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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
Shafaq Khan
BASIC
Data Analyst Shafaq Khan, Data Entry & Admin
Worked as System Engineer in Infosys Limited having experience of 1.75 years working in the IT industry. Skilled in C, C++ , SQL , Pl/SQL , Java ,HTML ,CSS , JavaScript etc.Strong information technology professional with a Bachelor of Technology degree focused on Computer Science. Currently looking for opportunity to grow my career with an organisation that will utilize my technical, management and administrative skills to benefit mutual growth and success .After reading the job responsibilities , I believe my prior expertise and experience position me as a perfect candidate for this role as I am a detail-oriented person an am good at maintenance and management of data . I have previously worked in a Multinational corporation as a System Engineer . I have had experience working with multiple clients and projects . It was my job to deliver the project in timely manner and develop a strong relationship with clients , ensuring their needs , enhancement and negotiations if any required . On regular basis , attending clients meet-ups and attaining to new requests have been a part of the job . I have been trained in understanding clients and business very well , addressing their problems by proposing unique and innovative solutions for which I’ve even received certificate of appreciation for one project . With all the past experience I’ve had , I have developed strong relationship with the client and regularly exceeded quotas . My ambitious attitude and dedication along with my trained background makes me believe I’ll be able to do a good job even in the applied job .
Data Entry & Admin
Microsoft Outlook
Excel
Data Entry
Infographic and Powerpoint Slide Designing
Microsoft Office
18 $
Wuqi Weber
BASIC
United States, Covington
Applied Data Scientist / Analysis Wuqi Weber, Engineering & Science
A certified Applied Data Scientist with experiences focusing on statistics analytics and machine learning. Familiar with statistics modeling, feature engineering and commonly used machine learning algorisms. My last project was working on an anomaly detection project for Microsoft Digital Stores using Microsoft cognitive service with some python public packages and Microsoft internal Bias Test library. • Experienced descriptive statistics and advanced analytics in Cosmos big data environment for MSCOM Digital Store. • Experienced causal impact modeling for camping incrementality analysis. • Experienced reinforcement learning modeling using Markov Decision Process for MSCOM online customer behavior analysis and action recommendations. • Experienced MS stores KPIs anomaly detection and root cause analysis conduct with forecasting model to reduce the false alerts. Writing python class library for internal use case. • Experienced Azure VM auto scaling schedule time series forecasting, classifications for MS Azure Subscription Automation Team. • Participated in data science professional activities, o Cortana Intelligence Competition Project 2016 – Decoding Brain Signals Achieved top 10th in public leader boarder - accuracy 81.875% in public test dataset. Achieved top 12th in private leader boarder - accuracy 80% in private test dataset. Program Language: R Platform: R Studio, MS Azure Machine Learning Web service. Algorism: LASSO most like hood features selection and logistic regression o Kaggle Competition project - Classify Handwritten Digits Using MNIST data Program Language: R “mxnet” deep learning model, accuracy: 99.429% Program Language: Python “Tensorflow” deep learning model, accuracy: 99% • Experienced simulation science tool development using modem web technologies and PowerSim SDK.
Engineering & Science
Data Mining
Data Science
Deep Learning
Machine Learning (ML)
Statistical Analysis
70 $
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