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MUHAMMAD Wasif
BASIC
IT Project Manager Muhammad Wasif, Websites, IT & Software
 Experienced & PMP Certified Project manager offering a proven record of 14 years of success leading all phases multi-threaded & complex, medium to long-term, large-scale IT portfolio projects in Middle East for renowned clients for Software development, Infrastructure (Cisco network, WIFI, DC, VMware, Cloud), Service Management, Managed services, Demand management, IT operations. Leaded the designing, implementing, managing, and evaluating IT projects. Highly experienced in Change, Transition & commercial management of large-scale projects. Research & POC done of emerging technologies. Ensuring improvement to solution, demand & delivery practices, procedures, methodologies and tools.  Business strategist; 8-year experience in strategy, planning and managing multimillion value customer facing projects aligning business goals to drive process optimization, ITIL best practices, training and development highlighting new technologies impact and gains, bringing innovation, service improvements, competitive advantage and bottom-line gains. Developed SLA process and strategies to meet business expectations.  Excellent communicator; leverage technical, business and financial acumen for day-to-day management as master communicator & consultant with multi stakeholders, client, developers, Vendor and their respective teams in a multi-cultural environment in accordance with the contract terms, scope of work and corporate policy  Expert in agile and waterfall project management methodologies. as a trusted leader known for ability to produce high-quality deliverables in tight deadlines, also meet or exceed timeline and budgetary targets expectations. High professional competence and management skills.
Websites, IT & Software
Data Integration
ITIL
Network Security
ServiceNow
Software Development
$55
Prasanthi Medarametla
BASIC
Incident Manager and System Admin/Analyst Prasanthi Medarametla, Websites, IT & Software
Name : M.Prasanthi Objective : To procure proficiency in Domain knowledge and Real World Experience, indispensable for Software Professional to accomplish a phenomenal, challenging position and to lead a pivotal role in facing the challenges posed by the industry. Experience Summary:  Over 2+years of progressive IT experience.  Keep abreast of current technology.  Understands Avature’s infrastructure and processes  Avature system admin deals on internal customers' requests, such as infrastructure systems maintenance and service tasks for development teams  Troubleshoot infrastructure incidents that may arise. Monitor, analyze and solve security issues.  Installation of Operating systems.  Taking the Full Responsibility & Owner ship of all the server issues.  Experience in Installing, upgrading and configuring Red HatLinux 7.x  Experience in Creation and managing user accounts, security, rights, disk space and process monitoring in Red hatLinux.  Providing day-to-day user administration like adding or deleting users, password aging.  Configuring and administering NFS and AUTOFS .  Automation of jobs using AT & CRON scheduler.  Setting up file, folder permission using by ACL, SUID, SGID and Sticky bit.  Configuring Sudoers.  Knowledge on ITIL process (incident, change, problem management). Technical Skills:  Operating Systems : RHEL 6.x, Windows  WWW Servers : Apache Tomcat.  Networking : TCP/IP, NFS, FTP, DNS, DHCP, NIS  Backup : Tar, zip  Oracle cloud Infrastructure  Avature  ITIL, ITSM Project Details: Clients : Deloitte Duration : 2021 May – Present Designation : Avature System Administrator Ticketing Tool : Salesforce Description: Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals Roles & Responsibilities:  Responsible for ATS and CRM system configuration, workflow creation, documentation of configuration decisions/business & system requirements.  Interpret and translate business process flows to coordinating system workflows.  Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing.  Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates.  Maintain functional knowledge of HR processes and platforms.  Responsible for inbound and outbound interface and integration support including partnering with IT and HR CoE to troubleshoot and identify issues as well as propose, test and implement solutions.  Develop training documentation and deliver end user training as needed.  Manage role-based security to ensure accurate functionality for users.  Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives.  Additional work as assigned. Project Details: Clients : Oracle India Pvt Ltd Duration : 2019 Nov – 2021 March Designation : Linux System Administrator Ticketing Tool : Internal tool Monitoring Tool : Internal tool Description: Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2019, Oracle was the second-largest software company by revenue and market capitalization. I am working with AM & R Team, It is a live project and our team provides 24/7 Monitoring and Resolution to the alerts received from the servers. We are maintaining more than 1000 servers of different Clients all over the world. We work with different teams with good coordination from different places. Roles & Responsibilities:  Providing technical support on systems, managing incidents and ensuring user satisfaction levels by resolving their problems.  