Hire Customer Support freelancers in United States

Explore high-skilled Customer Support freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
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Nixaliz Pena
BASIC
United States, New York
Office Manager Nixaliz Pena, Data Entry & Admin
I am a college Graduate from John Jay College of Criminal Justice and Majored in Global History and minored in sociology. That is why i love people and have a strong interest in helping them. I enjoy customer service to customers and giving them an experience that will make the life long clients. I have worked in Victoria Secret and Bloomingdales Flagship stores in NYC as a sales associate and I got so much satisfaction out of taking care of so many customers from around the world, and locally that. They often made appointments to see me whenever new products came in. I also handled many phone calls from customers who needed assistance or advice. I’ve also gained time management by engaging with as many clients as I can in my previous jobs and current job. In my most recent experience I am an office manager/ personal assistant to an enrolled agent who owns her small remote tax business. I can say I have strengths in delegating my time to tasks such as bookkeeping and speaking to live IRS agents to resolve clients tax matters, as well as responding to clients emails or phone calls in a timely matter. Aside for making time for my own tasks I make sure to organize my boss’s schedule in order for her to get on appointment calls with clients based off of what matters they need to be resolved, and ensuring that she’s not late.
Data Entry & Admin
Bookkeeping
Customer Service
Customer Support
Data Entry
Excel
18 $
Karen Kurka
BASIC
United States, McKeesport
Auditor File Room Coordinator Karen Kurka, Data Entry & Admin
Karen Kurka CUSTOMER SERVICE PROFESSIONAL Records Management~Administrative~ Operations~Audits Customer Service Professional with a background in healthcare, telecommunications and education industries. Deliver timely work, following policies and procedures and function as a key member of the team. Key skills include filing, research, data entry, data management, and technical communications, with medical and legal staff as well as front line employees. Professional Experience Kelly Services, Inc. Monroeville, PA Oct 2019 – April 2020 Benefit Verification Specialist October 2019 – April 2020 • Inputting Demographics for Patients. • Placed out going calls to Patients for verification of the insurances. • Medicare and Medicaid; and Insurances to make sure patients qualify for the program. • Follow policy and procedures for HIPPA • Checked all documentation to make sure e-scribed paperwork was prepared for the yearly programs. CVS Caremark Specialty Pharmacy Monroeville, PA Sept 2009 – March 2019 File Room Coordinator June 2011 – March 2019 • Supported and processed Audits for up to 50 people including Insurance Companies, Lawyers, Pharmacies, and Pharmacists by searching files and imagining documents. • Coordinated filing of all Prescriptions through Scanning and manually putting them in files on shelves. • Entered daily verbal and written prescriptions and Monthly Reports using HBS system. • Check emails for any Prescriptions that may need to be pulled and imaged for Pharmacists. • Produced weekly Audits for Medicare and Medicaid to ensure proper payments. • Spoke with Pharmacists and internal/external Auditors on a daily basis. • Conducted Daily imaging of Prescriptions using HBS system. • Trained and mentored 2 file room clerks to ensure confidential and organized file system. • Oversaw the sign out process for all prescriptions to meet federal guidelines including Level 1 and 2 narcotic medications/prescriptions. CVS Caremark Specialty Pharmacy Monroeville, PA Sept2009-June2011 Customer Service • Place in/out going calls to patients/healthcare professionals to verify prescription orders and follow-up on patient issues. • Comply with JACHO Accreditation Certification by keeping required records updated daily in HBS system. • Answer questions about insurance and policy standards of pharmacy procedures from patients. • Document and listen to voice mail when patients leave messages to make sure patients received life saving medications. • Imagining prescriptions, filing, and running daily reports, working with specific programs. Echo Star Technologies LLC McKeesport, PA Nov 2006-Sept 2009 Dispatcher • Coordination of 30+ technicians and subcontractors to ensure directions, inspections of dish and obtaining additional equipment as needed. • Prepare and distribute daily work orders, update records to maintain accurate records. • Respond to and expedite customer request and service calls with system issues. • Perform all customer service duties as related to installation and performance of satellite dish. ADDITIONAL EXPERIENCE McKeesport Area School District McKeesport, PA Instructional Assistant Contemporary Staffing Philadelphia, PA Eligibility Specialist EDUCATION: Point Park College Pittsburgh, PA Bachelor of Arts – Legal Studies Community College of Allegheny County Monroeville, PA Associate of Arts - Administration of Criminal Justice ICM School of Business Pittsburgh, PA Secretarial/Word Processing
Data Entry & Admin
Customer Support
Data Entry
Data Processing
Email Handling
General Office
20 $
devin brown
BASIC
Software Engineer and Data Entry Devin Brown , Data Entry & Admin
