Hire Customer Service freelancers in United States

Explore high-skilled Customer Service freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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Yolanda Munoz
BASIC
United States, New York
Yolanda Munoz Yolanda Munoz, Data Entry & Admin
YOLANDA MUÑOZ Education Taylor Business Institute, New York, NY Computer/Technical Skills Bilingual (English/Spanish) Microsoft Office, Google Sheets, Outlook – Systems: IDX, Crown, Crown Scan, Insurance Authorization Systems Relevant Experience Administrative Assistant June 2019-Present Kelly Vision Center - New York, New York • Oversee and manage three front desk receptionists and create weekly schedules. • Organize and schedule department meetings/post-surgery appointments. • Produce and distribute correspondence memos, letters and faxes. • Monitor office supply inventory, stock invoices, and expedite orders. • Develop administrative staff by providing educational opportunities and bi-quarterly trainings. • Ensure full operation of medical equipment with preventive maintenance. • Attend and manage career fair information sessions. • Verify Insurances and serve as liaison with higher administration. Senior Secretary - Neurology Department Sept 2017-June 2019 Columbia Presbyterian Hospital- New York City, NY • Contact health insurances for patient medical and prescription authorizations. • Maintain calendars, schedule staff meetings and conference calls via Microsoft Outlook. • Support hospital compliance with Patient Safety Goals. • Resolve patient issues with compassion and confidence within the expected timeframe. • Scan all necessary patient documentation upon final authorization confirmation. Administrative Coordinator Jun 2015-Nov 2016 Prodigy Properties – West Palm Beach, FL • Order all office supplies and equipment to ensure adequate resources for office operations. • Answer all real estate calls/inquiries and direct to the proper agent for follow up. • Maintain office calendar via Outlook for staff meetings and office announcements. • Upkeep and update broker profiles for social media and networking websites. Front Desk Manager Sept 2011-June 2015 Hospital for Special Surgery – Spine & Sport – Jupiter, FL • Manage a fast-paced office and switchboard while maintaining a high level of customer service. • Verify insurance service coverage in addition to obtaining referrals and authorizations. • Post charges and generate invoices for patients at time of service; assist with all payment methods. • Coordinate all rehabilitation specific expos and arrange all office staff travel itineraries and expense reimbursements. • Arrange and set up conference room for meetings and catering events. Office Manager April 2005-Sept 2011 Hospital for Special Surgery - New York, N.Y • HR responsibilities including tracking hours, managing time off, vacation time & maintaining employee files. • Process purchase orders in order to audit office invoices. • Supervise and provide training for office staff to assure maintenance of routine daily lab operations. • Maintain outlook calendar and office schedules for Director; set up conference and travel arrangements. • Manage the calculation and disbursement of the bi-weekly payroll. • Supporting Compliance with Patient Safety Goals.