Monitoring the Servers  Incident Management  Assigning permission using ACL.  Configuration of SUDO users.  Providing day-to-day user administration like adding or deleting users, password aging.  NFS server.  Maintaining better Co – ordination between the team members.  Good knowledge of identifying and solving problems and enjoy working in a team. Project Details: Clients : iNetFrame Technologies Pvt. Ltd. Duration : May2017 – March 2018 Designation : Linux System Administrator Description:iNetFrame’s expertise on Application Engineering addresses these ever-rising demands placed on software solution organizations. The need to develop software applications in aggressive timeframe is placing special demands on software organizations to respond to the market. Added to this, the frequent changing technology platforms and mastering these add to the challenges of an organization. Responsibilities:  Creating volumes and managing file system using Logical Volume Manager (LVM).  User and group administration.  Editing configuration and other files using editors like vi and vim.  Problem diagnosis and troubleshooting of Linux Servers.  Effective team player with an aptitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.  Meeting client’s SLA and make sure that SLA is not violated  Managed users and groups, File/Directory Permissions under Linux Education:  Bachelor of Engineering from 2011 to 2015 in JNTUK having 69.9%. Declaration: I hereby, declare that the above information is true to the best of my knowledge and belief. (Prasanthi)
Websites, IT & Software
Amazon Web Services
Freelance
ITIL
Linux
Python
$50
H R J
BASIC
Enterprise Project Management Office Leader , Program and Project Management, Software Development Lifecycle, ERP Implementations (NetSuite, SAP, Lawson), Systems Security & PCI Compliance H R J, Websites, IT & Software
Comprehensive background in identifying the requirements of businesses to develop effective project strategies, budget parameters, and milestones. A proven track record of utilizing hands-on leadership to ensure the successful completion of multi-million-dollar projects on time and within budget. Skilled in reviewing current processes to identify and capitalize upon areas of improvement. Throughout my 20+ year career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects of project management, from controlling costs and maximizing revenues to harnessing team strengths to improve companywide performance — further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change. I look forward to bringing these strengths and more to the team at your company. Please consider the following highlights of my qualifications: • 20+ years of experience in leading staff throughout the full project and development lifecycles. • A strong background in analyzing the needs and requirements of organizations to develop innovative solutions and strategies. • A proven track record of completing multi-million dollar projects on time and within budget through the utilization of Agile and Waterfall principles. I look forward to meeting with you and learning more about this opportunity and your company. Until then, thank you for your consideration.
Websites, IT & Software
Agile Project Management
Atlassian Jira
ERP/CRM Software
ITIL
Microsoft Project
$75
Kari Flor
BASIC
Experienced Telecom/Telephony candidate Kari Flor, Websites, IT & Software
Katrina Marie Flor LinkedIn • Zimmerman IT Program Manager/Telecom Manager/Project Manager Innovative and insightful professional with extensive experience in Telecommunications and Information Technology management. Noted for skills in organization, written and oral communication, project management, critical thinking, contract management, vendor management, troubleshooting, problem analysis and resolution, customer service and personnel management/training. Proficient in fulfilling/resolving customer requests and complaints by utilizing best practices and standards to enhance efficiency of IT deliverables. Adept at forming and maintaining strong business relationships with industry players and key stakeholders of diverse backgrounds, cultures and from various professions and technical levels. Technical Proficiencies - Platforms/Apps/Tools: PBX and ACD (Contact Center): • Avaya Aura architecture: Communication Manager (Unified Communications with advanced conference calling, contact center applications, E911 and mobility features using one-X and Equinox,), Session Manager Application Enablement Services, VoIP using SIP, Call Center Elite (Omnichannel) and many other features, functions, and services. • Mitel/InterTel • Siemens/ROLM HiCom ITSM: BMC Service Desk Express (SDE)/BMC ServiceNow, Layton ServiceDesk TEM: Calero-MDS VeraSMART, OVATION, Tangoe Mobility MDM: AirWatch Service Provider portals for Cellular, Voice and Data Network services (billing, usage, trouble