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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
Kamran Afzal
BASIC
Pakistan, Karachi
Outsourcing Kamran Afzal, Data Entry Admin
I'm one of the Partners and Co-Founders at Trusted Outsourcing, a global B2B data services outsourcing firm, serving as the active Managing Partner of the company since 2019. I look after the data mining and data processing operations including but not limited to targeted contact list development, prospecting, email searches, candidate sourcing, phone validation, data cleansing, data append & enrichment, virtual admin assistance, data entry/conversion and insurance back office administration services being offered to clients in GCC, USA, Canada, Europe, and Australia and reselling Human Capital Management Software (Digitalization of HR) of myhcm Pakistan Private Limited as their Channel Partner in Pakistan only. My expertise is in top quality business process management in the fields of data collection and verification, and services that support and complement the users of prospecting leads, big data and on-demand data services. I manage the company operations having multiple teams; however most of my time is spent maintaining client relationships and quality assurance of end products being delivered to our clients. I’m basically the Project Manager and the one and only point of contact for my clients, which help them deal with one person for all their project needs. I pursued my MBA in Finance from Preston University Karachi-Pakistan, and received Award in Insurance (Fitness Insurance Test – FIT) and Cert. CII (i.e. Certificate in Insurance) from Chartered Insurance Institute, UK. Having been insurance related education, worked in Kingdom of Saudi Arabia as Riyadh Branch Manager (two years contract) for a Saudi Insurance and Reinsurance Brokers and also worked in Oman. Whereas in Pakistan I have worked with world largest insurance brokers at Aon Insurance Brokers Private Limited and Unique Insurance Brokers Private Limited (Correspondent of Marsh in Pakistan) where I was managing large corporate names like PepsiCo, Barclays Bank, TOTAL, HSBC, Jotun Powder Coating, SHELL, Linde, JAZZ, TELENOR, KFC, P&G, Bureau Veritas, Sanofi, UDL Group, Hellman, National Foods, Pak Suzuki, Indus Motors, Halcrow, Transworld, METRO CC, Makro CC, AIG, Al-Jazeera Network, Dutshe Bank, Kansas, KGS Sourcing (formerly Red Cats), Ogilvy & Mather, Soho Square, Essity (i.e. BSN Medical), Exterran, SAS, SGS, SOS, Abbot, RB, Lundbeck, Pulcra Chemicals, Engro Foods, Engro Eximp, Lotte, Moodys, General Electric (GE), Vestas, Western Union, Loreal, Coffey International, Jacob Engineering, Mitchel’s Food, PTB Foods (formerly ULKER i.e. Yildiz Holding), Rasul Flour Mills, Bata, ABB, ABB Automotive, Schneider Electric, Prestige Kitchen, EBM, Inbox and IBM etc, allows me to understand the business standards, quality requirements and timely communication that clients are looking for. My clients usually are owners or senior executives of their companies, executive recruitment, consulting firms and startups. I also work closely with marketing teams of small to medium sized companies looking to build email or marketing lists or clean up as well as manage their internal databases. I’m very flexible, responsive, and persistent. I can work on small or large team based projects with ease, as well as ramp up and down on short notices. It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects; however since you never know when a small ad hoc task can convert into a large entrepreneurial enterprise so I look forward to working with one time clients as well. I'm flexible with my working hours; however I usually maintain CST US office hours with Skype/Email/Phone connectivity, and am happy to work closely with you and provide you complete end to end support so you don’t have to deal with multiple freelancers. I look forward to hearing from you! Kamran Afzal
Data Entry & Admin
Data Entry
Bookkeeping
Data Mining
Email Handling
Excel
8 $
Wuqi Weber
BASIC
United States, Covington
Applied Data Scientist / Analysis Wuqi Weber, Engineering & Science
A certified Applied Data Scientist with experiences focusing on statistics analytics and machine learning. Familiar with statistics modeling, feature engineering and commonly used machine learning algorisms. My last project was working on an anomaly detection project for Microsoft Digital Stores using Microsoft cognitive service with some python public packages and Microsoft internal Bias Test library. • Experienced descriptive statistics and advanced analytics in Cosmos big data environment for MSCOM Digital Store. • Experienced causal impact modeling for camping incrementality analysis. • Experienced reinforcement learning modeling using Markov Decision Process for MSCOM online customer behavior analysis and action recommendations. • Experienced MS stores KPIs anomaly detection and root cause analysis conduct with forecasting model to reduce the false alerts. Writing python class library for internal use case. • Experienced Azure VM auto scaling schedule time series forecasting, classifications for MS Azure Subscription Automation Team. • Participated in data science professional activities, o Cortana Intelligence Competition Project 2016 – Decoding Brain Signals Achieved top 10th in public leader boarder - accuracy 81.875% in public test dataset. Achieved top 12th in private leader boarder - accuracy 80% in private test dataset. Program Language: R Platform: R Studio, MS Azure Machine Learning Web service. Algorism: LASSO most like hood features selection and logistic regression o Kaggle Competition project - Classify Handwritten Digits Using MNIST data Program Language: R “mxnet” deep learning model, accuracy: 99.429% Program Language: Python “Tensorflow” deep learning model, accuracy: 99% • Experienced simulation science tool development using modem web technologies and PowerSim SDK.
