Hire freelance Microsoft Exchange

Find and hire skilled Microsoft Exchange freelancers with Wono and get work done on a secure and flexible community-driven platform.
Browse top 16 freelancers by category - to view all resumes click:
Rodney Bey
BASIC
Desktop Support Technician Rodney Bey, Websites, IT & Software
RODNEY BEY CHARLOTTE, NC US CITIZEN SUMMARY: • Desktop Support Analyst with technical, customer service and troubleshooting repair expertise. • Team player who is flexible • Reliable and adaptable to dynamic fast-paced environments. • With 11+ years of Customer Service and 10+ years of IT Experience • REMOTE Environment HOME OFFICE experience is 5 years CERTIFICATION: • A+ • Network+ • MCP Certified • HP Workstations and Laptops Certified SKILLS: • Tier 1 and Tier 2 Level IT support • Expert in Break/Fix Computer Repair • VMware VDI Administration ( Installs, profiles, password, sessions, connectivity and entitlements ) • Server Administration = Exchange and Active Directory ( profiles, passwords, connectivity etc. ) • Citrix Receiver Administration ( Installs, profiles, passwords, connectivity etc. ) • Exchange ( OUTLOOK ) Administration ( profiles, passwords, connectivity etc. ) • Advanced knowledge/experience with Office 365 platform • Proficient in Apple OS and hardware support • Advanced in TCP/IP, VPN, LAN and WAN • Customer Service Expert • Advanced in Microsoft Applications (WORD etc.) • Adobe and Adobe Flash proficiency • Advanced in SCCM, Migrations, Backups , and Deployments • Advanced in Windows 7, Advanced in Windows 8, 10 • Advanced at Outlook, Exchange and Skype • Proficient in Norton Antivirus software • Advanced in Imaging, Skilled in Application Support • Executive Support Expert • Advanced in Active Directory and Network Concepts • HP Accredited Platform Specialist ( Commerical Desktops, Workstations and Laptops ) • Advanced in Remedy, Service Desk and Servicenow Tracking Systems • Skilled in Mobile Devices ,Very Versatile, Very Dependable and a Very Fast Learner PROFESSIONAL EXPERIENCE: DESKTOP SUPPORT TECHNICIAN WITH DRIVING 01/2012 TO Present BARRISTER GROBAL SERVICES, INC. • This is an on-going Contracting position providing Tier 1 and Tier 2 IT support • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business • Working with Windows 7, 8, and 10 for 5 years • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products • Working on Desktops, Laptops, Networking equipment, printers, mobile phones, etc. • Driving to businesses and residences solving all computer related problems • Paid by the JOB only I work here when I am not on a permanent or temporary assignment SENIOR HELP DESK ANALYST 01/2017 TO 03/2021 DUKE ENERGY – CHARLOTTE, NC • Provided Tier 1 and Tier 2 phone, email and remote Technical Support • Used Service Now ticket system to document details of each incident • Fixed 50+ calls a day everyday of various problems including Applications Laptop, Desktop, Printers, Desk Phones, Cell phones, Main Frames etc. • Working with Executives and Warehouse employees • Doing Deployments, Imaging, Refreshes on a regular basis DESKTOP SUPPORT TECHNICIAN WITH DRIVING 05/2015 TO 12/2016 UPS, UNITED PARCEL SERVICE OF AMERICA, INC. - CHARLOTTE, NC • Provides support activities in an assigned area. Tier 1 and Tier 2 level IT support • Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Provided 6 months of Apple OS Support ( Installing , re-imaging and troubleshooting ) • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using my personal vehicle to provide Technology Support for Customers and to support CLIENT’S Core Technology solutions, CLIENT’S Small Package, Freight and SCS locations to supporting CLIENT’S technology infrastructure. • Working various shifts when needed due to vacation coverage or planned weekend upgrades DESKTOP SUPPORT TECHNICIAN 11/2013 TO 03/2015 PIEDMONT NATURAL GAS – CHARLOTTE, NC • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business. • Installed software, modified and repaired hardware and resolved technical issues. • Provided some application support (password resets, profile changes, software changes, and server updates) for 100's of applications such as Citrix, Vented, Exchange, Rumba/Scope etc. • Supported and maintained Piedmont's client computing environment for all mobile and network attached devices. • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products. • Remotely connected into Client PC's using BOMGAR Remote software to solve any and all PC, laptop, printer, software, and