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Jeffrey O'Boyle
Quality Assurance Engineer Jeffrey O'Boyle, Engineering & Science
PROFILE Highly accomplished Scrum Master certified Quality Assurance professional with extensive experience in risk management, compliance requirements, quality metrics and test management. Expertise includes:  Software Quality Assurance / Management Lead / Application Validation & Verification  ASPICE Compliance Management including engineering work product and process audits  Agile & SDLC/Waterfall Methodology / Testing Tools / Audit & Process Compliance Management  Engineering / Defect Management / Release Management / Project Deployment. STRENGTHS  Able to plan and oversee a full range of projects from concept through successful conclusion  Demonstrates ability to manage, motivate and build unified teams that achieve results  Decisive, yet flexible, in responding to changing business needs  Self-determined, adaptable, reliable team player. Impeccable work ethic. SOFTWARE & TESTING APPLICATIONS SUMMARY  Software Applications: JIRA, SalesForce, MS Project and Visual Studio Ultimate  Languages: SQL, Visual Basic, Java, C, C# and C++  Database tools: SQL, Oracle, MS Access and TOAD  Application Tools: SharePoint, Polarion, SWIT, AAIMS, Confluence and Planview  Testing tools: Quality Center, TestDirector and WinRunner, ClearQuest and MS Test Manager  Automotive telematic applications: Gskills, (SRT performance) and SQDF (vehicle statistics)  Enterprise Software: IPManager, Atlas PROFESSIONAL EXPERIENCE Software Quality Assurance Engineer 8/2018 – 12/2020 Aptiv – A Tier 1, Global Automotive Technology Supplier, (spinoff of Delphi Technologies), Troy, MI. Project: Fiat-Chrysler Automotive (FCA)  Directed, conducted and documented timely risk-based Assessments for each FCA release and created metric reporting to showcase results  Initiated periodic FCA work product internal audits utilizing ASPICE V-model standardized processes, consolidated results and presented findings to stakeholders  Constructed, refined and implemented a new comprehensive QA process plan procedure to be utilized during each release cycle  Reformulated QA methodologies identified during gap analysis/external assessments  Mentored and coached project teams to achieve high-quality assessment ratings  Tailored and adapted findings to further mitigate FCA systems and software platforms risk  Responsible for conducting and facilitating monthly QA Peer Reviews Audits with project engineering team using ASPAT_3.1 audit methods  Established quality assurance verification standard and criteria for work product inspection  Utilized 3L5W defect analyses to identify error root cause and track through JIRA and AAIMS  Extensively utilized Agile sprint methodologies and JIRA to estimate, manage and track assigned FCA quality assurance project work to completion. Quality Assurance Manager 3/2017 – 4/2018 Plymouth Rock Energy – An independently owned energy supplier, Oak Park, MI.  Initiated, engineered and implemented the quality assurance function from the ground up  Developed and documented QA best practices and processes  Supervised and directed an automation testing team  Authored manual test plans to enhance and perfect the functionality of the SalesForce, EnerForce and FinancialForce business applications  Created FinancialForce automation test strategy for product upgrade  Constructed and executed a Customer Enrollment Rate Savings QA project plan  Established an Agile Test-Driven Development (TDD) culture within the development team. Software Quality Analyst 9/2013 – 3/2017 Title Source, Inc. – Part of the Quicken Loans Family of Companies, Detroit, MI.  Quality Advocate for the Atlas application. Performed integrated QA testing in Agile environments  Identified, investigated and resolved product performance issues during the Agile sprint process  Established comprehensive regression test strategies, cases, scripts, plans and procedures  Utilized automated scripts to analyze requirements against completed development to identify gaps  Performed functional testing to identify defects and track risk/compliance issues to resolution  Experienced with web servers, application servers and relational database technologies. Qualification Engineer II 4/2013 – 8/2013 JDM Systems Consultants, Inc. – Farmington Hills, MI. Client: Chrysler LLC, Auburn Hills, MI.  