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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
$5
Wilson Tharakan
BASIC
India, New Delhi
Executive Assistant/Administrative Assistant Wilson Tharakan, Data Entry & Admin
• An experienced Executive Assistant providing Administrative and Business support to the senior executives • A motivated self-starter, able to quickly grasp issues and attend to details. Worked with Goyal Group as an Executive Assistant to MD from July 2015. The Co. manufactures Industrial Gases, Process Gases, Shielding Gases and Specialty Gases. Job responsibilities:  To provide high level administrative support that involves preparing reports, scheduling meetings, planning business trips, managing information by the Managing Director  Support the MD in the preparation of all documentation required for key decision making as required.  Handling of confidential information which requires discretion and diplomacy.  Draft or edit correspondence including memoranda, organisational reporting and other documents.  Support by assisting with incoming calls, emails, and time requests, and prepare appropriate responses or follow-up tasks Other Work:  Prepares, compiles, and sorts documents for data entry.  Verifies and logs receipt of data.  Transcribes source data into the required electronic format.  Transfers information from paper formats into computer files using keyboards  Performs high-volume data entry using word processing, spreadsheet, database, or other computer software.  Verifies integrity of data by comparing it to source documents  Fast typing skills  Excellent knowledge of word processing tools
Data Entry & Admin
Customer Support
Data Entry
Excel
General Office
Virtual/Administrative Assistant
$20
Sindhura Balaraman
BASIC
India, Chennai
Admin/ Data entry , Executive Assistant, Sindhura Balaraman, Data Entry & Admin
Achievements :  Topper in English in senior secondary.  Passed Bsc.ISM with distinction.  Won scholarship for ranking first out of 123 students in MBA.  Awarded ‘MAHAKAVI SUBRAMINIA BHARATHIAR AWARD’ for ranking first in MBA in college.  Awarded ‘GOLD SHIELD AND CASH AWARD’ for ranking 3rd in ANNA UNIVERSITY in MBA. INDOSTAR CAPITAL FINANCE LTD Front Office/ Admin Executive. Nov’17 – Sep’18 1. EPABX (Contact Management) and front desk activities 2. Register Management and Vendor management 3. House Keeping Management and Petty Cash Handling 4. Checking of vendor bills and forwarding for payments. Maintaining expense details for all the vendors and following up with them. 5. Courier – Inward and Outward management including speed post 6. PAN INDIA admin management including office set up , courier management, branch wise inauguration details, manpower set up. 7. Maintenance of MIS branch opening and disbursement reports for PAN INDIA. Executive Assistant Activities : 1. Ticket booking , complete record maintenance , preparing MOM, providing data for presentation 2. Scrutinizing bills of all the State Heads and arranging for their reimbursment. 3. Maintaining expense details for the Business Head. 4. Monitoring all HR activities , taking care of recruitment for PAN INDIA. 5. Maintaining meeting appointments for Business Head and organising for the same. INITIATIVE: Complete office maintenance, infra and set-up of the organization since it is a start-up company. ELS INTERNATIONAL EDUCATION PATHWAYS PVT LTD Operations and Finance Executive. Aug’16 – Nov’17 1. ETS TOEFL TESTING– Test Centre Administrator and Proctor, incharge of TOEFL administrations. 2. EPABX (Contact Management) and front desk activities 3. Register Management and Vendor management 4. Printing of ID, Visiting and Access cards for new employees 5. Stock Management for Gift Items and Marketing Materials 6. House Keeping Management and Petty Cash Handling 7. Events organized : ELS Fair, US Commercial Services Fair. 8. Checking of vendor bills and forwarding for payments. 9. Travel Desk Management 10. Diesel Payments & Management of Receipts Finance activities : 1. Accounting of weekly payments in QuickBooks Intuit. 2. Bank Réconciliation Statement 3. Chennai and Branches student receipts and petty cash accounting 4. Online payment of PF, ESI, TDS and service tax and GST 5. Online telephone payments and recharge of petrol card 6. Credit card workings and reconciliation 7. Processing of employee reimbursements. INITIATIVE: Proper organization of stocks and maintenance of office cleanliness. HDFC BANK LTD Assistant Manager – Retail Branch Banking. Apri’14 – Aug’14 - 1. Cross-Selling of HDFC bank products to customers walking-In to the branch. - 2. Maintain deliverables such as cheque book, debit cards and pins of customers and inform them about collecting the same on a regular basis. - 3. Monitor CRM tool and customer related queries - 4. Generate leads for various banking products such as Insurance, Fixed Deposits, Savings - Account etc. - and provide a report to Frontline Sales team., - 5. Perform all back end operations for transactions such as Accounts Payable and intimate customers on a timely basis. - 6. Ensure and check proper stock of deliverables daily and enter them into the system. INITIATIVE: Acquired many new customers for insurance policies and opening of savings accounts. ELS INTERNATIONAL EDUCATION PATHWAYS PVT LTD Operations and Finance Executive. Aug’16 – Nov’17 1. ETS TOEFL TESTING– Test Centre Administrator and Proctor, incharge of TOEFL administrations. 