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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
$5
Sidney Hargrave
BASIC
United States, Portsmouth
General Freelance Sidney Hargrave, Data Entry & Admin
Norfolk Naval Shipyard: August 2015 – Present Shipfitter Apprentice 8.2019-Present: Assisted in the shipyard JRC program as a material handler. Duties include cataloguing, organizing, and tracking of material for shipyard use, as well as customer service. 5.2019-8.2019: Assisted C920 Instructor Don Martin. Responsible for fixing the filing system; filing tests and test results; making copies of coursework as needed; providing assistance with coursework edits; taking phonecalls; communicating with management. 8.2018-4.2019: Worked in 900F as a Hazmat Coordinator/JRC/Tool Room attendant. Responsible for organizing, issuing, and tracking hazardous material, as well as checking satellite EUSLs. Attended a class on CHRIMP and learned how to handle EUSLs. Issued gloves, safety glasses, and other consumables as needed. Ran inventory. Prepared appropriate emails and memos about work. Maintained tool inventory and issue tools as needed. Input data in eFem and Microsoft Excel. Tracked shuttle driver data. Accepted and filed work tickets for 900F. Worked on the La Jolla project replacing floor tile, patching holes in drywall, and helping frame a trailer. Tracked furniture for the projects. Utilized eFem, Webcentral, various. 4.2018-8.2018: Assisted the X11 and X17 Apprentice Supervisors with office work; put together Trade Training Plans for the incoming first years; performed various tasks such as making copies, putting documents together, and relaying documents to other departments; aided in answering first years’ questions & in directing them as instructed by Apprentice Supervisors. 9.2016-10.2016: Spent time in Mold Loft learning pipe development, crafting item molds in AutoCAD. Reading/understanding paperwork and blueprints. Fitting and cutting components for ships. Laying out patterns for components. Repairing and maintaining components on ships. 8.2015-9.2016: Shop work and training. Self Employed: January 2009 - Present Artist Taking private commissions of illustrations, logos, and tattoos utilizing Adobe Photoshop and Clip Studio Paint. Communicating with customers to negotiate prices and ensure quality of purchase. Participating in conventions, and in doing so, maintaining an inventory of office supplies as well as the items for sale such as books, prints, and stickers; price range; designed and ordered a standing banner for advertisement; recorded money in spreadsheets; and travel information. Took on multiple jobs related to typography, graphic design, and logo design Miscellaneous Painting the interior of houses utilizing paint rollers, drop cloth, trays. Installed window unit air conditioners. Built sheds, extra rooms, repaired walls, fixed rabbit hutches. Installed drywall. Utilized hammers, nails, drills, measuring tape, levels, wrenches. Repaired toilets, showers, and sinks. Built and repaired computers.
Data Entry & Admin
Customer Service
Infographic and Powerpoint Slide Designing
Email Handling
Data Entry
Microsoft Office
$30
Kamran Afzal
BASIC
Pakistan, Karachi
Outsourcing Kamran Afzal, Data Entry Admin
I'm one of the Partners and Co-Founders at Trusted Outsourcing, a global B2B data services outsourcing firm, serving as the active Managing Partner of the company since 2019. I look after the data mining and data processing operations including but not limited to targeted contact list development, prospecting, email searches, candidate sourcing, phone validation, data cleansing, data append & enrichment, virtual admin assistance, data entry/conversion and insurance back office administration services being offered to clients in GCC, USA, Canada, Europe, and Australia and reselling Human Capital Management Software (Digitalization of HR) of myhcm Pakistan Private Limited as their Channel Partner in Pakistan only. My expertise is in top quality business process management in the fields of data collection and verification, and services that support and complement the users of prospecting leads, big data and on-demand data services. I manage the company operations having multiple teams; however most of my time is spent maintaining client relationships and quality assurance of end products being delivered to our clients. I’m basically the Project Manager and the one and only point of contact for my clients, which help them deal with one person for all their project needs. I pursued my MBA in Finance from Preston University Karachi-Pakistan, and received Award in Insurance (Fitness Insurance Test – FIT) and Cert. CII (i.e. Certificate in Insurance) from Chartered Insurance Institute, UK. Having been insurance related education, worked in Kingdom of Saudi Arabia as Riyadh Branch Manager (two years contract) for a Saudi Insurance and Reinsurance Brokers and also worked in Oman. Whereas in Pakistan I have worked with world