Performed Chrysler UConnect infotainment vehicle systems including telematic testing of head units and bench top simulation  Perform software validation to ensure design and customer requirements are met  Recreated customer infotainment experiences through mobile testing techniques to identify, assess and report defects in Dodge Viper, Dodge Durango and Jeep Grand Cherokee vehicles  Interfaced with Sprint and Harman third party vendors to resolve platform compatibility issues  Created test plans, reproduced defects and generated new test cases for stability testing. QA Engineer 11/2009 – 4/2013 Computer Consultants of America – Southfield, MI. Client: Thomson Reuters, Southfield, MI.  Managed multiple, concurrent QA testing web-based intellectual properties (patents, trademarks, disclosures) projects within a fast paced, Agile environment  Utilized test requirements to estimate work, create test plans, execute and track test cases, while ensuring evolving business needs were met  Updated and refined previous generated test cases to include new enhancements per Agile release  Trained QA testing teams in QA methodologies, procedures and best regression testing practices  Performed critical defect regression testing; findings saved department $100K in revenue. QA Analyst/Lead 3/2008 – 2/2009 The Epitec Group – Southfield, MI. Client: Comerica, Auburn Hills and Livonia, MI.  Created, planned and documented test strategies and test plans for large scale system projects  Developed test case procedures, created test scripts and managed manual testing defects  Utilized Compuware QA Center Test Suite (Portal, QA Run, QA Director and TrackRecord) tools. Senior Technical Specialist 8/2007 – 2/2008 Client: Blue Cross/Blue Shield of Michigan, Detroit, MI.  Utilized strong technical background and led functional testing teams through the SDLC process  Implemented complex components through mainframe conversion process to test environment  Analyzed data conditions, performed defect management and optimized test plans. Quality Assurance Project Lead 5/2006 – 6/2007 The Hanover Insurance Group – Howell, MI.  Managed multiple projects of $500K + and increased QA efficiencies by reducing costs 31%  Created and implemented software test design specifications, software test plans and test cases  Led a team of 7-10 QA testers and managed the QA operations for assigned projects within the property/casualty, BOP and personal (auto, home and boat) insurance lines  Managed and executed successful outsourcing plan and increased productivity up to 25%  Motivated and coached staff while fostering teamwork in a positive team environment. Further QA & Leadership job expertise attained from the following additional sources:  Senior QA Analyst, The Judge Group – Bloomfield Hills, MI. Client: Detroit Edison  Senior QA Test Engineer, TEK Systems – Southfield, MI. Client: ABN AMRO Mortgage  Software QA Consultant, Compuware – Detroit, MI. Clients: Ford and Volkswagen  Business Systems IT Faculty Instructor, University of Phoenix – Southfield, MI.  Lectured and taught PM methodology and SDLC curriculum to students  Mentored students to achieve their career goals and earned high performance reviews. EDUCATION  Scrum Master Certification – August 2018  Master of Science in Computer Information Systems, University of Phoenix, Southfield, MI  Bachelor of Business Administration in Marketing, Eastern Michigan University, Ypsilanti, MI.
Engineering & Science
Quality and Reliability Testing
mofya chilufya
Office assistant Mofya Chilufya, Engineering & Science
WORK EXPERIENCE 1. Ceric Technologies Limited  joined Ceric in February 2020 to May 2020  Served as an office assistant to devise workable marketing strategies, with the aim of not only sustaining it but developing the business as well. 2. SHOPRITE ZAMBIA  served as a stock taker  Joined in January 2018 to February 2018  I played the following roles: Coordinating of stoke taking  While working for Shoprite , I ensured the stoke was taken all the time for effective accountability SKILLS  Administrative Support  Team Management  Analitical,Creative,Resourceful  Project Management  Good Communication and interpersonal  Research Skills ,Punctual, Time driven with anti-procrastination habits  Conversant with Microsoft office Word ,excel, Access and Power Point,Internet,Statistical packages such as SPSS Mini tab and basic computer Software  Excellent in oral and written skills  Good at plant design and process controlling  Courageous and a good risk taker  Good at listening  Persistent  High attention to details  Easy to grasp concepts and new information  Growth oriented and willing to learn  Very analytical and resourceful  Very Flexible  Ability to work under high pressure and within the given time  Very good at multi-tasking  Disciplined and highly organized
Engineering & Science
Chemical Engineering
Renewable Energy Design
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