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Barbara Griffin
Technical Writer-Editor Barbara Griffin, Writing & Content
SUMMARY Experienced Medical Technical Writer/Business Analyst/QA Analyst responsible for planning, organizing, writing and editing technical and non-technical documents for legacy software products and new software development. Excellent writing skills with twenty years plus experience writing/editing, QA review of technical publications,(Engineering manuals with PLC plans, IV & V process review, specifications, Medical, Scientific and Legal documents) business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), Deliverables, Crystal Reports, Project Status reports, Functional specifications.. Strong analytical, planning, organizational, and time management skills; strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possible training materials and online help content; proven ability to develop creative, unique, and relevant online content for the Web/intranet; superb interpersonal communication skills, particularly where technical information must be conveyed in a clear and convincing way. Understanding of the full Software Development Life Cycle (SDLC) in Software Testing and Quality Assurance fields In-house and freelance experience in multiple industries. Interacts with and learns client business challenges. Develops and produces creative solutions, enhancing client relations and adding financial value. Has an excellent track record of meeting deadlines, successful projects, and quality deliverables. Works closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering existing applications. TECHNICAL SKILLS ∙ Microsoft Office Suite 2010 & 2013 ∙ Visio ∙ SharePoint 2010 & 2013 MS Project 2010 ∙ Adobe Acrobat, PhotoShop ∙ Lotus Notes HTML HP Quality Center, HP QTP ∙ Waterfall, Agile ∙ JIRA Captivate EtQ Reliance/EHS Platform Captivate EXPERIENCE Concise Write LLC 9/2017-Present Medical Technical Writer-Editor / QA Analyst Responsibilities include: Writing/Editing – QA analysis of healthcare documentation, including marketing copy and educational materials Updating how-to guides and user manuals Clarification of support documents and client facing web portal information. Communication of complex and technical information. Xerox Corporation/Conduent 4/2014 -9/2017 Senior Technical Writer-Editor / QA Analyst Responsibilities include: Interpretation and implementation of quality assurance standards across multiple projects. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions. Collect and compile statistical quality data. Prepare reports to communicate outcomes of quality activities. Identify training needs and organize training interventions to meet quality standard. Responsible for document management system (SharePoint). Rapid Application Developers, LLC Albany, New York 2/2012-3/2014 Medical Technical Writer-Editor / Business Analyst Project Management Office (PMO) Deloitte Consulting – NYS-Medicare/Medicaid Insurance System (MMIS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide health management system) Responsibilities include: Writing/editing technical ideas in simple language; creating/modifying user documentation for a variety of materials, including how-to guides, instruction manuals and Web based applications; working directly with software developers, testers, team members, and business users to produce quality material that meets industry standards; creating and maintaining process flow documents and technical design documents; assisting QA team with test case creation and product testing when needed; ensuring clarity of technical language for the end user; writing clear and concise policies and procedures. Coordinating with stakeholders to assure timely execution of document deliverables and service activities, planning of current schedules and inventory control parameters for the deliverables and services consistent with the company or client requirements or as arranged with requisitions. Review production schedule dashboard to ensure that components and services are available in a timely manner. Development of sourcing strategies and required documentation, sourcing policies and procedures, and the generation of acquisition documents as required to be used in source selection. Deloitte Consulting LLP, Albany, NY 10/2010-12/2011 Business Analyst / Technical Writer Project Management Office (PMO) Deloitte Consulting – Statewide Financial System (SFS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide financial management system) As a contractor through GCOM Software, Inc., (Albany, NY) ensured language quality and technical content of documentation produced by Deloitte’s project teams for the NYS-SFS Program. Documentation included: Enhancement and Interface Functional/Technical Specifications, Unit Test Plans, Deliverable Expectation Documents (Implementation Preparedness, Training Delivery), Change Impact Analysis Report, Implementation and Conversion Guides, Configuration Design Workbooks, Integration Test Scripts, and Training Job Aids as well as Deloitte Onboarding Guidelines. Responsibilities included: Implemented consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs. Analyzed schedule progress / performance and identified developing problem areas. Led project planning and scheduled review meetings. Identified process, performance, productivity, and other improvements, and worked with various levels of the organization to plan and deliver those improvements by conducting quality assurance (QA) on submittal documents, including Technical Specifications, Unit Test Plans (UTPs), Training Materials, Job Aids and templates. Specific QA tasks included reviewing content and format of project documentation Word and Excel files to ensure quality standards compliance. Analysis and documentation of business requirements and business use cases. Ensured that proscribed SFS submittal procedures were followed. Utilized PeopleSoft, HP Quality Center and SharePoint for results, metrics, implemented/queried Test Plan Documents, Test Cases, Defect Tracking & Reporting. Provided support to the Deloitte Functional, Technical and Training Teams in tasks such as document management and testing