Hire freelance Customer Service

I have worked in all facets of administrative and social media assistance. I excel in organization and customer service from years of work in the service industry and in office atmospheres. I have the abilities to both multi-task and stay collected in stressful environments. I love working with the public and helping companies become more productive with my skills.

I have over eight years’ experience working in Administration amongst other duties. I have gained in-depth experience using initiative and organizational skills to get the job done. I have strong written and communication skills, customer service, ability to work independently and without need for on-site supervision and a high level of confidentiality. I am also prepared to solve complex problems and flexible in adapting to a changing work environment. I am committed to the highest standards of work performance.

I've worked as customer care specialist for various BPO companies. I've supported different countries and different line of business such as; finance, logistic, transportation (land and air) and telecommunications. I have intermediate knowledge using Zendesk. I can work on Microsoft Office and Google apps. I've been a Subject Matter Expert in 2 companies, supporting US financial account and UK transportation account. I was also a Delivery and Marketing Manager for 2 years. Other skills acquired through experience: Web Research, Data entry, Email Handling, Email/Chat Support, Social Media Marketing, Administrative Support, Zendesk, Google Apps, Outlook, CRM, Order Processing I'm easy to train and can also do self-training with provided materials. I can easily adapt to new kinds of work and changes that may occur. I am looking forward to grow with your business.

Has previous experience filing for the automotive industry and managing the front desk making sure every customer's needs are met.

data entry, writing skill, translation, content writing, document typing i have work experience on following topics and i work with peacefully .

Norfolk Naval Shipyard: August 2015 – Present Shipfitter Apprentice 8.2019-Present: Assisted in the shipyard JRC program as a material handler. Duties include cataloguing, organizing, and tracking of material for shipyard use, as well as customer service. 5.2019-8.2019: Assisted C920 Instructor Don Martin. Responsible for fixing the filing system; filing tests and test results; making copies of coursework as needed; providing assistance with coursework edits; taking phonecalls; communicating with management. 8.2018-4.2019: Worked in 900F as a Hazmat Coordinator/JRC/Tool Room attendant. Responsible for organizing, issuing, and tracking hazardous material, as well as checking satellite EUSLs. Attended a class on CHRIMP and learned how to handle EUSLs. Issued gloves, safety glasses, and other consumables as needed. Ran inventory. Prepared appropriate emails and memos about work. Maintained tool inventory and issue tools as needed. Input data in eFem and Microsoft Excel. Tracked shuttle driver data. Accepted and filed work tickets for 900F. Worked on the La Jolla project replacing floor tile, patching holes in drywall, and helping frame a trailer. Tracked furniture for the projects. Utilized eFem, Webcentral, various. 4.2018-8.2018: Assisted the X11 and X17 Apprentice Supervisors with office work; put together Trade Training Plans for the incoming first years; performed various tasks such as making copies, putting documents together, and relaying documents to other departments; aided in answering first years’ questions & in directing them as instructed by Apprentice Supervisors. 9.2016-10.2016: Spent time in Mold Loft learning pipe development, crafting item molds in AutoCAD. Reading/understanding paperwork and blueprints. Fitting and cutting components for ships. Laying out patterns for components. Repairing and maintaining components on ships. 8.2015-9.2016: Shop work and training. Self Employed: January 2009 - Present Artist Taking private commissions of illustrations, logos, and tattoos utilizing Adobe Photoshop and Clip Studio Paint. Communicating with customers to negotiate prices and ensure quality of purchase. Participating in conventions, and in doing so, maintaining an inventory of office supplies as well as the items for sale such as books, prints, and stickers; price range; designed and ordered a standing banner for advertisement; recorded money in spreadsheets; and travel information. Took on multiple jobs related to typography, graphic design, and logo design Miscellaneous Painting the interior of houses utilizing paint rollers, drop cloth, trays. Installed window unit air conditioners. Built sheds, extra rooms, repaired walls, fixed rabbit hutches. Installed drywall. Utilized hammers, nails, drills, measuring tape, levels, wrenches. Repaired toilets, showers, and sinks. Built and repaired computers.

Top notch finance analysis provided by a high performing costing analyst in the area of accounting and finance which is at a negotiable and competitive price. I will employ analytical skills, apply sound independent judgment to the solution of financial problems and also perform sophisticated analysis which will you diverse perspective about your business. I also have skills in the use of computer based analytical programs especially Microsoft application tools.

