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Arthur Carter III
BASIC
United States, Orlando
QA Manager/Engineer Arthur Carter Iii, Websites, IT & Software
SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. ================== SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. WORK HISTORY 2005-PRESENT SENIOR QUALITY ENGINEERING (CONSULTANT) • Evaluation of requirements (Business & Functional) • Test Coordination & Planning – Strategy, Plan, Cases, Procedures, Scripts, Data, etc. • Automation Testing & Manual Testing • Load Balance & Performance Testing • Problem solving, System & Data Analysis • System Analysis, System Architecture • Resource & People Management • Data Validation (Integrity, System & Business Flow, Security)  2019 SR. SOFT./ TEST ENG. (CONS.) - (Aerotek/EASi), Orlando, FL. Boeing: • Project Management – Stage Controller/SLS (Space Launch System) TRR – (Test Readiness Review) for Formal Dry Run & Formal Quality Test. • Tracking all Constraints needed to Enter & Exit TRR and driving to completion on schedule. • Liaison for TRR for the Software Test Team, interfacing with various Boeing Elements (Huntsville, AL, Titusville, FL.), NASA. • Attending and running meetings. • Risk Assessment – Evaluation of Risks for meeting constraint completion. • Document preparation, PowerPoint Presentation development and creation. • Data Analysis & Evaluation. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • SW Test. Eng. – Configuration Management (CM) – Involved in keeping Test Lab & Configuration of software & Hardware under CM control. • Validation of any software & hardware changes to Test Environment. • 24/7 CM Control during Testing Phases. • Recording, tracking, and maintaining records of any Test Environment Changes when scheduled to support the Testing Team. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2017-2019 SR. SQA./ ENG. LEAD (CONS.) - (Valintry), Orlando, FL. • QA Project Lead – AR2/HR2 – Cloud Based (Microsoft), Inventory, Rental, Sales, Tracking & Management System. (Heavy Equipment for High Lifting) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of AR2/HR2 System. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • QA Project Lead – FLVS/VSA Password Security – Web Based, School Learning and Management System for Students, Teachers, Parents, etc. (We were there to help improve Password Security, and System Access.) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of FLVS/VSA Password Security. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2015-2016 SR. SQA./ ENG. LEAD (CONS.) - (Bausch & Lomb), Clearwater, FL. • QA Project Lead – BMRAM – Web Based, COTS Inventory & Maintenance System. • Evaluation of All Requirements, URS, Functional, and Security. • Functional Specification – Reverse Engineered the BMRAM System. • Traceability Matrix – Integration of URS, Functional, and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Certification, of BMRAM. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • QA Project Lead – AUTOSORTER – Integrated System to sort Production Product. • Medical Devices • Part 21-11 Compliant • FDA Compliant • IQ, OQ, PQ  2012-2014 SR.BA / QA. ENG. LEAD (CONS.) - (Walt Disney World), Orlando, FL. • ONBOARDING – Disney Project Lead to Onboard External Partners. • Direct Connect (XML Interface Messaging) Reservation Booking Interface. • Oracle SQL Database. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Shakeout, Integration, Certification, and FIT Testing. • Production Implementation Monitoring, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Coordinate with External Partners (Mark Travel International, Expedia, etc.) & Disney Teams. • QA ONBOARING PROCESS - Analysis & Process Improvement. Lessons Learned.  2011-2012 SR. QA. ENG. LEAD (CONS.) - (Blue Cross & Blue Shield), Jackson, MS. • Multiple Projects – Converting Paper Process, into WEB Processes, and E-Forms. • PA (Prior Authorization) DSP, NON-DSP, Cholesterol, Testosterone. • HH & HIT (Home Health & Home Infusion). • ePre-Cert (Electronic Inpatient Pre-Certification). • Web Based System, to allow Providers (Doctors/Hospitals, etc), to certify, and process claims with BCBSMS. • Interface with Mainframe, Message Center, and AS-400. • Microsoft SQL & DB2 Databases. • HIPPA Compliant. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Production Implementation Testing, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Worked closely with the Project Manager, Users, and Developers.  2011 SR. QA. ENG. (CONS.) - (Florida Virtual School), Orlando, FL. • Blackboard Integration Project. • Security Permission Testing, using an SSO (Single Sign-On). • WEB Based, Oracle Database Backend, Microsoft Windows Operating System. • System Performance, GUI Page & Data Verification. • Problem Reporting & Tracking (On-Time Tracking System). • Browsers Testing • Data Point SYNC TESTING, between VSA/Blackboard through Data Exchange. • Worked closely with the Department Manager, BAs, and Technical Lead.  2010 SR. QA. ENG. (CONS.) - (FIS), Maitland, FL. • FIS “External Transfer Application”, for FIS “ONLINE BANKING” software. • Application allowed a customer to transfer funds IN/OUT of their Bank. • WEB Based C Sharp Front End, Microsoft Database& Windows System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers (IE, Chrome, FireFox, etc.). • ADHOC TESTING, going beyond the initial requirements. • Worked closely with the Department Manager, and Testing Lead.  2009-2010 SR. QA. ENG. (CONS.) - (Motorola), Lake Mary, FL. • PTP250 (Point to Point) Wireless Network, for “MESH Connect” Application. • RAN Technology (Radio Access Network), wireless network. • Wireless Radio Network up to 80 Kilometers, to connect two LANs for Secure Internal Network. • Client/Server based, with a Java Front End, Firmware, on a Linux Operating System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers. • Coordinated testing activities, using Quality Center. • Testing applications in QTP, and Pity (Based on Python Programming Language). • Wrote communication protocols using Python to communicate and trigger actions in the application through a serial port. • Worked closely with the Department Manager, and Project Manager.  2008 SR. QA. ENG. TEST LEAD (CONS.) - (ERI), Orlando, FL. • Web Based Online Booking/Reservation System for Disney WDPRO. • Magical Celebrations - Commerce Application. • Allow guests to specifically tailor Celebration Activities, while staying at Disney. • Client/Server based, Java Front End, Oracle Back End, through Middleware. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Worked closely with the Project Manager, Technical Lead, and Developers.  2007- 2008 SR. QA. ENG. & OPEN SYSTEM IMPLEMENTATION TEST LEAD (CONS.) - (Elsevier/Harcourt Publishing), Orlando, FL. • Elsevier/Harcourt Separation/Mirror Project. • HIGH VISIBILITY PROJECT, Must Work Situation, millions of dollars invested. • System, Integration, User Acceptance Testing. • Client/Server Platforms, COPS Mainframe, PeopleSoft, Citibank, or Amazon, etc. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Audits as a secondary measure to verify that requirements, and systems check-offs were complete • Managed and coordinated all testing activities, for a Multi-Departmental team of individuals that reported to me. • Worked closely with the Project Manager, BAs, and Technical Lead.  2006-2007 SR. QA. ENG. & SOFTWARE DEVELOPMENT TEST LEAD (CONS.) - (Attorney's Title Insurance), Orlando, FL. • TPR (Title Plant Re-engineering) Project, transition Legacy Mainframe Platform & CICS Database, to Windows Based Client/Server Platform, and SQL Database. • TPR System the Heart of Attorney's Title's Business Operations. High Priority. • Test Plan, Test Procedures, and Test Cases, for Title Master Property Project. • Windows Based Client/Server User Interface to be used by Property Title Examiners. • System Load Analysis, Load Balancing, and Performance, using Visual Studio. • Worked closely with the Project Manager, Technical Lead, and Developers.  2005-2006 SENIOR QUALITY & SOFTWARE DEVELOPMENT ENGINEER (CONS.) - (Harcourt Publishing), Orlando, FL. • TRM (Trophies Resource Manager) Software Package & System. • E-Learning Version of Harcourt's “Trophies Series School Books.” • TRM developed for the New York City School System, with a Goal of becoming a National E-Learning Tool. • Web Based Windows Client/Server System (Linux), written in Java, utilizing an Oracle Database, that allowed Teachers to Schedule and Track Student Learning Activities, as well as interface with informational resources. • QA Testing (Both Manual & Automated Test – QuickTest Pro), Debugging, and Analysis of the TRM System, Identifying any Defects or Problems, and Recommended Improvements. • System Performance and Adherence to “Business & Functional Requirements”, through a Series of Software Releases. • System Load Analysis, Load Balancing, and Performance, Problem Reporting & Tracking, etc. 2005 SR. QA. ANALYST, (Premiere Trade), Altamonte Springs, FL. • C++ Windows Client/Server System (UNIX), which used an Oracle Database, which allowed customers to do Direct Stock Trades or Currency Trades in the FOREX Markets. • Formulated a Solid QA Foundation for Software Releases, and promoting good Testing Procedures, and Developing Test Cases. • QA Testing (Both Manual & Automated Test – Rational Robot) for System Load Analysis, Load Balancing, Debugging, and Problem Solution. • Rational TestManager & Rational Rose to create Automated Testing Scripts for Regression or System Load Testing. 2005 SR. PROGRAMMER, (Jardon & Howard Technologies), Orlando, FL. • C++ Windows & Linux Based System, using an Access Database, for creation of “Narrow Band” acoustic wave forms, to simulate sounds for the U.S. Navy. This required a Secret Security Clearance. • Design, Development, and Testing of that system. • Created and wrote the Test Plan, and developed Test Cases. 1999-2004 SENIOR PROGRAMMER ANALYST, FEDEX CORP., Maitland, FL. • Automated and Enhanced Performance of various complicated processes related to Testing and Data Validation. • Performance testing used TOP, and also Sysmon. Also, at the Operating System Level, looking at what programs are blocking what, Parent & Child Relationships, RAM Usage. database performance, table locking, etc. • C, C++, C Scripting, PERL Scripting (Large Data Processing), Python Scripting, Visual Basic, Expect, Tickle, SQL (SYBASE) & ORACLE Languages • Improved accuracy, eliminated redundancy, and improved Quality Assurance. • Supported Testing Environments, Maintaining Databases (Sybase & Oracle) that included File/Data Access, SQL & MYSQL, Tuxedo, FedEx Proprietor Software, Third Party Software, maintenance of all Internal Developed Software Testing Tools and (Unix & Linux) Operating Systems support. • Planned, executed, evaluated, and documented results of Software Release Testing, for various FedEx Chronos Software Releases. • Created Test Conditions & Test Cases to Validate the Software Release Business Requirements, set down by RAD (Requirements Analysis Development), Developed Test Plans, and Testing Scripts. • SES (SOFTWARE ENGINEERING SERVICES) Software Implementation & Evaluation Group. Evaluated Current SES Software, and Recommended Improvements to Upper Management. • Trained personnel on Software Tool Usage, and Testing Process Execution. 