reporting, etc.): AT&T, Windstream, CenturyLink, Verizon, AT&T Mobility, Verizon Wireless, etc. VoIP/QoS knowledge along with standard VoIP protocols - H.323, H.248, SIP, MGCP, SCCP Omni-channel solutions Career Experience: KRG Technologies - Valencia, CA 02/2021 – 06/2021 Contract / Project Manager Reason for leaving: Completed assigned migrations/projects for client. Migrate government contact center infrastructures to the Genesys Engagement Platform, PaaS, in the cloud. • Proactively identify and mitigate risks & issues (including escalations) for delivery of the program. • Ensure project planning [Time/Schedule/Resource/Cost] are prepared/reviewed and adhered for successful completion. • Lead/manage/develop and engage the team. • Manage key Program Partner’s and Stakeholder’s interests for smooth integration and implementation of the program and achievement of its objectives. • Plan and ensure integration management (Solution) to meet the program objectives and deliverables. • Technical documentation. Olympus Corporation of the Americas - Brooklyn Park, MN 04/2006 – 08/2020 Manager – Telecommunications Reason for leaving: Company outsourced IT support. Managed daily IT activities at several domestic and international sites as well as troubleshooting and resolution of hardware/software, media, data, and service issues to ensure smooth running of operations. Directed projects while ensuring compliance with strategic business requirements to maintain on-time completion and delivery. Evaluated products and information systems and services to maximize satisfactory resolution of customer requests/needs and complaints. Devised guidelines for performance compliance with standards. Outlined and executed measures to adequately reduce costs. • Managed service provider orders and telephony systems as facilities were being built or remodeled as employees were relocated to and existing facilities were closed. • Cultivated and fostered channel, manufacturer, and service provider relationships. • Developed and implemented processes and procedures augmenting continuous improvement. • Provided vision and guidance for enterprise voice and collaboration roadmaps, assesses emerging technologies, and provides strategic leadership for organization. • Inspired guidance and support for product and service development and implementation including Unified Communications, Contact Center • Participated in back up support to the team’s analysts and managers. • Responded to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support. • Facilitated change control for telecommunications. • Worked closely with other departments to implement cross discipline synergies and implement significant enhancements. • Served as technical expert and escalation point for the Network and Telecom Teams. • Guided staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. • Hired, developed, evaluated, and made authoritative recommendations in employee performance. • Mentored, coached, and supported the professional development of junior staff members and ensures their continued training on technologies and tools. • Reviewed, evaluated, and participated in the Request for Proposal (RFP) process to identify network services and voice solutions that adhered to agreed standards for telco/telecom service orders. • Maintained professional and technical knowledge by attending conferences and workshops and reviewing technical publications. • Troubleshot telecom hardware and software applications, telephones, laptops/desktops and cellular to resolve operational issues and restore services. • Accountable for budget management, assuring that resources are obtained and used efficiently and effectively in the accomplishment of the organization’s objectives. • Spearheaded processes with vendors to ensure optimized inventory tracking and invoice processing. • Oversaw the working of tickets received in the ticketing system to resolve telecom issues, receive telecom orders, and provide customer support. • Worked with vendors to negotiate contracts, ensure service levels are met and the staff has a thorough understanding of products, services, and future platform roadmaps. • Accurately controlled inventory of voice and data circuits/services, including PRI’s, T1’s, analog trunks, SIP trunks, broadband, MPLS, etc. Carlson Companies, Inc - Minnetonka, MN 06/1988 – 03/2006 Telecommunications: Team Lead, Project Lead, Senior Technical Analyst, Analyst, and Coordinator Reason for leaving: Company outsourced IT support. Professional Training & Certifications Project Management – NHCC | Six Sigma Green Belt Certified – Carlson Companies | Dale Carnegie Training – Carlson Companies | ITIL Certification – Carlson Companies | Microsoft Office Applications – Carlson Companies
Websites, IT & Software
ITIL
Microsoft
Microsoft Project
Troubleshooting
VoIP
$75
T Roy Chowdhury
BASIC
Resume T Roy Chowdhury, Websites, IT & Software
