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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
$5
Bodar Kalpesh
BASIC
India, Ankleshwar
’Pharmaceutical and healthcare Consultation, Documentation, 21 CFR 11 I´m a Professional of data entry work with 10+ years experience working as a consultant Bodar Kalpesh, Data Entry & Admin
’Pharmaceutical and healthcare Consultation, Documentation, 21 CFR 11 Hello There, I´m a pharmacist with 10+ years experience working as a consultant and Work Experience of Different reputed Pharmaceuticals industries of Immunosuppressant, anti diabetic, anti hypertensive, anti angina anti psychotic and anti diarrheal agents etc. I am Register Pharmacist of India. I´m a Professional of data entry work with 10+ years experience working as a consultant and Work Experience of Different reputed industries. I am Master of art of India. - Excelled in MS Excel, Word, PowerPoint -Data Entry Specialist - Admin Support, Documentation work and E-commerce jobs - Videos Editor, Logo Design, Google page making, Clickable Email Signature, articles, medical content, books, brochures, advertisements, legal documentation, technical content -I am fast-working, professional, cooperative, and responsible, I always double check and proofread thoroughly, I do not miss deadlines. - I am very reliable, efficient, detail oriented and always deliver high quality work that meet client's satisfaction and expectation. -my experiences and hard work make me reliable and fit to any job mentioned above. I am excited to work with you and show my loyalty and efficient work to your assignments. Please do contact so that we can discuss further Expertise, -Pharmaceutical and healthcare expert, -Works 21 CFR Chapter 11, -Works all type relate to subject Pharmaceutics, Pharmacology, and Pharmacognosy. -Pharmaceuticals formulation, cosmetics, API Manufacturing, Nutrition, -Pharmacist Support, -Medicine Import export, -All type audit work, Contract Manufacturing, Pharmaceutical investment & project management, Pharmaceuticals and medicine Website development. - All type Document work BMR, SOP, CCF, Deviation, Incident report, VMP, Process Validation, Equipment Qualification, Instrument Calibration, and APQR, Work in SAP system, SCADA system. -Export of all type pharmaceuticals product, cosmetics, Ayurvedic and Herbal product. Document work like -Regulatory documentation and Audit Preparation for any regulatory body in the world including WHO, US FDA, UK MHRA, TGA Australia, MCC South Africa, INVIMA Colombia, Germany (EU-GMP). -Validation Master Plan (VMP) -Validation Protocol (VP) -Validation Reports (VR) -Standard Operating Procedures (SOP) -Batch manufacturing record -Batch Packing Record -Recipe Design -Process Validation -Cleaning Validation -Equipment Qualification (RMG, FBD, SIFTER, PASTE KETLE, FBP, BLENDER, COMILL, CADMILL, MULTIMILL, SPHERONIZER EXTRUDER, COMPRESSION, COATING, BIN WASHING MACHINE, TABLET DRILLING MACHINE, TABLET INSPECTION MACHINE, TABLET PRINTING MACHINE, COUNTER LINE, BLISTER AND ALU-ALU PACKING LINE, CAPSULE FILLING MACHINE ) -Calibration of instrument -Medicine formula design calculation of api and excipients. -Cosmetic formulation and manufacturing like creak, lotion, toilet preparation, shampoo, conditioner, soap and mouthwash formulation. -Pharmaceuticals formulation and manufacturing of Tablet, Capsules, suspension, liquid, elixir suppository, syrup, bilayer tablet, pellet capsule, ointment, pellet granules and ampoules and injection formulation. -All type formulation and production manufacturing factory setup Allopathic, Herbal, Unani, Ayurvedic and nutrition. -Different type control drug delivery system, Nano Particles, enteric coating Function coating, Aerogel, osmotic pump, Prolonged action,Enhancement of half-life of drug, Slow action, Poor dissolution rate, Site specific action, Enteric coated materials & Tablet hardness, Natural & Synthetic polymer. Site specific therapeutic action Clinical phase trial Drug Safety & fewer side effects Cheaper drug delivery Spatial & temporal delivery Specific & accurate treatment Drug targeting strategies Advances in drug targeting components Rational & computer aided drug designing Recent approaches to drug targeting Factors influencing drug targeting Herbal Novel Drug Deliver Pharmacokinetic and Pharmacodynamics Study Therapeutic window & therapeutic index Dose calculation Toxic effect & drug interaction Absorption, Distribution, Metabolism Bioavailability & Excretion Dose- response relationship Preformulation Study Facility and Utility Setup GMP Docunment work ProductionPlaning, Facility qualification Machine, Raw Material, Packing Material Sourcing. Gmp review of pharmaceuticals Plant. Manufacturing Facility development of Plant.