1998-1999 COMPUTER SYSTEM CONSULTANT (FEDEX), Maitland, FL. • Y2K Testing, for the FEDEX CHRONOS MANAGEMENT REVENUE SYSTEM. • Sun Systems (Solaris) / Client Server Unix based… • Evaluation of, database performance… (SYBASE), TUXEDO SERVICES, Mainframe Interface Operation (IBM LEGACY SYSTEM), Third Party Software (Java, Netscape, etc.…), and Chronos Internal Software. • Diagnosed complicated problems involving the System Environment, database access & integrity, FTP, and Chronos Internal Software. Worked with Development Teams to identify & implement corrections. 1995-1998 COMPUTER SYSTEM ENGINEER, TOPTECH SYSTEMS, Longwood, FL. • Custom Built System to Automate Petroleum & Chemical terminals. QNX (UNIX), in a GUl windows environment. This included, database management-maintenance (ISAM) and setup of TCP/IP networks, PLC's, routers, C script writing, etc. • Corrected diverse hardware/software problems, operating systems, user software, communications, etc. • Diagnosed customer problems involving TCP/IP and other host communication protocol. • Customer Training 1993-1995 ENGINEERING CONSULTANT, SYSTEM ONE STAFFING, Orlando, FL. • Diagnosed customer engineering problems, and advised improvements. • Redesigned a cumbersome engineering test reducing testing time and errors. 1982-1992 SEMICONDUCTOR QA ENGINEER - IBM CORP., East Fishkill, NY. • Project Manager - managed a team of engineers and technicians tasked to evaluate new technologies, and present findings to upper management. • Semiconductor Chip Quality Assurance Reliability Qualification • System & Tool Development • Data collection/reduction/analysis. • Interfaced with vendors for all materials/services/tool development. • Served as “Capital Coordinator" responsible for technical/budgetary planning. • Safety Coordinator, responsible for IBM/OSHA compliance. • Trained personnel. EDUCATION Union College, Schenectady, NY Courses towards B.S. In Computer Science A.A.S., Electrical Technology, Dutchess Community College, Poughkeepsie, NY, 1982 Hudson Valley O.I.C., Poughkeepsie, NY, Year long course in H.V.A.C. and Refrigeration, 1978 Additional Technical Courses C and C++ Programming Language Java Programming Language Object Oriented Programming Concepts Sybase Database Administration Oracle Database Administration PERL Programming Language PL/1 Programming Language APL Programming Language Statistics SKILLS • Programming - C, C++, Java, C Scripts, Perl Scripts, Visual Basic, Basic, Html, Flash, Python • QA, Engineering & Systems Analysis, Client/Server Testing • Operating Systems- Linux, UNIX, QNX, Windows, Mainframe, AIX • System Analysis, System Architecture • Databases - ISAM (Index Select Access Method), Sybase, Oracle, Access (Relational), Microsoft, DB2 • Graphic Tools – Visio, Photoshop • Configuration Management – PVCS, ClearCase, SourceSafe • Problem Tracking & Logging – TestTrack Pro, TestDirector, WebStar, Quality Center, ALM, Jira • QA Automation tools – Rational (TestManager, Rational Rose, Rational Robot), Mercury (QuickTest Pro, WinRunner, Visual Studio, Selenium and Custom QA Tools I designed and created. • Performance Tools – LoadRunner, TOP, Sysmon, etc. • Communication Protocols – RS232, IEEE
Websites, IT & Software
Cloud
Database Administration
HTML
IT strategy
QA & testing
$75
Joseph George
BASIC
IT Manager Joseph George, Websites, IT & Software
Dear Mr. /Ms. Hiring Manager, Ready to further my career in partnership with a cutting-edge and future-facing organization, Your client Company's need for a open position immediately caught my attention. As an innovative and insightful leader, your needs and my talents appear to be a perfect match. Keenly focused on driving enterprise-wide success through proactive change management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalizing underperforming areas and capturing new opportunities for growth. My track record of success has been reinforced by recruiting high-caliber talent and encouraging professional growth at all levels. Confident I can deliver the same results with your organization, I invite you to review my resume in detail. Highlights of the qualifications and background I offer include… • Successfully developed and implemented IT strategies for international organizations. • Contract negotiation focused on reducing expenditures and consolidating contracts when possible. • A proven track record of developing, deploying, and evaluating systems aimed at improving quality and efficiency. Furthermore, I offer essential intangibles such as an engaging and collaborative management style, persuasive negotiating talents, and clear foresight to navigate around potential operational risks. I look forward to expanding on my career history, professional development, and personal character so we can pursue this partnership in greater depth. Please feel free to contact me at your convenience. Sincerely, Joseph Hanna Enclosure
