendar systems • 90% customer satisfaction score based on feedback emails • Kept a professional appearance being the face of the office upon guest arrival • Responding to 60+ phone calls daily with no complaints during my employment • Properly route Ups Express mail, UPS and FedEx correspondence for over 30 attorneys • Expense, invoice, and billing processing via Chrome river or Excel • Client Exceptional Award 2018 Supervisor I-Administrative Assistant / Pump It Up 03/2006 – 07/2015 • Managed team of 15 professionals. Led 15 double shift days to assure our company sales and service did not decrease • Collaborate with my team to develop the company’s first incentive performance plan which motivated staff and resulted in a 15% increase in sales using Dropbox to share details • Kept track of our customers/leads via Salesforce to maintain consistent flow of sales • Coached 5 summer interns, leading into 3 permanent hires that decreased the under staffing by 5% within the first week as a supervisor • Drafting and send correspondence (emails and letters) to customers • Improved compliance with workplace policies according to safety objectives • Expense, invoice, and billing processing via Excel • Employee of the month 3 times and Employee of the year twice
Business, Accounting, Human Resources & Legal
Account Management
Administrative Support
Customer Retention
Management
Talent Acquisition
$30
Makeda Carvajal
BASIC
Administrative Assistant Makeda Carvajal, Business, Accounting, Human Resources & Legal
I will bring real passion and energy to this role. I have a strong desire to help others and develop as a professional. The myriad of positive feedback from employers and customers are a testament to what I can bring to your organization. I demonstrate world class customer service and customized experiences. I build relationships that keep customers and drive business forward towards their goals. I’m a dedicated team player which was demonstrated at Canteen when I came in as an intern and was able to help them meet their deadline that was already being extended. I was able to come in and organize all the truck drivers and their vending machines so that the next pricing increase was met. I created educational videos and cards for drivers to change the prices since they already run the route and go to every machine. I created my own deadline that was earlier than the actual deadline. I gave goals along the way and weekly check-ins of progress. I even went out myself to the vending machines to increase prices to assist the process. With the support of all the managers we were able to meet the deadline early. I was able to learn more and even helped facilitate a better relationship between managers and drivers by opening the lines of communication by starting an incentive program, whose concept was taken to other branches. In my most recent position I was cross trained in less than a year. The serious nature of the REMS products the FDA required specific training that was ongoing throughout my time with Celgene and I was able to pass each test and make sure the company was FDA compliant. My qualifications include good communication, problem-solving, and computer skills. Not just great at customer service but also for my management and leadership skills.
Business, Accounting, Human Resources & Legal
Customer Experience
Customer Retention
Employee Training
Event Planning
PeopleSoft
$38
ARISTOTLE DELPILAR
BASIC
United States, Los Angeles
CUSTOMER SERVICE REPRESENTATIVE /INSIDE SALES/ CLERK Aristotle Delpilar, Business, Accounting, Human Resources & Legal
Qualifications • Computer/data entry skills (Database, Spreadsheets, Word processor, Excel, Powerpoint, Access, MS Project, Microsoft Office) • Email/Internet/MS Outlook-fax • multiline phone equipment • Live chat/Instant Messaging • PBX • typing skills( 50 wpm) • excellent verbal and written skills • troubleshooting skills • sales/marketing skills (inbound/outbound) • Knowledge of CRM tools (Salesforce.com) • Knowledge of Quickbooks • foreign language skills • tax accounting software Education • Keller School of Management • DeVry University Degree: Bachelor of Science in Technical Management GPA: 4.0 Courses: Intro to Bus & Tech; Business Systems Analysis; Project Management; Principles of Management Human Resource Management, Financial Accounting, Managerial Accounting, Managerial Finance Relevant Experience ● IRMAT PHARMACY Order Fulfillment/Intake Specialist 2 Park Avenue, #23 New York, NY 10016 November 2014- May 2020 Duties: Promptly answering calls at the initial point of contact pertaining to dermatological and non-dermatological prescriptions; routing calls to the proper department through the switchboard; properly entering information concerning patient’s medical information as