Hire freelance Office 365

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Abhishek Gupta
BASIC
Desktop Support Engineer Abhishek Gupta, Websites, IT & Software
1) I have good technical knowledge and experience on managing client operating system services & Networking Nodes . 2) I'm able to resolve all system related issues on client operating system e.g DNS resolution, DHCP, Print issues etc. 3) Maintaining and proactively updating IT asset inventory. 4) Co ordinating with vendors for any new setup installation and for any issue related to IT hardware & software. 5) I have excellent virtual working capabilities. 6) Decent communication skills and ability to learn & adapt to new technologies. 7) Providing first level of support to IT incidents for Operating system machines, IT infrastructure, Printers, AV setup, IT Devices and Network connectivity issues. 8) I have excellent expertise to address users IT tickets and providing resolution within SLA. 9) Performing maintenance activity for CCTV, AV Setup, and systems. 10) installation & configuration of Operating system, Email clients software , office 365, & G suite Administration. * I have 1 year experience in Technical role as a Desktop support engineer. In my past working experience I work with corporate and hospitality industry I also completed some freelancing projects for my clients. I learn & attain a lots of new skills from my previous work experiences in IT role Now I"m looking for a chance to apply my technical expertise and creative problem-solving skills at an innovative company like this one.
Websites, IT & Software
Network Administration
Windows Desktop
IT Transformation
Troubleshooting
Office 365
29 $
Hector Vargas
BASIC
Desktop Support Hector Vargas, Websites, IT & Software
Hector Guillermo Vargas Objective: A trustworthy and intelligent Information Technology professional ready to take on new/similar tasks. Seeking a position in where I may contribute to the success of my company with my education, skills and excellent work ethics. Education: Associate of Science – Computer Network Systems ITT Technical Institute - San Dimas, CA Graduation Date: November 29, 2009 GPA 3.63/4.0 Certifications: CompTIA A+ Qualifications: o Hands-on experience with hardware/software troubleshooting & diagnosis. o Excellent customer service skills. o Skilled with resolving networking issues. o Able to work well in a team environment. o Great interpersonal skills with management, end-users & co-workers. o Well versed with Network Operating Systems. o Experienced working with Ticketing Software (service-now, sccd, etc.). o Able to follow written and verbal instructions well. o Detail oriented with great analytical skills. Work Experience: Artech/Caremore Health Cerritos, CA Deskside Support Rep. Dec. 21, 2020 to Jan. 26, 2021 o Imaged and prepared PC’s with Windows 10 for deployment. o Traveled to remote clinics and performed PC refresh with data transfer. o Communicated professionally with end users. Artech/Amtrak Los Angeles, CA Deskside Support Jul. 15. 2019 to May 29, 2020 o Imaged, Diagnosed, & Troubleshot Windows 10 on company laptops & desktops. o Troubleshoot, diagnose & resolve hardware, software & connectivity issues. o Coordinated with outside vendors for warranty repairs. KForce/Kaiser Permanente Downey, CA PC Technician Jun. 16, 2016 to Jan. 03, 2017 o Imaged Laptops & Desktops with Win7. o Transfer User Data from old to new PC’s. o Install, Configure, & Test all applications on Win7 PC’s Intratek Computer/County of L.A. DPSS Irvine, CA/Various Locations in L.A. County Desktop Support Technician Jan. 19, 2016 to Jun. 13, 2016 o Hardware Troubleshooting o Troubleshot Microsoft Office o Network Connection Troubleshooting P. Murphy & Associates/UCLA Health System ISS Burbank, CA/Westwood, CA Desktop Analyst Feb. 4, 2014 to May 2, 2014 o Performed Windows 7 upgrades/Tier 1 desktop support for UCLA Medical Center. o Maintained status of hardware and equipment with an online ticketing system (Service-Now). o Troubleshot, upgraded, installed, supported hardware and software on-site for clients. CC-OPS/Southern California Gas Company Culver City, CA/Monterey Park, CA Desktop Technician April 22, 2013 to Jan. 31, 2014 o Responsible for imaging Windows 7 on laptops/desktops & installing required user software. o Experience with installing/configuring Citrix, SAP 7.20, VPN software, and Office 2010. o Knowledgeable in troubleshooting Microsoft Office and Windows profile issues. Pomeroy IT Solutions/Southern California Edison Hebron, KY/Rosemead, CA PC Technician (Deployment) March 28, 2011 to Aug 01, 2011 o Performed daily remote installs of Microsoft Office 2010, Microsoft Windows XP SP3 & SAP 720. o Resolved any installation issues by troubleshooting efficiently & diligently. o Setup PC workstations for new hires and employee transfers. American Paper & Plastics Inc. El Monte, CA IT Tech Intern Jan. 14, 2010 to Apr 2010 o Assisted Director of IT in various daily tasks (Installed OS, setup PC workstations & basic PC’s maintenance). o Created a chart of network information and created a network diagram. o Troubleshot network and workstation issues. References: Upon Request
Websites, IT & Software
Office 365