Websites, IT & Software
Database Administration
IT strategy
IT Transformation
Sharepoint
Web Hosting
$70
Andrew Ford
BASIC
Program Manager Andrew Ford, Websites, IT & Software
Department of Administration (SCEIS)/ Dec 2014 to Nov 2020  Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.  Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.  Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.  Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.  Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.  Mitigated learning hurdles and instructed help desk personnel in problem-solving, social skills and decision-making through implementation of Onenote learning aids and methods.  Supervised the help desk personnel to ensure optimal productivity while training staff on best practices and protocol.  Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.  Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.  Delivered detailed reports including clear spreadsheet data and other visuals.  Managed all training in regards to staff development, change management and technical operations and controls.  Assisted project managers in all aspects of each project, from initial building of a team through go-live and follow up support.  Project Manager for the ServiceNow implementation at both the SCEIS and DTO help desks.  ServiceNow, CA, DUO, Administrator and Analyst
Websites, IT & Software
Active Directory
QA & testing
Analytics
Systems Administration
IT strategy
$40
JOSEPH Burg
BASIC
Senior Project Manager Joseph Burg, Websites, IT & Software
Provide cradle-to-grave management over large-scale implementations. Act as a liaison between key stakeholders to determine implementation roadmap for planning, standards, and technical teams to achieve on-time, on-budget, and on spec projects. Merge customer and user needs with business requirements, budgetary restrictions, and logistical considerations to meet project deliverables. Excel in completing projects by being highly proficient in customer relationships and information technology design. Hands-on technical leadership for business analysts, management and maintain communication with stakeholders and senior leadership. Conduct recruitment, hiring, training, performance reviews, and disciplinary actions. Collaborate with internal and external teams such as Legal, HR, Client Services, Operations, Security, leadership, etc. • Led a global infrastructure team that consisted of Project Managers, Network Engineers, and Server Engineers that implemented projects worth millions of dollars • Lead small to large projects from it's infancy to completion • Implemented low cost network design to decrease annual budget by $200K • Decreasing Network implementation time by 20% while increasing profit • Oversee all technical aspects of build-out, including overseeing creation of schedules, documents, guidelines for contractors, vendors, and consultants • Plan, schedule and execute all stages of Cisco Enterprise network (WAN, LAN, WLAN, ASA, and VOIP) • Point of contact for end users during network upgrade installation, and troubleshoot problems • Coordinate and implement all client policies and procedures to specific guidelines • Manage multiple vendors and coordinate with facilities management • Report to executives on project updates and show specific trends to increase productivity • Transformed IT organizational interaction practices, fostering strong, collaborative working environment while developing a robust network build organization • Mentor, motivate, and inspire teams to succeed • Team up with business leaders to understand process difficulties and mitigate swiftly • Resolve project concerns comprising of tactical matters, scope creep and divergent business needs • Develop project schedules and database documentation, and act as liaison between all departments • Assessed business implications for each project phase and monitored progress to meet deadlines • Document and report findings to facilitate problem resolution • Reduced NAS footprint by data remediation saving the business over $320K annually • Plan, schedule and execute all stages of enterprise hardware. Assessed business implications for each project phase and monitored progress to meet deadlines and standards • Drive discovery and migration efforts for server consolidation • Work with GE leaders to understand deficiencies in each process so they can be corrected and streamlined. • Create reports to show specific work trends to adjust for future growth • Resolved numerous project issues including, tactical matters, scope creep and divergent business and user needs. • Work with GE vendors to implement server (SAN/NAS) and network (Cisco/HP) solutions. • Comply with GE Security standards and work close with operational teams • Drive discussion with the GE Global Operations teams and the customer to come up with the desired solution that meets GE standards. • Created database to collect strategic storage information to better understand the optimization of each server.