largest insurance brokers at Aon Insurance Brokers Private Limited and Unique Insurance Brokers Private Limited (Correspondent of Marsh in Pakistan) where I was managing large corporate names like PepsiCo, Barclays Bank, TOTAL, HSBC, Jotun Powder Coating, SHELL, Linde, JAZZ, TELENOR, KFC, P&G, Bureau Veritas, Sanofi, UDL Group, Hellman, National Foods, Pak Suzuki, Indus Motors, Halcrow, Transworld, METRO CC, Makro CC, AIG, Al-Jazeera Network, Dutshe Bank, Kansas, KGS Sourcing (formerly Red Cats), Ogilvy & Mather, Soho Square, Essity (i.e. BSN Medical), Exterran, SAS, SGS, SOS, Abbot, RB, Lundbeck, Pulcra Chemicals, Engro Foods, Engro Eximp, Lotte, Moodys, General Electric (GE), Vestas, Western Union, Loreal, Coffey International, Jacob Engineering, Mitchel’s Food, PTB Foods (formerly ULKER i.e. Yildiz Holding), Rasul Flour Mills, Bata, ABB, ABB Automotive, Schneider Electric, Prestige Kitchen, EBM, Inbox and IBM etc, allows me to understand the business standards, quality requirements and timely communication that clients are looking for. My clients usually are owners or senior executives of their companies, executive recruitment, consulting firms and startups. I also work closely with marketing teams of small to medium sized companies looking to build email or marketing lists or clean up as well as manage their internal databases. I’m very flexible, responsive, and persistent. I can work on small or large team based projects with ease, as well as ramp up and down on short notices. It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects; however since you never know when a small ad hoc task can convert into a large entrepreneurial enterprise so I look forward to working with one time clients as well. I'm flexible with my working hours; however I usually maintain CST US office hours with Skype/Email/Phone connectivity, and am happy to work closely with you and provide you complete end to end support so you don’t have to deal with multiple freelancers. I look forward to hearing from you! Kamran Afzal
Data Entry & Admin
Data Entry
Bookkeeping
Data Mining
Email Handling
Excel
$8
Terry McKenna
BASIC
United States, Palo Alto
Human Resources (HR) Manager Terry McKenna , Business, Accounting, Human Resources & Legal
RESPONSIBILITIES Handling employment relations issues such as grievances and employee welfare. Leading the recruitment process, including selection and interviewing of candidates. Collaborating with other managers in the business, sometimes internationally, to ensure the smooth running of the company from a people perspective. Partnering with senior operational staff including the HR director, to establish and roll-out people-related strategy. Overseeing staff attendance and absence monitoring. Providing detailed HR reports to senior management teams. Administration of employee-related paperwork, such as employment contracts, new starter packs, or formal notices of termination. Leading new starter company inductions. Managing talent pools and succession plans to ensure the company can continue to operate in the future. Overseeing training and development of employees. Administering financial elements such as payroll, compensation and benefits, and pension schemes. Handling highly confidential information in an honest and trustworthy way. “Responsibilities will vary depending on the organization and the size of the team. SKILLS HR manager skills are typically obtained from previous business and administration experience. As a general guide, recruiters will often look for: Strong computer literacy. Someone who is highly organised. Good administrative skills. Negotiation and influencing skills. Personal credibility; someone that others will trust with sensitive data and information. Courageousness, especially when standing up for what is right, not necessarily what is easy. Inquisitive, with an open mind. Strong verbal and written communication skills. Ability to work under pressure and to tight deadlines. Extensive knowledge of how a business works and an HR function operates. “You’ll really need to have great communication skills, and know how to speak to people and deliver messages in the right way, especially when it’s bad news”
Business, Accounting, Human Resources & Legal
Accounting
Administrative Support
Education & Tutoring
Employee Training
Training Development
$42
Ashley Willis
BASIC
Marketing and Operations Ashley Willis, Sales & Marketing