2. EPABX (Contact Management) and front desk activities 3. Register Management and Vendor management 4. Printing of ID, Visiting and Access cards for new employees 5. Stock Management for Gift Items and Marketing Materials 6. House Keeping Management and Petty Cash Handling 7. Events organized : ELS Fair, US Commercial Services Fair. 8. Checking of vendor bills and forwarding for payments. 9. Travel Desk Management 10. Diesel Payments & Management of Receipts Finance activities : 1. Accounting of weekly payments in QuickBooks Intuit. 2. Bank Réconciliation Statement 3. Chennai and Branches student receipts and petty cash accounting 4. Online payment of PF, ESI, TDS and service tax and GST 5. Online telephone payments and recharge of petrol card 6. Credit card workings and reconciliation 7. Processing of employee reimbursements. INITIATIVE: Proper organization of stocks and maintenance of office cleanliness. HDFC BANK LTD Assistant Manager – Retail Branch Banking. Apri’14 – Aug’14 - 1. Cross-Selling of HDFC bank products to customers walking-In to the branch. - 2. Maintain deliverables such as cheque book, debit cards and pins of customers and inform them about collecting the same on a regular basis. - 3. Monitor CRM tool and customer related queries - 4. Generate leads for various banking products such as Insurance, Fixed Deposits, Savings - Account etc. - and provide a report to Frontline Sales team., - 5. Perform all back end operations for transactions such as Accounts Payable and intimate customers - on a timely basis. - 6. Ensure and check proper stock of deliverables daily and enter them into the system. INITIATIVE: Acquired many new customers for insurance policies and opening of savings accounts. AMTEX SOFTWARE SOLUTIONS PVT LTD Executive – Finance and Accounts Oct’12 – Aug’13 1. Working on TALLY ERP 9 software for the core finance team 2. Passing Journal vouchers, invoices booking for Chennai and Delhi 3. Direct contact with the CEO, and taking care of his personal and official transactions 4. Responsible for handling cash and bank related transactions and tallying physical cash on a daily basis. 5. Regular co-ordination with the bank and maintaining cordial relationships with them 6. Responsible for Vendor and creditor payments and filing of VAT,CST for Amtex group companies, and TDS online payment. 7. Responsible for Bank Reconciliation Statement and petty cash and housekeeping expenses. 8. Maintaining company seals and taking care of stationaries and proper management of them. 9. Raising of invoices-domestic and international and preparation of reports. INITIATIVE: Creation of new reports for fund management and requirement.
Data Entry & Admin
Customer Support
Data Entry
Email Handling
Microsoft Outlook
Virtual/Administrative Assistant
$15
Joane Tampoco
BASIC
Philippines, Masbate City
Customer Service Specialist Joane Tampoco, Data Entry & Admin
I am currently working as a Scheduler and Customer service representative for Lesson Pro LLC and GoSkate. I am also teaching ESL Students from South Korea and Israel during my freetime. I worked as a Ground Hostess for HH Sheikh Mansour Bin Zayed Al Nahyan of Abu Dhabi, UAE where I became a part of his Food and Beverage and events management team. I was part of the team who handled his private events as well as business related events involving dignitaries from all over the world. I also have almost 5 years customer service experience, as indicated on my resume, with two of the biggest BPO companies in the world. I started as a customer service representative who handled customer’s calls over the phone. After a few months, I was promoted as a Subject Matter Expert. I handled the team that was assigned to me in terms of sales and performance. I also provided product based knowledge support for my team. When I resigned from my first BPO Company and worked for another newly established BPO company near me, I worked for one of the biggest retailers in Canada, handling four different queues. Working in the BPO industry made me more customer oriented and solution-driven. I always keep in mind what is the best solution I can give to my customers without compromising the integrity of the company.