Websites, IT & Software
Data Integration
IT strategy
ITIL
Scrum
Tableau
$50
Nelson Perez
BASIC
Network Engineer Nelson Perez, Websites, IT & Software
• Provide operational support for remote access VPN on multiple F5 platforms. • Handles any Service now snow tickets, events at a timely manner. • Monitoring, and troubleshooting of F5 BIG-IP LTMs and APM modules. • Monitors teams’ ques and coordinates with Engineers regarding any issues. • Troubleshoot issues related to the Network or Proxy environment. • Trouble shoot Xfinity Store outages in Aruba environment. • Troubleshooting Aruba network infrastructure which includes Aruba 7024XM, 7024, 7010 controllers and HP3810 Stacking switches.Coordinates with local IT regarding any alerts, outages. • Troubleshoots offline devices, port bouncing, removing quarantine. • Handles any bluecoat request to whitelist or blacklist IPS, websites. • Troubleshoots user RSA related issues. • Responsible for configuring routers security upon Que management Request. • Aruba Clear Pass server Authentication 802.1x, AAA policy management and troubleshooting. • Experience using IPAM, Order path and other QM management tools. • Experience working with DDos century service project • Configured Palo Alto Network firewall and centralized management Panorama M-600 in Data center to manage large scale firewall deployments. • Handles security devices for Xfinity stores and provides teams support. • Experience in reviewing python code for running the troubleshooting test-cases and bug issues. • Basic Understanding Python files in open stack environment and make changes.
Websites, IT & Software
IT strategy
$100
Robert Mahoney
BASIC
Project Manager Robert Mahoney, Websites, IT & Software
ROBERT M. MAHONEY SUMMARY: Exceptional change agent – energetic, accomplished and forward-thinking leader with technical knowledge, highly developed communications skills and years of success driving high performance organizations to optimal operating and profit generating status. Heavily experienced, with over six years in Federal and State Public Health Programs, as well as over twenty years in Private Sector environments. Offers multifaceted perspectives with excellent understanding of technical and business conditions, programs and alliances to customize and integrate strategies and systems. Conceptualizes and enacts superior procedures sensitive to costs and deadlines to grow revenues and propel market placement in challenging environments. Innovative, resourceful and inventive team builder and thought leader. Identifies opportunities and consistently achieves goals and objectives. PROGRAM/PROJECT MANAGEMENT Project Manager 2019 For TEKsystems to IBM at Blue Cross Blue Shield of Missouri on an initiative for the Missouri Health Department. Managing a matrixed group in the mapping of Contract Requirements and moving them to Functional Requirements in preparation for the Design, Development to Testing phases as part of the CMS lifecycle. Business and IT Delivery Project Manager 2018 For Randstad at Anthem – Blue Cross Blue Shield of Connecticut on the Yale New Haven Health System Network initiative, a project to bring a 4 tier narrow network offering to the City of New Haven. This $3 million effort involved recruiting a team of 168 matrixed employees working in both Agile and Waterfall environments to deliver this product. Project Manager 2016 – 2018 For Latitude 36 at BlueCross BlueShield of Tennessee on a multi-year PMO initiative with its subsidiary, Shared Health, in successfully providing support and technology for clinical, behavioral health, Long-term Services and Support (LTSS) case management. States thus far engaged include Alabama, Virginia and Arkansas. The State of Virginia was successfully delivered in August of 2017, helping it to serve more than 26,000 Medicaid members needing special services, and in the final stages of completion. This position involved coordination of IT/IS development and integration, utilizing BCBST staff in communications plan development, claims processing, identification stratification, as well as facility and infrastructure development inclusive of the building of an office in Richmond, VA. These efforts are key aspects of the work performed on this 81,000+ person-hour, $8.5 million program. Principal Consultant 2014 – 2016 For TEKsystems, at the State of Georgia's Department of Community Health. A multi-year, $318 million PMO initiative to upgrade and consolidate the Integrated Eligibility System for submitted claims to multiple State Programs (e.g., WIC, Child Care, Medicaid, SNAP and TANF). Utilized MS Project for all initiatives led. • Worked closely with all levels of management, systems and business professionals in this statewide program. • Focused on Program Implementation, Change Control Board and Document Imaging System. • Worked to build a Training Program for over 6,000 State Employees. • Refined Forms and Notices for State use, utilizing dedicated hardware and software acquisition. • Coordinated the efforts of State and Deloitte personnel. • Successfully facilitated the acceptance of TEKsystems as a Deloitte selected Vendor. Program Manager 2013 – 2014 For TEKsystems, at BlueCross BlueShield of Tennessee. A multi-year, $49 million PMO initiative at to deliver the International Standard Classification of Diseases and Related Health Problems (ICD-10) system capability. Initiative accomplishments included the system environment stabilization, restructuring the IT aspect of the enrollment and coding process. • Worked with Client Management in the direction of the activities of a staff of 13 