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Arthur Carter III
BASIC
United States, Orlando
QA Manager/Engineer Arthur Carter Iii, Websites, IT & Software
SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. ================== SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. WORK HISTORY 2005-PRESENT SENIOR QUALITY ENGINEERING (CONSULTANT) • Evaluation of requirements (Business & Functional) • Test Coordination & Planning – Strategy, Plan, Cases, Procedures, Scripts, Data, etc. • Automation Testing & Manual Testing • Load Balance & Performance Testing • Problem solving, System & Data Analysis • System Analysis, System Architecture • Resource & People Management • Data Validation (Integrity, System & Business Flow, Security)  2019 SR. SOFT./ TEST ENG. (CONS.) - (Aerotek/EASi), Orlando, FL. Boeing: • Project Management – Stage Controller/SLS (Space Launch System) TRR – (Test Readiness Review) for Formal Dry Run & Formal Quality Test. • Tracking all Constraints needed to Enter & Exit TRR and driving to completion on schedule. • Liaison for TRR for the Software Test Team, interfacing with various Boeing Elements (Huntsville, AL, Titusville, FL.), NASA. • Attending and running meetings. • Risk Assessment – Evaluation of Risks for meeting constraint completion. • Document preparation, PowerPoint Presentation development and creation. • Data Analysis & Evaluation. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • SW Test. Eng. – Configuration Management (CM) – Involved in keeping Test Lab & Configuration of software & Hardware under CM control. • Validation of any software & hardware changes to Test Environment. • 24/7 CM Control during Testing Phases. • Recording, tracking, and maintaining records of any Test Environment Changes when scheduled to support the Testing Team. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2017-2019 SR. SQA./ ENG. LEAD (CONS.) - (Valintry), Orlando, FL. • QA Project Lead – AR2/HR2 – Cloud Based (Microsoft), Inventory, Rental, Sales, Tracking & Management System. (Heavy Equipment for High Lifting) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of AR2/HR2 System. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • QA Project Lead – FLVS/VSA Password Security – Web Based, School Learning and Management System for Students, Teachers, Parents, etc. (We were there to help improve Password Security, and System Access.) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of FLVS/VSA Password Security. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2015-2016 SR. SQA./ ENG. LEAD (CONS.) - (Bausch & Lomb), Clearwater, FL. • QA Project Lead – BMRAM – Web Based, COTS Inventory & Maintenance System. • Evaluation of All Requirements, URS, Functional, and Security. • Functional Specification – Reverse Engineered the BMRAM System. • Traceability Matrix – Integration of URS, Functional, and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Certification, of BMRAM. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • QA Project Lead – AUTOSORTER – Integrated System to sort Production Product. • Medical Devices • Part 21-11 Compliant • FDA Compliant • IQ, OQ, PQ  2012-2014 SR.BA / QA. ENG. LEAD (CONS.) - (Walt Disney World), Orlando, FL. • ONBOARDING – Disney Project Lead to Onboard External Partners. • Direct Connect (XML Interface Messaging) Reservation Booking Interface. • Oracle SQL Database. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Shakeout, Integration, Certification, and FIT Testing. • Production Implementation Monitoring, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Coordinate with External Partners (Mark Travel International, Expedia, etc.) & Disney Teams. • QA ONBOARING PROCESS - Analysis & Process Improvement. Lessons Learned.  2011-2012 SR. QA. ENG. LEAD (CONS.) - (Blue Cross & Blue Shield), Jackson, MS. • Multiple Projects – Converting Paper Process, into WEB Processes, and E-Forms. • PA (Prior Authorization) DSP, NON-DSP, Cholesterol, Testosterone. • HH & HIT (Home Health & Home Infusion). • ePre-Cert (Electronic Inpatient Pre-Certification). • Web Based System, to allow Providers (Doctors/Hospitals, etc), to certify, and process claims with BCBSMS. • Interface with Mainframe, Message Center, and AS-400. • Microsoft SQL & DB2 Databases. • HIPPA Compliant. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Production Implementation Testing, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Worked closely with the Project Manager, Users, and Developers.  2011 SR. QA. ENG. (CONS.) - (Florida Virtual School), Orlando, FL. • Blackboard Integration Project. • Security Permission Testing, using an SSO (Single Sign-On). • WEB Based, Oracle Database Backend, Microsoft Windows Operating System. • System Performance, GUI Page & Data Verification. • Problem Reporting & Tracking (On-Time Tracking System). • Browsers Testing • Data Point SYNC TESTING, between VSA/Blackboard through Data Exchange. • Worked closely with the Department Manager, BAs, and Technical Lead.  2010 SR. QA. ENG. (CONS.) - (FIS), Maitland, FL. • FIS “External Transfer Application”, for FIS “ONLINE BANKING” software. • Application allowed a customer to transfer funds IN/OUT of their Bank. • WEB Based C Sharp Front End, Microsoft Database& Windows System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers (IE, Chrome, FireFox, etc.). • ADHOC TESTING, going beyond the initial requirements. • Worked closely with the Department Manager, and Testing Lead.  2009-2010 SR. QA. ENG. (CONS.) - (Motorola), Lake Mary, FL. • PTP250 (Point to Point) Wireless Network, for “MESH Connect” Application. • RAN Technology (Radio Access Network), wireless network. • Wireless Radio Network up to 80 Kilometers, to connect two LANs for Secure Internal Network. • Client/Server based, with a Java Front End, Firmware, on a Linux Operating System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers. • Coordinated testing activities, using Quality Center. • Testing applications in QTP, and Pity (Based on Python Programming Language). • Wrote communication protocols using Python to communicate and trigger actions in the application through a serial port. • Worked closely with the Department Manager, and Project Manager.  