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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
Sindhura Balaraman
BASIC
India, Chennai
Admin/ Data entry , Executive Assistant, Sindhura Balaraman, Data Entry & Admin
Achievements :  Topper in English in senior secondary.  Passed Bsc.ISM with distinction.  Won scholarship for ranking first out of 123 students in MBA.  Awarded ‘MAHAKAVI SUBRAMINIA BHARATHIAR AWARD’ for ranking first in MBA in college.  Awarded ‘GOLD SHIELD AND CASH AWARD’ for ranking 3rd in ANNA UNIVERSITY in MBA. INDOSTAR CAPITAL FINANCE LTD Front Office/ Admin Executive. Nov’17 – Sep’18 1. EPABX (Contact Management) and front desk activities 2. Register Management and Vendor management 3. House Keeping Management and Petty Cash Handling 4. Checking of vendor bills and forwarding for payments. Maintaining expense details for all the vendors and following up with them. 5. Courier – Inward and Outward management including speed post 6. PAN INDIA admin management including office set up , courier management, branch wise inauguration details, manpower set up. 7. Maintenance of MIS branch opening and disbursement reports for PAN INDIA. Executive Assistant Activities : 1. Ticket booking , complete record maintenance , preparing MOM, providing data for presentation 2. Scrutinizing bills of all the State Heads and arranging for their reimbursment. 3. Maintaining expense details for the Business Head. 4. Monitoring all HR activities , taking care of recruitment for PAN INDIA. 5. Maintaining meeting appointments for Business Head and organising for the same. INITIATIVE: Complete office maintenance, infra and set-up of the organization since it is a start-up company. ELS INTERNATIONAL EDUCATION PATHWAYS PVT LTD Operations and Finance Executive. Aug’16 – Nov’17 1. ETS TOEFL TESTING– Test Centre Administrator and Proctor, incharge of TOEFL administrations. 2. EPABX (Contact Management) and front desk activities 3. Register Management and Vendor management 4. Printing of ID, Visiting and Access cards for new employees 5. Stock Management for Gift Items and Marketing Materials 6. House Keeping Management and Petty Cash Handling 7. Events organized : ELS Fair, US Commercial Services Fair. 8. Checking of vendor bills and forwarding for payments. 9. Travel Desk Management 10. Diesel Payments & Management of Receipts Finance activities : 1. Accounting of weekly payments in QuickBooks Intuit. 2. Bank Réconciliation Statement 3. Chennai and Branches student receipts and petty cash accounting 4. Online payment of PF, ESI, TDS and service tax and GST 5. Online telephone payments and recharge of petrol card 6. Credit card workings and reconciliation 7. Processing of employee reimbursements. INITIATIVE: Proper organization of stocks and maintenance of office cleanliness. HDFC BANK LTD Assistant Manager – Retail Branch Banking. Apri’14 – Aug’14 - 1. Cross-Selling of HDFC bank products to customers walking-In to the branch. - 2. Maintain deliverables such as cheque book, debit cards and pins of customers and inform them about collecting the same on a regular basis. - 3. Monitor CRM tool and customer related queries - 4. Generate leads for various banking products such as Insurance, Fixed Deposits, Savings - Account etc. - and provide a report to Frontline Sales team., - 5. Perform all back end operations for transactions such as Accounts Payable and intimate customers on a timely basis. - 6. Ensure and check proper stock of deliverables daily and enter them into the system. INITIATIVE: Acquired many new customers for insurance policies and opening of savings accounts. ELS INTERNATIONAL EDUCATION PATHWAYS PVT LTD Operations and Finance Executive. Aug’16 – Nov’17 1. ETS TOEFL TESTING– Test Centre Administrator and Proctor, incharge of TOEFL administrations. 2. EPABX (Contact Management) and front desk activities 3. Register Management and Vendor management 4. Printing of ID, Visiting and Access cards for new employees 5. Stock Management for Gift Items and Marketing Materials 6. House Keeping Management and Petty Cash Handling 7. Events organized : ELS Fair, US Commercial Services Fair. 8. Checking of vendor bills and forwarding for payments. 9. Travel Desk Management 10. Diesel Payments & Management of Receipts Finance activities : 1. Accounting of weekly payments in QuickBooks Intuit. 