core personnel, including 6 Project Managers and 2 Business Systems Consultants. • Coordinated the efforts of BCBST, TEKsystems, IBM and Proje Inc. personnel in a matrix managed environment in the system build, configuration and testing, as well as the business readiness aspects of the initiative. Risk Management and Change Control Board leadership were also key elements of this role. • Reduced the internal and external reports from over 900 to under 450 – with the Project Manager using a modified Agile approach to this project. • Successful coordination and engagement of the Provider community to build partnership in the new program. • Additional accomplishments include the development of a Marketing/Sales support program, as well as enhancing internal and external communications. • Conducted business development activities for TEKsystems while on-site. Project Manager II Molina Healthcare, Long Beach Ca. – Georgia Plan, Atlanta 2012 – 2013 Part of a team to establish a Molina Health Care Plan for the State of Georgia. • Created successful Provider Network Development plans, and coordinated the reporting of the efforts of the internal and external consultants in the creation of a Molina provider network. • Closely worked with government Lobbyists in their coordination with State legislators. • Worked with Plan Presidents, their leadership teams, and the Mid Atlantic Capture Manager in the development of the Capture Plan and presentation documents in RFP responses for Georgia, Washington, D.C., Maryland and Virginia. • Recipient of two “Above the Branches” awards for exceptional performance. Program Consultant Client – SRA International in Atlanta, Ga. 2011 – 2012 Participated in the Capture Team efforts for the CDC bid proposals - business development, strategy planning, proposal involvement, customer meetings and intelligence gathering. The Bid was successfully developed and submitted to the CDC for consideration. Client – Novasano, LLC in Atlanta, Ga. Provided program/project planning on national and international initiatives involving bioinformatics information collection in Africa. Worked on the development of autism awareness/training programs for new parents. Worked on the development of security programs to prevent the inappropriate systems access via hospitals/medical practice devices. Program Director/Manager – U.S. Government Security Clearance – Secret HumanTouch, LLC McLean, Va., in Atlanta, Ga. 2010 – 2011 For HumanTouch at the Centers for Disease Control and Prevention – CDC Information Management Services (CIMS). A Director level position conducting business development activities within, and external to, the CDC CIMS contract. • Acted as Key Client Contact. Responsible for the Southeast operations of HumanTouch. • Coordinated with other CIMS contract Awardees such as Northrop Grumman, Hewlett Packard and Lockheed Martin. • Worked on bid proposal development and continued coordinative contact with CDC leadership personnel. IT/Operational Project Manager – U.S. Government Security Clearance – Secret 2006 – 2010 For Lockheed Martin at the Centers for Disease Control and Prevention (HHS) – Office of Public Health Preparedness and Response (OPHPR) formerly the Coordinating Office for Terrorism Preparedness and Emergency Response, in their PMO. Led IT programs on a national scale, and improved the operations of the client. Fostered strong client relationships. Budgetary responsibility for all internal programs led. The Enterprise Performance Life Cycle SDLC structure was used on the IT related programs, with MS Project, GANTT Charts and Visio on both IT and operational improvement programs led. Developed multiple Requests for Proposal (RFP), Statements of Work (SOW) and Service Level Agreements (SLA) as part of the Third Party Vendor selection process/contracting of all major overarching programs. • Responsible for the development, roll out and training of the $5 million, matrix managed Receiving, Storing and Staging Inventory Tracking System (RITS) a nationwide property inventory tracking system based in UNIX. Effective communications to the country, and stakeholders, was crucial to our success. This system was successfully delivered to 30 States and additional terrorist-targeted cities across the country over the course of four years. • Led a multi corporate infrastructure Vendor team of Hoffman-LaRoche, Hewlett-Packard, Alien Technologies SAP, Acsis and SupplyScape on proving passive scanning RFID tags for the Division of Strategic National Stockpile inventories, achieving a 99.9% read rate. This resulted in leading a matrixed, multi-organizational team providing the strategic planning to recommend Bar Coding/RFID inventory and logistics controls to the DSNS leadership. • Led a matrix managed team of Logistics and IT personnel that identified over 800 system functionality and operational issues with the Stockpile Resource Planning inventory management system. • Led a matrixed team working with vendors to bring in a COTS product providing Training Management, Document Control, Corrective Action Preventive Action, Deviation, Equipment Maintenance and Change Control functionality. • Directed the actions in the Emergency Operations Center in the deployment of Federal Medical Stations (FMS) to affected States across the country, as well as to Puerto Rico, in Hurricane/Flood Response activities. • Improved the New Employee Orientation Program, engaging the OPHPR leadership-employee interaction. EDUCATION Bachelor of Science in Marketing - Robert Morris University, Pittsburgh, PA PROFESSIONAL DEVELOPMENT AND TRAINING • Executive Self-Direction and Empowerment, Management Development, Conference Leadership • Project Management Institute’s PMP Certification - #47302, PMBOK experienced • Earned Value Management Certification • Emergency Incident Command Structure (ICS) 100, 200, 400, 700, 800 • Microsoft Office (Excel, Outlook, Word, PowerPoint, Access) • MS Project, Smartsheet, Visio, SharePoint, Hewlett-Packard Project and Portfolio Management Tool (PPM) MEMBERSHIPS • Project Management Institute, Atlanta, GA • United Way - Loaned Executive, Gainesville, FL • March of Dimes – Chairman of the Board of Directors, Jacksonville, FL • Volunteer Jacksonville – Program Leader • Juvenile Diabetes Foundation – Board of Directors, Jacksonville. Recipient of the Award of Civic Leadership