network issues for all Internal Employees and customers. • Closely worked with Piedmont's technology vendors and internal IS support departments to help solve any Break/Fix issues that comes along. • Demonstrated excellent customer service and courtesy with customers at all times. TIER 1 ANALYST HELP DESK / DESKTOP SUPPORT 01/2013 TO 11/2013 TIME WARNER CABLE INC – CHARLOTTE, NC • Installed software, modified and repaired hardware and resolved technical issues. • Responsible for receiving customer support requests via phone and email from TWC employees and contractors globally in a fast paced environment. • Leveraged troubleshooting skills, documentation, and on the job training to document, resolve or escalate these support requests for the three hundred plus applications running in the TWC Data Centers. • Use basic and advanced troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for the TWC employee and contractor customer base. • Used the Service Desk ticket system to document and route support case to the appropriate group(s) who can assist in resolving the issue. Expects a case load of approximately 60-80 cases per day. DESKTOP SUPPORT ANALYST 02/2012 TO 12/2012 WELLSFARGO BANK – CHARLOTTE, NC • Responsible for the deployment and desktop support for the Wachovia Bank -Wells Fargo Bank computer systems conversions (hardware and software). • Responsible for the complete Migration of the Executive Laptops and Desktops from Windows XP to Windows 7 using the Microsoft Deployment Tool ( MDT, .vbs scripts and easy transfer tool ) for 1,100 computer systems • Moving all data including all applications and fixing all problems. • Installed software, modified and repaired hardware and resolved technical issues. HELP DESK AND DESKTOP SUPPORT TECHNICIAN 01/2008 TO 11/2011 INFORMATION CONTROL SYSTEMS INC – CHARLOTTE, NC • Supported 500-700 users and 1,500-2,500 complete computer systems both desktops and laptops including software, monitors, printers, scanners, fax machines, copiers, routers, servers, and switches in a 5 building hospital environment with over 100 outside clinics. • Provided computer hardware/software installation, maintenance, server maintenance, trouble ticket resolution and root cause resolution maintaining all computer systems. • Troubleshoot, diagnosed and repaired all technical issues such as basic network connectivity, reset passwords, imaging, backup and restore initiatives. • Supported and maintained all servers within the network. • Used Active Directory to solve password / login issues only. • Remotely connected to users using Dame ware/PC Anywhere to solve Tier 1 problems. • Used Ghost to image and/or reimage computer systems over the network or at the user's desk. • Provided over the phone and onsite break/fix solutions on all devices and simple networking issues. • Used Remedy Ticket Tracking System and the knowledge database to help track and solve trouble tickets in a timely manner with professional customer service at all times. • Utilized Microsoft Windows XP, Vista and Windows 7. • Resolves 30-50 calls a day on average that needs technical resolution of Tier 1 and some Tier 2 issues. COMPUTER TECHNICIAN / TECHNICAL SUPPORT 01/2005 TO 11/2007 PC4 INC – CHARLOTTE, NC • Installed, Tested, and Built, Deployed Desktops, Laptops, Printers, Monitors, Phone Systems, Microsoft Applications and POS Equipment. • Supplied Technical Support (Phone & Face-Face assistance) for all equipment. • Co-Supervised a 1,500 complete computer system deployment including 1,500 printers in 10 different locations. • Increased production output from 5 desktop computer installs a day to 10-12 installs a day by eliminating waste. • Tier 1 and Tier 2 phone support on 50 calls a day on average. EDUCATION: Associate of Applied Science: Electronics / Computers DeVry Technical Institute - Woodbridge, N.J. 1979 Coursework in Information Technology and Computer Applications Associate of Applied Science: Computers TECHSKILLS, Inc. - Charlotte, N.C. 2007 Coursework in Computer Science and Engineering
Websites, IT & Software
Active Directory
Microsoft Exchange
Troubleshooting
BMC Remedy
$25
Gauravi Thapa
BASIC
QA Analyst Gauravi Thapa, Websites, IT & Software