EDUCATION Sonoma State University​ – Rohnert Park, CA 2016 – 2018 Bachelor of Science in Computer Science • Coursework included: Algorithm Analysis, Web Design, Cloud Computing, SDLC (Agile) • Language and software proficiency: Python, MySQL, HTML, C/C++, Java IBM COBOLT Training ​– Online 2020 • JCL: debugging, technical training, and hands on usage • ZOS: history, technical training, and hands on usage EXPERIENCE Sonic Internet​ – Santa Rosa, CA 2019 – 2020 Tech Support Assisted Sonic customer with over the phone tech support: • Internal network issues and third party equipment configuration. • DNS and mail spool tools. County of Sonoma​ – Santa Rosa, CA 2018 - 2019 Intern, Information Systems Department Paid position assisting county departments with various IT tasks. Specific projects included: • Debugged web server testing environment using Windows event log and IIS. • Troubleshot county computers (Windows OS) Python SSL issue. • Developed Python script to interface with ArcGIS greatly enhancing GIS team efficiency. • Developed Python script incorporating open source NLP libraries to organize Excel tables. Roadside BBQ​ – Rohnert Park, CA 2017 – 2018 Assistant Manager Supervised up to 5 staff members per shift in casino restaurants with sales up to $10K per day. • Selected to manage weekend/night shifts based on ability to handle extremely high volumes. Various Restaurants​ – Sonoma County, CA 2011 – 2017 Server Worked customer service while completing full-time student coursework. Bay Ship & Yacht Co.​ – Alameda, CA 2010 – 2011 Crane Operator, Rigger Utilized cranes to move large items on and off various ships for high-volume shipyards, securing loads with heavy chains, cables, or straps while efficiently managing time and resources. • Hired as unskilled labor and voluntarily assumed duties of Rigger as needed. Thereafter promoted to Crane Operator, Rigger and provided NCCCO license training at company expense.
Data Entry & Admin
Call Center
Customer Support
Data Processing
Software Documentation
Technical Support
20 $
Kathryn Head
BASIC
Administrative Assistant Kathryn Head, Data Entry & Admin
6+ years working customer service in a fast-paced, detail oriented environment. Strong organizational and multitasking skills. Open to change. Authorized to work in the US for any employer Prestige Sales Manager ULTA Beauty - Cedar Hill, TX May 2016 to Present Administrative tasks include: • Using Microsoft Office Suite, Google Suite, and multi-line phones • Scheduling and managing appointments for the Salon at Ulta Beauty • Data entry of sales and hours on a regular basis • Inventorying and ordering store supplies weekly from various vendors • Scheduling 20+ employees and adjust based on varying sales/hours. • Communicating with the appropriate company admins, building staff, security and engineering departments to coordinate work orders and repair requests, also keeping track of repair status and completion both over email or phone. • Handing of weekly mail and internal messaging Other responsibilities include managing goals related to prestige category sales, service, and operational excellence. • Providing great customer service with a winning attitude to assist customers in finding the best item for their needs. • Planning and executing in-store events with a variety of vendors and companies, as well as maintaining communication and relationships throughout the year to help deliver on sales and service goals. • Experience answering high call loads while assisting guests in person • Cash handling as an opening and closing manager, cash ordering, and bank deposits. • Checking inventory on a weekly basis to ensure accuracy across prestige cosmetic, skincare, and fragrance departments. • Maintaining brand and store cleanliness standards. Assistant Manager EarthBones Bladeworks - Bonham, TX April 2012 to May 2016 Promoted from Seasonal Sales Associate to Senior Sales Associate to Assistant Manager. • One-on-one interactions with guests with their specific needs in mind, including introducing new products. • Focus on relationship selling service and attitude. • Cashier/POS trained, responsibilities include opening and closing registers and documenting sales per day • Managerial duties include store set up and break down, scheduling employees breaks, inventory, stocking, and writing up orders. • Oversee employees directly and help upkeep store appearance and organization. Seasonal Stylist David's Bridal - Arlington, TX January 2016 to March 2016 • Work one on one with brides, bridesmaids, and others with special occasions. • Continue to work with entire wedding party through planning process. • Determine what the customer is looking for with limited given information.Handpick dresses for customers quickly. • Time management skills to keep appointments on track and knowledge of current trends and fads. Receptionist PET PARADISE RESORT - Irving, TX September 2015 to January 2016 Trained as Pet Guardian and Receptionist. • Checked guests in and out for daycare and boarding. Friendly face for clients to trust their pets with, being personable and keeping a relationship was vital. • Kennel Soft trained. Responsible for cashiering duties and to keep guest files up to date with any medical information; daily communication with veterinarian offices to share relevant information. • Solely responsible for boarding needs of felines during their stay and as-needed back up for canines during the daytime. • Daily paperwork including pulling and documenting sales numbers and counting down register at night.