per HIPAA; expediting shipments for delivery via FedEx, UPS, courier service through our in-house proprietary software; processing credit card payments using our secure portal; conducting a follow-up on customer inquiries regarding their shipments; interfacing with pharmacies nationwide in an attempt to secure medical information not readily accessible by patients ● TRAVEL PLANNERS, INC Reservations Agent/ Customer Service Representative 381 Park Avenue South, New York, NY 10016 April 2013- November 2014 Duties: Serving as a travel intermediary for hotels and conventioneers (attendees and exhibitors) contracting with different conventions across the country, upselling hotel rooms at discounted group rates, virtually walking prospective hotel guests to available hotels if primary hotel choice is fully committed or unavailable/offering night requests pending hotel approval, updating guests on their existing reservations (modifying/cancelling reservations) and promptly forwarding e-mail communications concerning such reservations, liaising with and properly contacting hotels regarding hotel reservations on behalf of our customers, promptly escalating calls to line managers for further conflict resolution , data entry, administrative duties ● ABC AUTOMATIC FIRE PROTECTION INC Inside Sales Representative/Customer Service Representative th​ 252 West 38​ Street, New York, NY -March 2012-April 2013 Duties: Upselling relevant company products and services through efficient opening and closing techniques, conducting follow-up calls on prospective client businesses and generating a sales invoice to be subsequently forwarded and routed to appropriate departments and respective personnel for further services, effectively meeting company quotas as well as incentive programs and generating revenue for the company through increased sales/productivity , data entry ● Universal Survey Center Call Center Representative 9/2011-3/2012 th​ 218 West 40​ Street, NY, NY 10036 Duties: Interviewing consumers on behalf of client companies in an effort to obtain information about products and services the respective client companies offer for the purpose of the consumer data being used to improve company services, entering the data on the computer and properly dispositioning and coding each call Other Experience ● Customer Service Representative/Telemarketer 6/2010-6/2011 Digital Media Insights NY, NY Responsible for conducting sales of digital services provided by the company such as SEM, search engine optimization(SEO), banner ads, text displays, etc as per company protocol and following up on prospective leads ● Customer Service Representative 6/2006-4/2010 AT&T NY, NY Handling a huge volume of inbound calls in our busy call center pursuant to our state-to-state call operation in accordance with company regulations and policies; effectively liaising with customers and clients regarding call rates, peak and off-peak hours, time zones and pertinent company offers and promotions; efficiently routing calls to the other departments for further conflict resolution ● Telephone Banker /Customer Service Representative 8/2005-5/2006 Wells Fargo Bank Los Angeles, California Handling customers’ bank accounts and effectively updating the computer database detailing various accounts, liaising with customers in an effort to provide them with pertinent information regarding their accounts upon successful verification of their identities; providing customers with vital information regarding various types of accounts, loans ,products and services offered by Wells Fargo as well as banking locations and normal business hours; occasionally routing calls to different departments/supervisors in an effort to successfully resolve disputes ● Telemarketer 11/2004-6/2005 Davis Research Institute Calabasas, California Handling outbound calls to prospective consumers for the purpose of accurately completing a simple survey on products and services offered by merchants/clients whose accounts our company handles itself; occasionally responsible for supervising a small group of telemarketers in the call center and thoroughly instructing them on the basic and fundamental operations of our phone systems, database, PBX and randomly monitoring team productivity in the call center in the interest of company goals being met accordingly through efficient and productive use of company equipment ● Sales Representative 8/2003-7/2004 Vector Marketing Canoga Park, CA Handling a huge volume of inbound calls concerning product inquiries and requests for information on the company based solely in Olean, NY; conducting outbound calls to prospective customers and subsequently scheduling a product demonstration on different venues; liaising and interfacing with customers via e-mail; thoroughly and