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Abhinash Pradhan
India, Bengaluru
Sr Customer Support Representative Abhinash Pradhan, Websites, IT & Software
Company: Perk.com Software Private Limited Designation: Senior Customer Support Representatives Role: Email Support, Basic QA, assist TL and training new hire Period: 19 April 2016 to 31 December 2019 Project: Perk, Viggle and WatchBack Customers via email. Perk is a Reward Engagement Platform that brings together the interests of advertisers and consumers to deliver profound insights and actionable results. Just like getting rewards for using your credit card, Perk rewards you for what you are already doing while on the Internet like shopping and searching. Perk Points are earned by shopping at our partners stores and through web searches using Perk Search. You are then able to trade those points for things you love: Cash, Gift Cards, Airline Miles, Electronics, or make a Donation. Shop, Earn, Perk! Perk Apps: Perk app, Perk.tv, Perk TV, viggle.tv, Viggle, Scratch and Win, Perk Pop Quiz, Perk Unlock & Win, Perk Screen, Perk Search, AppTrailers and Watchback. Job Roles and responsibilities: • Acknowledging and resolving customer complaints by daily checking the tickets which require an immediate solution. • Knowing our products inside and out, if I have any doubt, I check with the Developers regularly. • Check all new as well as unresolved tickets or emails. • Check with appropriate developers if technical help required. • Any tickets which need technical help, we have an excel sheet where I update there and create Daily task at the end of the day. • Create a Jira task if there are any outages or same issues reported by multiple users or customers. • Keep a track on Jira task and daily tickets worked. • If I notice anything which needs to be added or removed from our app, I update the same to my Manager, create a Jira and same will be updated in the app. Like, there was no State name 'Puerto Rico' in redemption page so I requested the same and the State name were added and many more. • I create Daily Tasks and Daily Bonus so that users can use on a daily basis. • I verify all the accounts daily around 1500 accounts. To check if users are doing any frauds, using any unauthorized app to earn points or using VPN, etc. • Help new hire with training if authorized by TL. • Communicate and coordinate with colleagues. • If any update required, then I check with the US team or developer or QA and share with the team in a team hurdle or Slack. • I check our apps daily to see if any glitch found, if yes, I check with the developer or post them through Slack. • We are available 24/7 and make sure to be available if an agent is on leave. • Managing team. • Create Macros on request issue. • Provide information to users/customers about our apps if users are unaware of some Perk apps. • Team supervision, providing guidance and development through coaching. • Resolved customer complaints and concerns through active email communication and a blend of empathy and professionalism. As Senior Customer Support Executive • Proven Customer Service skills, proficiency with Internet based application and mobile apps. • Resolved queries from clients (Email Support). • Working on Customer Queries using Zendesk Tool. • Trouble-shoot and provided assistance with website login and Mobile apps with first level technical issues. • Monitoring Rewards Program and Processing rewards to the customer to promote understating and engagement. • Proven leadership qualities. • Reporting any kind of bugs related to the Apps on Jira for better understanding and easy process with the technical and development team. • Training new team mates on Apps and other required tools. • Engaging with other team managers for better understanding of bug fix. • Handling Rewards platform with Giftxoxo, Tangocards, Amazon, Incomm, Alder, PayPal. • Manual fraud check on user profile. • Reward processing to users on regular basis. • Verifying user Government Identification and Tax forms. Company: Mphasis Designation: Senior Transaction Processing Officer Role: Responding to customer queries through emails Project: Capital One UK (Credit Card Company) Period: From 03 June 2014 till 2 January 2016 Daily activities: • Assist Complain of customer. • Provide knowledge to customer regarding Applying another Credit Card with different interest rates. • Refund process etc. • Transactions incorrectly added. • Payment made but not showing in account. • Account Closure. • Credit Limit increase. • Dispute regarding transaction where customer informs that they have not made transaction but was charged. • Assist customer in doing CPA – Continuous Payment Authorization
Websites, IT & Software
Google Chrome
Google Docs
Daysheana Walters
My Cover Letter Daysheana Walters, Websites, IT & Software
Daysheana Walters Dear Hiring Manager, I am applying for the Administrative Assistant position at WONO Inc. The job description directly correlates to my strengths and qualification as an assistant. A quick learning problem solver. Extremely organized, a born assistant, I love order, making lists, and the feeling I get when I accomplish a goal. I am studying Civil Engineering and will continue at Umass Lowell in the fall. During my time in college I have submitted multiple lab reports on our class assignments and have adequate knowledge with many computer applications. While attending my surveying course I experienced an extensive amount of days in unpleasant weather. Working through heat, rain and snowy days, keeping my composure and still submitting accurate work. I have experience with construction materials such as, a theodolite, measuring tape, total station, GPS/GNSS, level and rod. Furthermore, through my Co-op experience at Tishman Company I learned the responsibilities of a career in Project Management. I participated in city meetings, helped deliver drawings, and gave walk-through updates of the site. I was also given detailed information about multiple jobs onsite and experienced many of those outside conditions.If granted this opportunity I will continue to build upon those leadership skills. I would be honored to continue my learning in a hands on experience. I am capable of grasping concepts quickly, and welcome a challenge. My skill set includes two languages, high level of math proficiency, an intense attention to detail, and an upbeat attitude. With some training I know this opportunity could be mutually beneficial. If you have any questions, please contact me . I am hopeful that I will see you to further discuss this opportunity with WONO Inc. Sincerely, Daysheana Walters
Websites, IT & Software
C++ Programming
Google Chrome
Microsoft Project
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