Data Entry & Admin
Customer Support
Microsoft Office
Customer Service
General Office
Data Entry
20 $
Darcy Snoderly
BASIC
Administrative assistant/ receptionist Darcy Snoderly, Data Entry & Admin
Darcy Snoderly 805 FAYSMITH AVE TORRANCE, CA 90503 Phone: 6615677761 E-Mail: [email protected] Professional Summary Detail-oriented and skilled administrative professional able to keep reception areas clean, neat and presentable to give a positive impression to all guests. Effortlessly coordinate documents, digital files and correspondence to support high-volume operations. Offering excellent clerical, time management and multitasking abilities developed over 3 years of related experience.Hardworking and reliable, focused on going above and beyond to support the team and serve customers.  Motivated to continue to learn and grow as a professional. Skills Greet visitors Answer telephone calls Manage files Advertising coordination Event planning Sales enablement Restock shelves Office management software Recordkeeping and file management Schedule management Serve customer needs Meeting planning Schedule and calendar management Inventory control Accounts payable and receivable Scanning and copying Spreadsheet development Patient charting Database entry Organize files Set appointments Schedule appointments Prepare documents Organize evidence Complete reports Bill clients ID verification Customer service excellence Merchandise restocking Product recommendations Cash handling Retail operations Customer service Restock products Upselling experience Brenderson August 2016 to December 2019.Employer was Brian Fox phone number 3104064012 Front desk receptionist Greet clients as they walk in the door. Set up appointments with clients and inform employer of upcoming avents. Turn in time sheets to payroll. Set up daily weekly and monthly calender. Bill clients for services rendered. Set up travel arrangements such as flight, hotel,rented car, etc. Consult with customers to understand their wants and needs. August 2015 to June 2016 Mike's custom audio Bakersfield , CA Receptionist Answered telephone calls to provide information, take messages and set up appointments. Managed incoming and outgoing mail and deliveries to support efficient office operations. Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences. Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance. Consulted with customers to understand their desires and suggest the best products to meet their needs. Continuously classified and filed records to keep the system efficient and all information organized. Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters. March 2014 to April Stinker Station Boise, ID Gas station cashier Provide prompt, efficient and courteous customer service Process cash and credit card sales correctly through terminal, stock shelves, and overall cleanliness of the store. Dispensed Lottery tickets, activated fuel pumps, kept the store clean inside and out. Manage daily operations, such as working the register and monitoring gas systems Responsible for closing at night General janitorial duties May 2012 to January 2013 Chucks pizza Boron, CA Waitress Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries. Took orders, made drinks, and cleaned tables after the guests' departures. Answered customer menu questions and offered suggestions based on individual preferences. Transported food products, cleaned tables and counters, and stocked dining room supplies. Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments. Answered phones and took phone orders for customer pick up or delivery. Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware. Entered orders, delivered food and beverages, and processed payments. Engaged customers in friendly conversation to build connections and increase satisfaction. Controlled the flow of food from the kitchen to the dining table. Greeted all guests with a smile and friendly greeting. Consulted with customers to understand their desires and suggest the best products to meet their needs. Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency. Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized. Education June 2010 Boron High School Boron, CA High School Diploma GPA 3.2 Graduated with honors. Graduated with distinction.