I have several years of experience as an Executive Assistant/Office Manager. I am certified in all Microsoft Office programs (Excel, Word, Outlook, PowerPoint). I am looking for a full-time position where I can learn new skills and grow within the company.

Role as Customer Service Executive Maintained customer service operations for rendering and achieving quality services for clients based in the US and Australia. Provided prompt and effective resolutions to clients for their complaints via calls, chats, and emails while ensuring FTR was met. Prepared MIS reports encompassing disputes and their resolutions on a daily basis. Generated management reports & analysis reports analyzing the shortfalls & achievements in the relevant time period. Revived previous customers who left due to quality issues, leading to a jump in sales. Initiated the email resolutions management team as part of ensuring minimum TAT and successfully thriving in the market. Role as Office Assistant Maintained Excel reports on daily minutes. Planned and Scheduled meetings and appointments. Resolved customer queries through phone calls and emails. Maintained follow up with regular clients.

Hi! I have been working since 2016 related to Finance and Accounting with industries such as back-office and outsourcing. I have dealt with both local and foreign clients/customers globally and I am proud to say that I am proficient in customer service, MS Excel, Master data management, accounts receivable and financial reporting. I also have basic knowledge and a background on internal audit and other MS Office tools - Word, PowerPoint, Outlook and ERP system such as SAP. In line with this, I was commended as top contributor as I've received various client commendations for providing excellent customer service and helping them with various process improvements through helping in improving KPIs by proactively evaluating results and recommending actions to management. I have helped increase efficiency through the use of Microsoft Excel in automating reports, creating templates, and maintaining an accurate database.

I have a good experience in customer service, daily business operations, social media marketing.

Always ready to take upresponsibility, self motivated, strong working knowledge. Computer knowledges are in Ms-word,Ms-Excel, Ms-Ppt, MicrosoftOutlook, QuickBooks, telephonic manner etc.

I have a strong work ethic I am a fast learner, cooperative and hardworking person towards my career and life.

Education Boston University September, 2016 – May, 2020 Bachelor of Science in Business Administration GPA: 3.82 Concentrations in Finance and Business Law • Summa Cum Laude • Beta Gamma Sigma Honor Society Internships and Work Experience Corporate Finance Intern June, 2019 – August, 2019 Quest Diagnostics — Secaucus, NJ/Los Angeles, CA • Analyzed the monetary and contractual risk of hospitals deviating from contractually agreed upon prices for various diagnostic tests • Presented my recommended risk mitigation strategies to senior management, including the Chief Financial Officer, within the finance department • Estimated savings over a twelve month timeline for my recommended initiatives: $665,377 Enterprise Communications and Media Relations Intern May, 2018 – August, 2018 Travelers Insurance — Hartford, CT • Coordinated media developments and interviews, wrote and edited press releases, and helped formulate external communications strategy • Wrote the Daily Recap for the 2018 PGA TOUR Travelers Championship. The press release was a summary of the important developments throughout the golf tournament Legal Assistant May, 2017 – January, 2018 The Law Firm of Sher, Cummings & Ellis — Arlington, VA • Drafted and edited correspondence to judges, clerks, community service managers, clients, and opposing counsel • Interviewed approximately 100 potential clients for pre-screening analysis • Acted as an agent to the executor of several estates Club Leadership Positions President & Editor-in-Chief April, 2019 – April, 2020 Boston Political Review – Boston University • Led the publication to a 26% increase in readership • Raised The Review’s staff from 31 to over 50 writers and editors Competencies & Skills Law School Admission Test June, 2020 • Score: 173 • Percentile: 99th Skills • Proficient in Microsoft Office, excellent communicator, effective and detail-oriented writer Languages • English: native speaker • Mandarin: conversational • Spanish: conversational

Dexterous and poised administrative professional with noted experience supporting executives and c-level decision-makers. — Key Qualifications — • Demonstrated track record of managing essential documents, coordinating and preparing documentation for presentations, reporting, information management, and office management efforts within time and budget requirements. • Abreast of all newly developed working procedures and maintain level of consistency in workflow to reduce inadequacies and achieve organizational goals. • Results driven and focused on exceeding set expectations through organizational/departmental goals. • Proficient in Microsoft Office Suite, Outlook, Visio, Jenzabar, EMR, CRM, and Windows and Mac operating systems; accurately type 50 wpm.