Certifications: ■ The Trade Desk - Data-Driven Planning ■ The Trade Desk - Marketing Foundations ■ Product Management ■ Advanced Excel Skills: ■ Accounts Payable / Receivable ■ Account & Project Management ■ Budgeting & Forecasting ■ Financial Analysis & Reporting ■ Quickbooks Marketing & Operations Professional | Tampa, FL B.A. Consumer Affairs | University of Alabama | Student Athlete Professional Experience. ■ HTML/ CSS/ Javascript ■ Written & Verbal Communication ■ Customer / Client Service ■ Time Management / Scheduling ■ Microsoft Office Suite ■ Adobe Creative Suite ■ Sketch ■ Webflow ■ SEO Specialist West Florida Flames | U.S Soccer Development Academy Operations Coordinator | July 2018 - Present ■ Organized the daily and monthly national travel scheduling and logistics of 8 teams (players, staff parents, 295 people total) ■ Collaborate with club Development Academy Director to fulfill daily responsibilities and travel operations ■ Plan, organize and implement all aspects of team travel, including; hotel, meal arrangements, transportation, etc. ■ Lead the daily correspondence with players, coaches, parents regarding: schedule updates, scheduling information, daily requests, or questions that may arise ■ Created the documentation of professional and accurate files on all team related information, including; player personal information, game reports, trip reports, ex- pense reports, etc. ■ Communicating appropriately and efficiently with U.S. Soccer coaching staff, administrative staff and all related U.S. Soccer departments ■ Assisted club Academy Director in updating and communicating program budget during daily operations and all monthly Program related travel for team, individual players, coaches, staff, and players family IMG Academy | Events and Teams Coordinator | December 2019 - March 2020 (Special Contracts) ■ Primary point of contact for all Team Liaison Officers and Event Operations Teams for all visiting Federations, Professional Teams, and Universities ■ Extract and arrange for key contractual elements in Team and Group sales contract, to be activated upon and delivered against to fulfill client’s requirements ■ Conduct transitional planning calls with Group and Team Sales to determine all logistical aspects of a client’s stay at IMG Academy. ■ Develop strong internal relationships, across all teams, on Campus and at Legacy Hotel, to ensure client’s demands are met. Those departments include, but are not limited to the following: Group and Team Sales, Facilities, Food and Beverage, Transport, Sport, Athletic Performance and Development, Communications, Marketing, Accommodations. ■ Schedule / manage part-time staff as a means of facilitating proper program delivery. ■ Track any additional charges incurred by client and report back to Group and Team Sales department. ■ Keep detailed record of client’s stay on campus, conduct post-departure meeting with all departments involved with client stay in order to identify key successes / areas for improvement. ■ Work in conjunction with Group and Team Sales department to identify opportunities for retention. ■ Manage relationships with outside vendors as needed. United States Soccer Federation | Team Coordinator | September 2017 - April 2018 ■ Contract negotiation management with third party vendors (Nike, IMG Sports, Hilton, Enterprise) ■ Accountable for support staff, daily operations, travel logistics, and all roles and responsibilities that pertain to the minimum 26 players and 11 staff members ■ Acting liaison between players, staff & outside parties (U.S. Embassy’s, , hotels, schools) ■ Manage qualitative forecasting reports ensuring program performance ■ Ensures key metrics & goals are met through monitoring of reports & weekly communication with team & field personnel ■ Managed overall team budget and spend ■ Manage relationships with outside vendors as needed. ■ Managed partnerships with FIFA and other Federations (England, Brazil, the Netherlands) ■ Task delegation amongst staff and assigned jobs. Mentor & manage support team staff throughout camps. ■ Manage initial communication with players’ club team, Development Academy team and inquiring organizations, colleges, and agents NBC Universal | Communications Specialist | September 2016 - April 2017 ■ Created communication vehicles, tools, and strategies for enhancing and extending communications across all of the Technology department ■ Produced creative outputs - graphics, infographics, data visualizations and animations - for various platforms to further the outreach of the Global CIO of Technology communications ■ Spearheaded & fast-tracked internal media relations including weekly newsletter content, social media, and speaking proposals ■ Organized and monitored a deliverables calendar across all eleven technology portfolios (500 employees) Enterprise Holdings | Assistant Manager | May 2015 - May 2016 ■ Oversaw execution of multiple concurrent projects to ensure clients & customers expectations were met and trust was gained for repeat business & referrals leading to increased profits & revenue ■ Implemented 30/60/90 day reviews for new hires to ensure understanding of roles & performance expectations were met ■ Presided over accounts payable, invoices & payroll at one of Colorado’s leading branches ■ Generated Excel reports to monitor and evaluate revenue, fleet management and asset inventory, supply orders and deliveries ■ Established on going system test plans and executed user scenarios for web-based testing applications and management systems ■ Mentored & managed multiple management trainees as a consistently leading member of the sales division Nike | Visuals Team | April 2014 - May 2015 ■ Acted as liaison between sales floor and back-of-house to ensure inventory was keeping up with sales needs ■ Assisted in the layout and design of the store for every quarter per the expectations of corporate ■ Supported Accounting Department with management of purchase orders, creation of expense & budgeting reports