Data Entry & Admin
Bookkeeping
Customer Service
Customer Support
Data Entry
Excel
22 $
Rachel Chanderdatt
BASIC
United States, New York
Administrative Assistant Rachel Chanderdatt, Data Entry & Admin
I am a fervent advocate for hands-on action which is why I served under the AmeriCorps program, the FoodCorps. In my service, I worked with a local nonprofit, Harlem Grown, to fight the food injustices that exist in the community. My tasks include grant writing, urban-farming education, K-5 cooking classes and community engagement. A big part of working at a non-profit is picking up the slack where need be. Because of this, I gained vital experience on things such as grant budgeting, event planning, and maintaining contact with city council members. My work with Harlem Grown was especially important to me because it not only gave me a chance to see what it takes to run a successful nonprofit, but it also allowed me to fulfill my personal passion of aiding communities that would benefit from my help the most. Besides my hands-on work through service, I also have a qualitative research paper in the process of publication, "Making a Microaggression: Using big data and qualitative analysis to map the reproduction and disruption of microaggressions through social media.” This project was heavily reliant my keen attention to detail and analytic skills to understand the data. This also allowed me to gain vital experience using computer programming software to make meaning out of large quantities of data. My research topic, microaggressions, encompasses a plight that many minority groups face every day. My research gave me a deeper understanding of the qualms that come with intersectionality, making my perspective inclusive and diverse, especially as I pursue my future career in law and policy. My most recent jobs as a paralegal equipped me with a lot of administrative experience. I was responsible to maintaining the lawyer’s calendar, scheduling appointments, and organizing case files. A big part of my role as a paralegal was handling client interactions. This encompassed anything from giving them case updates to processing court documents for them. As a paralegal I was able to work around difficult deadlines successfully because of my detailed organization and efficiency. I am confident that my experience as a paralegal and in all my other jobs have prepared me with foundational skills to succeed
Data Entry & Admin
Bookkeeping
Customer Support
Data Analytics
Excel VBA
General Office
25 $
Miguel Alvarez
BASIC
United States, Los Angeles
Administrative Assistant Miguel Alvarez, Data Entry & Admin
SUMMARY I am looking to dedicate my skills, experience, and energies toward an innovative, company that values a common goal; Maximizing productivity and working to resolve any situation with our clients in a professional manner that reflects our company's standards. I pride myself on being a self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly worker committed to reaching business goals. SKILLS 45 wpm, CPU hardware both Mac/PC Excellent Social Skills Strong attention to detail Works excellent under pressure Attention to detail Book-keeping Customer service Bilingual- English/Spanish EXPERIENCE Executive Assistant San Pedro, CA Alvarez Trucking/ Jun 2013 to Current Mac/Windows Proficient Sales Management Trained Excellent communication skills MS Office proficient Friendly Flexible Inventory management background Strong work ethic Approved travel expenses and reimbursement requests from managers and other administrative support professionals. Wrote and distributed executive meeting agendas and minutes to department heads and executive team members. Served Administrative Assistant to Alvarez Trucking, providing high-level support on broad range of business initiatives. Planned and executed corporate meetings, lunches and special events for sales team employees. Represented executives in conferences, in person and via e-conferences. Investigated issues and problems and drafted responses to urgent requests. Produced professional, error-free letters and presentations. Helped wit New Employee Onboarding/Employee Development (Software Setup) Serving as Office Point of Contact for any client/account requests. Identifying ways to solidify Employee/Work Relations. Investment Banker Torrance, CA Chase/ Aug 2018 to Dec 2020 Coordinated deal financing by gathering resources from financial institutions, public agencies or private companies. Advised clients on capitalization strategies, including amounts to invest, sources of funding and optimal timing. Structured financial packages based on capital needs of clients and current market conditions. Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration. Built and strengthened client relationships to form long-lasting, profitable bonds. Assessed company investment potential by examining historical trends, current activities and stated plans. Universal Banker Long Beach, CA US Bank/ Oct 2017 to Aug 2018 Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees. Managed customer referrals to help financial services team members capitalize on sales changes. Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages. Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders. Balanced daily cash deposits and vault inventory with zero error rate. Helped customers open and close accounts, apply for loans and make sound financial decisions. Met or exceeded sales goals by promoting bank products and services in every interaction. Established new accounts and created memberships, resulting in increased loans and earnings for branch. Teller Los Alamitos, CA Wells Fargo/ Jun 2016 to Oct 2017 Liaised between bank branches regarding best practices and operations. Maintained optimal financial controls by securing funds and making accurate transactions. Conducted special service and account transactions for customers, including ordering checks and processing payments. Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts. Balanced daily cash deposits and vault inventory with zero error rate. Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts. Offered every customer exceptional service levels by remaining friendly and professional during every transaction. EDUCATION AND TRAINING Bachelor of Arts: Communications Long Beach City College Expected in Sep 2021 Long Beach, CA High School Diploma San Pedro Senior High School Jun 2013 San Pedro, CA PERSONAL INFORMATION Personal: , As a current Executive Assistant, I'm looking forward to putting these skills and achievements towards a more professional job, I believe this position would be the best place to really flex my abilities, sort of speak. I can show more of my great character in person and I'm excited for an interview. I'm looking forward to hearing back from such organization and I am ecstatic to begin work with such professionals. Thank you, from someone who just likes to lead my team into success. INTERESTS Earth Club; Provided Knowledge of environmental issues Key Club; Provided variety of community services Owner of Photography/Visual Editing Business Past Member of the San Pedro Volleyball Team Fundamental Economics Networking in the field of music production LANGUAGES Bilingual- English and Spanish WEBSITES, PORTFOLIOS, PROFILES https://www.linkedin.com/in/miguel-alvarez-279a13158/
Data Entry & Admin
Customer Service
Customer Support
Data Processing
Microsoft Office
Time Management
19 $
Anthony Andrews
BASIC
United States, Gloucester
Administrative Help Anthony Andrews, Data Entry & Admin
Professional Adaptation with integrity confidence and understanding of multitude of objectives clarified. Ability to proceed with optimistic fundamental computer comprehensive empathetic hardware to software schematics. Previous historical employments include outpatient clinic of Massachusetts General Hospital, where given operational charge of delegating exam rooms, organization of shadow charts, while maintaining multitask of duties from medical supplies to maintenance issues. Ability to handle multiphone lines of answering service, providing overnight managerial support of Waltham Massachusetts. Guest Service Representative, where handling inpatient guidelines of nutritional feature of physician recommended guidelines for optimal necessity. Working within the medical field coupled with the vast growing technology from 1999 to 2020 has prearranged my destiny to be a proficient administrative collaborator, with elevated prominence of executive administrative organization. Through online training and diligent time observance, acquiring my Bachelor’s is nearly within reach, only by obtaining singular class online structure while working part-time to concentrate fully upon the mechanics of information technology with emphasis upon cyber security, my goal of Bachelor Degree is within a 9 point window of completion.
Data Entry & Admin
Customer Support
General Office
Telephone Handling
Time Management
Virtual/Administrative Assistant
19 $
Shanice Grajales
BASIC
United States, Worcester
Data Entry, Accouting, Admin, Shanice Grajales, Data Entry & Admin
OBJECTIVE Enter to a work force where my skills and abilities will be noticed and utilized, and opportunities for advancement will be available. EDUCATION Worcester State University, Worcester, MA Bachelor of Science in Business Administration, May 2018 Concentration in Accounting University Park Campus School, Worcester, MA High School Diploma, June 2014 Honors/Awards: Honor Roll, Reward for Academic Excellence- 2014 EXPERIENCE Macy’s, Auburn, MA November 2019- Jan 2020 Seasonal Cashier/Customer Service • Help customers by answering questions about pricing, product details and features • Organized jewelry displays, and an ensured store was neat and presentable • Accurately complete cash and credit transactions and promote credit card rewards program • Ask all customers about opening a credit card account Harvest Home Healthcare, Worcester, MA November 2018- October 2019 Office Manager Assistant • Homecare GPS program, Microsoft suite and Google drive for billing, patient and employee information • Typing, Filing, keeping records, answering phones and more. Macy’s, Auburn, MA November 2017- May 2019 Cashier/Customer Service • Help customers by answering questions about pricing, product details and features • Organized clothing displays, and an ensured store was neat and presentable • Accurately complete cash and credit transactions and promote credit card rewards program • Ask all customers about opening a credit card account • Trained 2 and more new employees on how to use cash register and customer service policies • 8-week program of Associate Leadership Development Experience Christian Brotherhood Restoring the Nations, Leicester, MA September 2013-Present Usher • Use PowerPoint to display song lyrics and church announcements for parishioners • Help out in the kitchen if needed University Park Campus School, Worcester, MA September 2012-May 2014 Internship/Office Assistant, September 2013-May 2014 • Worked in high school office to help guidance counselor with projects • Organized articles and announcements for school newsletter Marble Street Apartment, Worcester, MA Internship/Office Assistant, September 2012-May 2013 • Worked in a Marble Street Apartment to help do orders from people that had issues in their home • Organize files SKILLS Computer: Microsoft Word, Excel, Access, PowerPoint Language: Fluent in Spanish
Data Entry & Admin
Customer Service
Customer Support
Data Entry
Microsoft Office
Telephone Handling
16 $
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