Websites, IT & Software
IT strategy
Microsoft Project
Product Managment
Sharepoint
Software Development
$55
Sattanathan Shanmugasundaram
BASIC
ISO SPECIALIST Sattanathan Shanmugasundaram, Websites, IT & Software
My work and education history has provided me with a broad range of skills and a passion to fill this role and contribute to the great work of your company. My degree in B TECH -IT Provided me with the foundation to analyze and execute my roles and responsibilities with precision and focus. My current work experience as Information Security Officer Specialist provided me with on the job experience in a thorough understanding of relevant skills using a variety of methods. The following are some highlights of my experience: Point No 1: ISO 27001:2013 certified and have an experience more than three years of experience in auditing of internal and many external organizations. Point No 2: ISO 20000:2011; ISO 20000:2018 trained and have an experience more than three years of experience in auditing of internal and many external organizations. Point No 3: Have three years’ experience in Risk assessment and Management. Point No 4: Have Six Plus years’ experience in windows/ VMware Administrations; Cloud platform like AWS & Azure administration and auditing; Overall Data Centre operations Point No 5: Pursing preparation for VAPT Certification. I am passionate about the opportunity open to solve real-world problems. I have the education and experience to excel in the role, and the drive to constantly improve. Thank you for your consideration, I look forward to hearing from you.
Websites, IT & Software
IT strategy
Windows Server
ITIL
Information Security
VMware
$72
PETER MANTOS
BASIC
Software Developer Peter Mantos, Websites, IT & Software
PETER H. MANTOS SOFTWARE DEVELOPER Masters of Science (Computer Science) • M.B.A. (Finance) • Project Management Professional PMP SUMMARY Information technology (I.T.) software developer current in best business practices. Currently programming in C# (C sharp) using .NET (dot net), Visual Studio, MVC, and GIT. Over twenty years of technical and managerial positions in global organizations and small businesses. A team-player with exceptional communication skills who is capable of assuming diverse roles as needed including programmer, tester, design, and I.T. project manager. Experience spans many industries including healthcare (medical and dental), semi-conductor manufacturing, oil & gas, legal, and others. Graduate degrees in business management and in computer science. Brings world-class I.T. and management experience to public and private organizations of all sizes. A self-directed, trouble-shooter versatile in many programming languages, databases, and operating systems. PROFESSIONAL EXPERIENCE Electrical Engineer, Head Engineering Services November 2018– Present Head Engineering Services Albuquerque, New Mexico • Projects in support of governmental agencies and programs of a confidential nature (Active Clearance) • Software Development Contractor developing real-time data acquisition and control applications. • Most applications are built using C#, .Net, using Visual Studio. • Instituted documented software versioning systems using GitLab, Linux, on a Raspberry Pi 4. • Development of scientific applications for offline data analysis using MatLab. • Work primarily independently within a small team on multiple projects as needed and simultaneously President/Consultant, Mantos Consulting, Inc. August 1988 – Present Mantos Consulting, Inc., Albuquerque, New Mexico • Software development: typically for web applications, mobile apps, and for integration purposes implementing innovative strategies including data warehousing, web services, and transaction processes that span multiple software applications and database architectures. • Familiar with Infrastructure, network, architecture, database, and software design, and SDLC. • Procurement and liaison of third-party IT software, hardware, and service vendors on behalf of clients. • Conduct strategic I.T. analysis to propose strategies as well as projects to support those strategies. Collaborate effectively with stakeholders including mentorship and professional project management to ensure organizational success. Assume roles as required including business analyst and system design. • Over ten years of healthcare experience with ACC HealthCare. As the contracted C.I.O., I led projects to capture medical and dental data at remote (mobile) sites for U.S. military. Automated several processes, integrated and secured central records repository, reformatted and transmitted records to military databases using various semi-manual and automated procedures using custom software. • Managed multiple employees, client personnel, and multiple projects simultaneously. • Mentored the I.T. manager of an academic medical group, as an independent