Sales & Marketing
Media Relations
Ad Planning & Buying
Marketing Strategy
Brand Management
Social Media Marketing
$35
Sven Ciupka
BASIC
United States, Marina del Rey
Social Media Specialist , Websites, IT & Software Sven Ciupka, Sales & Marketing
EDUCATION HULT INTERNATIONAL BUSINESS SCHOOL – San Francisco, CA Sep 2016 – Dec 2019 Bachelor of Business Administration, Management DEUTSCHE SCHULE GUATEMALA – Guatemala City, Guatemala Jan 2000 – Oct 2014 High School Diploma, Baccalaureate in Letters & Science RELEVANT EXPERIENCE ALOR Home E-Commerce – San Francisco, CA Founder February 2020 – Present • Drove efforts to gain working capital and angel funding to start and grow the business • Created highly successful marketing and branding strategies to spearhead entry into the Home Décor market • Took company from $0 to $2000 per week in sales through strategic Facebook Ads marketing • Created the landing page, dashboard and web applications using Adobe Photoshop, Adobe Lightroom, and Shopify ENTOMO POWER – San Francisco, CA Marketing Specialist Jul 2019 – Dec 2019 • Revitalized the company's website and social media • Created Social Media graphic & creative design • Built brand awareness and leads while managing internal and external marketing campaigns and programs • Enforced and optimized internal policies to maintain efficiency and responsiveness to demands • Improved customer engagement plans, boosting conversion rates by 45% JUVENTUS ACADEMY SILICON VALLEY – Redwood City, CA Social Media Strategist Intern Apr 2019 – Aug 2019 • Oversaw and managed complex digital and social media programs and productions • Built, and updated effective SEO strategies • Implemented new ideas and innovations to improve and coordinate all digital channels • Developed paid ads for use on diverse social media platforms, achieving an average of 600 users per ad SKILLS AND ACHIEVEMENTS • Adobe Premiere Pro CC • Creative Design • E-Commerce • Adobe Lightroom • Graphic Design • Construction Surveying • Adobe Photoshop • Website Development • Social Media Marketing • Microsoft Excel • Keyword Optimization • Operations Management • Microsoft PowerPoint • Ad Development • Self-Starter • Microsoft Word • Facebook Ads • Team Worker LANGUAGES • Spanish: Native • Italian: Full Professional • German: Full Professional • English: Full Professional INTERESTS Videography, Video Editing, Photography, Boxing, Gym, Running, Business Development, E-Commerce, Video Games
Sales & Marketing
Social Media Marketing
Marketing Strategy
Advertising
Ad Planning & Buying
Content Marketing
$45
Katie Spillman
BASIC
United States, New York
Administrative & Operations Professional Katie Spillman, Business, Accounting, Human Resources & Legal
Administrative genius, creative strategist, and organizational savant who excels at preparation and execution; delivering superior results in operations and project management, program design and implementation, event coordination, and community/consumer engagement. My most recent position was Senior Manager of Operations at All Star Code, a non-profit organization that seeks to create economic opportunity by developing a new generation of boys and young men of color with an entrepreneurial mindset who have the tools they need to succeed in a technological world. I managed vendor contracts and relationships, facilitated board and committee work, and assisted with organization-wide projects. My responsibilities also included developing and streamlining policies and procedures and management of systems. From 2012 to 2017, I assisted with designing and implementing new programs related to economic development, workforce, and social and racial equity for the City of New Orleans (CNO) under the Office of Mayor Mitchell J. Landrieu. I engaged with residents, funder's, and other key stakeholders through social media, visual imagery, and events to increase awareness of the city's initiatives and services. My efforts led to increased attendance and brand awareness of my projects by an average of 20% per quarter from 2015 to 2017. Throughout my tenure with CNO, I was responsible for the administrative functions of an Executive Office such as travel planning, scheduling, drafting correspondence, and vendor relations. I have a Master's Degree in Media Management with an emphasis on non-profit coordination and an undergraduate degree in Communications.
Business, Accounting, Human Resources & Legal
Administrative Support
Event Planning
Management
Operations Research
Project Management
$40
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