2. Bank Réconciliation Statement 3. Chennai and Branches student receipts and petty cash accounting 4. Online payment of PF, ESI, TDS and service tax and GST 5. Online telephone payments and recharge of petrol card 6. Credit card workings and reconciliation 7. Processing of employee reimbursements. INITIATIVE: Proper organization of stocks and maintenance of office cleanliness. HDFC BANK LTD Assistant Manager – Retail Branch Banking. Apri’14 – Aug’14 - 1. Cross-Selling of HDFC bank products to customers walking-In to the branch. - 2. Maintain deliverables such as cheque book, debit cards and pins of customers and inform them about collecting the same on a regular basis. - 3. Monitor CRM tool and customer related queries - 4. Generate leads for various banking products such as Insurance, Fixed Deposits, Savings - Account etc. - and provide a report to Frontline Sales team., - 5. Perform all back end operations for transactions such as Accounts Payable and intimate customers - on a timely basis. - 6. Ensure and check proper stock of deliverables daily and enter them into the system. INITIATIVE: Acquired many new customers for insurance policies and opening of savings accounts. AMTEX SOFTWARE SOLUTIONS PVT LTD Executive – Finance and Accounts Oct’12 – Aug’13 1. Working on TALLY ERP 9 software for the core finance team 2. Passing Journal vouchers, invoices booking for Chennai and Delhi 3. Direct contact with the CEO, and taking care of his personal and official transactions 4. Responsible for handling cash and bank related transactions and tallying physical cash on a daily basis. 5. Regular co-ordination with the bank and maintaining cordial relationships with them 6. Responsible for Vendor and creditor payments and filing of VAT,CST for Amtex group companies, and TDS online payment. 7. Responsible for Bank Reconciliation Statement and petty cash and housekeeping expenses. 8. Maintaining company seals and taking care of stationaries and proper management of them. 9. Raising of invoices-domestic and international and preparation of reports. INITIATIVE: Creation of new reports for fund management and requirement.
Data Entry & Admin
Customer Support
Data Entry
Email Handling
Microsoft Outlook
Virtual/Administrative Assistant
15 $
Sidney Hargrave
BASIC
United States, Portsmouth
General Freelance Sidney Hargrave, Data Entry & Admin
Norfolk Naval Shipyard: August 2015 – Present Shipfitter Apprentice 8.2019-Present: Assisted in the shipyard JRC program as a material handler. Duties include cataloguing, organizing, and tracking of material for shipyard use, as well as customer service. 5.2019-8.2019: Assisted C920 Instructor Don Martin. Responsible for fixing the filing system; filing tests and test results; making copies of coursework as needed; providing assistance with coursework edits; taking phonecalls; communicating with management. 8.2018-4.2019: Worked in 900F as a Hazmat Coordinator/JRC/Tool Room attendant. Responsible for organizing, issuing, and tracking hazardous material, as well as checking satellite EUSLs. Attended a class on CHRIMP and learned how to handle EUSLs. Issued gloves, safety glasses, and other consumables as needed. Ran inventory. Prepared appropriate emails and memos about work. Maintained tool inventory and issue tools as needed. Input data in eFem and Microsoft Excel. Tracked shuttle driver data. Accepted and filed work tickets for 900F. Worked on the La Jolla project replacing floor tile, patching holes in drywall, and helping frame a trailer. Tracked furniture for the projects. Utilized eFem, Webcentral, various. 4.2018-8.2018: Assisted the X11 and X17 Apprentice Supervisors with office work; put together Trade Training Plans for the incoming first years; performed various tasks such as making copies, putting documents together, and relaying documents to other departments; aided in answering first years’ questions & in directing them as instructed by Apprentice Supervisors. 9.2016-10.2016: Spent time in Mold Loft learning pipe development, crafting item molds in AutoCAD. Reading/understanding paperwork and blueprints. Fitting and cutting components for ships. Laying out patterns for components. Repairing and maintaining components on ships. 8.2015-9.2016: Shop work and training. Self Employed: January 2009 - Present Artist Taking private commissions of illustrations, logos, and tattoos utilizing Adobe Photoshop and Clip Studio Paint. Communicating with customers to negotiate prices and ensure quality of purchase. Participating in conventions, and in doing so, maintaining an inventory of office supplies as well as the items for sale such as books, prints, and stickers; price range; designed and ordered a standing banner for advertisement; recorded money in spreadsheets; and travel information. Took on multiple jobs related to typography, graphic design, and logo design Miscellaneous Painting the interior of houses utilizing paint rollers, drop cloth, trays. Installed window unit air conditioners. Built sheds, extra rooms, repaired walls, fixed rabbit hutches. Installed drywall. Utilized hammers, nails, drills, measuring tape, levels, wrenches. Repaired toilets, showers, and sinks. Built and repaired computers.
