Hire freelance Desktop Support

Find and hire skilled Desktop Support freelancers with Wono and get work done on a secure and flexible community-driven platform.
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Jonas Gramaliel Concepcion
Desktop Support Engineer Jonas Gramaliel Concepcion, Data Entry & Admin
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes • Manage service request, software installation, new computer setups, upgrades, etc. • Maintain ownership of user’s issue and service ensuring that they receive resolution within reasonable time frame. (Responsible to all hardware and application support, queries, issues and problems and take ownership in the monitoring, operating, managing, in the completion and delivery of issue resolution (and take ownership in the completion of delivery and issue resolution). • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Install authorized software to laptops and desktops • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Antivirus installation to all desktops and laptops • Fault-finding to laptops and desktops • Reporting faults and maintaining logs on servers, desktops, and laptops • Completing internal user moves including phones • Patching of network and phones • Basic Network troubleshooting. • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Data Entry & Admin
Customer Service
Desktop Support
Virtual/Administrative Assistant
25 $
dheeraj kumar singh
Technical Support Engineer (L2) Dheeraj Kumar Singh, Data Entry & Admin
DHEERAJ KUMAR SINGH Career Objective To be part of Security utilizing in a reputed organization that will allow me to utilize acquired skills and expertise towards progressive growth of the firm and me. Skills Profile 8yrs. Of strong experience in installation, configuration, support and troubleshooting of computer systems and networks, wide experience in technical support. Work Experience Current working: - Company Name: Team Computers Pvt.Ltd Formal Title : Technical Support Engineer (L2) Time Period : 15’Th Jan 2019 to till. Client Company: IDBI Bank Private Ltd. Formal Title : Remote Support Engineer Special Responsibility: Remote Support to all locations all over India for Both Hardware and Software. JOB RESPONSIBILITIES • Attending escalations and ensuring reduction in escalation along with achieving resolutions within SLA of response and resolution time more than 98% • Project performance achievement with Resource availability and performance • Coordinating with IM with SDM and backend team for spares arrangement, backup arrangement. • Reviews for AMC calls with Customer and internal team in a week. • Reporting like Daily Call report, Weekly Call Report, MIS, Productivity report Previous working: - Company Name: CMS IT Services Private Ltd. Formal Title : Customer Support Engineer (RE) Time Period : 28’th July 2016 to 13’rd Jan 2019. Client Company: Avenue Super marts Ltd.(Dmart India) Formal Title : Remote Support Engineer (RIM) Special Responsibility: Remote Support to all locations all over India JOB RESPONSIBILITIES • Technical Support Engineer (DL-2). • Networking monitoring and call log in ISP compilation portal with follow-up. • Preparing daily work status reports for IT Helpdesk and Vendors. • End to End roll out of IT infrastructure at new locations which included installation and setup of Desktops, Server, Laptop, Printer and Network Equipment. ACHIEVEMENTS:- • Successfully IT Support in Dmart HO office with Dmart Store (Group in Avenue Supermarts Ltd). • Successfully IT Audit and Asset collations with Tagging in PAN India at Dmart Store. Previous working Company Name: ACE computer services Formal Title : Customer Support Engineer (RE) Time Period : 1’st September 2012 to 27’Th July 2016 Client Company: Mahindra & Mahindra Formal Title : Residential Engineer Special Responsibility: Remote Support to all locations all over India for Both Hardware and Software. JOB RESPONSIBILITIES:- • Technical Support Engineer (DL-2). • Provide Remote support, coordination with user. ACHIEVEMENTS:- • Successfully IT Support in MLDL HO office with RO (M&M Group Branch Offices). • Successfully rolled out both Mahindra Lifespaces Project in throughout Goregaon(W) MahindraGarden and Bhandup (W) Mahindra Splendour • Successful in IMS Audit for ISO Certification in Mahindra Logistics. • Successful in PC Audit in Mahindra First Choice Services Limited. Academic Qualification • Graduation in B.A. from Mumbai University. • 12th passed by Allahabad Board. • 10th passed from Allahabad board. Professional Qualification • Certified Hardware & Networking form Jetking Infortrain Ltd. • Diploma in One Year Computer Application And Accounting (DCAA) Rajeev Gandhi Computer Saksharta Mission (RGSM) • Google IT Support successfully completed the online on date 13 Sep 2020 • System Administration and IT Infrastructure Services successfully completed the online on date 07 Sep 2020 • Office 365 professional plus and MS Office 2013 and 2016 Training in Mahindra Tower by Office 365 Team. • Windows 10 Installations and upgrade Training in Mahindra Tower by MS Team. Technical Skills • Install, upgrade, support and troubleshoot on Client Operating System: Windows 7, Windows 8&8.1 and Windows 10 . • Server Operating System: - Windows 2008 r2/2012/2016 • Microsoft office package: -2003/7/10/13/16 and Office 365 and any other Authorized Desktop applications. • Install, upgrade, support and troubleshoot for computer hardware and any other authorized peripheral equipment. • Performs general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment. • Performs work in compliance within specified warranty requirements. • Returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. • Safely package equipment for branches and arrange for the transport of the equipment. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any, personal computers (PC) or notebooks that has authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem for proper tier 3 support team members. Personal Details Name : Dheeraj Kumar Shobhnath Singh Father’s name : Shobhnath Singh Date of Birth : Gender : Male Marital status : Married Languages Known: Hindi, English & Marathi Hobbies : Playing Carom,Reading Books. Strengths : Team Work in Organization I hereby declare that all information given above is correct according to the best of the knowledge and belief of possession that will enable me to use my technical skills, a background, agilely to work well with a pimple. References: Provided as & when required. Date: Place: KALYAN (W) ________________________ (Dheeraj Kumar Singh)
Data Entry & Admin
Technical Support
Desktop Support
30 $
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