Troubleshooting
Windows Desktop
52000 $
Daniel Racca
BASIC
Proven business leader and project management professional that delivers value by the implementation of targeted solutions. Directed multiple projects throughout career managing large groups of stakeholders and tasks with considerable amount of complexity. Daniel Racca, Websites, IT & Software
• Provided detailed project management and financial oversight of a multi-million dollar industrial / operational technology convergence plan. While contracted through the Celanese Corporation, utilized risk mitigation techniques in order to secure the network solidarity and data movement throughout the facility. • Effectively increased profit margins by 45% by annotating, through documentation, required work scopes of the project such as referencing the Purdue Model in conjunction proposals, purchase orders, and management of change orders as required through the duration of the project. • Applied applicable framework and best practices to evaluate the project's readiness to launch, develop detailed action plans, lead mobilization efforts, and provided strategic oversight throughout the duration of the project • Directly managed all third-party vendors to successfully organize the planning and scheduling of the project. All of which was completed to meet aggressive timeline requirements. • Drove financial accountability projects by analyzing budgets, negotiating contracts, and capitalizing on opportunity for cost savings. • Developed and mentored a team of ten team members to effectively delegate tasks within the project. CAREER HISTORY Celanese Corporation January 2020 – March 2020 Sr. Project Manager- Contract • Performed risk management analysis and mitigation techniques regarding project activities. • Performed project management duties assessing software risks involved with a $500M operational technology / industrial technology convergence plan addressed to maintain data solidarity within the Celanese Corporation. Halliburton December 2018 – April 2019 LOGISTICS MANAGER • Using Six Sigma/Lean disciplines to navigate the strategic direction and deployment of concurrent operations and logistics projects. • Responsible for driving product quality, reducing cost of quality, decreasing waste, maximizing regulatory compliance, increasing on-time delivery rates, and optimizing performance efficiency levels. • Met 100% of production schedules, decreased future production issues, and ensured on-time deliverables by fostering communication between suppliers, manufacturing teams, and mentored team to immediately identify project related problems. Demonstrate best practices, and design solutions to reduce defects. • Coordinated and collaborated on all logistical operations, pertaining to Halliburton sand operations, within the Southeast Texas, Permian, and East Texas, and West Louisiana. • Improved production processes and prevented future quality issues by analyzing metrics, leading transformation/improvement programs. • Defined and established program structure and governance framework, business case management, KPI measurement, benchmarking, lead executive steering committee, and stakeholder management. Banyan Risk Management March 2017 – June 2018 Director of Operations • Oversaw operations of risk management projects, including security assessment with foreign clients, executive protection, and training of foreign internal defense with respective clientele. • Recognized for Superior coaching, Leadership, and Professional Integrity • Provided socio- political analysis to prevent and deter any potential terroristic threat to the respected client. • Developed staff schedules, milestones, and objectives, provided feedback, facilitated on the job training, and monitored overall performance through professional mentoring. • Through risk mitigation and business continuity, effectively saved the respective client 75% on net value of product. PROJECT MANAGEMENT CONTRACT ROLES June 2014 – December 2016 • Managed Matheson Tri-gas construction Project worth $8.1B in Westlake, LA. in several different regions, all of which were successfully completed in accordance to the given time table. • Saved $1 Billion dollars by effectively defining the business operation and strategy through the strategic direction and project forecast. • Re -engineered processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain momentum within each project. • Managed M&G Resins civil scope construction project estimated at $1.5B for Satterfield and Pontikes • Directly managed all third-party vendors to successfully organize the planning and scheduling of the project, all of which was done to successfully meet the aggressive time constraints. • Defined and executed change management initiatives in support of strategy and process changes to include stakeholder assessments and communications. • Captured 25% Savings in labor expenses by managing, forecasting, and collaborating with key stakeholders to meet project demands. • Managed Kemper County estimated at $6.2B IGCC Power Project, MS for Performance Contractors. • Managed OCI Beaumont estimated at $480M Debottlenecking Project, TX. EDUCATION BACHELOR OF ARTS HISTORY & POLITICAL SCIENCE SAM HOUSTON STATE UNIVERSITY: Huntsville, TX MILITARY EXPERIENCE UNITED STATES MARINE CORPS 1st Reconnaissance Battalion- Foreign Internal Defense (Team Leader) April 2004 – July 2008
