Hire Itil freelancers in United States

Implemented multiple analytical techniques by devising collaborative strategy with team to enhance operational effectiveness, and directly impacted 750 hotels worldwide and thousands of users to optimize property management system. Effectively communicated horizontally and vertically with Business Analysts, Systems users, and Support teams with comprehensive initiatives to identify system functional specifications and requirements for uninterrupted operations. Blended management skills with technical expertise to administer PMS design, upgrading, testing, migration and implementation of approved projects to achieve organizational goals. Delivered vital contribution as level III technical support to achieve customer success. • Successfully established a project flow within Service Now through appropriate resource allocation. • Efficiently minimized implementation time by leveraging in-depth industry knowledge and analytical prowess.

I've worked as an IT for seven years and was assigned to different IT roles/Projects such as: Incident Management Specialist IT Operations Analyst Help Desk Support Chat Support Remote Desktop Support