Data Entry & Admin
Data Entry
Data Extraction
Excel
Microsoft Office
Microsoft Outlook
$10
Irene Coleman
BASIC
United States, Los Angeles
Administrative Professional Irene Coleman, Data Entry & Admin
PROFESSIONAL EXPERIENCE LEGAL ASSISTANT (part-time) - 9/2019 to Present Hausman & Sosa – Woodland Hills, CA - Employment Defense Litigation - Provide Secretarial/Administrative support to 3 attorneys - Draft Client Letters, Documents, Proofreading - Prepare, Format, File/Serve Briefs, Motions, Discovery, etc. - Court Filings via OneLegal - Westlaw Form Builder (Interrogatories, etc.) - Calendaring - Assist Senior Paralegal HR GENERALIST (part-time) – 4/2018 to 5/2019 Scale, Inc. – Sherman Oaks, CA - Organize, post, and maintain all job postings across various job boards and hiring platforms - Recruitment for all positions including phone screenings, interviews, offers, pre-employment items, etc. - Applicant Testing - Maintain hiring calendar for phone and in-person interviews, to coordinate with partners schedules - Conduct pre- and post-employment activities, such as new employment orientation and exit interviews - Assist with other HR projects and assignments when assigned - Interviewing, Onboarding, Terminations - Extend Offers/New Hire Documentation - Ensure staffing levels are maintained - Employment Verification - Create New Policies and Processes HR GENERALIST/OFFICE MANAGER – 1/2017 to 2/2018 Nightingale Home Healthcare - Las Vegas, NV -Assistant to Regional Vice President of Operations -Assist Corporate HR and Clinical Director -Recruiting Top Applicants -Applicant Testing -Interviewing, Onboarding, Terminations -Extend Offers/New Hire Documentation -Establish Relationships with External Recruiting Vendors -Ensure staffing levels are maintained -Employment Verification -New Hire Orientation -Write/Place Employment Ads on Intranet and External Sites -Unemployment Claims -Workers Comp Claims -Timesheet Review and Approval -Handle Employee Relation Issues -Administration of Policies -Ensure Compliance with Medicare, State and Local Laws -Maintain Confidentiality of Personnel Records -HIPAA Training -Coordinate Resolution of Policy/Procedural Problems and Inquiries -Employee and Applicant Customer Service -Proofread Marketing Materials for Content/Errors HR GENERALIST/MANAGER – 9/2015 to 12/2016 Dynamic Home Care - Las Vegas, NV -Provide HR direction and support -Recruiting, Onboarding and Terminations -Ensure staffing levels are maintained -New Hire Orientation -Facilitate Training and Development -Supervise 105+ Personal Care Attendants and CNAs -Coach, counsel and discipline employees -Employment Verifications / Unemployment Claims -Maintain relationships with recruiting vendors -Monitor and appraise job results -Ensure compliance with Medicaid, State and local laws and regulations -Set up/Maintain new hire paperwork and employee files -Bi-monthly Client/employee Newsletters -Scheduling HR GENERALIST – 3/2015 to 9/2015 Turf Terminators - Van Nuys, CA (company closed) - Support Human Resources Manager - Onboarding and Terminations - Handle Workers Comp Claims - ADP Clock-ins/Clock-outs, Timecard Review and Approvals - Maintain HR & Training Records - Facility Maintenance and Supervision - Schedule Appointments - Referrals Coordinator and Auditor - Audit Mileage - Provide Customer Service to Employees and Applicants - Greets Visitors and Vendors - Maintain Supplies Inventory - General administrative duties STAFFING COORDINATOR – 2014 to 2015 Continuity Care Home Nurses - North Hollywood, CA - Staff Patients Timely After Admission & Authorization - Ensure Patient Satisfaction - Contact Responsible Party to Coordinate Staffing - Authorization Requests - Prepare and Update Schedules - Verification of Payer Sources - Prepare Motions and Court Filings for Co. RN/Attorney - Coordination of Services - Timesheet Approvals - Case Conference Meetings - Reception/General Office CLIENT CARE MANAGER – 2012 to 2014 Rose’s Agency - Los Angeles, CA Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching OFFICE MANAGER – 2011 to 2012 Generations At Home Wellness Care Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching - Employee Recognition - Sales Analysis - HIPAA Compliance OFFICE MANAGER – 2009 to 2010 Senior Helpers - Manage Daily Operations - Supervise 65+ Caregivers - Recruit Top Applicants - Patient Intakes - Scheduling - Billing & Payroll - Performance Reviews - Accounts Receivables - Data Analysis - Pre-Employment