2008 SR. QA. ENG. TEST LEAD (CONS.) - (ERI), Orlando, FL. • Web Based Online Booking/Reservation System for Disney WDPRO. • Magical Celebrations - Commerce Application. • Allow guests to specifically tailor Celebration Activities, while staying at Disney. • Client/Server based, Java Front End, Oracle Back End, through Middleware. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Worked closely with the Project Manager, Technical Lead, and Developers.  2007- 2008 SR. QA. ENG. & OPEN SYSTEM IMPLEMENTATION TEST LEAD (CONS.) - (Elsevier/Harcourt Publishing), Orlando, FL. • Elsevier/Harcourt Separation/Mirror Project. • HIGH VISIBILITY PROJECT, Must Work Situation, millions of dollars invested. • System, Integration, User Acceptance Testing. • Client/Server Platforms, COPS Mainframe, PeopleSoft, Citibank, or Amazon, etc. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Audits as a secondary measure to verify that requirements, and systems check-offs were complete • Managed and coordinated all testing activities, for a Multi-Departmental team of individuals that reported to me. • Worked closely with the Project Manager, BAs, and Technical Lead.  2006-2007 SR. QA. ENG. & SOFTWARE DEVELOPMENT TEST LEAD (CONS.) - (Attorney's Title Insurance), Orlando, FL. • TPR (Title Plant Re-engineering) Project, transition Legacy Mainframe Platform & CICS Database, to Windows Based Client/Server Platform, and SQL Database. • TPR System the Heart of Attorney's Title's Business Operations. High Priority. • Test Plan, Test Procedures, and Test Cases, for Title Master Property Project. • Windows Based Client/Server User Interface to be used by Property Title Examiners. • System Load Analysis, Load Balancing, and Performance, using Visual Studio. • Worked closely with the Project Manager, Technical Lead, and Developers.  2005-2006 SENIOR QUALITY & SOFTWARE DEVELOPMENT ENGINEER (CONS.) - (Harcourt Publishing), Orlando, FL. • TRM (Trophies Resource Manager) Software Package & System. • E-Learning Version of Harcourt's “Trophies Series School Books.” • TRM developed for the New York City School System, with a Goal of becoming a National E-Learning Tool. • Web Based Windows Client/Server System (Linux), written in Java, utilizing an Oracle Database, that allowed Teachers to Schedule and Track Student Learning Activities, as well as interface with informational resources. • QA Testing (Both Manual & Automated Test – QuickTest Pro), Debugging, and Analysis of the TRM System, Identifying any Defects or Problems, and Recommended Improvements. • System Performance and Adherence to “Business & Functional Requirements”, through a Series of Software Releases. • System Load Analysis, Load Balancing, and Performance, Problem Reporting & Tracking, etc. 2005 SR. QA. ANALYST, (Premiere Trade), Altamonte Springs, FL. • C++ Windows Client/Server System (UNIX), which used an Oracle Database, which allowed customers to do Direct Stock Trades or Currency Trades in the FOREX Markets. • Formulated a Solid QA Foundation for Software Releases, and promoting good Testing Procedures, and Developing Test Cases. • QA Testing (Both Manual & Automated Test – Rational Robot) for System Load Analysis, Load Balancing, Debugging, and Problem Solution. • Rational TestManager & Rational Rose to create Automated Testing Scripts for Regression or System Load Testing. 2005 SR. PROGRAMMER, (Jardon & Howard Technologies), Orlando, FL. • C++ Windows & Linux Based System, using an Access Database, for creation of “Narrow Band” acoustic wave forms, to simulate sounds for the U.S. Navy. This required a Secret Security Clearance. • Design, Development, and Testing of that system. • Created and wrote the Test Plan, and developed Test Cases. 1999-2004 SENIOR PROGRAMMER ANALYST, FEDEX CORP., Maitland, FL. • Automated and Enhanced Performance of various complicated processes related to Testing and Data Validation. • Performance testing used TOP, and also Sysmon. Also, at the Operating System Level, looking at what programs are blocking what, Parent & Child Relationships, RAM Usage. database performance, table locking, etc. • C, C++, C Scripting, PERL Scripting (Large Data Processing), Python Scripting, Visual Basic, Expect, Tickle, SQL (SYBASE) & ORACLE Languages • Improved accuracy, eliminated redundancy, and improved Quality Assurance. • Supported Testing Environments, Maintaining Databases (Sybase & Oracle) that included File/Data Access, SQL & MYSQL, Tuxedo, FedEx Proprietor Software, Third Party Software, maintenance of all Internal Developed Software Testing Tools and (Unix & Linux) Operating Systems support. • Planned, executed, evaluated, and documented results of Software Release Testing, for various FedEx Chronos Software Releases. • Created Test Conditions & Test Cases to Validate the Software Release Business Requirements, set down by RAD (Requirements Analysis Development), Developed Test Plans, and Testing Scripts. • SES (SOFTWARE ENGINEERING SERVICES) Software Implementation & Evaluation Group. Evaluated Current SES Software, and Recommended Improvements to Upper Management. • Trained personnel on Software Tool Usage, and Testing Process Execution. 1998-1999 COMPUTER SYSTEM CONSULTANT (FEDEX), Maitland, FL. • Y2K Testing, for the FEDEX CHRONOS MANAGEMENT REVENUE SYSTEM. • Sun Systems (Solaris) / Client Server Unix based… • Evaluation of, database performance… (SYBASE), TUXEDO SERVICES, Mainframe Interface Operation (IBM LEGACY SYSTEM), Third Party Software (Java, Netscape, etc.…), and Chronos Internal Software. • Diagnosed complicated problems involving the System Environment, database access & integrity, FTP, and Chronos Internal Software. Worked with Development Teams to identify & implement corrections. 