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Tanna Matthews
BASIC
United States, Nashville
IT Project Manager Tanna Matthews, Websites, IT & Software
Highly skilled executive IT professional with almost a decade of experience focusing on transformational cost-saving architecture, efficient personnel support, and dedicated customer service. Drives innovative change while managing staff, possessing ability to develop individual skills and mentor team members while maintaining accountability to corporate standards. ▪ Accomplished technology expert who provides leadership, creating strategic vision while effectively communicating complex technical language to diverse audiences including customers, internal team members, and executive-level stakeholders. ▪ Strong problem-solver with experience navigating challenges and budget pressure to identify root causes and cautiously elevate company-wide systems with advanced and innovative solutions. ▪ Natural learner and collaborative partner working to integrate systems, prioritize fixes to common issues, and to bridge organizational and process gaps to meet program objectives. ▪ Adept at investigative procedures that determine potential risks and threats, inefficiencies, and data quality advancements. Jama, Jira, Project Management / Visio / Microsoft Office Suite (Word, Excel, PowerPoint, Project) / Lotus Notes / SharePoint / Ross ERP System (Aptean) /ChangeGear PROFESSIONAL EXPERIENCE CGS Administrators, LLC, Nashville, TN April 2021 – Present IT Project Manager (4/2021 to Present) Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for lesser number of work efforts simultaneously and work efforts consisting of smaller size, low complexity and minimum system and customer impacts. ▪ Develop and monitor project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards. ▪ Identify items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted. Advanced Composites Inc., Nashville, TN, Sidney, OH, Aguascalientes, Mexico Jan. 2016-Jun. 2020 Manager of IT Applications (5/2019 to 6/2020) Directed all growth of technology-based aspects and support services staff for corporate-wide application systems, including ERP, CRM, document retention, MES, web-based internal and external sites, and enterprise and non-enterprise application systems. Trained cross-functional departments in new and existing technology implementations. ▪ Conducted capacity planning to measure configuration and programming for all applications relative to current and future business and manufacturing activities. Analyzed metrics and daily reports to review team status and ensure 99.9% SLA of all applications. ▪ Applied diligent oversight to all budgeting, purchasing, and procurement to optimize resources and upgrade technical solutions for $700-$800K annual budget. Maintained current revision levels and updates on all ACP applications. ▪ Executed Phase 1 of Laboratory Information System (LIMS), overcoming team resource constraints in partnership with key stakeholder and escalating project to higher priority in order to maintain momentum. IT Applications Assistant Manager (11/2017 to 5/2019) Oversaw application development team of up to 20 professionals, driving production and developing enhancements to achieve business objectives. Promoted customer satisfaction throughout organization and project management, delivering effective solutions within timelines and established budget. Monitored workflow and provided regular feedback to internal departments. ▪ Spearheaded continuous improvement processes, analyzing budgets and operations to identify and implement streamlined procedures. ▪ Implemented proper UAT and QC environment and process structure for ERP system, researching how Radley and FMES were connected and using strong vendor relationships to learn backend connections. Resolved integration hurdles for successful setup and installation. ▪ Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation. IT ERP Specialist (1/2016 to 11/2017) Interfaced across organization to develop complex projects from beginning to end, prioritizing components and functionality for ERP system. Gathered technical specifications and requirements directly from customers to determine appropriate system configuration and setup. Analyzed and investigated issues reported by end users and applied rigorous quality assurance prior to new releases in production environment. ▪ Collaborated with Sales and Accounting to develop J-SOX standardization project in order to monitor price changes for products, purchase orders, and customer quotes. ▪ Coordinated SSRS, SSIS, stored procedures, and legacy software with Programming and Database teams to increase ERP system capabilities and integrate business processes. ▪ Provided overview workflow structure and project support across life cycle through comprehensive Statement of Work (SOW), development plans, and project management documentation.