accurately processing invoices for submission to the main headquarters as per company protocol; occasionally submitting a progress report in accordance with company policies and standards ● Customer Service Representative 9/2002-7/2003 Verizon Mission Hills, CA Handling a huge volume of incoming calls in the call center regarding customers’ concerns over non-operational/dysfunctional phone lines or services; successfully routing calls to respective departments in an effort to assist clients/customers further, providing on the spot troubleshooting techniques at the outset of customer contact; proactively updating the computer database using sophisticated company software; accurately and thoroughly documenting customer complaints and routing the trouble ticket generated to the ATR personnel primarily responsible for dispatch of technicians out to the filed for maintenance/repair purposes; providing consumers with knowledgeable information on various company products/services/offers Other Work Experience/ Training ● Reagan & Associates Proxy Vote Solicitor/Call Center Agent th​ 505 8​ Avenue, NY, NY 10036 June 2012 Duties: Contacting credit union members and duly informing them of the proposed charter change by the credit union (Tech Credit Union) into a federally insured mutual savings bank and the pending shareholders meeting, conducting proxy solicitation votes by phone using a highly structured script and properly logging in the votes ● Fast Source Capital Inside Sales Representative/ Customer Service Representative th​ West 36​ Street, New York, NY 10036 July 2012 ● Duties: Contacting small businesses across the country and upselling our small business fund solutions to such companies and properly soliciting for relevant information from business owners concerning their finances to be processed by company underwriters for the purpose of providing such small businesses with the necessary capital to efficiently operate their business ● American Stock Transfer Proxy Vote Solicitor/ Call Center Agent 1200 Wall Street, Lyndhurst, NJ October 2012 Duties: Contacting respective shareholders of Prospect Capital Corporation across the country concerning the upcoming shareholders’ meeting and conducting a proxy vote solicitation concerning proposals/recommendations by the Board of Directors and properly dispositioning each call as per company policy using a highly structured speech approved by the Securities and Exchange Commission as well as manually recording voted shareholder accounts in writing for tabulation purposes ● Verizon Wireless (Contract position) Customer Service Representative/ Retail New York, NY October 2012 Duties: Handling a huge volume of customer service concerns in a retail environment, interfacing with customers and providing them with alternative solutions to numerous concerns in regard to billing, service plans, upgrade, special discounts and promotions, updating customer records in the database upon successful verification of their identities, properly dispositioning each customer interface after each transaction for recordkeeping purposes
Business, Accounting, Human Resources & Legal
Customer Experience
Salesforce.com
Customer Retention
$18
Lauren Medici
BASIC
United States, Boston
Wono - Account Manager - Boston, Data Entry & Admin Lauren Medici, Sales & Marketing
Dedicated to elevating account management and leadership, I am very interested in Account Manager position the posted on your website and hope to have the chance to interview for this exciting opportunity. My career background includes extensive management of key priorities. Tasked to execute account optimization initiatives, business development, financial analysis, operational directives, and strategic growth, I have a breadth of experience that can be leveraged immediately. Additionally, my roles have required exceptional communications and presentations to clients, stakeholders, senior managers, and C-Suite executives. Highlights of my qualifications include: • Transformational leadership in account direction, operational management, equity research sales, and growth positioning. • Subject Matter Expert (SME) in account management, financial services and products, asset management, and client relations. • Proven track record of managing and optimizing $50B+ in AUM, as well as generating multimillion dollar gains through exemplary portfolio leadership, strategic partnerships, and business development. • Strong history of screening, selecting, and training cross-functional teams that consistently outperform target benchmarks. I look forward to setting up an interview to further discuss my range of leadership abilities and share some of my recent projects. Thank you for reviewing this letter and my attached resume. I hope to hear from you soon.