1995-1998 COMPUTER SYSTEM ENGINEER, TOPTECH SYSTEMS, Longwood, FL. • Custom Built System to Automate Petroleum & Chemical terminals. QNX (UNIX), in a GUl windows environment. This included, database management-maintenance (ISAM) and setup of TCP/IP networks, PLC's, routers, C script writing, etc. • Corrected diverse hardware/software problems, operating systems, user software, communications, etc. • Diagnosed customer problems involving TCP/IP and other host communication protocol. • Customer Training 1993-1995 ENGINEERING CONSULTANT, SYSTEM ONE STAFFING, Orlando, FL. • Diagnosed customer engineering problems, and advised improvements. • Redesigned a cumbersome engineering test reducing testing time and errors. 1982-1992 SEMICONDUCTOR QA ENGINEER - IBM CORP., East Fishkill, NY. • Project Manager - managed a team of engineers and technicians tasked to evaluate new technologies, and present findings to upper management. • Semiconductor Chip Quality Assurance Reliability Qualification • System & Tool Development • Data collection/reduction/analysis. • Interfaced with vendors for all materials/services/tool development. • Served as “Capital Coordinator" responsible for technical/budgetary planning. • Safety Coordinator, responsible for IBM/OSHA compliance. • Trained personnel. EDUCATION Union College, Schenectady, NY Courses towards B.S. In Computer Science A.A.S., Electrical Technology, Dutchess Community College, Poughkeepsie, NY, 1982 Hudson Valley O.I.C., Poughkeepsie, NY, Year long course in H.V.A.C. and Refrigeration, 1978 Additional Technical Courses C and C++ Programming Language Java Programming Language Object Oriented Programming Concepts Sybase Database Administration Oracle Database Administration PERL Programming Language PL/1 Programming Language APL Programming Language Statistics SKILLS • Programming - C, C++, Java, C Scripts, Perl Scripts, Visual Basic, Basic, Html, Flash, Python • QA, Engineering & Systems Analysis, Client/Server Testing • Operating Systems- Linux, UNIX, QNX, Windows, Mainframe, AIX • System Analysis, System Architecture • Databases - ISAM (Index Select Access Method), Sybase, Oracle, Access (Relational), Microsoft, DB2 • Graphic Tools – Visio, Photoshop • Configuration Management – PVCS, ClearCase, SourceSafe • Problem Tracking & Logging – TestTrack Pro, TestDirector, WebStar, Quality Center, ALM, Jira • QA Automation tools – Rational (TestManager, Rational Rose, Rational Robot), Mercury (QuickTest Pro, WinRunner, Visual Studio, Selenium and Custom QA Tools I designed and created. • Performance Tools – LoadRunner, TOP, Sysmon, etc. • Communication Protocols – RS232, IEEE
Websites, IT & Software
Cloud
Database Administration
HTML
IT strategy
QA & testing
75 $
Mohammed Rahman
BASIC
United States, New York
QA Lead Analyst Mohammed Rahman , Websites, IT & Software
• 8+ years of professional experience in the field of QA analyst/ Automation Engineer/Software Test Engineer. • Experienced in developing solid test documentation including test plans, test suites, test cases, and test matrices. • Extensively experienced in creating and designing Master Test Strategy Documents, Master Test Plan, • Test schedules Test Cases, Test Procedures and Test Scenarios. • Proficient in writing Test Scenarios, Functional and Integration test cases, Reviewing test cases and Estimating test cases execution. • Experienced in all phases of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC). • Ability to apply technical expertise to organize and implement Gray box and black-box test. Experienced in setting up Test environment for automation and database. • Strong Knowledge in performing Smoke, integration, Functional, Regression, System, Acceptance and Usability testing during different stages of the application development. • Ability to Coordinate with different people in Project to keep track of all the bugs and updating the track of the bugs using HP ALM/Quality Center. • Experienced in Analyzing system test requirements, Functionality, Developing Test Plans, Test cases, Preparing. • Test Data and managing them using HP ALM/Quality Center. • Extensively experienced in writing SQL Queries to conduct Back end testing. • Experienced in developing, trouble shooting and customizing Manual as well as Automation scripts using Quick Test Professional/UFT. • Expertise on Automation Testing Tools like UFT/Quick Test Professional (QTP). • Expertise in the Functional and Regression testing of Web applications and its functionalities using UFT/QTP. • Expertise in creating test scripts for UFT/QTP and Regression testing of an application. • Experience in testing Web Services request and response using SOAP UI tool. • Good at interaction with developers, managers and team members to coordinate job tasks. • Excellent analytical, problem solving, communication skills and interpersonal skill. • Self-starter, energetic, highly motivated team player with excellent communication/ problem-solving skills. • Lead QA process daily and maintaining sprint metrics. • Analyze business requirements and converting to technical requirements. TECHNICAL TOOLS: Testing Tools JIRA, HP ALM, Quality Center, UFT, SOAP UI Programming Language Java, Java Script, VB Script, C, C#, XML, HTML, SQL. Database MySQL, DB2, Oracle, SQL Server Operating System Windows, Linux/UNIX Work Experience QA Lead Analyst Sentient Buildings, Hastings-On-Hudson, NY October 2018 to Present Responsibilities: • Self-starter, working on a cross functional/agile team, and drive QA initiatives daily • Developing strong understanding of the commercial real estate business including building automation (BAS) and IoT solutions • Developing a strong understanding of the Neuro platform including feature set and how it is used in the field • Ensuring all quality of Neuro goals are met • Working with product manager, field ops, and development teams to understand the business scenarios, user requirements, feature implementation, and acceptance criteria • Establishing and evolve a QA process that includes test plans, required environments, tools, test cases, execution results, and metrics • Contributing to the user experience (UX) and usability of the software platform • Defining test cases including features covered, description, steps, expected results, and data scripts to be executed • Ensuring proper testing coverage by developing test cases based on the master feature list • Defining entry and exit criteria for the QA environment • Performing QA