Hire Customer Service freelancers in India

Explore high-skilled Customer Service freelancers in India on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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MALA DUTTA
BASIC
India, New Delhi
Administrative Assistant Mala Dutta Mala Dutta Mala Dutta, Mala Dutta, Data Entry & Admin
Job Experience Duration : May 2019 till March 2021 Organisation : BST Infratech Limited – Kolkata (India) Position : Executive Business Development Job Profile : Official correspondence, send / Receive Email . Procurement / Vendor management Taking Quotations and price variations Coordination with vendors Duration : June 2018 till November 2018. Organisation : Third Eye Security Guarding Pvt Ltd. – Kolkata (India) Position : Operations Coordinator Job Profile : Noting and making reports on minutes of meetings. Monthly Attendance and Billing Cycle Filing of regular reports from respective executives Payment follow ups Coordination with clients as and when required To cross check if the executives are visiting units on regular basis Duration : March 2017 till June 2017. Organisation : Utkarsh India Limited. – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Taking care of Flight and Train Bookings Generating Report of Attendance from Biometric software Taking care of inbound and outbound couriers. Duration : August 2013 – May 2014 Organisation : M/s. Akar Technical Services Co LLC – Dubai (UAE) Position : FRONT OFFICE EXECUTIVE/ADMIN ASSISTANT Job Profile : (Reporting to Manager HR & Admin) Handling Front Office, attending telephone calls and visitors Official correspondence, send / Receive fax, Email and Courier Maintaining attendance sheet, making inventory of office equipments, Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Maintenance of stationary, pantry Duration : November 2010 – September 2011 Organisation : Lahmeyer International – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Maintaining Stationary Assisting seniors in day to day work. Taking care of inbound and outbound couriers. Raising Purchase orders and Invoice. Duration : December 2009- August 2010. Organisation : Inspectorate Griffith India Pvt. Ltd – Kolkata (India) Position : Executive Assistant to Managing Director. Job Profile : To provide assistance MD in his official tasks, arranging his appointments, travel itinerary, meetings, paper work and correspondence, etc. Preparing MIS and other reports and presentations as may be required by the MD from time to time. Perform general secretarial duties to include but not limited to Xerox, faxing, mailing and filing. Correspond independently with clients, managers, etc. as per the direction of MD. Assist the other senior managers of the company in preparing reports, presentations, etc. as may be required. Duration : February 2007 – December 2009 Organisation : M/s WIPRO Limited - Kolkata (India) Position : Senior Associate (Hospitality Management) July’08 to December’09 Job Profile : Taking care of Guest house and hotel all over East zone bookings for employees and clients Maintenance of guest house Visits of Private Guest house and Hotels Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Position : Executive Assistant to the Senior VP and Global Head – Feb.’07 to Jun’08 Energy and Utilities Job Profile : (Reporting to SR. Vice President) Responsible for all travel plan and meetings. Fixing up of calls Hotel reservation and travel bookings Coordination with the team members regarding the meetings Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Achievements : • Received Certificate for the Management of the Guest House. Duration : November 2005 – November’06 Organisation : M/s TNT India Pvt. Ltd. – (Nov.05 to Apr.’06 New Delhi) (May’06 to Nov.’06 Kolkata) Position : CUSTOMER SERVICE ASSISTANT (October’06 to November’06) Job Profile : (Reporting to Customer Service Head) Responsible for the day-to-day all aspects of client service. Making sure there are no problems with any trading. Handling customer queries & ensuring customer satisfaction by achieving delivery & service quality norms. Selling different kind of products rendered by TNT for its valuable customers. Position : FRONT OFFICE EXECUTIVE / RECEPTIONIST (November’05 to September’06) Job Profile : (Reporting to Customer Service Head) Handling Front Office, attending telephone calls and visitors Receive Email, Co-mail and Courier Maintaining call register (for STD & ISD) Dealing with Customers as well as outside guests, taking and passing messages Maintaining clients birthday and anniversary list. To arrange flower bouquet and cards for them. Preparing proof of delivery for clients and handing it over to the cc department. Duration : October 2004 – June 2005 Organisation : M/s UTV Software Communications Ltd. – New Delhi (India) Position : OFFICE ADMINISTRATOR / FRONT OFFICE EXECUTIVE Job Profile : (Reporting to GM Admin & Dubbing) Handling Front Office, attending telephone calls and visitors Making appointments, hotel & airline bookings Official correspondence, send / Receive fax, Email and Courier Accounts related – maintaining attendance sheet, making inventory of office equipments, coordinating with HO for Payment reminder Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Raising of Purchase orders Maintenance of stationary, pantry