in training environments to be utilized by trainer training and end user implementation. Atlas Copco Comptec LLC, Voorheesville, New York 4/2004-8/2010 Sr. Technical Writer- Editor - Manuals Department (Global industrial manufacturer of standardized and customized compressors; 200+ employees locally) Responsibilities included: Wrote/edited and produced multiple, concurrent technical manuals for the centrifugal compressors manufactured on site for customers world-wide, including SC-6 compressors for GE. Interacted with engineers, programmers and technicians gathering data thus enhancing interdepartmental understanding, cooperation and workflow while maintaining quality standards. Coordinated with appropriate manufacturing personnel to solve problems related to the Production Schedule, such as material shortage status, rejection, scrap and re-work. Utilized ERP/MRP in production planning and scheduling. Maintained status information, compiled reports concerning progress of work and viability of meeting Customer Order due dates. Interfaced with multiple departments regarding status of the materials and flow of the components. Assisted manufacturing engineering to correct manufacturing order router problems and manufacturing concerns for projects assigned. Provided full cycle project controls service from initial planning through detailed scheduling and change management. Generated manufacturing orders to meet the requirements of the production schedule. Analyzed project schedule daily to find loops and lags and implement corrective actions. Data gathering, procurement, editing and production of multiple, concurrent technical manuals Interacted with engineers, programmers and technicians to enhance interdepartmental understanding, cooperation and workflow while maintaining quality standards. During first year, directly contributed to increased technical manual output of more than 27% of previous year. In recognition, received ACC Excellence Award. Developed test plans to address multiple test levels and maintained compliance with ISO requirements. EDUCATION In-house training: project management, workplace diversity, Six Sigma for intellectual activities Skill-improvement seminars and workshops: newsletter design, proofing, enhanced communication, writing, and web copy design. University of Texas/Arlington, Texas - Business Management studies Barnard College, New York City, NY - MA - English College of Mt. St. Vincent /Manhattan College, Riverdale, NY - BS - Biology
Writing & Content
Compliance and Safety Procedures Writer
Technical Documentation
Academic Writing and research
Medical Writing
Editing & Proofreading
40 $
Paralegal | Content | Virtual Assistant Pancham Rathod, Writing & Content
I am a professional Paralegal from India with experience working in different areas of Law like IPR, Media and Entertainment Law, Contract Law, and Constitutional Law. I am skilled in using international legal research platforms like Westlaw, HeinOnline, Jstor, WIPO, SCC Online, etc. I'm familiar with legal citation styles. I will provide the services listed below: 1. Legal Drafting 2. Legal Research 3. Virtual Legal Assistance 4. Legal Translation (English, Hindi & Gujarati) 5. Legal Transcription 6. Editing and Proofreading 7. Web Content and Blog Writing (Legal & Scientific) 8. Analysis (Legal & Scientific) 9. Filing Legal Applications I can assist you in drafting the legal documents mentioned below: 1. Non-Disclosure Agreements (NDA) 2. Partnership Agreements 3. Employment agreements 4. Service Contracts 5. GDPR and Compliance Regulations 6. Memorandum of Understanding (MoU) 7. Terms and conditions 8. Privacy and Cookies Policies 9. Leave Policies 10. Lease Deeds 11. Sale Deeds I am a hardworking and diligent professional. I am committed to fulfilling my client's needs by the assigned deadlines. My services are quality-centric and cost-effective. You may also request up to two revisions of the draft, if necessary. Please feel free to connect with me if you wish to avail yourself of any of my services.
Writing & Content
Academic Writing and research
Creative Writing
Article Rewriting
Medical Writing
Blog Writing
8 $
Jackie Knaus
Social Media--Remote Jackie Knaus, Writing & Content
PROFILE SUMMARY Recent college graduate with excellent productivity, time management, English grammar, writing, proofreading, and social media management skills. Listed skills and passion for the written word would qualify candidate for an entry level position as a digital content creator for both e-published materials and social media. SKILLS • Self-motivated • Exceptional typing, spelling, and grammar skills • Exceptional insight • Natural talent for medical terminology • Dependable • Punctual • Fast learner • Enthusiastic and efficient EDUCATION Southern New Hampshire University August 2019 Bachelor of Arts in Creative Writing and English GPA: 3.25 Noted Accomplishments: • Earned spot on the Winter 2018 President’s List at Southern New Hampshire University • Published in The Penmen Review, Knaus, Jaclyn. “The Butterfly.” The Penmen Review, November 2018. www.penmenreview.com/the-butterfly/ PROFESSIONAL EXPERIENCE Content Creator |The Jurassic Mag |Independent, Bethel Park, PA | July 2019--Present • Provided exceptional content for an e-magazine, ensured that all content was grammatically correct and tailored to the needs and interests of the targeted audience. • Demonstrated exemplary creativity during meetings with magazine editor, often coming up with potential stories and research articles for pending issues of The Jurassic Mag. Social Media Editor | Facebook: Pediatric Cancer Awareness 24/7| August 2019—Present • Provided exceptional content for a social media webpage bringing awareness to childhood cancer, ensuring all content was grammatically correct and tailored to the needs and interests of the targeted audience. • Crafted well-detailed and educational information about types of childhood cancer and how they are treated in order to spread awareness and understanding, often using natural talent for the usage and knowledge of medical terms.
Writing & Content
Article Writing
Content Writing
Medical Writing
20 $
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