testing by executing test cases for functional, non-functional, system integration, UAT, and regression • Logging defects in the defect tracking system, Jira, and ensure repeatable steps are documented for developers to re-create and troubleshoot issues • Acting as an approver for the release process to ensure no critical or high defects are open for promotion to UAT • Leading and developing team members to perform the QA function • Defining metrics to support test coverage, defect density, severity, aging, regression, and production defects • Providing weekly status reports on progress and metrics at the completion of each sprint and release • Documenting QA standards and practices ensuring the team is using industry best practices • Defining opportunities to use and implement automation • Researching and introducing tools and techniques to improve the QA process • Contributing to the retrospectives and continual improvement • Analyze business requirements alongside product owner and project managers to convert into technical requirements • Analyze data in backend (Skyspark) to ensure quality data is present in the UI Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office, Google Sheets, SLACK, Linux, Skyspark QA Analyst CableVision, Long Island, NY March 2015 to July 2018 Responsibilities: • Developed and executed end-to-end testing plans, regression and user acceptance test plans. • Involved in Project Test plan, Test cases based on software requirement specifications. • Involved in GUI, validations, Flows and Activities designed using Java against backend data. • Participated in requirement walkthroughs and creation of test plan. • Participated in Test Readiness Reviews, as necessary; assisted in the preparation of test estimates and project schedules • Documented test cases corresponding to business and functional requirements manually. • Involved in SQA Analysis, Design, and Testing of the application. • Performed different types of testing Functional, Regression, System, Back-end, UAT and Data Driven testing. • Documented and communicated test results using HP ALM. • Developed detailed Test Plans and Test Cases in HP ALM and executed them. • Created complex SQL queries to test convert data from a non-oracle source. • Performed Functional and Regression Testing in a pre-production environment using UFT. • Created new Automated Test Scripts using UFT. • Used UFT to test the different functionalities in web application using VB scripts. • Developed and executed automated scripts under Hybrid Automation Framework using UFT. • Involved in testing Restful web services using SOAP UI. • Worked with development team to ensure 'testing issues' are resolved on the basis of using defect reports. • Participated in weekly meeting with the management team and walkthroughs. Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office. Test Engineer Everyday Health - New York, NY November 2012 to February 2015 Responsibilities: • Created detail Test cases for each test phase to ensure complete coverage. • Participated in creating and reviewing Test Plan, Test Scenarios, and Test Cases. • Analyzed user requirements and functional specifications to create Test Cases and procedures. • Worked with development teams to invest and correct software bugs and deficiencies based on testing results and involved in defect tracking and resolving production logs. • Performed Positive and Negative data testing and Boundary testing. • Performed GUI, Functional, Regression, System, Back-end and User Acceptance Testing. • Worked on Requirements, Test Plan, and Test Lab and Defects modules in Quality Center. • Prepared Test Cases, Procedures and Requirements Traceability Matrix using Quality Center. • Wrote SQL queries for database backend testing, research and validation. • Created and prepared the test data and test scripts in QTP for Data Driven Testing. • Generated automated test scripts for functional and regression testing using QTP. • Participated in test case automation using structured, key word driven framework with QTP. • Interacted with Business Analyst/Users/Developers for gathering requirements. • Maintained meetings with the technical teams and management, developed proper documentation, validated current production environment. • Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users. Identified and reported defects through the standard process and documents set up by the project. Environment: HP Quality Center, QTP, MS Office, UAT, VB Script, Java, HTML, SQL, Windows. QA Tester Citibank June 2010 to October 2012 Responsibilities: • Analyzed specification and created test plan, test data, test cases, and test scripts for functional and Regression testing. • Coordinated with the onsite QA team to work on design and develop the Test Strategies. • Conducted Regression Testing on various builds of the application and reported the defects to the developers. • Responsible for tracking defects using Quality Center and making sure that the defects are efficiently passed from one layer to another sting. • Performed negative testing to find how the functions performed when system encountered invalid, unexpected values. • Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database. • Tested the interface between database and the application. • Utilized the expertise in VB script to develop QTP scripts. • Involved in manual testing and automated testing using Quick Test Pro. • Worked on the regression automated testing using QTP. • Wrote modification requests for the bugs in the application and helped developers to track and resolve the problems. • Preparation of bug defects report through bug tracking tool. Environment: MS Office, MS Excel, QTP, UAT, JIRA, SQL, Java, VB Script, Quality Center, Windows. Education Bachelor's of Science in Science, St Francis College - Brooklyn, NY 2014 Skills QA (7 years), QTP (7 years), sql (7 years), alm (7 years), JIRA (7 years), UFT, Selenium, SQA, Quality Assurance
Websites, IT & Software
Atlassian Jira
Database Administration
Documentation
Google Sheets
Windows Desktop
40 $
Joseph George
BASIC
IT Manager Joseph George, Websites, IT & Software
