Hire Erpcrm Software freelancers in India

I am passionate about new technologies, new ideas and new ways of thinking. I have experience of Four years plus in Application Support. I have more interest in working in development and Enhancement of Applications based on my IT Skills. I have knowledge of Dot Net programming & Sql queries.

I'm an individual with 2 years of experience in Salesforce CRM. Expertise in Configuration,Apex development, Deployment, Visualforce, Apex triggers, Troubleshooting, User training and Setup. Excellent communicator with the ability of smooth understanding nd making connections with client.

• Understood consumer need's and behaviour through extensive research, customer feedback analysis to implement DIY flows, improved Customer Service (Ticket Creation), decreased FTE count • Gathered business requirements, made BRD's , designed Use cases, User stories, Flow diagrams • Designed Customer facing Websites/ Applications/ Web Portals / Chatbots / WhatsApp Chatbots • Defining Product Roadmap and drive the Product Development in an analytical and structured way across platforms (web, mobile) • Collaborated with UI Team to produce wireframes, designs, HTML's for development Teams • Perform UAT Testing for enhancements, features, products to produce final product (Go-Live) • Implemented Call Centre Automation for Customer Service and Leads - Auto Dialler, daily MIS's, monitoring KPI's • Helped in generating high quality leads for (Home Loans) through Automation/Data Analytics • Go-To-Market Strategy - Formulated Customer Service and Leads strategy for over 500K happy IIFL customers • Experience with Analytical tools like Google Analytics, Clever Tap, Power BI, • Analyse existing business process and do process reengineering and develop To Be processes Understand and present functionalities present and not present in applications (GAP and scope of enhancement) • Implemented Digital Strategy and Transformation across Unilever Global • Transitioned more than 10 processes/projects from Unilever Poland to Capgemini • Did process mapping ,analysis of improvement areas across Supply Chan Finance • Used UI Path to implement RPA across Supply chain Finance processes • Offered strategic consulting on problem-solving, gap analysis, risk analysis, and cost-benefit analysis • Liaising with stakeholders for gathering requirement, scoping and documenting business requirements; supporting the high priority accounts clients • Administered pre-sales activities across European region of Unilever and creating presentations, pitching to client to get more and more processes from Unilever • Monitored process re-engineering to reduce costs and improve efficiency

Detailed-oriented, Responsible, Fast Learner, Team oriented, customer satisfaction and highly motivated engineer with a get-it-done, on-time and high-quality spirit. Troubleshooting, ERP Operations,Requirement Gatherings, Database schemas, Stored procedures, Customer Satisfaction, Auditing. Solving client issues efficiently & promptly and analysing the issues both from front end & back end.

Hi, I am Naveen, looking for a job. I have a total of 7 years of experience in email, chat process.