PROFESSIONAL EXPERIENCE LEGAL ASSISTANT (part-time) - 9/2019 to Present Hausman & Sosa – Woodland Hills, CA - Employment Defense Litigation - Provide Secretarial/Administrative support to 3 attorneys - Draft Client Letters, Documents, Proofreading - Prepare, Format, File/Serve Briefs, Motions, Discovery, etc. - Court Filings via OneLegal - Westlaw Form Builder (Interrogatories, etc.) - Calendaring - Assist Senior Paralegal HR GENERALIST (part-time) – 4/2018 to 5/2019 Scale, Inc. – Sherman Oaks, CA - Organize, post, and maintain all job postings across various job boards and hiring platforms - Recruitment for all positions including phone screenings, interviews, offers, pre-employment items, etc. - Applicant Testing - Maintain hiring calendar for phone and in-person interviews, to coordinate with partners schedules - Conduct pre- and post-employment activities, such as new employment orientation and exit interviews - Assist with other HR projects and assignments when assigned - Interviewing, Onboarding, Terminations - Extend Offers/New Hire Documentation - Ensure staffing levels are maintained - Employment Verification - Create New Policies and Processes HR GENERALIST/OFFICE MANAGER – 1/2017 to 2/2018 Nightingale Home Healthcare - Las Vegas, NV -Assistant to Regional Vice President of Operations -Assist Corporate HR and Clinical Director -Recruiting Top Applicants -Applicant Testing -Interviewing, Onboarding, Terminations -Extend Offers/New Hire Documentation -Establish Relationships with External Recruiting Vendors -Ensure staffing levels are maintained -Employment Verification -New Hire Orientation -Write/Place Employment Ads on Intranet and External Sites -Unemployment Claims -Workers Comp Claims -Timesheet Review and Approval -Handle Employee Relation Issues -Administration of Policies -Ensure Compliance with Medicare, State and Local Laws -Maintain Confidentiality of Personnel Records -HIPAA Training -Coordinate Resolution of Policy/Procedural Problems and Inquiries -Employee and Applicant Customer Service -Proofread Marketing Materials for Content/Errors HR GENERALIST/MANAGER – 9/2015 to 12/2016 Dynamic Home Care - Las Vegas, NV -Provide HR direction and support -Recruiting, Onboarding and Terminations -Ensure staffing levels are maintained -New Hire Orientation -Facilitate Training and Development -Supervise 105+ Personal Care Attendants and CNAs -Coach, counsel and discipline employees -Employment Verifications / Unemployment Claims -Maintain relationships with recruiting vendors -Monitor and appraise job results -Ensure compliance with Medicaid, State and local laws and regulations -Set up/Maintain new hire paperwork and employee files -Bi-monthly Client/employee Newsletters -Scheduling HR GENERALIST – 3/2015 to 9/2015 Turf Terminators - Van Nuys, CA (company closed) - Support Human Resources Manager - Onboarding and Terminations - Handle Workers Comp Claims - ADP Clock-ins/Clock-outs, Timecard Review and Approvals - Maintain HR & Training Records - Facility Maintenance and Supervision - Schedule Appointments - Referrals Coordinator and Auditor - Audit Mileage - Provide Customer Service to Employees and Applicants - Greets Visitors and Vendors - Maintain Supplies Inventory - General administrative duties STAFFING COORDINATOR – 2014 to 2015 Continuity Care Home Nurses - North Hollywood, CA - Staff Patients Timely After Admission & Authorization - Ensure Patient Satisfaction - Contact Responsible Party to Coordinate Staffing - Authorization Requests - Prepare and Update Schedules - Verification of Payer Sources - Prepare Motions and Court Filings for Co. RN/Attorney - Coordination of Services - Timesheet Approvals - Case Conference Meetings - Reception/General Office CLIENT CARE MANAGER – 2012 to 2014 Rose’s Agency - Los Angeles, CA Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching OFFICE MANAGER – 2011 to 2012 Generations At Home Wellness Care Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching - Employee Recognition - Sales Analysis - HIPAA Compliance OFFICE MANAGER – 2009 to 2010 Senior Helpers - Manage Daily Operations - Supervise 65+ Caregivers - Recruit Top Applicants - Patient Intakes - Scheduling - Billing & Payroll - Performance Reviews - Accounts Receivables - Data Analysis - Pre-Employment Checks - New Hire Orientation - Maintain Client Relations - Insurance Verification - Long-Range Forecasting - Policies/Procedures - Complaint Resolution - 24/7 Customer Support - National Accounts Coordinator - HIPAA Compliance - Employee Recognition - Effective Caregiver Matching OFFICE MANAGER – 2007 to 2009 Homewatch Caregivers Recruited to Open New Agency - Manage Daily Operations - Manage Caregiver Staff - New Hire Orientation - Patient Intakes - Patient Scheduling - Patient Assessments - Accounts Receivables - Monthly Data Analysis - Long-Range Forecasting - Bi-weekly Payroll - Maintain Client Relations - Pre-Employment Checks - Recruit Top Applicants - Complaint Resolution - Customer Retention - Weekly Billing Verification - Business Development - Quality Assurance - National Accounts Coordinator - Caregiver Matching - Performance Reviews PROFICIENCIES - MS Office/Access - QuickBooks (Basics) - WordPerfect 10 - G-Suite - Slack - JazzHR (ATS) - Zenefits - SharePoint - Sourcing & Recruitment - New Hire Orientation - On-Boarding and Terminations - Training & Development - Employee Supervision - Operations & Management - Detailed Oriented EDUCATION A.A., Business Administration - Pierce College, Woodland Hills, CA