Dear Mr. /Ms. Hiring Manager, Ready to further my career in partnership with a cutting-edge and future-facing organization, Your client Company's need for a open position immediately caught my attention. As an innovative and insightful leader, your needs and my talents appear to be a perfect match. Keenly focused on driving enterprise-wide success through proactive change management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalizing underperforming areas and capturing new opportunities for growth. My track record of success has been reinforced by recruiting high-caliber talent and encouraging professional growth at all levels. Confident I can deliver the same results with your organization, I invite you to review my resume in detail. Highlights of the qualifications and background I offer include… • Successfully developed and implemented IT strategies for international organizations. • Contract negotiation focused on reducing expenditures and consolidating contracts when possible. • A proven track record of developing, deploying, and evaluating systems aimed at improving quality and efficiency. Furthermore, I offer essential intangibles such as an engaging and collaborative management style, persuasive negotiating talents, and clear foresight to navigate around potential operational risks. I look forward to expanding on my career history, professional development, and personal character so we can pursue this partnership in greater depth. Please feel free to contact me at your convenience. Sincerely, Joseph Hanna Enclosure
Websites, IT & Software
Database Administration
IT strategy
IT Transformation
Sharepoint
Web Hosting
60 $
Arin Menasakanian
BASIC
Senior desktop support specialist enginner Arin Menasakanian, Websites, IT & Software
Arin Menasakanian https://www.linkedin.com/pub/arin-menasakanian/64/b19/b0 Skills & Expertise: Arc serve 6.61 , CISCO , IBM/AIX 4.1 , TSO Net view , VTAM, JES2 , CICS , FTP / NDM , SRM , Layer 3 Protocol , MS IIS 4.0 , FTP / NDM , PHP , Citrix ,SCCM, SSRS, Symantec Ghost and backup , Layer 3 Protocol , MS IIS 4.0 Administer ,Service Now , Remedy Notes ,VizRT suite (Engine Trio, AR, Hub), SMPTE 2110, Dante, Objective-C , Command Post , Netscape , Jes 2, FileMaker pro, VPN / Secure ID , MY SQL ,Relational Databases, OBIEE, Supervising Experience, Business Intelligence, Oracle, Boole & Babbage , HD SD 4K formats ,SDI video AES audio,analog audio/video Encoding /Decoding , DPU / MacAfee , MS Office products ,Transport Stream ASI/IP,EVs XT servers and products, Rotors \ Servers \ Wi-Fi Connectivity , ICloud \ Online Storage's , Java, Git, Mechanical Knowledge, Unit Testing, Objective-C, Python, C/C++, Django, OOP Exchange , BMC Patrol A+ experience (ECS) and (EUS) , QA tasks experience , Tier 1 and 2 , Data processing \ Data analysis , MVS / ESA , UNIX / DOS , OS / 290 , Enco Hot Shot, Telestream Transcoding services ,TCP / IP , Bit locker , File Vault, PGP, VDI, Virtual machine , Ubuntu , windows remote access USMT, VMWare, Azure ,Time Management, AWS, Visio, Microsoft Word, DNS, POS, DHCP, iManage, Microsoft IIS Document Management Systems, Microsoft Exchange, Microsoft Windows Server, Broadcast Technology and services, IT Experience and more • Troubleshooting, Hardware, Technical Support, Networking, Computer Hardware, Computer Repair, Software Troubleshooting and installing, Virtual Center, Administrator Computer Security Windows firewall, Virus protection, Technical consulting, Expertise at identifying values, developing possible career paths, Security, Laptops, Printers, Blackberry, Testing, Hosting and related services, User activity control Windows Administration. • Handling over 1,000 calls per week and averaging, 200+ calls daily, Computer systems design developing strategies for entering a career, Excellent Customer Service Strong organization skills, flexible, responsible, able to make decisions and, Ability to provide career counseling, coaching Hr. department, and job seeker services. Preferred Positions and roles: • Desktop Support, Technical Support Engineer, Front Desk Support, IT networking Technician, Technical Support Associate, Technical Support Analyst, Technical Solutions Support, hardware troubleshooting Data processing, Computer systems design, Hosting related services, Technical consulting Client & Server, Project manager, Senior Product Verification Engineer, Research Analyst, Senior Network Engineer, Business Analyst / Digital Supply Chain. • Languages: English, Armenian, Persian (Farsi) Education:  I completed Bachelor Engineering Degree (B.Sc.I.T.), Computer Engineering and Information Science ( bachelor of business information systems (BBIS) 2004 – 2006.   I completed Associate Degree (A.S), Computer science and information technology  (Software engineer and hardware Repair tech) 2002 – 2004.   I Completed High School GED, Computer hardware software Diploma, 2000 – 2002. Certifications : Information TechnologyInfrastructure Library (ITIL) , Apple ACMT , CompTia A+ , Microsoft MCSE , Microsoft Certified Professional(MCP) , HDI – Desktop Support Technician , Cisco Certified Network Associate (CCNA), Jamf Certified. Microsoft Dynamics Gold Certified . Courses: Independent Coursework: • Introduction to Computer Information Systems, • Introduction to Programming with BASIC Introduction to Programming Using JAVA, • Visual BASIC, Introduction to Algorithms with Pascal, • Programming in C/C++, • COBOL Programming I, • Systems Analysis, Database Management, Software Engineering . • CSIS170 - Large Computer Operating Systems , • CSIS172 - Unix/Linux Operating System , • CSIS174 - Unix/Linux System Administration , • CSIS190 - Networking and Telecommunications , • CSIS191 - Internet Orientation • CSIS192 - Internet: Beyond the Basics • CSIS196 - Advanced Networking: Security • CSIS203 - Intro. to Command Line Operating Systems • CSIS210 - Computer Operations • CSIS260 - Website Development I • CSIS261 - Website Development II Professional Experience: The Walt Disney Company. Century city Ca October 2019 - Present day Desktop Support Engineer Responsibilities: • Provide on-site desktop computer/laptop/tablet