Data Entry & Admin
Microsoft Office
Email Handling
Procurement
Data Entry
Customer Service
20 $
Deepak Singh
BASIC
India, Mumbai
Sr. Executive - Sales Administration Deepak Singh, Data Entry & Admin
Senior Executive - Sales Administration (2015 - 2020) : 1. Responsible for end to end process for punching of the new orders. • Validating the PO copies, as well as the OPIs, received from the field to match the criteria as per SOP. • Getting the order punched in the System after Validating all the details as well as documents required. • Doing end to end follow up with FLSP / RSM / ZM in case of any deviation in received order. 2. Follow up with FLSP / RSM / ZM if there will be any outstanding payment is due for the customer/distributor for which the new order has been received. 3. Maintaining a file of Cheque Details received from Customer / Distributors in HO updating the same to Credit Control Team for Timely Deposition of Cheque. 4. Preparing Proforma Invoices for the customers/distributor as per requests. 5. Creating new Customers and distributor masters in the system by Validating and collecting all the important and require data/documents. 6. Attending the meeting and giving the suggestions in new processes or new SOP related to order punching to ease the way as well as to save time. 7. Generating packing lists as well as Invoice Copies in SAP after the order gets released in the system. 8. Responsible for Filing All the Original Purchase Orders & Other Documents related to the order punching process for Audit Purpose. 9. Generating MIS as per Location-wise & ZM Wise. 10. Handling Audit Queries regarding Order Punching. 11. Successfully Processing all the Orders in System During Month End. Targets were given and achievement: 1. Target has given for the collection of C-Forms for East Zone of India in 2 months - Achieved the 90% target in a given time. 2. Target has given for the collection of overdue outstanding payments - Achieved in a given time.
Data Entry & Admin
Customer Service
Data Entry
Email Handling
Excel
Time Management
130 $
Shekkar Galinki
BASIC
India, Hyderabad
Process Developer Shekkar Galinki, Data Entry & Admin
Shekar G Process Developer Creative and versatile Customer Service professional with 1 year hands-on experience in dealing with customers, both to their satisfaction and that of the company’s. Able to research and resolve problems before they become crises, as well as troubleshooting product delivery and quality issues. Moreover , i am eager and willing to to commit my self to improve my existing skills as well as to explore and acquire new skills. WORK EXPERIENCE 01/2015 – 12/2017 Process Associate Selectsys America Hyderabad Selectsys America Ina is a global insurance solutions provider which will help customers to get property insurance quotes. Expertise in collection operations including business information from clients against pending/ unpaid bills by providing advice on the various available payment options. Reviewing applications to send to eligible and appropriate carriers , following up to ensure timely receipt of quotations and policies. Following up on cancellation requests to carriers to ensure accurate and timely resolution. 01/2018 – Present Quality Analyst/Chat Support Genpact Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive Lead process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost. Audited weekly associate work for accuracy and gave constructive criticism on how to improve the work processes. Aim to resolve issues on the first customer interaction by being proactive support to customers through chat. Track and update stats for entire team including: number of calls, number of chats, number of right party contacts, lead created percentage, etc. EDUCATION 06/2009 – 05/2013 B.Tech Gopal Reddy College of Engineering & Technology Hyderabad EEE SKILLS Process Enhancement Re-working the process to decrease the number of delinquent accounts. Monitoring quality & quantity and setting up new methods for improving production time. Handling Technical calls , Online chats and e-mail support. Highly critical thinker with effective researching skills proven through work experience in insurance. Flexible team player who prospers in a fast-paced work environment based on past experience in balancing a full course load with quality & quantity as high priority. ACHIEVEMENTS Earned a promotion from an entry-level position to quality specialist for my department. Spearheaded an initiative to boost customer interest in the property insurance , resulting in a full 20% increase in quality & quantity of the Invoices. Efficiently resolved many client issues, often earning praise from clients fo
Data Entry & Admin
Customer Service
Customer Support
Data Entry
Email Handling
Web Search
9 $
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