Hire Logistics freelancers in United States

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Malinda Rodriguez
BASIC
United States, Los Angeles
Traffic Control and Customer Service Shift Lead Malinda Rodriguez, Freight, Shipping & Transportation
▪ Worked as a Traffic Control and Customer Service Shift Lead for a long distance bus company, helping oversee a team of 18 agents in the Los Angeles office ▪ Helped launched Traffic Control in the US by strategizing to identify department needs and conduct pre-employment screenings, while also participating in and refining the interview process ▪ Promoted to roles of leadership within the department twice in under 2 years of employment ▪ Active member of the Event Planning Committee, helping to plan events for upwards of 55 people in the Los Angeles office, and assisted with the planning of events in the New York City office ▪ Responsible for scheduling agents and monitoring staffing levels for successful operations in a 24/7 work environment ▪ Traveled to bus partners to discuss operational issues and deliver training to drivers and dispatchers ▪ Handled resolution of all issues and emergencies encountered during trips, ensuring safety of passengers and drivers was paramount, and liaising with first responders when needed ▪ Certified department trainer responsible for onboarding and training of all agents, creating relevant training materials, and running classroom style or one on one sessions ▪ Developed a dynamic training schedule for the onboarding of all new hires to the department, optimizing the program to cut time spent in training by half ▪ Assisted with compiling supporting evidence and the delivery of disciplinary documentation, from low level infractions to and including terminations ▪ Worked in collaboration with Network Planning, Government Relations, and Business Development to share vital information and relevant data, and proactively consider improvements to routes and processes ▪ Worked cross-departmentally to develop company wide KPI’s to improve the quality and delivery of services, using data compiled from live and historic rides over months of operation
Freight, Shipping & Transportation
Logistics
$23
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