hardware and software support • Provide on-site desktop computer/laptop/tablet imaging and installation services • Receive and process requests for service via telephone or email. • Monitor unassigned ticket queue and follow up on tickets • Document issues and resolutions in ticketing system thoroughly. • basic and advanced knowledge/troubleshooting skills associated with Windows operating system. • Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7, Mac OS X 10.7 and higher). • possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc • Experience with Enterprise software deployment tools including SMS, SCCM, and JAMF Casper. • Support of applications (proprietary or otherwise) is desired. • Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone. • Understand the customers’ needs, while responding in a professional and courteous manner. • Organizational skills and the ability to properly manage workload. • Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology. • standard office procedures and/or familiarity with ITIL practices. • interpret a variety of instructions given in written, oral, diagrammatic, or schedule form. • carry out multiple assignments concurrently. • interact effectively at all levels and across diverse cultures. • effective team member and handle project assignments responsibly. • adapt to changes in the external environment and organization • CompTia A+, Microsoft MCSE, and Apple ACMT Certifications FOX entertainment Group. Century city Ca January 2017 - October 2019 Desktop Support Engineer (2 years 10 months) Responsibilities: • Provide on-site desktop computer/laptop/tablet hardware and software support • Provide on-site desktop computer/laptop/tablet imaging and installation services • Receive and process requests for service via telephone or email. • Monitor unassigned ticket queue and follow up on tickets • Document issues and resolutions in ticketing system thoroughly. • basic and advanced knowledge/troubleshooting skills associated with Windows operating system. • Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7, Mac OS X 10.7 and higher). • possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc • Experience with Enterprise software deployment tools including SMS, SCCM, and JAMF Casper. • Support of applications (proprietary or otherwise) is desired. • Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone. • Understand the customers’ needs, while responding in a professional and courteous manner. • Organizational skills and the ability to properly manage workload. • Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology. • standard office procedures and/or familiarity with ITIL practices. • interpret a variety of instructions given in written, oral, diagrammatic, or schedule form. • carry out multiple assignments concurrently. • interact effectively at all levels and across diverse cultures. • effective team member and handle project assignments responsibly. • adapt to changes in the external environment and organization • CompTia A+, Microsoft MCSE, and Apple ACMT Certifications University of Southern California Los Angeles, CA July 2016 - December 2016 (6 months) IT Support , Technical Support Responsibilities: • The Technical Support Downside team oversees the technical support of all USC Downside faculty, staff and students. • Our team has a broad range of technical knowledge and all major OS’s and hardware platforms are supported, Computer/Mac malfunctions services. • Replacing or upgrading hardware Computer systems, laptop, notebook, notepad, PC, Mac (hard drive, Ram, LCD screen, keyboard, speaker, etc.). • Installations of some of Operating systems like Linux, Sun Solaris, HP-UX, SCO Unix, Apache and Tomcat • Repairing hardware, printer’s scanners, network issues, imaging, ticketing system, server diagnostic. Glendale Unified School District Los Angeles county, CA February 2016- May 2016 (4 months) Information Technology Help Desk Support Responsibilities: • Computer/Mac malfunctions services, Replacing or upgrading hardware Computer systems, laptop, notebook, notepad, PC, Mac (hard drive, Ram, LCD screen, keyboard, speaker, etc.) Repairing hardware all kind for Cellophane's, tablets (I-phone, Samsung, blackberry, Nokia, lg, I- pod mini, tablets, etc.) Replacing a: broken screen glass, digitizer, led. LCD screen, touch button or any buttons, batteries, cables wires, camera, speaker, charger port, main board, etc. • Troubleshooting a variety of computer/cellphone issues, Setting up computer security. Did troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions. • monitor computer processing systems, install software and perform tests on computer equipment and programs. Technicians may also set up computer equipment, schedule maintenance and teach clients to use programs. Other job duties can include minor repairs and computer parts ordering. UCLA Information Technology Services Santa Monica May 2015 - January 2016 (9 months) Help Desk Specialist , desktop support enginner Responsibilities: • Great people some customer service at entrance , check in / out laptop or external hard drive ( Mac or Windows ) ,inventory the new devices , register new users in the system collecting contact info and print out recipes , Encrypt laptops ( Mac or Windows ) with the different methods Bit locker , File Vault, PGP, add administrator user, back up data , install anti-virus , enable fire wall , check for system disc health and system compatibility OS version Macintosh 10.8 or better Windows Vista or better. • Check TPM level or Matrix for Bit locker, take a screen shot of error or successful process and working with workstation laptop, Active Directory, local network and printer issues troubleshooting Wan / Lan, Tcp / Ip configuration, check for Boot Camp or Dual Boot, PGP, Bit locker, File Vault check out process, and check for a user accessibility to there account after encryption and delete the created admin account. • Installing Air Watch on (Android, IOS Windows 8 phone, Blackberry 10) tablets or cellphones, Usb flash drive exchange to encrypted secured flash drive (Kingston, Data Traveler, Iron