Hire freelance Customer Strategy

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Alexander Lazard
BASIC
United States, Lafayette
Business Professional & Strong Organizer Alexander Lazard, Business, Accounting, Human Resources & Legal
WORK EXPERIENCE Destiny of Faith Church | Lafayette, LA July 2018 – CURRENT Administrative Pastor (2019-CURRENT) Young Adult Pastor (2019-CURRENT) Lead Ministry Director (2018-2019) Organizational Strategy and Administration: Leads administration and ministry initiatives for a 1,500-member multi-generational church serving South Louisiana (primarily Lafayette Parish). Works with Senior Pastor, board members, and clergy to devise strategies and policies to meet the organization's vision and mission, and report on the performance of 35 departments. Manages an $850k annual operating budget and a seven person-senior leadership team to provide multi-generational curated Christian content, maintain a 40,000sqft state-of-the-art facility, engage key business and policy stakeholders in consistent opportunities for community-based development projects, and oversee all multi-media content creation and implementation. Serves as church spokesperson at local, regional, statewide, and national levels. Young Adult Coaching and Development: Facilitates ministry of young adults (18-29 years), both single and married, through weekly services and one-on-one connection meetings. Maintains strong ties to local University and Community College that will enable strong relationship and ongoing support to Young Adults in ministry footprint. Manages a twelve-person ministry leadership team with a $10,000 annual budget to launch young adults into serving opportunities within the church, mentoring relationships within in the community, and ongoing career development in civic and business sectors. Key wins: • Launched new organizational structure, resulting in a 214-person volunteer strategy that enables ongoing utilization of volunteer skill and talent to accomplish mission. • Created Destiny of Faith identity document (vision statement, mission statement, foundational scripture, and culture code), resulting in improved engagement and mission alignment throughout organization. • Executed “Go Digital” campaign that implemented: iOS and Android application for church members resulting in 92% adoption with volunteers and 71% adoption with members; Facebook page with Facebook Group for seniors, middle-aged, and young adult members resulting in 20% increase of Facebook likes to 3,057, Instagram Page with calendar that promotes engagement resulting in 50% increase of followers to 815; YouTube account with weekly videos and chat room management resulting in 35% increase of subscribers to 927. • Oversaw suite of events that resulted in increase of 1,000+ attendees from 2018 to 2019 and generated $50,000 in revenue. • Project managed outreach summer tutoring program in 2019 for 40 Fourth Graders resulting in 100% of all students increasing Math skills and 80% of all students increasing English-Language Arts skills. • Increased budget for benevolence outreach program (utility assistance, rent assistance, and food assistance) by 50% due to fund development and new donor recruitment. • Oversaw pandemic transition plan and effectively retained all donors and members through COVID-19 response. ONE ACADIANA formerly Greater Lafayette Chamber of Commerce| Lafayette, LA February 2017 – July 2018 Director of Events & Special Projects Responsible for events that supported One Acadiana’s strategic priorities resulting in increased YoY attendance by 19% across all event suites (monthly policy luncheons, quarterly regional partner events, quarterly women’s development luncheons, annual diversity, equity and inclusion programming, annual regional stakeholders and partner dinners). Provided leadership, guidance, and oversaw execution of leadership exchange (delegation of business, civic, and government leaders travel to learn key lessons, and gain special insight from the opportunities, and challenges, the region’s leaders are facing). Fostered relationships with local and regional partners across nine parishes resulting in increased engagement across multiple economic initiatives (economic development, policy, education, transportation & infrastructure, urban revitalization, and investor relations). Increased sponsorship revenue by 22%, more than $49k, through fund development and donor retention. Lazard Concepts DBA In & Out Smart Repair | The Woodlands, TX January 2016 – July 2018 Franchise Owner/Operator Launched computer and phone repair franchise in Houston market. Effectively sourced contractors and equipment, marketed location, and hired employees and management – resulting in 100% compliance with franchisor and suppliers. Managed financial assets in the amount of $25k MoM. Interacted with all accounts, helping to build lasting rapport with clientele. Implemented marketing and sales campaigns to effectively brand location, resulting in high customer acquisition (158 clients in first 30 days) and effective customer retention (below 1% in churn). Cox Communications | Lafayette, LA April 2014 – April 2016 Account Executive Developed business and serviced customers across an eight-parish region. Built and strengthened relationships with new and existing accounts to drive revenue growth. Contributed to Total Contract Value of $720K to $1M by selling services ranging from $1K to $100K in Total Contract Value. Maintained targeted clientele renewal/retention rate, with an average renewal length of 3 years. AT&T | Lafayette, LA April 2009 – April 2014 Assistant Store Manager (2011-2014) Retail Sales Consultant (2009-2011) Coached team on effective up-selling and cross-selling methods. Assisted Store Manager in the operation of store with yearly volume of $2M. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Responsible and accountable for driving business results through the effective management in the key areas of retail revenue growth, managing expenses, developing people and outstanding customer service. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Business, Accounting, Human Resources & Legal
Personal Development
Organization Design
Business Strategy
Customer Strategy
Leadership Development
$40
Priyank Tuli
BASIC
Customer Administratiobn, Human Resources, Business Planning and Strategy, Marketing Priyank Tuli, Business, Accounting, Human Resources & Legal
Dear Hiring manager, I have 1.5 years of experience. I have knowledge of search engine optimization, content management system, customer relationship management. I have also worked in merchandizing and brand management. I have worked in introducing the customers with the new products while dealing with day-to-day stock management to make sure there is optimum utilization of resources. I have worked alongside the senior management team to provide valuable support to provide administrative and secretarial work. I have hands on experience in managing databases and systems as well as conducting research work on behalf of the senior manager. Through all the knowledge I had successfully increased the traffic of the company’s website by 30% whilst managing the portfolio of the clients, resulting in greater customer satisfaction. Providing key leads to the team leader which were turned into potential customer as well as bringing new marketing techniques for the company to adapt to the new trends. I have passed my master’s degree with distinction. In my dissertation I have learned how to evaluate modern mobility trends in Indian automotive industry. This research was based to evaluate the effect on the ownership of vehicle due to a growth in on demand cab industry in India example Ola, Uber. I am a team player and a critical thinker. These experiences have allowed me to develop strong time management, leadership, and organisational skills. Therefore, I would appreciate the opportunity to demonstrate my capabilities to you in person. I am keen to develop my professional skills and look forward to discussing my application with you at an interview. I would also like you to inform that, to work for you, I would need a sponsorship from your side i.e. Skilled Work Visa. I have enclosed a copy of my CV for your consideration.
Business, Accounting, Human Resources & Legal
Administrative Support
Business Strategy
Customer Strategy
Human Resources
Management Consulting
$30
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