I have over 30 years of customer service experience. I’m a great team player and can work without supervision. I love challenges. If given the opportunity I can show my skills of great customer service.

Attached is my resume, I have a majority of recent experience working in offices with administrative duties, recruiting, onboarding, data entry, and project management. I have been busy assisting my family with personal issues and have been moving around, I am looking for a remote working position, and enjoy working with computers, as i have been unavailable to work i have been keeping myself busy learning computer programming. Thank you for taking the time to review my resume.

Experienced working in a real estate campaigns doing property research and transfer the information in a CRM or Google sheet Doing call for real estate campaigns -Asking if they want to sell their property, or ask for a cash offer or a refinance Immigration Expert - Calling customer to assist their application to get easily approved in the immigration office.

first job, worked at a call center, night shift. handled customer inquiries, billing and a little bit of tech support. second job was a financial planning assistant, day shift. usually doing data entry, back office support, transcription.

Quality | Accuracy | Honesty | Satisfaction | Trustworthy | Hardworking Hi! I am Melissa Jane Alkuino and thank you for taking the time to review my resume.

I am an Operations Manager with 10 years of experience in the BPO industry. I have pioneered accounts and expanded to new lines of businesses in the past. This includes sales and service, customer service, web design, and financial campaigns. I create, execute and oversee high level activities by analyzing and improving on existing organizational processes, and working to improve quality, productivity and efficiency.

Handled travel account handled Telco (at&t) billing for 2years Handled Healthcare accounts Inbound and Outbound Specialist Chat support Handled private client with healthcare busines as virtual assitant.

With over many years of experience and training, I am the PERFECT contractor for your project. I am a dedicated and hardworking person who respects schedule and pays attention to every single instruction. I believe that honesty and good working relation is essential for projects that have confidential files. I can work at any time zones and can do almost all VA tasks. My forte is Data Entry but I can be trained to do other roles and work. I am very much confident that we could be a great team. Rest assured that I am creative and punctual. I look forward to hearing from you soon. Thank you.

I have knowledge of research and development and analysis. I have completed training of PLC SCADA from CETPA private limited.

Administrative Assistant/Office Management • Excellent Customer Service and Front Desk skills • Director of First Impressions/Receptionist • Moving Associate/Fleet Agent • Vendor interaction • Managed calendars, scheduled appointments, meetings, conferences • Answered phone calls, taking accurate messages, answering customer questions • Prepare reports, budgets and presentation materials • Event Planning • Ordering office supplies • Good Email Etiquette • Order catering • Proficient in Microsoft word, Power Point, Yahoo, Google, Mozilla Firefox email, Oracle ERP, Salesforce, Google docs,Outlook • Excellent Communication skills • Strong Organizational skills • Excel Skills

I am a great team player, I work towards achieving the organization goals and objectives. High level of computer literacy and ability to work in wee hours.

There is strong customer experience in my background. Experience includes the work done in a local skating rink and in a retail setting. At said skating rink, there was a multitude of gained experience; from taking orders, to collecting admission. From speaking with customers about their preferred birthday party experience, to hosting said birthday parties. Skills acquired include making outgoing and taking incoming calls, assisting in data entry for birthday party information, and managing the safety of skating floor. Experience gained from retail setting include the use of POS system and enforcing store policies. As a Customer Experience Coordinator, there was a short amount of time with the title yet so much was learned. Easing into any new rank in a career is never easy, but it became second nature with ample time. The position required me to oversee cashier procedure and put unhappy customers at ease. Quick to pick up new skills and an eagerness to learn will sure be an asset to your company.

