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Konstantine Kouzinoglou IT Project Manager with 10 years Experience, 5 years of Web Design, and 5 years of IT Support SUMMARY OF QUALIFICATIONS • Adept at instituting procedures that save time, reduce costs, and eliminate redundancies. • Team leader with demonstrated ability to build strong working relationships with coworkers. • Proven track record working with senior management and department heads to assess and institute company-wide technical support policies and procedures. • Possession of strong technical skills, with Jedi proficiency in Windows as well as Mac environments. PROFESSIONAL EXPERIENCE Warshaw Incorporated – Ridgewood, NY 2016-Present IT Project Manager/Webmaster • Maintain networking, internet, and server communication between our two locations: New York and New Jersey • Facilitate corporate technological purchases and corporate product design. • Responsible for all company marketing, packaging design and manufacturing logistics. • Used graphic design abilities to create accurate technical documentation which is acceptable to the standard of the UL code. • Created and manage current company website. In development of an E-Commerce program to allow direct end user sales. Sussman - Long Island City, NY 2014-2016 Technical Support Manager • Worked directly with wide range of clientele to provide technical expertise for industrial boiler systems. • Assessed, documented, and resolved customer issues via phone, e-mail, and on-site consultations. Reported any outstanding issues to Engineering department. • Charged with personally handling all technical contact with customers and endusers. • Used graphic design abilities to create accurate technical documentation which was acceptable to the standard of the UL code. • Created a customer database with instant responses to frequently asked support questions. Loi - Midtown Manhattan, NY 2014-2015 Director of Media Operation • Completed all areas of design including logos, business cards, menus, and interior. • Oversaw purchase, renovation, and planning for new restaurant project which opened February 2015 • Charged with creating new training policies and procedures to improve training and create a new hire system. • Worked directly with Celebrity Chef Maria Loi as "right hand" to handle all media communication, email correspondence, event planning, and public appearances. • Created 3 websites to contribute to the growing Maria Loi organization including the company website, online store, and biography website. • Continued oversight and maintenance of all social media accounts as well as photography and live updates to all websites. Duravit USA - Duluth, GA 2011 – 2014 Technical Support Manager • Improved productivity and eliminated redundancies by instituting new technical support and training procedures that were implemented across organization. • Oversaw creation and implementation of Customer-Oriented Satisfaction program, which assessed and identified strengths and weaknesses of technical support policies and procedures. • Tasked with working across wide range of departments, sales staff, marketing department, and Level I, II, and III technical engineers to ensure partner satisfaction. • Remarkably improved efficiency in all facets of Tech Support, including decreasing time of inbound calls, time spent per client, and internal documentation. EDUCATION • New York Institute of Technology - Bachelor's of Science :: Information Technology - 2005-2008 • Kaplan University - Bachelor's of Information Technology with a focus in Health Informatics - 2009-2011

I am very motivated and a decently fast learner. Currently working on completing courses to receive a BA degree in Anthropology. I am a freelance photographer/ artist.

Adaptable graphic designer seeking remote employment. I'm flexible in design and continuously challenging myself to study current trends. I'm currently studying Game Design at CCS (College for Creative Studies) in Detroit, MI and am able to integrate 3D designs into graphic design pieces.

• Collaborated with development and content teams in the transition from a catalog to online presence. • Produced photography and GIF animations for website and social media. • Managed databases for product website publication and updates. • Established and maintained social media presence Product photography demo reels https://youtu.be/7gYEZpQqYqU and https://youtu.be/YuxYgYfeY3Q