Hire freelance Local Area Networking

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Jatin Asthana
BASIC
Network Engineer Jatin Asthana, Websites, IT & Software
• Level 2 troubleshooting of the issues raised by the users or by the monitoring team related to either LAN, WAN or Securities and provide effective resolution of the issue • Comprehensive understanding of networking concepts pertaining to LAN/WAN, IT Communication and maintenance in multi-platform environments. • Network troubleshooting of the issues raised by the users through calls or incidents or by the monitoring team related to either LAN, WAN and provide effective resolution of the issue. • Do necessary configuration changes on the network devices when required to resolve the issue. • Taking part in service restoration team (SRT) calls and chats in effective working and restoration of P1/ P2 issues. Procedural follow-ups on high priority incidents. • On a production issue quickly involving all respective teams on a technical call bridge and identifying the issue and resolving it as soon as possible. • Managing User access Switch ports and VLAN, configuration of access ports and trunks. • Troubleshooting faulty n/w devices and co-coordinating with vendors like NCR, CISCO in case of replacement. • Configuring the replaced device in the n/w for smooth network operations. • Assisting other teams such as server support, application support in their relative queries for port configuration settings. • Analyzing network performance through various tools like SEVONE, VITALNET • Analyzing connectivity problems and interpret testing results with different Telecom Companies and determine if the client's equipment/circuits, vendor connection lines are the cause and initiate measures for prompt rectification. • Coordinating with Global Carriers like AT&T, Verizon, British Telecom, Sprint, SingTel, Global Crossing regarding the WAN link issues of the Client’s Network. • Working on Tickets in Service Now, CRM (Remedy), client requests and incident/problem escalated by the Monitoring team with timely updating of restoration activities with respect to vendors and internal teams. • Hands on knowledge and experience on multiple tools used such as Service Now, SevOne, BMC Remedies (Incident and change management), Putty, NETCM, Service Portal, NetQoS, Vital Net, AOTS, GPS and ticketing tools like BMC, USD etc. • Provide the summary of the issues, changes for the week in the daily service review call meetings every day. • Adhering to ITIL Framework module (Incident Management, Problem Management & Change Management)
Websites, IT & Software
Local Area Networking
Network Administration
Systems Administration
40 $
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