Websites, IT & Software
Agile Project Management
Cloud Security
IT Transformation
Office 365
Product Managment
115000 $
Dominic Brown
BASIC
Desktop Support Dominic Brown, Websites, IT & Software
• Well-versed in communication software for end users to work remotely such as but not limited to Avaya, Skype, Teams, and Zoom • Create, maintain, and update Active Directory (AD) user/computer accounts and update group policy • Proficient in handling sensitive information following district policy and procedures • Responsible for inventory of technology equipment: server rack, teacher/student computers, and copiers and reporting weekly data • Provide end user support using ticketing system, dispatching, and escalating technology work tickets • Ensure hardware and software compatibility by ordering products and assists with the distribution and installation of these products in alignment with the IT Department procedures. • Image, configure, and install systems issued to staff/students, surplus of retired systems, and keeping OS and software up to date and secured • Provide end user support to resolve technical problems to the general public, staff members, parents’ and administrators • Maintained computer desktop and laptop within the district environment by analyzing requirements, resolving problems, and installing hardware and software solutions • Installed, configured, tested, troubleshoot, update monitored and maintained hardware, software, and connectivity to ensure proper operations and security. • Performed analysis, diagnosis, and resolution of complex PC problems for a variety of end users, documenting and implementing corrective solutions • Provided issue resolution support to ensure the stability, integrity and efficient operation of the client network
Websites, IT & Software
Active Directory
CompTIA
Microsoft
Office 365
Troubleshooting
25 $
Andrew Eddinger
BASIC
Desktop Support Technician Andrew Eddinger, Websites, IT & Software
Professional Experience Deskside Technician II (8/2019 – 4/2020) Stefanini, Inc. New Holland, PA Provided IT support to install business systems and resolve issues with products and applications in alignment with business and customer service standards. Conducted systems analysis to determine customer needs and installed and repaired hardware equipment including PCs and peripherals, projectors, and devices, and software and operating systems. Kept accurate account of technical inventory and served as technical liaison between business users and senior technical staff. Key Achievements: • Utilized industry best practices to restore data, operating systems, files, documents, and drivers. • Contributed to cost savings by continuously enhancing processes in line with improvement initiatives. Customer Service Engineer (8/2018 – 5/2019) Worldwide TechServices, Allentown, PA Delivered technical support of a complex nature to support IT business in line with long-term goals. Assisted end-users with PCs and laptops in a Windows environment by installing, configuring, and restoring operating systems, software, files, drivers, and equipment with accuracy and precision. Set up technology for training rooms including printers, desktops, projectors, other hardware devices. Effectively resolved issues and made repairs for telephone, print, and network connectivity. Key Achievements: • Effectively managed and maintained hardware and software inventory ensuring quality of products and accuracy of data. • Demonstrated skill to successfully navigate a fast-paced environment with strict deadlines. Systems Technician (3/2013 – 7/2018) Atos, Inc., Allentown, PA Provided IT support to install business systems and resolve issues with products and applications in alignment with business and customer service standards. Conducted systems analysis to determine customer needs and installed and repaired hardware equipment including PCs and peripherals, projectors, and devices, and software and operating systems. Kept accurate account of technical inventory and served as technical liaison between business users and senior technical staff. Key Achievements: • Utilized industry best practices to restore data, operating systems, files, documents, and drivers. • Contributed to cost savings by continuously enhancing processes in line with improvement initiatives. Desktop Support Specialist (1/1995 – 3/2013) Aetna, Inc., Hartford, CT & Reading, PA Responsible for the planning of technical projects that support customer business requirements and organizational objectives. Performed technical evaluations and skilled troubleshooting for business systems, telephones, printers, and network connectivity. Installed and configured a variety of equipment, operating systems, and software for training rooms and new hires while resolving complex issues. Key Achievements: • Demonstrated interpersonal skills to effectively communicate with end-users and all levels of staff. • Displayed broad knowledge of PC and software configuration and operating systems to successfully carry out functions.