Data Entry & Admin
BPO
Customer Support
Call Center
Customer Service
Data Entry
$15
Hossain Mohammed Nowid
BASIC
Bangladesh, Chittagong
Administrative Assistant | Marketing Executive | Project Manager Hossain Mohammed Nowid, Data Entry & Admin
Hello, My name is Nawid. I specialize in Business Administration, Project Management, Customer Support, and Digital Marketing. I have over 9 years of experience working in different industries under different posts. I started as a Customer service executive for a medical research company, gradually taking over the project & team management. I moved on to work for a lighting manufacturing company and a micro-credit company as an Online sales executive. Afterward I moved to the real estate industry and started working as an Administrative Executive for a Real estate Appraisal company. As I learned more and more about the industry, I started practicing Digital marketing in the real estate industry and became the head of online marketing. Working in these different industries over the years, I honed various skills that I practice even today. My skills include: * B2C/B2B Sales * Online Sales & E-Commerce * Digital Marketing & Offline Marketing * Real Estate Marketing * Email & Cold Call campaigning * Social media management * Lead Generation & Conversion * Customer Relationship (Acquisition & Retention) * Customer support (Sales and technical) * Project management, Team management, strategic management * Training & development * Event management & planning * CRM & ERP system Implementation and set up * Software development planning, coordinating & testing * Business automation with the implementation of technology * Technology troubleshooting * Invoicing & Business documentation * Residential Real estate valuation * Microsoft Office, Google Gsuite, Google ads, google analytics, and many more business tools and softwares * Creative art, creative writing & content creation * Articulate communication * Data entry (65 words per minute typing speed) I believe in high standards of service, focus, and commitment and possess the knowledge and experience to have an immediate impact on a business and a companies projection towards its goals. As a confident and articulate communicator, I can enhance a company's performance using the skills I have acquired over time. In my spare time, I am passionate about art, writing, exploring new places to travel, and socializing with people from diverse backgrounds and professions. I believe that there is something new to learn every day and always keep looking to learn. If you’re looking for someone to hire for a particular job and read my bio, I would love to sit down and have a quick chat to discuss how I can be of help to you. !
Data Entry & Admin
Customer Service
Virtual/Administrative Assistant
Customer Support
Call Center
General Office
$10
Christine Marie Cejano
BASIC
Philippines, Cebu
Virtual Assistant, Social Media Manager, Graphic Design Christine Marie Cejano, Data Entry & Admin
Hey. My name is Christine Marie Cejano. I am 22 yrs old. I am a graduate of BS - Management Accounting. I am highly trainable, a quick learner, tech savvy and very hardworking, and works with the least supervision. You’ll get excellent professional service and a fast turnaround of any tasks assigned. Services to Offer: EMAIL MANAGEMENT CUSTOMER SUPPORT VIRTUAL ASSISTANCE CALENDAR MANAGEMENT SOCIAL MEDIA MANAGEMENT ADMINISTRATIVE TASKS LEAD GENERATION GRAPHIC DESIGN WORK EXPERIENCES: - currently a Real Estate Virtual Assistant - an ESL teacher for a year at 51talk. - I have also worked in office setup in Payroll Department, I handled data entry, updating system information and processing payroll. -and lastly, I was a contractual market researcher of a company, exposed to cold-calling and qualifying respondents through online surveys. Once you get to know me, I am self-motivated, enthusiastic, disciplined, hardworking, and passionate in learning new skills. My set of skills Technically, I am proficient in using MS Office, I can do data entry, researching, email management, skip tracing, cold-calling and basic photo and video layout and editing and other administrative tasks. I value courteousness and hard work. My ethic in life is "I never neglect an opportunity for my improvement." Thanks for reading!
Data Entry & Admin
Customer Support
Data Entry
Telephone Handling
Virtual/Administrative Assistant
Web Search
$8
Anand Karthik
BASIC
India
E-Commerce Expert Anand Karthik, Data entry admin
What Can I Do For You? - Seller Account & Product Optimization - SEO, FBA, Product Reviews, Seller Feedback, Product Variations (EVERY category) Brand Protection, and Category Approval. - Advertising - Budget-friendly and EFFECTIVE advertising on Amazon. - FLUENT in Vendor Central - I am knowledgable and fluent in managing Vendor Central Amazon accounts, in addition to Seller Central Amazon accounts. - EVERYTHING ELSE AMAZON - I've been working closely on this selling platform for a very long time and if you have a project involving selling on Amazon, I can help! Here are all the things I can help with on Amazon: * Account Creation and Setup * Listing Optimization (SEO) - Including Titles, Bullets, Description, EBC (Enhanced Brand Content) * Create a beautiful Amazon storefront * Design and create EBC listings * Design and create branded product photos * Brand registry * Optimize product titles and listings including back-end keywords * Daily PPC Setup- Management & Optimization * Create and manage amazon product promotions and coupons. * Amazon top product sales reporting * Amazon competitor and product research. * Sending Shipments to Amazon * Keyword Research and Reverse ASIN research * Branded Storefront design, optimization, strategy * Paid Advertising Management - Including Sponsored Products, Headline Search Ads, Display Ads * Help with product reviews including automated messaging sequence and product inserts * Organic Keyword Rank Tracking * Sellercentral FBA and logistics management * International Marketplace Expansion and Ad Management (Canada, UK, Germany, Spain, Italy, France, Australia, Japan) Just need some help getting started with a new Amazon Account or even with getting traction on an existing one? FEEL FREE to just drop me a message or question and I will make sure I do my best to help you - even if you don't want to hire me for a project!
Data Entry & Admin
Customer Support
Data Entry
Order Processing
Project Managment
Virtual/Administrative Assistant
$6
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