Data Entry & Admin
Customer Service
Infographic and Powerpoint Slide Designing
Email Handling
Data Entry
Microsoft Office
30 $
Kamran Afzal
BASIC
Pakistan, Karachi
Outsourcing Kamran Afzal, Data Entry Admin
I'm one of the Partners and Co-Founders at Trusted Outsourcing, a global B2B data services outsourcing firm, serving as the active Managing Partner of the company since 2019. I look after the data mining and data processing operations including but not limited to targeted contact list development, prospecting, email searches, candidate sourcing, phone validation, data cleansing, data append & enrichment, virtual admin assistance, data entry/conversion and insurance back office administration services being offered to clients in GCC, USA, Canada, Europe, and Australia and reselling Human Capital Management Software (Digitalization of HR) of myhcm Pakistan Private Limited as their Channel Partner in Pakistan only. My expertise is in top quality business process management in the fields of data collection and verification, and services that support and complement the users of prospecting leads, big data and on-demand data services. I manage the company operations having multiple teams; however most of my time is spent maintaining client relationships and quality assurance of end products being delivered to our clients. I’m basically the Project Manager and the one and only point of contact for my clients, which help them deal with one person for all their project needs. I pursued my MBA in Finance from Preston University Karachi-Pakistan, and received Award in Insurance (Fitness Insurance Test – FIT) and Cert. CII (i.e. Certificate in Insurance) from Chartered Insurance Institute, UK. Having been insurance related education, worked in Kingdom of Saudi Arabia as Riyadh Branch Manager (two years contract) for a Saudi Insurance and Reinsurance Brokers and also worked in Oman. Whereas in Pakistan I have worked with world largest insurance brokers at Aon Insurance Brokers Private Limited and Unique Insurance Brokers Private Limited (Correspondent of Marsh in Pakistan) where I was managing large corporate names like PepsiCo, Barclays Bank, TOTAL, HSBC, Jotun Powder Coating, SHELL, Linde, JAZZ, TELENOR, KFC, P&G, Bureau Veritas, Sanofi, UDL Group, Hellman, National Foods, Pak Suzuki, Indus Motors, Halcrow, Transworld, METRO CC, Makro CC, AIG, Al-Jazeera Network, Dutshe Bank, Kansas, KGS Sourcing (formerly Red Cats), Ogilvy & Mather, Soho Square, Essity (i.e. BSN Medical), Exterran, SAS, SGS, SOS, Abbot, RB, Lundbeck, Pulcra Chemicals, Engro Foods, Engro Eximp, Lotte, Moodys, General Electric (GE), Vestas, Western Union, Loreal, Coffey International, Jacob Engineering, Mitchel’s Food, PTB Foods (formerly ULKER i.e. Yildiz Holding), Rasul Flour Mills, Bata, ABB, ABB Automotive, Schneider Electric, Prestige Kitchen, EBM, Inbox and IBM etc, allows me to understand the business standards, quality requirements and timely communication that clients are looking for. My clients usually are owners or senior executives of their companies, executive recruitment, consulting firms and startups. I also work closely with marketing teams of small to medium sized companies looking to build email or marketing lists or clean up as well as manage their internal databases. I’m very flexible, responsive, and persistent. I can work on small or large team based projects with ease, as well as ramp up and down on short notices. It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects; however since you never know when a small ad hoc task can convert into a large entrepreneurial enterprise so I look forward to working with one time clients as well. I'm flexible with my working hours; however I usually maintain CST US office hours with Skype/Email/Phone connectivity, and am happy to work closely with you and provide you complete end to end support so you don’t have to deal with multiple freelancers. I look forward to hearing from you! Kamran Afzal
Data Entry & Admin
Data Entry
Bookkeeping
Data Mining
Email Handling
Excel
8 $
MALA DUTTA
BASIC
India, New Delhi
Administrative Assistant Mala Dutta Mala Dutta Mala Dutta, Mala Dutta, Data Entry & Admin