Websites, IT & Software
Active Directory
Microsoft Exchange
Office 365
ServiceNow
Windows Desktop
25 $
CORDELIA FERRELL
BASIC
Internal Desktop Support Position Cordelia Ferrell, Websites, IT & Software
CORDELIA FERRELL Technical Support Analyst Computer Repair Technician successful at developing unique troubleshooting techniques, executing high-quality repairs and providing sound installation services to customers onsite and remote Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer computer skills in MS Office, Windows 7, 8, and 10 Database, Adobe, and other applications/systems Key Skills Troubleshooting Hardware/Software Installation and Support Hardware Configuration Remote/Telephone Support Experience X-Nav Technologies, Landale, PA Computer Technician, 1/2019 to Current Responsible for building, troubleshooting and customer support for the X-Guide • Building the entire X-Guide medical device • On-site and remote technical support for the X-Guide and internal staff • Used EBS while assisting Dental offices with orders • Creating and maintaining documents, working with Senior staff when asked • Some onsite IT work, password recovery Active Directory, O365 Arraya Solutions, Plymouth Meeting, PA Service Desk Specialist, 9/2016 to 12/2018 Responsible for supporting multiple clients remotely and onsite alongside providing in house support. • Remote technical support using Connectwise, LanDesk, LogMein, VNC and Bomgar • SCCM, BitLocker, O365, AnyConnect, Sonicwall VPN • Barracuda for clients’ email accounts, Monitored Sonicwall firewall • Worked with senior personnel with their technical issues via phone/remote • Assisted with onboarding new clients. Worked with over 30 companies over the world • Active Directory management, Group policy management. Used Avaya call system • Supported Einstein Hospital and Evangelical Hospital’s staff with lock outs, app issues DaVita Dialysis, Malvern PA Helpdesk Analyst, 6/2016 to 9/2016 Provide guidance and direction to any DaVita Teammate in need of assistance. • Troubleshoot hardware issues with computers, servers, Dialysis machines and VoIP • Password resets and Domain issues using Active Directory 2008 • Microsoft Office, Adobe, Citrix and LanDesk remote apps • Used ServiceNow ticketing system. Used Avaya phone system • Assisted with issues with proprietary applications (Falcon, Reggie, Snappy etc) FirstPro, PA Technical Support Analyst Lvl 1, 9/2015 to 3/2016 Contract position at Sicom Systems phone support for Linux based POS systems • Remotely connected to restaurant’s POS systems to view issues • Walked customers through fixing POS systems over telephone • Assisted with network issues at stores locations. Used LiveAgent call system • Trained store manager on day to day system processes • Updated security passwords for employees and Menu Maintenance • Troubleshooting with End Users with Menu Reader Boards using an onsite Reader Boards Walgreens Pharmacy, Boothwyn, PA IT Technician, 12/2007 to 2/2014 Responsible for providing direct oversight and maintenance for the Company’s computers, networking and servers. Other Duties included but were not limited to: • Troubleshoot issues using the SMART, Service Now and Remedy ticket systems • Troubleshoot systems and work with clients to determine software/hardware needs • Ran lead on upgrades in stores and kept database on progress • Trained other Techs on upgrades and store openings • Updated security permissions when necessary. Used ZenDesk call system. • Installed Indyme Systems to work in conjunction with Store’s security, phone and public announcement systems Education ITT Technical Institute, Bensalem, PA 2005-2007 Information Technology Major, June 2007 Passed the 200-901 A+ Exam 6/2018. Studying currently for the 200-902 Exam Military United Stated Army Reserves 1992-2007 Rank at Discharge – Staff Sergeant (E-6)
Websites, IT & Software
Active Directory
Microsoft
Office 365
ServiceNow
Zendesk
50000 $
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