2018 – PRESENT SENIOR IT ANALYST, HCL TECHNOLOGIES Project: User Authorization Service – UAS Client: Volvo Group Truck Technology (Offsite) Jul 2019 to Present Description: User Authorization Services for provisioning of user accounts, group IDs and application access to both external users and internal users of Volvo Group IT and its affiliates. KB article creation, managing shift-lead duties through mailbox monitoring and handling escalation emails as when required for the team. Skills: Windows AD, IBM AS400, ACF2, Unix, Baldo, CA IDM, WAM, ITIL, ServiceNow, ITSM, MS Excel, MS Word, Faros. Project: Identity & Access Management - IDAM Client: Deutsche Bank (Onsite) Mar 2018 to June 2019 Description: Identity and access management services for Market and Finance related applications. Provisioning of user accounts in individual applications, assigning roles and responsibilities under each application through IDM tool. Assisting in Onboarding of applications to Market department. Assisting in GRC audits by providing evidence and access provisioning logs. Revocation of users as per monthly Recertification report. Mailbox monitoring, managing shift-lead duties and handling escalation emails as when required by the team. Skills: DB AccessGate tool (based on DellOne Identity), ServiceNow, Bloomberg Terminal, MS Excel, ITIL, ITSM. 2011 – 2013 JUNIOR EXECUTIVE IT, ITC INFOTECH Project: UAT and Production Turnover of Windows Packaged Application Client: Morgan Stanley (Offsite) Nov 2012 to Aug 2013 Description: Windows applications are packaged and modified as per client requirement and then pushed to Production after QA check. Between QA and Production turnover, User Acceptance Test (UAT) is carried out by client stakeholder. Helped in smooth UAT process completion for each packaged application (200+ applications) and successful Production turnover of the Passed applications. Collecting required feedbacks from stakeholders which helps QA and development team to implement changes. Skills: MS Excel, SharePoint site, Outlook, customer engagement, customer relationship management. IBM Lotus Notes and Domino Services management British American Tobacco (Offsite) May 2012 to Dec 2012 Description: Weekend maintenance of IBM Lotus Note Domino servers involving restart of servers. Mailbox and email IDs provisioning. Incident management. Skills: Lotus Notes Domino & Lotus Notes administration, incident management, ITSM, ITIL. Altiris Remote System Management DHL International GmbH (Offsite) Sep 2011 to Apr 2012 Description: World-wide remote system management for Client including windows patch management, remote software installation, Global system health report generation for Stakeholders. Skills: Altiris, MS excel, Remote Software installation, incident management, ITSM, ITIL.
Websites, IT & Software
Information Security
ITIL
MySQL
ServiceNow
$10
laquisha cooks
BASIC
IT Manager Laquisha Cooks, Websites, IT & Software
PROFESSIONAL EXPERIENCE US Navy – Norfolk, VA 3/2009- Present IT Specialist • Delivered best in class IT leadership to 68+ personnel across the installation and management of 138 networks supporting NIPR/SIPR systems. • Recognized as an exceptional leader and innovator by senior management for streamlining the IT procurement funding process as the Procurement Officer, successfully inventorying and organizing over 30K in consumables, and the submission of 200+ line items at 100% accountability. • Administered executive-level IT and helpdesk support for 170+ employees, ensuring effective communications and infrastructure management. • Exhibited a dedication to organizational development and community outreach, serving as the MRW Vice President to orchestrate fundraising events, community engagement, and youth advocacy. IT Instructor • Effectively led 4 direct reports in the delivery and administration of the Network Security Vulnerability Technician Course—producing 52+ subject matter experts upon completion of the course, and an overall completion rate of 94%. • Successfully identified areas for course and testing improvement via thorough analysis of testing procedures, questions, and study materials, contributing directly to increased testing scores across 255 personnel and 4 training sites. Asset Manager • Championed the oversight and accountability for 1,500 assets valued at over $1.3M, providing leadership across 12 direct reports to plan and execute daily operations. • Oversaw various IT and administrative projects as assigned, deploying effective operational strategy to support 556+ personnel across 32+ departments. Communications Manager & Systems Control Technician • Supervised a highly-functioning team of 19 direct reports to operate and maintain the Command and Control Office Information Exchange, a multi-service provisioning platform supporting secure communications across 8,900+ customers. Center Supervisor & Automated Data Processing Technician EDUCATION & CERTIFICATIONS East Coast Polytechnic Institute Master of Science, Cybersecurity & Cyber Operations Bachelor of Science, Computer & Information Science Lean Six Sigma Green Belt Certification, American Society of Quality Security+ Certification, CompTIA
Websites, IT & Software
Active Directory
Certified Information Systems Security Professional (CISSP)
ITIL
Managed Analytics
Microsoft
$55
JOSEPH Burg
BASIC
Senior Project Manager Joseph Burg, Websites, IT & Software