Job Experience Duration : May 2019 till March 2021 Organisation : BST Infratech Limited – Kolkata (India) Position : Executive Business Development Job Profile : Official correspondence, send / Receive Email . Procurement / Vendor management Taking Quotations and price variations Coordination with vendors Duration : June 2018 till November 2018. Organisation : Third Eye Security Guarding Pvt Ltd. – Kolkata (India) Position : Operations Coordinator Job Profile : Noting and making reports on minutes of meetings. Monthly Attendance and Billing Cycle Filing of regular reports from respective executives Payment follow ups Coordination with clients as and when required To cross check if the executives are visiting units on regular basis Duration : March 2017 till June 2017. Organisation : Utkarsh India Limited. – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Taking care of Flight and Train Bookings Generating Report of Attendance from Biometric software Taking care of inbound and outbound couriers. Duration : August 2013 – May 2014 Organisation : M/s. Akar Technical Services Co LLC – Dubai (UAE) Position : FRONT OFFICE EXECUTIVE/ADMIN ASSISTANT Job Profile : (Reporting to Manager HR & Admin) Handling Front Office, attending telephone calls and visitors Official correspondence, send / Receive fax, Email and Courier Maintaining attendance sheet, making inventory of office equipments, Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Maintenance of stationary, pantry Duration : November 2010 – September 2011 Organisation : Lahmeyer International – Kolkata (India) Position : Front Office Executive Job Profile : Handling calls, Maintaining attendance register, Maintaining Stationary Assisting seniors in day to day work. Taking care of inbound and outbound couriers. Raising Purchase orders and Invoice. Duration : December 2009- August 2010. Organisation : Inspectorate Griffith India Pvt. Ltd – Kolkata (India) Position : Executive Assistant to Managing Director. Job Profile : To provide assistance MD in his official tasks, arranging his appointments, travel itinerary, meetings, paper work and correspondence, etc. Preparing MIS and other reports and presentations as may be required by the MD from time to time. Perform general secretarial duties to include but not limited to Xerox, faxing, mailing and filing. Correspond independently with clients, managers, etc. as per the direction of MD. Assist the other senior managers of the company in preparing reports, presentations, etc. as may be required. Duration : February 2007 – December 2009 Organisation : M/s WIPRO Limited - Kolkata (India) Position : Senior Associate (Hospitality Management) July’08 to December’09 Job Profile : Taking care of Guest house and hotel all over East zone bookings for employees and clients Maintenance of guest house Visits of Private Guest house and Hotels Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Position : Executive Assistant to the Senior VP and Global Head – Feb.’07 to Jun’08 Energy and Utilities Job Profile : (Reporting to SR. Vice President) Responsible for all travel plan and meetings. Fixing up of calls Hotel reservation and travel bookings Coordination with the team members regarding the meetings Taking care of the guest house bill settlements Taking care of the guest house which includes room booking, maintenance, All other guest requirements Achievements : • Received Certificate for the Management of the Guest House. Duration : November 2005 – November’06 Organisation : M/s TNT India Pvt. Ltd. – (Nov.05 to Apr.’06 New Delhi) (May’06 to Nov.’06 Kolkata) Position : CUSTOMER SERVICE ASSISTANT (October’06 to November’06) Job Profile : (Reporting to Customer Service Head) Responsible for the day-to-day all aspects of client service. Making sure there are no problems with any trading. Handling customer queries & ensuring customer satisfaction by achieving delivery & service quality norms. Selling different kind of products rendered by TNT for its valuable customers. Position : FRONT OFFICE EXECUTIVE / RECEPTIONIST (November’05 to September’06) Job Profile : (Reporting to Customer Service Head) Handling Front Office, attending telephone calls and visitors Receive Email, Co-mail and Courier Maintaining call register (for STD & ISD) Dealing with Customers as well as outside guests, taking and passing messages Maintaining clients birthday and anniversary list. To arrange flower bouquet and cards for them. Preparing proof of delivery for clients and handing it over to the cc department. Duration : October 2004 – June 2005 Organisation : M/s UTV Software Communications Ltd. – New Delhi (India) Position : OFFICE ADMINISTRATOR / FRONT OFFICE EXECUTIVE Job Profile : (Reporting to GM Admin & Dubbing) Handling Front Office, attending telephone calls and visitors Making appointments, hotel & airline bookings Official correspondence, send / Receive fax, Email and Courier Accounts related – maintaining attendance sheet, making inventory of office equipments, coordinating with HO for Payment reminder Maintaining filing system Dealing with queries of in house as well as outside guests, taking and passing messages Taking appointments, fixing meetings Raising of Purchase orders Maintenance of stationary, pantry
Data Entry & Admin
Microsoft Office
Email Handling
Procurement
Data Entry
Customer Service
20 $
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