consultant, to assist in ongoing process and Organizational Development improvement efforts. Ultimately developed I.T. strategies and recommended projects to modernize I.T. infrastructure in preparation of industry wide changes such as HL10. Developed a set of internal customer-centric quality and performance metrics. • Maintained a web-based application that permitted physicians in a specialty practice to record patient interactions at hospitals, including capture of ICD and CPT codes, into the practice-based system. Automated procedures to produce summary reports to referring physicians saving both physician and staff time, while increasing quality of outcomes and accuracy of billing to multiple insurance providers. • Performed various services for one of New Mexico’s reference laboratories including a company-wide, interdepartmental project to ensure readiness and business continuity. Helped with selection of C.I.O. per direction of C.E.O. via informal interviews of candidates with respect to technical issues. Became familiar with inter-organizational, healthcare information systems and industry standards including HL7. • Trusted advisor to small business owners including direct mentoring of their I.T. managers and staff • Act as an effective communication bridge between management, users, technical staff, and vendors. • Ad-Hoc C.I.O. addressing Strategic Management, Project management (PMP), and Quality Management • RFP development including eliciting and documenting business and technical requirements and developing related customer-based metrics of success. Sometimes act as liaison to successful bidder. • Transition management helping to smoothly implement potentially disruptive technologies Project Manager, NM State Land Office February 2016 – June 2017 TekSystems, Inc., Albuquerque, New Mexico Assumed role as part-time, contract I.T. project manager for the Land Information Management System (LIMS). This $7M, 5 year project was the first to migrate a significant portion of a 20 year old legacy mainframe system to a modern Microsoft .NET, SQL-based, MVC architecture. Applied best practices per PMI to help a project in danger of failure. Reported directly to the NMSLO C.I.O. as well as to Department of Information Technology (DOIT) oversight and SLO executive steering committee. Personally reconciled project budget, developed and managed project roadmaps and schedules using Microsoft Project, and addressed critical areas of concern identified by external Independent Validation and Verification (IV&V) resources. Organized and led user forums to prioritize work, develop requirements and associated user acceptance test criteria and scripts. Successfully closed this project under budget. Initiated LIMS support and development in-house using cloud-based TFS (VSTS) in an Agile environment. Aided in development of the NMSLO IT Strategic plan for Fiscal years. Automated metrics using moderately complex VBA from excel using real-time, web-based data sources. Software Developer, NM Department of Game and Fish February 2014 – May 2017 TekSystems, Inc., Albuquerque, New Mexico Maintained and enhanced a suite of on-line applications designed to manage the sale of hunting of fishing licenses as well as related administrative functions such as third-party sales, wildlife management, hunter education, enforcement, and off-highway vehicles. Primary environment used ZEND and Doctrine’s MVC. Personally developed web services to facilitate interaction by third-party partners in hunter education; delivered an in-house time and cost application to ensure NMDGF’s ability to collect federal funds (FACTS); and migrated applications to use state-of-the art practices to better ensure PCI compliance. Introduce modern Agile practices. Sort 9/11 Automation Group Leader (and other positions) March 1990 – August 1998 Intel Corporation, Santa Clara, CA (most work performed in Rio Rancho, NM) • Sort 9/11 Automation Group Leader; Direct supervision of staff of 7-12 I.T. professionals • Member of Rio Rancho Site Computing Council coordinating 5,000 office desktops • Member of Factory Finance committee negotiating and managing $20M shared budget for Sort 9/11 • Year 2000 Program Coordinator, Responsible for multiple related projects across the globe • Member of Back-end Automation SCS responsible for 5-year automation roadmap Various positions of increasing technical and managerial responsibility ranging from contract programming using formal software development methods to leading an automation group. Technical Skills Operating Environments: Windows Clients, Windows Servers (Hyper-V, SharePoint / Exchange); Unix/Linux (Ubuntu), Raspberry PI, Apache 2, WAMP & LAMP, IS (ASP), Legacy Systems including VAX/VMS & DOS Programming Environments: Microsoft Visual Studio (.Net), Microsoft VBA, ZEND Studio, Agile Development, GIT, Eclipse Programming Languages: .NET (C# and VB) HP (and Perl), Ruby, MATLAB, Command Scripts, Object Oriented Languages, Parallel and Distributed Programming, Artificial Intelligence (LISP), Legacy (COBOL, FORTRAN, PASCAL, BASIC) Databases: Microsoft SQL, MySQL, Microsoft Access, Oracle Education • Master of Science in Computer Science, University of New Mexico, Albuquerque, NM, 1993. • MBA Finance, Robert O. Anderson Graduate School at UNM, Albuquerque NM, 1992. • Bachelor of Science in Computer Science, University of New Mexico • Project Management Professional (PMP), Project Management Institute, Courses at UNMCE 2018
Websites, IT & Software
.NET
Agile Project Management
C# Programming
IT strategy
PHP
$80
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