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Robert Akindele
Quality Assurance (QA) Analyst Robert Akindele, Websites, IT & Software
WORK EXPERIENCE Leoserve Inc. Quality Engineer Jan 2017 – July 2020 Houston, TX • Optimized QA processes within Leoserve Inc operational business lines by being an agile/scrum quality advocate to ensure quality is augmented into its products and services. • Worked with different technical teams such as Development, Operations, & Architecture to amplify test results while troubleshooting issues to mitigate business risk. • Designed and implemented testing plans for products and services. • Performed quality assurance procedures for software implementations, upgrades, custom application and reported development. • Utilized tools such as ALM, TFS, JIRA, QTP/UFT and TOSCA to proactively evaluate and execute black box and white box testing to improve project quality and strengthen test signoff. • Advised management on current system principles while effectively communicating with stakeholders, and leading testing efforts and resources. Memorial Hermann Hospital QA Lead Aug 2015 – Dec 2016 Houston, TX • Correctly tested, documented, and maintained applications and reports for the company. • Led a team of 20 testers across multiple units to deliver thorough and high-volume test readiness and test execution. Successfully initiated hyper sprints and executed 10,000 test cases in 6 months. • Created test strategy, test plan, test cases, defect management reports and test closeout reports while promoting risk-based testing. Partnered with dev team and to move automation upstream. • Logged in and communicated quantitative and qualitative findings from test results to the development team. • Assisted with isolating, troubleshooting and resolving problems and issues with technology projects. • Developed and executed test plans. • Ensured that the final product satisfied the product requirements and met end-users’ expectations. Cisco Business Analyst Sep 2014 – March 2015 Houston, TX • Partnered with development and QA teams to evaluate and enact new corrections and key process improvements for customer-focused global software solutions. • Was key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. • Trained multiple project teams in Agile/Scrum/Kanban best practice processes while analyzing and reviewing business, technical, and functional requirements. • Effectively collected requirements and detailed backlog items into user stories granular enough to be achieved in a single sprint including creating comprehensive use cases and acceptance criteria. • Worked with business to align and identify root cause problems using data, metrics, and well-thought frameworks and delivered a solution based on the identified problems. • Identified areas for improvement to enhance the product's efficiency. FLS (now Fiserv) Business Analyst March 2009 – March 2014 Houston, TX • Introduced and helped initiate Agile Methodology in the PMO and helped to create and improve release planning, product road mapping, user story creation, backlog grooming, lessons learned, daily stand ups, sprint retrospective, sprint closure, sprint execution and hyper sprints. • Handled analysis and review of business, technical, and functional specifications to implement new product initiatives and strategic priorities within the PMO. • Worked cohesively with business stakeholders, SMEs and technology teams to interpret required work flows and data management, integrations and other requirements, and document the requirements. • Helped oversee existing operations and programs, track production metrics and manage project deliverables while building solutions to provide insights at a global scale. • Researched the current market for similar products and compared results. Chevron QA Analyst III June 2006 – January 2009 Houston, TX • Developed well documented test plans and positive/negative test cases based on both functional and nonfunctional requirements including technical specifications. • Led effective JAD sessions to avoid API defects that resulted from code complexity between client/server applications while effectively triaging, mitigating defects and leading defect meetings. • Used automation and performance testing tools to test marginal field production systems, subsea engineering data maps and early production systems with vendors such as Ripen Marine Inc. • Established a formal User Acceptance Testing (UAT) process with business users by consulting in the creation and execution of quality test scripts with pipeline vendors and process plants resources. TOOLS, SKILLS, LANGUAGES ALM, Quality Center, TFS, Azure DevOps (ADO), QTP, UFT, MTM, Jira, qTest, Selenium, SharePoint, Version One, Tosca, MS Office, MS Visio, SQL, V-lookups, PivotTables, Java, Python. EDUCATION Bachelors (Communication) – University of Houston – 2009 Masters (Corporate Communication) – University of Houston – Current Certified Scrum Master (International Scrum Institute) Recert/2017 – 83944113347679 https://www.linkedin.com/in/jeremiah-akindele/
Websites, IT & Software
Agile Development
Microsoft Azure
QA & testing
Software Testing
Paula Chapman
United States, Phoenix
Technical Writer/Editor Paula Chapman, Websites, IT & Software
Technical writing professional skilled in writing and editing manuals, flyers, instructions, and policies in the IT, manufacturing and nonprofit industries. Strengths include writing, editing, training, interviewing, research, documentation, and database development ACCOMPLISHMENTS •Over 15 years of successful technical and business writing and editing in a variety of fields •Proficient in all software contained in MS Office Suite (2016) and various Mac/Apple products •Proven track record of successful writing/editing for the web, particularly in business, technology, software as a service, business-to-business, marketing and engineering •Successful supervision, leadership, and training of writers, editors, and trainers while providing support and constructive feedback for continuous improvement SKILLS and CERTIFICATIONS • Written communication • Disaster recovery and succession planning documentation • Knowledge of software and computers • Knowledge of cloud computing/migration • ITIL • Fluent Spanish and Italian • Strong interviewing and research skills • Excellent attention to detail • Knowledge of SaaS, PaaS, IaaS SOFTWARE MS Office (Word, Excel, PowerPoint, Access, Outlook, One Note, Publisher, Visio, Teams, SharePoint); Photoshop, FrameMaker, Tableau, SnagIt, Silva, ServiceNow, Adobe Premier Pro CC 2018, Adobe Photoshop CS4, Adobe Acrobat Pro EXPERIENCE Technical Writer, Contract AXA Equitable, Syracuse, New York Jan. 2019 – Dec. 2019 • Collaborated with cloud transformation teams of software developers and architects to create documentation, presentations and graphic representations of software and database migration processes relating to succession planning, backup and restoration and disaster planning • Revised, edited, and updated instructions, technical information, online content and frequently asked questions, support manuals, project profiles, knowledge-based articles, user stories, service improvement plans, ticketing documentation, process documents, checklists, guidelines, communication plans, governance models, business continuity plans, mapping interface diagrams, reports and meeting minutes, for external/internal customer use; determine the clearest and most logical way to present information and instructions for greatest reader comprehension, determine audience level, and write and edit technical information accordingly • Researched and built knowledge about products, services, technology, or concepts to be documented • Met with subject matter experts to ensure specialized topics are appropriately addressed and discussed, in daily/weekly “stand up” sessions • Worked remotely in an Agile environment Prior technical writing and editing experience with Smith Corona, Imaging and Sensing Technology, IBM, and Morrison Knudsen
Websites, IT & Software
Cloud Computing
Computer Security
Microsoft Azure
Microsoft Exchange
Windows Desktop
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