6 years of progressive IT experience as an Automation and Manual Tester, with extensive experience of IT processes and passion for learning new technologies. Self-motivated person with analytical problem solving, quick thinking, and excellent written and verbal communication skills. • Expertise in entire Software Development Life Cycle (SDLC) and Test Development Life Cycle (STLC) • Strong knowledge in working with Waterfall and Agile (Scrum) Methodology • Proficient in Analyzing Business Requirements, Design Specifications, Use Cases to prepare Test Plans, Test Cases, and Test Scripts. • Extensive experience in Functional, Integration, Regression and System Testing, End-to-End testing. • Experience in White box, Gray box and Black box testing. • Experience in using bug reporting tools like HP ALM, JIRA to track test progress, execution and deliveries. • Experience in Automation using Selenium Web Driver, Selenium Grid, TestNG, Junit, Maven and Cucumber frameworks. • Worked on Data driven framework and Hybrid frameworks in different projects • Experience in Automation using Selenium Web Driver, Selenium Grid, TestNG, Junit. • Hands on experience in developing JAVA code. • Basic knowledge in SQL queries for various projects • Experience in Test Management tools using HP Quality Center/ALM. • Experience in working with Off-shore teams • Exposure in programming languages C, C++, JavaScript. • Extensively involved in Back-end testing of SQL Queries using SQL Server. • Experience in working within a UNIX environment. • Dynamic person with strong ability to learn new skills. Excellent interpersonal, technical and communication skills
Websites, IT & Software
Agile Project Management
Atlassian Jira
Java
Microsoft Exchange
Test Automation
$45
Paula Chapman
BASIC
United States, Phoenix
Technical Writer/Editor Paula Chapman, Websites, IT & Software
Technical writing professional skilled in writing and editing manuals, flyers, instructions, and policies in the IT, manufacturing and nonprofit industries. Strengths include writing, editing, training, interviewing, research, documentation, and database development ACCOMPLISHMENTS •Over 15 years of successful technical and business writing and editing in a variety of fields •Proficient in all software contained in MS Office Suite (2016) and various Mac/Apple products •Proven track record of successful writing/editing for the web, particularly in business, technology, software as a service, business-to-business, marketing and engineering •Successful supervision, leadership, and training of writers, editors, and trainers while providing support and constructive feedback for continuous improvement SKILLS and CERTIFICATIONS • Written communication • Disaster recovery and succession planning documentation • Knowledge of software and computers • Knowledge of cloud computing/migration • ITIL • Fluent Spanish and Italian • Strong interviewing and research skills • Excellent attention to detail • Knowledge of SaaS, PaaS, IaaS SOFTWARE MS Office (Word, Excel, PowerPoint, Access, Outlook, One Note, Publisher, Visio, Teams, SharePoint); Photoshop, FrameMaker, Tableau, SnagIt, Silva, ServiceNow, Adobe Premier Pro CC 2018, Adobe Photoshop CS4, Adobe Acrobat Pro EXPERIENCE Technical Writer, Contract AXA Equitable, Syracuse, New York Jan. 2019 – Dec. 2019 • Collaborated with cloud transformation teams of software developers and architects to create documentation, presentations and graphic representations of software and database migration processes relating to succession planning, backup and restoration and disaster planning • Revised, edited, and updated instructions, technical information, online content and frequently asked questions, support manuals, project profiles, knowledge-based articles, user stories, service improvement plans, ticketing documentation, process documents, checklists, guidelines, communication plans, governance models, business continuity plans, mapping interface diagrams, reports and meeting minutes, for external/internal customer use; determine the clearest and most logical way to present information and instructions for greatest reader comprehension, determine audience level, and write and edit technical information accordingly • Researched and built knowledge about products, services, technology, or concepts to be documented • Met with subject matter experts to ensure specialized topics are appropriately addressed and discussed, in daily/weekly “stand up” sessions • Worked remotely in an Agile environment Prior technical writing and editing experience with Smith Corona, Imaging and Sensing Technology, IBM, and Morrison Knudsen
Websites, IT & Software
Cloud Computing
Computer Security
Microsoft Azure
Microsoft Exchange
Windows Desktop
$40
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