Websites, IT & Software
Agile Project Management
Atlassian Jira
ERP/CRM Software
ITIL
Office 365
55 $
Abhishek Gupta
BASIC
Desktop Support Engineer Abhishek Gupta, Websites, IT & Software
1) I have good technical knowledge and experience on managing client operating system services & Networking Nodes . 2) I'm able to resolve all system related issues on client operating system e.g DNS resolution, DHCP, Print issues etc. 3) Maintaining and proactively updating IT asset inventory. 4) Co ordinating with vendors for any new setup installation and for any issue related to IT hardware & software. 5) I have excellent virtual working capabilities. 6) Decent communication skills and ability to learn & adapt to new technologies. 7) Providing first level of support to IT incidents for Operating system machines, IT infrastructure, Printers, AV setup, IT Devices and Network connectivity issues. 8) I have excellent expertise to address users IT tickets and providing resolution within SLA. 9) Performing maintenance activity for CCTV, AV Setup, and systems. 10) installation & configuration of Operating system, Email clients software , office 365, & G suite Administration. * I have 1 year experience in Technical role as a Desktop support engineer. In my past working experience I work with corporate and hospitality industry I also completed some freelancing projects for my clients. I learn & attain a lots of new skills from my previous work experiences in IT role Now I"m looking for a chance to apply my technical expertise and creative problem-solving skills at an innovative company like this one.
Websites, IT & Software
Network Administration
Windows Desktop
IT Transformation
Troubleshooting
Office 365
29 $
Hector Vargas
BASIC
Desktop Support Hector Vargas, Websites, IT & Software
Hector Guillermo Vargas Objective: A trustworthy and intelligent Information Technology professional ready to take on new/similar tasks. Seeking a position in where I may contribute to the success of my company with my education, skills and excellent work ethics. Education: Associate of Science – Computer Network Systems ITT Technical Institute - San Dimas, CA Graduation Date: November 29, 2009 GPA 3.63/4.0 Certifications: CompTIA A+ Qualifications: o Hands-on experience with hardware/software troubleshooting & diagnosis. o Excellent customer service skills. o Skilled with resolving networking issues. o Able to work well in a team environment. o Great interpersonal skills with management, end-users & co-workers. o Well versed with Network Operating Systems. o Experienced working with Ticketing Software (service-now, sccd, etc.). o Able to follow written and verbal instructions well. o Detail oriented with great analytical skills. Work Experience: Artech/Caremore Health Cerritos, CA Deskside Support Rep. Dec. 21, 2020 to Jan. 26, 2021 o Imaged and prepared PC’s with Windows 10 for deployment. o Traveled to remote clinics and performed PC refresh with data transfer. o Communicated professionally with end users. Artech/Amtrak Los Angeles, CA Deskside Support Jul. 15. 2019 to May 29, 2020 o Imaged, Diagnosed, & Troubleshot Windows 10 on company laptops & desktops. o Troubleshoot, diagnose & resolve hardware, software & connectivity issues. o Coordinated with outside vendors for warranty repairs. KForce/Kaiser Permanente Downey, CA PC Technician Jun. 16, 2016 to Jan. 03, 2017 o Imaged Laptops & Desktops with Win7. o Transfer User Data from old to new PC’s. o Install, Configure, & Test all applications on Win7 PC’s Intratek Computer/County of L.A. DPSS Irvine, CA/Various Locations in L.A. County Desktop Support Technician Jan. 19, 2016 to Jun. 13, 2016 o Hardware Troubleshooting o Troubleshot Microsoft Office o Network Connection Troubleshooting P. Murphy & Associates/UCLA Health System ISS Burbank, CA/Westwood, CA Desktop Analyst Feb. 4, 2014 to May 2, 2014 o Performed Windows 7 upgrades/Tier 1 desktop support for UCLA Medical Center. o Maintained status of hardware and equipment with an online ticketing system (Service-Now). o Troubleshot, upgraded, installed, supported hardware and software on-site for clients. CC-OPS/Southern California Gas Company Culver City, CA/Monterey Park, CA Desktop Technician April 22, 2013 to Jan. 31, 2014 o Responsible for imaging Windows 7 on laptops/desktops & installing required user software. o Experience with installing/configuring Citrix, SAP 7.20, VPN software, and Office 2010. o Knowledgeable in troubleshooting Microsoft Office and Windows profile issues. Pomeroy IT Solutions/Southern California Edison Hebron, KY/Rosemead, CA PC Technician (Deployment) March 28, 2011 to Aug 01, 2011 o Performed daily remote installs of Microsoft Office 2010, Microsoft Windows XP SP3 & SAP 720. o Resolved any installation issues by troubleshooting efficiently & diligently. o Setup PC workstations for new hires and employee transfers. American Paper & Plastics Inc. El Monte, CA IT Tech Intern Jan. 14, 2010 to Apr 2010 o Assisted Director of IT in various daily tasks (Installed OS, setup PC workstations & basic PC’s maintenance). o Created a chart of network information and created a network diagram. o Troubleshot network and workstation issues. References: Upon Request
Websites, IT & Software
Office 365
Troubleshooting
Windows Desktop
52000 $
Daniel Racca
BASIC