Checks - New Hire Orientation - Maintain Client Relations - Insurance Verification - Long-Range Forecasting - Policies/Procedures - Complaint Resolution - 24/7 Customer Support - National Accounts Coordinator - HIPAA Compliance - Employee Recognition - Effective Caregiver Matching OFFICE MANAGER – 2007 to 2009 Homewatch Caregivers Recruited to Open New Agency - Manage Daily Operations - Manage Caregiver Staff - New Hire Orientation - Patient Intakes - Patient Scheduling - Patient Assessments - Accounts Receivables - Monthly Data Analysis - Long-Range Forecasting - Bi-weekly Payroll - Maintain Client Relations - Pre-Employment Checks - Recruit Top Applicants - Complaint Resolution - Customer Retention - Weekly Billing Verification - Business Development - Quality Assurance - National Accounts Coordinator - Caregiver Matching - Performance Reviews PROFICIENCIES - MS Office/Access - QuickBooks (Basics) - WordPerfect 10 - G-Suite - Slack - JazzHR (ATS) - Zenefits - SharePoint - Sourcing & Recruitment - New Hire Orientation - On-Boarding and Terminations - Training & Development - Employee Supervision - Operations & Management - Detailed Oriented EDUCATION A.A., Business Administration - Pierce College, Woodland Hills, CA
Data Entry & Admin
Customer Service
Data Entry
Microsoft Office
Transcription
Virtual/Administrative Assistant
$20
Sidney Hargrave
BASIC
United States, Portsmouth
General Freelance Sidney Hargrave, Data Entry & Admin
Norfolk Naval Shipyard: August 2015 – Present Shipfitter Apprentice 8.2019-Present: Assisted in the shipyard JRC program as a material handler. Duties include cataloguing, organizing, and tracking of material for shipyard use, as well as customer service. 5.2019-8.2019: Assisted C920 Instructor Don Martin. Responsible for fixing the filing system; filing tests and test results; making copies of coursework as needed; providing assistance with coursework edits; taking phonecalls; communicating with management. 8.2018-4.2019: Worked in 900F as a Hazmat Coordinator/JRC/Tool Room attendant. Responsible for organizing, issuing, and tracking hazardous material, as well as checking satellite EUSLs. Attended a class on CHRIMP and learned how to handle EUSLs. Issued gloves, safety glasses, and other consumables as needed. Ran inventory. Prepared appropriate emails and memos about work. Maintained tool inventory and issue tools as needed. Input data in eFem and Microsoft Excel. Tracked shuttle driver data. Accepted and filed work tickets for 900F. Worked on the La Jolla project replacing floor tile, patching holes in drywall, and helping frame a trailer. Tracked furniture for the projects. Utilized eFem, Webcentral, various. 4.2018-8.2018: Assisted the X11 and X17 Apprentice Supervisors with office work; put together Trade Training Plans for the incoming first years; performed various tasks such as making copies, putting documents together, and relaying documents to other departments; aided in answering first years’ questions & in directing them as instructed by Apprentice Supervisors. 9.2016-10.2016: Spent time in Mold Loft learning pipe development, crafting item molds in AutoCAD. Reading/understanding paperwork and blueprints. Fitting and cutting components for ships. Laying out patterns for components. Repairing and maintaining components on ships. 8.2015-9.2016: Shop work and training. Self Employed: January 2009 - Present Artist Taking private commissions of illustrations, logos, and tattoos utilizing Adobe Photoshop and Clip Studio Paint. Communicating with customers to negotiate prices and ensure quality of purchase. Participating in conventions, and in doing so, maintaining an inventory of office supplies as well as the items for sale such as books, prints, and stickers; price range; designed and ordered a standing banner for advertisement; recorded money in spreadsheets; and travel information. Took on multiple jobs related to typography, graphic design, and logo design Miscellaneous Painting the interior of houses utilizing paint rollers, drop cloth, trays. Installed window unit air conditioners. Built sheds, extra rooms, repaired walls, fixed rabbit hutches. Installed drywall. Utilized hammers, nails, drills, measuring tape, levels, wrenches. Repaired toilets, showers, and sinks. Built and repaired computers.
Data Entry & Admin
Customer Service
Infographic and Powerpoint Slide Designing
Email Handling
Data Entry
Microsoft Office
$30
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