Sales & Marketing
Customer Retention Marketing
Sales Account Management
CRM
Lead Generation
Ad Planning & Buying
$75
Veronica Cenci
BASIC
United States, Milford
Strategic Business Developer | Digital Marketer | SEO Specialist Veronica Cenci, Sales & Marketing
Highly accomplished and energetic Professional with expertise in strategic business development, digital marketing, and search engine optimization. Exceptionally skilled in conducting market research, generating new business opportunities, implementing business development strategies, developing SEO-rich content and innovative marketing strategies, driving website traffic, improving online presence, implementing social media strategies, and running successful digital marketing campaigns. Exemplary communication and interpersonal skills with the ability to lead marketing teams and SEO professionals to meet and exceed organizational goals. My core competencies include: Business Development | New Product Development | Brand Development | Business & Strategic Planning Market Research & Competitive Analysis | Digital Marketing | Campaigns Keyword Research | SEO Copywriting | SEO Analysis | Search Engine Marketing | Link Building Campaigns | Marketing Strategies | Web Analytics | Teamwork & Relationship Building | Social Networking | Team Management | Marketing | Audience Growth | Lead Generation My professional skills include: • Strong understanding of the digital landscape and experience implementing and managing SEO practices. • Proven ability to develop and execute digital marketing campaigns and business development strategies. • Proven track record in delivering business development outcomes and developing market-leading solutions. • Strong ability to develop beneficial internal and external relationships and networks to achieve results. • Create and analyze reports on market and campaign performance to ensure predetermined KPIs are being met. • Excellent oral and written communication skills, with a solid understanding of SEO practices and implementation. • Exceptional leadership and interpersonal skills, with the ability to work cross-functionally with multiple teams. • Ability to set clear performance standards and hold team members accountable while keeping the team engaged and on task. • Ability to research and analyze consumer behavior information to determine trends and identify opportunities for customer growth.
Sales & Marketing
Search Engine Optimization
Social Media Marketing
Customer Retention Marketing
Marketing
Search Engine Marketing
$30
Allison Johnston
BASIC
United States, Norfolk
Experienced Social Media Speciliast Allison Johnston, Sales & Marketing
Dear Hiring Managers, In my several years working in either Information Technology or Marketing, I have honed my skills in analytical research, database management as well as process optimization. I feel that my skills and studies would make me a valuable asset to your team. I offer a versatile background mixing marketing, analytics, and technology. Currently, as a Senior SEO/SEM Data Analyst for Trader Interactive, my role requires that I act as liaison between our IT and marketing teams. Within my first 90 days with the company I tasked myself with identifying weakness in their current processes. I then made alternative solutions based on my research, and communicated the risks associated with any change (the manipulation of historical data primarily). As their in-house Adobe and PowerBI expert, I create and oversee the performance of multiple campaign, often requiring A/B testing to experiment with reach and impressions. On the analytics side, I have developed several dashboards that better streamline reporting, offering more in-depth views into metrics significant to our core KPI’s. I have also developed an analytics training program, which was designed to inform internal staff and external dealers of the analytics tools we have to offer and how to effectively use them. My current and past roles have required strong communication, collaboration, innovative thinking and leadership skills. Previous roles within marketing include my role with ArcaMax Publishing. There I managed all company social media by creating content, setting social media objectives, tracking and analyzing social metrics. I monitored social trends and implemented them as necessary, as well as established additional platforms. I believe this role developed a capacity for coordinating and implementing marketing communication projects with responsibilities in social media, public relations, search marketing, advertising, and brand stewardship. My further qualifications include a dual bachelor’s degree in Computer Science and Marketing, a green belt in Six Sigma, and certifications in LEAN, Adobe Creative Suites, and Google Developers. While I have deeply enjoyed the fields I have worked in, I feel I could contribute much more to a challenging and impactful environment like yours. I would love the opportunity to discuss how I could contribute to your innovative agency. Thank you in advance for you time and consideration; I look forward to hearing from you. Warm Regards, Allison Johnston
Sales & Marketing
Customer Retention Marketing
Lead Generation
Conversion Rate Optimisation
Affiliate Marketing
Marketing Strategy
$25
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