Engineering & Science
Data Mining
Data Science
Deep Learning
Machine Learning (ML)
Statistical Analysis
70 $
Mohd Musharaf Shaikh
BASIC
India, Navi Mumbai
Data Analyst, Business Analyst, Research Analyst, Business Intelligence Mohd Musharaf Shaikh, Engineering & Science
Enthusiastic professional Data Analyst & Business Analyst with 2+ year of experience in Data analytics seeking to work in an organization where I can deliver best of my abilities & provide useful insights with machine learning algorithms & A.I to clients from their data. Innovation is key to success & I work on projects using A.I methodologies & create innovative products & services. With regard to my ability to meet the specific requirements : • EDA : Analyse and transform complex data sets to optimize dashboard flexibility and performance • Data Analytics: Provide thoughtful leadership and influence executive level decision making through deep analytical insights, embedding data & analytics • A.I Model : Certificate in Data Science has provided training in the use of skills includes writing Algorithm, data processing, data warehousing, statistical analysis, NLP, KPIs and written communication/presentation. My teachers and employers have commended me for my high level of interpersonal skills and naturally engaging personality. My motivations include learning new things and the challenge of meeting key objectives. I believe that my motivation, commitment and pre-existing skills will allow me to fit into your work environment and immediately start supporting the needs of your organisation. I would appreciate the opportunity to meet with you to discuss my application at an interview. I have enclosed a copy of my resume for your consideration. I can be contacted at all times on the details provided above. Thanking you in advance for your time, Mohd Musharaf.A.Shaikh
Engineering & Science
Data Mining
Machine Learning (ML)
Data Science
AI (Artificial Intelligence) HW/SW
Deep Learning
10 $
Prachi Wagh
BASIC
India, Mumbai
Data Analyst Prachi Wagh, Data Entry & Admin
Work Experience:- Analyst InSync Analytics - Mumbai, Maharashtra May 2019 to March 2021  Responsible for Financial analysis of US and UK companies in Retail sector.  Collection and analysis of relevant company information from various sources:- Press releases, Presentations, SEC Filings and Call transcripts  Reconciliation of financial data from our main brokers.  Responsible for daily preparation of work schedule and making sure deliverables are sent on time to the clients. Intern Vinod S Mehta And Co. - Mumbai, Maharashtra January 2019 to February 2019  Handled updating of GSTR 3B filing for various clients  Learnt about GSTR 3B, TDS and income tax Intern Sharekhan Ltd - Mumbai, Maharashtra May 2018 to June 2018  Handled KYC of customers and learned about stock market intra-day futures and options trading.  Learned how to study the trading charts and also the impact of news on the market. Trainee Officer TJSB Sahakari Bank - Mumbai, Maharashtra October 2016 to July 2017  Assisted customers with setting up or closing accounts for new services.  Maintained friendly and professional customer interactions.  Assisted customers by answering questions and fulfilling requests.  Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Assisted customers with special services, account updates and promotional options. TECHNICAL KNOWLEDGE:-  Extensive Knowledge Of Computer Basics And Microsoft Office  Good with Data mining, Financial Modeling  Understanding Of Financial Statements issued by companies  Understanding of IFRS 16, US GAAP and Non GAAP  Understanding of Market Trend by using Market Charts, Financial Estimates by Analysts.  Understanding Of Various Branch Banking Operations SOFT SKILLS:-  Dedicated Team Player  Hardworking but prefer smart working
Data Entry & Admin
Time Management
Microsoft Office
Data Extraction
Data Mining
Excel Macros
10 $
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