Key, FIPS 140-2 LEVEL 3 COMPLIANT) with the disposal of old one and backing up data on the process using Carbon Copy. • HIPAA Privacy and Information Security, resolving common Citrix issues of MS Licensing, system Center Configuration Manager related updates and create new reports using SSRS. GoPhone, SmartCommunications Glendale, CA February 2014 - March 2015 (1 year 2 months) Desktop support technician , Technical Support Associate Responsibilities: • Answering and responding to customer calls and mails relating to their technical issues assisting and supporting technical staff recording all calls and questions relating to technical problems in the internal call database. • Ensuring conformity of the established procedures and guidelines executing technical support functions for client server keeping up to date on latest trends and solutions in technology-related matters providing technical support.Providing technical support assistance for desktop applications providing technical support to technicians in resolving and troubleshooting technical problems Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. • Conduct research on desktop products in support of PC procurement and development efforts. • Installing OS: WinXP, Win2k Pro, Win2k Server, Linux. US Wireless, Inc. Burbank , CA September 2013 - December 2013 (4 months) Technical Support Specialist , Technical consulting Responsibilities: • Evaluates system potential by testing compatibility of new programs with existing programs. • Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Places software into production by loading software into computer; entering necessary commands. ICarry All Hollywood, CA January 2012 - July 2013 (1 year 7 months) Front Desk Support , IT networking Tech Responsibilities: • Specialized in Open Systems SAN, Client/Server Enterprise Application Integration, TCP/IP, LAN\Wan implementations, Open System to Mainframe connectivity products. • Well versed in all major Os’ and Mainframe operations. Worked with Test equipment such as LAN Sniffers, Logic analyzers, Scopes, OTDR, other optical equipment, and software diagnostic. product knowledge and technical skills to install network components and operating systems. • Understanding of network standards, such as TCP/IP network, and they must be able to configure networks for fast, secure, reliable operation. Knowledge of network security is important as companies face increasing threats that could disrupt operations or expose them to loss of confidential data. Compaq Computer Corporation Hollywood Ca February 2010 - November 2011 (1 year 10 months) Computer Hardware Engineer Specialities; • Hardware, Software, IT Services, Desktops, Servers, Notebooks, Laptops,Portable, DeskPro, SystemPro, Presario, Tandem Computers, DigitalEquipment Corporation, DECPrimary responsibilities:Design and oversee the production of computer hardware equipment.Test and re-test parts to ensure they work properly.Identify and isolate defects.Design and develop the software systems that control computers.Design and test circuits and other electronic components.Test work and refine processes.Integrate components into the final design.Evaluate the effectiveness of the design and change if necessary.Estimate cost, reliability, and safety factors.Use computers extensively to produce and analyze designs.Generate specifications for parts.Control the efficiency of processes.Supervise technicians and other engineers during development phase.Build, test and modify product prototypes.Analyze information and recommend appropriate hardware to users.Design support peripherals, including central processing units (CPUs), supportlogic, microprocessors, custom integrated circuits, and printers and disk drives.Specify power supply requirements and configuration.Retrieve data for analysis of system capabilities. iOmega Burbank Ca May 2009 - December 2009 (8 months) Computer System Analyst Responsibility: • Gather requirements, conduct analysis and provide project estimations.Develop test strategy and prepare test cases. Optimize performance ofprograms. Interact with business analysts, prepare, design, and review designdocuments. Track all defects and debug the code. Involved in productionimplementation and deployment. Skills required: SQL, DB2, UAT, Teradata,VSAM, COBOL, SPUFI, and Endevor. • Page 7 of 11 • Problem-solving and critical thinking: These abilities are necessary to identifyproblems and then evaluate alternative solutions to determine which one isbest. Communication: Excellent listening skills allow analysts to understand clients'or colleagues' needs. Strong verbal communication skills make it easier toconvey information effectively.Reading comprehension: Computer systems analysts have to read manualsand technical reports to keep up with advances and implement new technologythat meets employers’ or clients’ needs.Writing: Expect to produce written reports of recommendations.Analytical skills: The ability to analyze large amounts of data quickly andefficiently is necessary.Creativity: Computer systems analysts must be able to continually generatenew ideas. Circuit City Glendale Ca May 2008 - March 2009 (11 months) Customer service ,Technical Support Responsibilities: • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications. • Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Dadeh Pardazi Iran ( IBM ) March 2005 - January 2008 (2 years 11 months) Software Engineer Responsibilities: • Work with stakeholders across organization to identify opportunities on drivinggrowth of product/service/solution• Work with different vendors to understand how to properly architect solutionsusing their APIs• Provide constructive feedback to vendors on their APIs and potential areasfor improvement• Properly monitor key metrics for applications as they scale across IBM• Work with users to identify work. • improvements and build correspondingsolutions using our tools• Build solutions and also manage those solutions after they are deployed inproduction• Work with cross functional teams• Willingness to work with the entire stack (from the database to containers tomonitoring and