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Prasanthi Medarametla
Incident Manager and System Admin/Analyst Prasanthi Medarametla, Websites, IT & Software
Name : M.Prasanthi Objective : To procure proficiency in Domain knowledge and Real World Experience, indispensable for Software Professional to accomplish a phenomenal, challenging position and to lead a pivotal role in facing the challenges posed by the industry. Experience Summary:  Over 2+years of progressive IT experience.  Keep abreast of current technology.  Understands Avature’s infrastructure and processes  Avature system admin deals on internal customers' requests, such as infrastructure systems maintenance and service tasks for development teams  Troubleshoot infrastructure incidents that may arise. Monitor, analyze and solve security issues.  Installation of Operating systems.  Taking the Full Responsibility & Owner ship of all the server issues.  Experience in Installing, upgrading and configuring Red HatLinux 7.x  Experience in Creation and managing user accounts, security, rights, disk space and process monitoring in Red hatLinux.  Providing day-to-day user administration like adding or deleting users, password aging.  Configuring and administering NFS and AUTOFS .  Automation of jobs using AT & CRON scheduler.  Setting up file, folder permission using by ACL, SUID, SGID and Sticky bit.  Configuring Sudoers.  Knowledge on ITIL process (incident, change, problem management). Technical Skills:  Operating Systems : RHEL 6.x, Windows  WWW Servers : Apache Tomcat.  Networking : TCP/IP, NFS, FTP, DNS, DHCP, NIS  Backup : Tar, zip  Oracle cloud Infrastructure  Avature  ITIL, ITSM Project Details: Clients : Deloitte Duration : 2021 May – Present Designation : Avature System Administrator Ticketing Tool : Salesforce Description: Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals Roles & Responsibilities:  Responsible for ATS and CRM system configuration, workflow creation, documentation of configuration decisions/business & system requirements.  Interpret and translate business process flows to coordinating system workflows.  Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing.  Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates.  Maintain functional knowledge of HR processes and platforms.  Responsible for inbound and outbound interface and integration support including partnering with IT and HR CoE to troubleshoot and identify issues as well as propose, test and implement solutions.  Develop training documentation and deliver end user training as needed.  Manage role-based security to ensure accurate functionality for users.  Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives.  Additional work as assigned. Project Details: Clients : Oracle India Pvt Ltd Duration : 2019 Nov – 2021 March Designation : Linux System Administrator Ticketing Tool : Internal tool Monitoring Tool : Internal tool Description: Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2019, Oracle was the second-largest software company by revenue and market capitalization. I am working with AM & R Team, It is a live project and our team provides 24/7 Monitoring and Resolution to the alerts received from the servers. We are maintaining more than 1000 servers of different Clients all over the world. We work with different teams with good coordination from different places. Roles & Responsibilities:  Providing technical support on systems, managing incidents and ensuring user satisfaction levels by resolving their problems.  Monitoring the Servers  Incident Management  Assigning permission using ACL.  Configuration of SUDO users.  Providing day-to-day user administration like adding or deleting users, password aging.  NFS server.  Maintaining better Co – ordination between the team members.  Good knowledge of identifying and solving problems and enjoy working in a team. Project Details: Clients : iNetFrame Technologies Pvt. Ltd. Duration : May2017 – March 2018 Designation : Linux System Administrator Description:iNetFrame’s expertise on Application Engineering addresses these ever-rising demands placed on software solution organizations. The need to develop software applications in aggressive timeframe is placing special demands on software organizations to respond to the market. Added to this, the frequent changing technology platforms and mastering these add to the challenges of an organization. Responsibilities:  Creating volumes and managing file system using Logical Volume Manager (LVM).  User and group administration.  Editing configuration and other files using editors like vi and vim.  Problem diagnosis and troubleshooting of Linux Servers.  Effective team player with an aptitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.  Meeting client’s SLA and make sure that SLA is not violated  Managed users and groups, File/Directory Permissions under Linux Education:  Bachelor of Engineering from 2011 to 2015 in JNTUK having 69.9%. Declaration: I hereby, declare that the above information is true to the best of my knowledge and belief. (Prasanthi)
Websites, IT & Software
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