Proven business leader and project management professional that delivers value by the implementation of targeted solutions. Directed multiple projects throughout career managing large groups of stakeholders and tasks with considerable amount of complexity. Daniel Racca, Websites, IT & Software
• Provided detailed project management and financial oversight of a multi-million dollar industrial / operational technology convergence plan. While contracted through the Celanese Corporation, utilized risk mitigation techniques in order to secure the network solidarity and data movement throughout the facility. • Effectively increased profit margins by 45% by annotating, through documentation, required work scopes of the project such as referencing the Purdue Model in conjunction proposals, purchase orders, and management of change orders as required through the duration of the project. • Applied applicable framework and best practices to evaluate the project's readiness to launch, develop detailed action plans, lead mobilization efforts, and provided strategic oversight throughout the duration of the project • Directly managed all third-party vendors to successfully organize the planning and scheduling of the project. All of which was completed to meet aggressive timeline requirements. • Drove financial accountability projects by analyzing budgets, negotiating contracts, and capitalizing on opportunity for cost savings. • Developed and mentored a team of ten team members to effectively delegate tasks within the project. CAREER HISTORY Celanese Corporation January 2020 – March 2020 Sr. Project Manager- Contract • Performed risk management analysis and mitigation techniques regarding project activities. • Performed project management duties assessing software risks involved with a $500M operational technology / industrial technology convergence plan addressed to maintain data solidarity within the Celanese Corporation. Halliburton December 2018 – April 2019 LOGISTICS MANAGER • Using Six Sigma/Lean disciplines to navigate the strategic direction and deployment of concurrent operations and logistics projects. • Responsible for driving product quality, reducing cost of quality, decreasing waste, maximizing regulatory compliance, increasing on-time delivery rates, and optimizing performance efficiency levels. • Met 100% of production schedules, decreased future production issues, and ensured on-time deliverables by fostering communication between suppliers, manufacturing teams, and mentored team to immediately identify project related problems. Demonstrate best practices, and design solutions to reduce defects. • Coordinated and collaborated on all logistical operations, pertaining to Halliburton sand operations, within the Southeast Texas, Permian, and East Texas, and West Louisiana. • Improved production processes and prevented future quality issues by analyzing metrics, leading transformation/improvement programs. • Defined and established program structure and governance framework, business case management, KPI measurement, benchmarking, lead executive steering committee, and stakeholder management. Banyan Risk Management March 2017 – June 2018 Director of Operations • Oversaw operations of risk management projects, including security assessment with foreign clients, executive protection, and training of foreign internal defense with respective clientele. • Recognized for Superior coaching, Leadership, and Professional Integrity • Provided socio- political analysis to prevent and deter any potential terroristic threat to the respected client. • Developed staff schedules, milestones, and objectives, provided feedback, facilitated on the job training, and monitored overall performance through professional mentoring. • Through risk mitigation and business continuity, effectively saved the respective client 75% on net value of product. PROJECT MANAGEMENT CONTRACT ROLES June 2014 – December 2016 • Managed Matheson Tri-gas construction Project worth $8.1B in Westlake, LA. in several different regions, all of which were successfully completed in accordance to the given time table. • Saved $1 Billion dollars by effectively defining the business operation and strategy through the strategic direction and project forecast. • Re -engineered processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain momentum within each project. • Managed M&G Resins civil scope construction project estimated at $1.5B for Satterfield and Pontikes • Directly managed all third-party vendors to successfully organize the planning and scheduling of the project, all of which was done to successfully meet the aggressive time constraints. • Defined and executed change management initiatives in support of strategy and process changes to include stakeholder assessments and communications. • Captured 25% Savings in labor expenses by managing, forecasting, and collaborating with key stakeholders to meet project demands. • Managed Kemper County estimated at $6.2B IGCC Power Project, MS for Performance Contractors. • Managed OCI Beaumont estimated at $480M Debottlenecking Project, TX. EDUCATION BACHELOR OF ARTS HISTORY & POLITICAL SCIENCE SAM HOUSTON STATE UNIVERSITY: Huntsville, TX MILITARY EXPERIENCE UNITED STATES MARINE CORPS 1st Reconnaissance Battalion- Foreign Internal Defense (Team Leader) April 2004 – July 2008
Websites, IT & Software
Agile Project Management
Cloud Security
IT Transformation
Office 365
Product Managment
115000 $
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