alerting)• Ability to write and review code and make decisions regarding technicalimplementations• Demonstrate ability to learn new domains CIODEM19 . • Overview [email protected] is part of the IBM CIO organization that is helpingto transform the way IBM works by making it possible for IBMers to use thebest tools in the world which support modern best practices. We are dedicatedto driving positive culture change throughout the company by providing toolsand tool automations that make it easier for IBMers to do higher value work.We focus on providing a world-class user experience for IBMers and wetreat security as a fundamental aspect of this user experience. • And we usethe latest techniques, practices and technology in the industry in order tosuccessfully host large scale mission critical infrastructure. We strive to keeplearning and improving, and we work to share the knowledge we have learnedthroughout IBM. Iranian Research Institute for Information Science and Technology (IRANDOC) Enginnering sharePoint and Office 365 Consulting January 2004 - February 2005 (1 year 2 months) Specialities; • offers highly innovative world-class software solutions to businesses inAustralia, Canada and the UK.Our company is a custom software development company which focuson improving communication and collaboration within SMBs and mid-sizecompanies. We provide:- Document Management solution (including collaboration platform and ECM)- Business process automation (including workflow and BPMS)- Communication platform (including portal/Intranet/Extranet)- Digital Transformation solutions We are focused on below technologies. • SharePoint customization/development on versions 2010/2013/2016/ online- SharePoint Migration- Office 365 App including PowerApps, Flow, PowerBI, Teams, Stream,Yammer, SPFx,Graph API, REST API- Nintex form and workflow, Sparknit workflow- Office 365, G-suite, OnlyOffice- Dynamics CRM and 365Ability to develop and deliver presentations. • Knowledge of currenttechnological developments/trends in area of expertise. Ability to analyzetechnical proposals and to expand upon them or develop alternatives.Ability to communicate effectively, both orally and in writing. Ability toplan, design, and implement computer systems and applications. • Abilityto analyze complex computer problems and provide solutions. Knowledge of a broad range of relevant multi-user computer systems, applications,and/or equipment. Knowledge of, and programming skill in, at least onetechnologically current scripting language. Fundamental knowledge of basicsystems analysis. Ability to provide technical guidance and instruction on theuse of computer technologies • Writes command language script, using relevantscripting languages to support university systems. Reviews, evaluates, andrecommends solutions for hardware and software acquisitions. Thank you for your time. Warmest regards, Sincerely Arin Menasakanian Van nuys,
Websites, IT & Software
Active Directory
Database Administration
45 $
Joanna Joseph
BASIC
Data Analyst Joanna Joseph, Websites, IT & Software
PROFILE SUMMARY  PGD (Post Graduate Diploma) in Data Analytics and Business Intelligence from Unitec Institute of Technology, New Zealand  3 years of experience as a Data and Reporting Analyst with CBRE Limited, Auckland, New Zealand  Holds sound knowledge of SQL and Database Management  6 years of experience as an IT professional in Banking, Automobile, Property and Commercial Real Estate Industries  Instrumental in preparing solutions by determining and designing client specifications and standards.  Well versed with Data analysis and Dashboard creation in Advanced Excel, Qlik Sense and Tableau.  Quick learner with attention to detail, Critical thinker and Effective communicator. WORK EXPERIENCE CBRE New Zealand Engineering Analyst (ANZ Bank) Oct 2017 – Nov 2020  Analysis and Reporting on compliance, Health & Safety, portfolio metrics to identify trends and to develop cost effective initiatives.  ANZ Asset Database & CMMS Management  Provided regular analysis, insight to the Facility Management team and our Client.  Developed dashboards to monitor waste, quality assurance, work order overdues, capex plan.  Supported and developed long range budget and handover  Worked with procurement lead to provide analysis and insight at different stages of tender. Technologies/Tools : Tableau, Advanced Microsoft Excel, Service Insight (CMMS), SQL, JDE ERP, Microsoft Teams, Qlik Sense Client : ANZ Bank Domain : Banking and Commercial Property Infosys Limited (India) Systems Engineer Oct 2013 – Jan 2016  Worked on Design, development, validation, implementation and other support activities in line with the architecture requirements  Played the role of a mainframe developer in two significant projects for a leading automobile client.  Awarded the best performer as a developer for the project titled “Adding a new plant in Mexico (Salamanca) for Toyota Motor Sales”.  Worked as one of the senior developers for the project titled, “Team Member Lease Benefit Program” for Toyota Motor Sales  Developed BRD (Business requirement gathering) and designing applications  involved in mentoring and training my team in coding and testing the proposed design. Technologies/Tools : IBM Mainframe technologies (COBOL, JCL, CICS, VSAM, REXX), IBM DB2 & IMS Databases Client: : Toyota Motor Sales Domain : Automobile Manufacturing TECHNICAL EXPERTISE  Tools & Libraries: Advanced Microsoft Excel, Microsoft Office Tools, Qlik sense, Tableau, Microsoft Visual Studio, SQL server management studio, Eclipse for Java, Jupyter Notebook, Scikit Learn library, Keras library, WEKA, Cougar budgeting tool.  CRM/CMMS: CBRE Service Insight, JDE, Infusion soft, ZOHO CRM  Programming Languages: C#, Java, Python, R, HTML, CSS, JavaScript (Knockout), SQL, VBA, IBM Mainframe technologies (COBOL, JCL, CICS, VSAM, REXX)  Database: IBM DB2 & IMS (2.3 years), SQL Server 2014  CMS: Drupal, Wordpress, Adobe Business Catalyst
Websites, IT & Software
Analytics
Business Intelligence
Data Visualization
Database Administration
Microsoft SQL Server
32 $
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