Provide cradle-to-grave management over large-scale implementations. Act as a liaison between key stakeholders to determine implementation roadmap for planning, standards, and technical teams to achieve on-time, on-budget, and on spec projects. Merge customer and user needs with business requirements, budgetary restrictions, and logistical considerations to meet project deliverables. Excel in completing projects by being highly proficient in customer relationships and information technology design. Hands-on technical leadership for business analysts, management and maintain communication with stakeholders and senior leadership. Conduct recruitment, hiring, training, performance reviews, and disciplinary actions. Collaborate with internal and external teams such as Legal, HR, Client Services, Operations, Security, leadership, etc. • Led a global infrastructure team that consisted of Project Managers, Network Engineers, and Server Engineers that implemented projects worth millions of dollars • Lead small to large projects from it's infancy to completion • Implemented low cost network design to decrease annual budget by $200K • Decreasing Network implementation time by 20% while increasing profit • Oversee all technical aspects of build-out, including overseeing creation of schedules, documents, guidelines for contractors, vendors, and consultants • Plan, schedule and execute all stages of Cisco Enterprise network (WAN, LAN, WLAN, ASA, and VOIP) • Point of contact for end users during network upgrade installation, and troubleshoot problems • Coordinate and implement all client policies and procedures to specific guidelines • Manage multiple vendors and coordinate with facilities management • Report to executives on project updates and show specific trends to increase productivity • Transformed IT organizational interaction practices, fostering strong, collaborative working environment while developing a robust network build organization • Mentor, motivate, and inspire teams to succeed • Team up with business leaders to understand process difficulties and mitigate swiftly • Resolve project concerns comprising of tactical matters, scope creep and divergent business needs • Develop project schedules and database documentation, and act as liaison between all departments • Assessed business implications for each project phase and monitored progress to meet deadlines • Document and report findings to facilitate problem resolution • Reduced NAS footprint by data remediation saving the business over $320K annually • Plan, schedule and execute all stages of enterprise hardware. Assessed business implications for each project phase and monitored progress to meet deadlines and standards • Drive discovery and migration efforts for server consolidation • Work with GE leaders to understand deficiencies in each process so they can be corrected and streamlined. • Create reports to show specific work trends to adjust for future growth • Resolved numerous project issues including, tactical matters, scope creep and divergent business and user needs. • Work with GE vendors to implement server (SAN/NAS) and network (Cisco/HP) solutions. • Comply with GE Security standards and work close with operational teams • Drive discussion with the GE Global Operations teams and the customer to come up with the desired solution that meets GE standards. • Created database to collect strategic storage information to better understand the optimization of each server.
Websites, IT & Software
Data Integration
IT strategy
ITIL
Scrum
Tableau
$50
Sattanathan Shanmugasundaram
BASIC
ISO SPECIALIST Sattanathan Shanmugasundaram, Websites, IT & Software
My work and education history has provided me with a broad range of skills and a passion to fill this role and contribute to the great work of your company. My degree in B TECH -IT Provided me with the foundation to analyze and execute my roles and responsibilities with precision and focus. My current work experience as Information Security Officer Specialist provided me with on the job experience in a thorough understanding of relevant skills using a variety of methods. The following are some highlights of my experience: Point No 1: ISO 27001:2013 certified and have an experience more than three years of experience in auditing of internal and many external organizations. Point No 2: ISO 20000:2011; ISO 20000:2018 trained and have an experience more than three years of experience in auditing of internal and many external organizations. Point No 3: Have three years’ experience in Risk assessment and Management. Point No 4: Have Six Plus years’ experience in windows/ VMware Administrations; Cloud platform like AWS & Azure administration and auditing; Overall Data Centre operations Point No 5: Pursing preparation for VAPT Certification. I am passionate about the opportunity open to solve real-world problems. I have the education and experience to excel in the role, and the drive to constantly improve. Thank you for your consideration, I look forward to hearing from you.
Websites, IT & Software
IT strategy
Windows Server
ITIL
Information Security
VMware
$72
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