Data Entry & Admin
Customer Service
Data Processing
Data Entry
General Office
Email Handling
27 $
Dana Thomas
BASIC
United States, Chattanooga
Virtual Office Manager Dana Thomas, Data Entry & Admin
Highly motivated, results-oriented professional with a solid track record of consistently exceeding company goals & objectives. Energetic people person with extensive customer service, staffing, management, & sales background. I am currently pursuing a career with a respected leader; offering the opportunity to perform a variety of tasks at a fast & efficient pace. WORK EXPERIENCE Surge Staffing- Chattanooga, TN 2019-2020 Staffing Specialist/Branch Manager • Promoted to Branch Manager in December 2019, 8 months after hire. • Managed employees in the branch and continued sales and staffing. • Obtained detailed assignment information from customers and utilize it to provide effective customer service • Interviewed and assess applicants using the Performance Selection System to evaluate their qualifications for assignments. • Administered training of temporary employees to upgrade their skills for assignments • Monitored temporary employee attendance and performance • Troubleshoot to resolve the problems or complaints of customers and temporaries • Conducted outside service calls • Made skill sourcing telephone sales calls to acquire new business • Payroll for all customers • Time clock software Volkswagen- Chattanooga, TN 2010-2018 Team Wear Account Manager (long-term contract) • Created and implemented all processes to make the store run smoothly • Opened and closed operations daily, ensuring that the security measures of the Volkswagen facility are followed • Followed policies and procedures for processing payments and ensuring accuracy • Performed shipment inventory • Ran and updated reports daily • Addressed customer complaints and resolve issues in a manner that are consistent with Volkswagen standards • Maintained the store with little to no supervision • Performed both management sales procedures while guaranteeing Volkswagen specific guidelines are followed Unifirst Corporation- Chattanooga, TN 2009-2010 Account Executive • Contributed to the sales growth of one of North America’s largest workwear and textile service companies • Provided managed uniform, protective clothing, and custom corporate image apparel programs to businesses in diverse industries • Covered a large East Tennessee territory including Downtown Chattanooga, Dayton, Dunlap, Whitwell, and Pikeville • Generated new business and increased the customer base through local marketing efforts, building referrals and calling on larger businesses Yellow Book USA – Chattanooga, TN 2007-2009 Media Consultant and Salesperson • Sold advertising in both print and online media • Created effective advertising programs to meet the needs of business owners • Established and maintained business contacts throughout Chattanooga, Cleveland, and Athens, Tennessee Beneficial Finance – Chattanooga, TN 2004-2007 Senior Account Executive • Contacted potential customers and developed their relationship with the firm • Evaluated applicant credit and payment histories to develop financing options that best suited their needs • Won Paradigm Award for superior sales, April 2005 InHealth Record Systems, Inc. – Atlanta, GA 2000-2003 Senior Sales Assistant • Sold medical products and billing services throughout the United States • Maintained client database of over 500 companies • Top Sales Assistant, 2001-2003 EDUCATION Georgia Southern University - Statesboro, GA 1995-1999 • Bachelor of Arts, Sales & Marketing SKILLS • Microsoft Office (Word, Excel, Outlook and PowerPoint) • Nearly 9-years in Industrial Store Management • 1 year in staffing, management, and human resources. • Works extremely well in high pressured situations • Project multi-tasking • Works well independently as well as with others
Data Entry & Admin
Email Handling
Virtual/Administrative Assistant
Customer Service
Time Management
General Office
25 $
Jennifer Nawrocki
BASIC
Virtual Office Manager Jennifer Nawrocki, Data Entry & Admin
Guaranteeing you will not find someone who is as diversely experienced like myself. For example, within those 2 pages my resume offers the expansive career, volunteer endeavors and personal interests accomplished since I joined the work force. Though all these opportunities gave me the ability to relate and understand the needs and wants of clientele and coworkers both personally and professionally. Within these work environments I maintained non managerial and leadership roles thereby allowing me to succeed and companies to prosper over the years. From creating 3-D models of plane parts for a Boeing subcontractor, to directing a children’s play, working in a restaurant, selling merchandise, being a rental office manager as well as fundraising and educating others my basic knowledge of how systems and personnel interact would be beneficial for your company. I excel in designing and creating from scratch though am able to easily follow a model using materials available and gaining those that aren’t. I am able to build a rooms atmosphere to look like a beach or embody elegant austere. In the process I can break down any task to teach someone who has never heard of it before. I know when to step in and build strength and when step down to allow others the confidence of achieving teamwork goals. I believe in a capitalist society as long as it doesn’t interfere with humanitarian and environmental requirements. Mostly I am loyal and once you have gained my respect you will find my protection and production values soar. Interview me to see beyond my strengths of trustworthiness, energy and innovation as they balance my weaknesses of inquisitive, caring and a hard working attitude. You will find I am valuable to have as your employee. Sincerely. Jennifer Nawrocki
Data Entry & Admin
Customer Service
Project Managment
Time Management
Knowledge Representation
Email Handling
20 $
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