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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
$5
Kamran Afzal
BASIC
Pakistan, Karachi
Outsourcing Kamran Afzal, Data Entry Admin
I'm one of the Partners and Co-Founders at Trusted Outsourcing, a global B2B data services outsourcing firm, serving as the active Managing Partner of the company since 2019. I look after the data mining and data processing operations including but not limited to targeted contact list development, prospecting, email searches, candidate sourcing, phone validation, data cleansing, data append & enrichment, virtual admin assistance, data entry/conversion and insurance back office administration services being offered to clients in GCC, USA, Canada, Europe, and Australia and reselling Human Capital Management Software (Digitalization of HR) of myhcm Pakistan Private Limited as their Channel Partner in Pakistan only. My expertise is in top quality business process management in the fields of data collection and verification, and services that support and complement the users of prospecting leads, big data and on-demand data services. I manage the company operations having multiple teams; however most of my time is spent maintaining client relationships and quality assurance of end products being delivered to our clients. I’m basically the Project Manager and the one and only point of contact for my clients, which help them deal with one person for all their project needs. I pursued my MBA in Finance from Preston University Karachi-Pakistan, and received Award in Insurance (Fitness Insurance Test – FIT) and Cert. CII (i.e. Certificate in Insurance) from Chartered Insurance Institute, UK. Having been insurance related education, worked in Kingdom of Saudi Arabia as Riyadh Branch Manager (two years contract) for a Saudi Insurance and Reinsurance Brokers and also worked in Oman. Whereas in Pakistan I have worked with world largest insurance brokers at Aon Insurance Brokers Private Limited and Unique Insurance Brokers Private Limited (Correspondent of Marsh in Pakistan) where I was managing large corporate names like PepsiCo, Barclays Bank, TOTAL, HSBC, Jotun Powder Coating, SHELL, Linde, JAZZ, TELENOR, KFC, P&G, Bureau Veritas, Sanofi, UDL Group, Hellman, National Foods, Pak Suzuki, Indus Motors, Halcrow, Transworld, METRO CC, Makro CC, AIG, Al-Jazeera Network, Dutshe Bank, Kansas, KGS Sourcing (formerly Red Cats), Ogilvy & Mather, Soho Square, Essity (i.e. BSN Medical), Exterran, SAS, SGS, SOS, Abbot, RB, Lundbeck, Pulcra Chemicals, Engro Foods, Engro Eximp, Lotte, Moodys, General Electric (GE), Vestas, Western Union, Loreal, Coffey International, Jacob Engineering, Mitchel’s Food, PTB Foods (formerly ULKER i.e. Yildiz Holding), Rasul Flour Mills, Bata, ABB, ABB Automotive, Schneider Electric, Prestige Kitchen, EBM, Inbox and IBM etc, allows me to understand the business standards, quality requirements and timely communication that clients are looking for. My clients usually are owners or senior executives of their companies, executive recruitment, consulting firms and startups. I also work closely with marketing teams of small to medium sized companies looking to build email or marketing lists or clean up as well as manage their internal databases. I’m very flexible, responsive, and persistent. I can work on small or large team based projects with ease, as well as ramp up and down on short notices. It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects; however since you never know when a small ad hoc task can convert into a large entrepreneurial enterprise so I look forward to working with one time clients as well. I'm flexible with my working hours; however I usually maintain CST US office hours with Skype/Email/Phone connectivity, and am happy to work closely with you and provide you complete end to end support so you don’t have to deal with multiple freelancers. I look forward to hearing from you! Kamran Afzal
Data Entry & Admin
Data Entry
Bookkeeping
Data Mining
Email Handling
Excel
$8
Wuqi Weber
BASIC
United States, Covington
Applied Data Scientist / Analysis Wuqi Weber, Engineering & Science
A certified Applied Data Scientist with experiences focusing on statistics analytics and machine learning. Familiar with statistics modeling, feature engineering and commonly used machine learning algorisms. My last project was working on an anomaly detection project for Microsoft Digital Stores using Microsoft cognitive service with some python public packages and Microsoft internal Bias Test library. • Experienced descriptive statistics and advanced analytics in Cosmos big data environment for MSCOM Digital Store. • Experienced causal impact modeling for camping incrementality analysis. • Experienced reinforcement learning modeling using Markov Decision Process for MSCOM online customer behavior analysis and action recommendations. • Experienced MS stores KPIs anomaly detection and root cause analysis conduct with forecasting model to reduce the false alerts. Writing python class library for internal use case. • Experienced Azure VM auto scaling schedule time series forecasting, classifications for MS Azure Subscription Automation Team. • Participated in data science professional activities, o Cortana Intelligence Competition Project 2016 – Decoding Brain Signals Achieved top 10th in public leader boarder - accuracy 81.875% in public test dataset. Achieved top 12th in private leader boarder - accuracy 80% in private test dataset. Program Language: R Platform: R Studio, MS Azure Machine Learning Web service. Algorism: LASSO most like hood features selection and logistic regression o Kaggle Competition project - Classify Handwritten Digits Using MNIST data Program Language: R “mxnet” deep learning model, accuracy: 99.429% Program Language: Python “Tensorflow” deep learning model, accuracy: 99% • Experienced simulation science tool development using modem web technologies and PowerSim SDK.
Engineering & Science
Data Mining
Data Science
Deep Learning
Machine Learning (ML)
Statistical Analysis
$70
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