*Well versed with Microsoft office 365. *Have worked on Zoho and wordpress. *Leads validation. *Lead generation.

Job Experience Duration : May 2019 till March 2021 Organisation : BST Infratech Limited – Kolkata (India) Position : Executive Business Development Job Profile : Official correspondence, send / Receive Email . Procurement / Vendor management Taking Quotations and price variations Coordination with vendors Duration : June 2018 till November 2018. Organisation : Third Eye Security Guarding Pvt Ltd. – Kolkata (India) Position : Operations Coordinator Job Profile : Noting and making reports on minutes of meetings. Monthly Attendance and Billing Cycle Filing of regular reports from respective executives Payment follow ups Coordination with clients as and when required To cross check if the executives are visiting units on regular basis Duration : March 2017 till June 2017. Organisation : Utkarsh India Limited. – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Taking care of Flight and Train Bookings Generating Report of Attendance from Biometric software Taking care of inbound and outbound couriers. Duration : August 2013 – May 2014 Organisation : M/s. Akar Technical Services Co LLC – Dubai (UAE) Position : FRONT OFFICE EXECUTIVE/ADMIN ASSISTANT Job Profile : (Reporting to Manager HR & Admin) Handling Front Office, attending telephone calls and visitors Official correspondence, send / Receive fax, Email and Courier Maintaining attendance sheet, making inventory of office equipments, Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Maintenance of stationary, pantry Duration : November 2010 – September 2011 Organisation : Lahmeyer International – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Maintaining Stationary Assisting seniors in day to day work. Taking care of inbound and outbound couriers. Raising Purchase orders and Invoice. Duration : December 2009- August 2010. Organisation : Inspectorate Griffith India Pvt. Ltd – Kolkata (India) Position : Executive Assistant to Managing Director. Job Profile : To provide assistance MD in his official tasks, arranging his appointments, travel itinerary, meetings, paper work and correspondence, etc. Preparing MIS and other reports and presentations as may be required by the MD from time to time. Perform general secretarial duties to include but not limited to Xerox, faxing, mailing and filing. Correspond independently with clients, managers, etc. as per the direction of MD. Assist the other senior managers of the company in preparing reports, presentations, etc. as may be required. Duration : February 2007 – December 2009 Organisation : M/s WIPRO Limited - Kolkata (India) Position : Senior Associate (Hospitality Management) July’08 to December’09 Job Profile : Taking care of Guest house and hotel all over East zone bookings for employees and clients Maintenance of guest house Visits of Private Guest house and Hotels Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Position : Executive Assistant to the Senior VP and Global Head – Feb.’07 to Jun’08 Energy and Utilities Job Profile : (Reporting to SR. Vice President) Responsible for all travel plan and meetings. Fixing up of calls Hotel reservation and travel bookings Coordination with the team members regarding the meetings Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Achievements : • Received Certificate for the Management of the Guest House. Duration : November 2005 – November’06 Organisation : M/s TNT India Pvt. Ltd. – (Nov.05 to Apr.’06 New Delhi) (May’06 to Nov.’06 Kolkata) Position : CUSTOMER SERVICE ASSISTANT (October’06 to November’06) Job Profile : (Reporting to Customer Service Head) Responsible for the day-to-day all aspects of client service. Making sure there are no problems with any trading. Handling customer queries & ensuring customer satisfaction by achieving delivery & service quality norms. Selling different kind of products rendered by TNT for its valuable customers. Position : FRONT OFFICE EXECUTIVE / RECEPTIONIST (November’05 to September’06) Job Profile : (Reporting to Customer Service Head) Handling Front Office, attending telephone calls and visitors Receive Email, Co-mail and Courier Maintaining call register (for STD & ISD) Dealing with Customers as well as outside guests, taking and passing messages Maintaining clients birthday and anniversary list. To arrange flower bouquet and cards for them. Preparing proof of delivery for clients and handing it over to the cc department. Duration : October 2004 – June 2005 Organisation : M/s UTV Software Communications Ltd. – New Delhi (India) Position : OFFICE ADMINISTRATOR / FRONT OFFICE EXECUTIVE Job Profile : (Reporting to GM Admin & Dubbing) Handling Front Office, attending telephone calls and visitors Making appointments, hotel & airline bookings Official correspondence, send / Receive fax, Email and Courier Accounts related – maintaining attendance sheet, making inventory of office equipments, coordinating with HO for Payment reminder Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Raising of Purchase orders Maintenance of stationary, pantry