Hire Phone Support freelancers in United States

Explore high-skilled Phone Support freelancers in United States on our flexible community-driven platform to help create your ideas or for short-term/full-time project.
Browse top 18 freelancers by category - to view all resumes click:
Andrew Barnes
BASIC
United States, New York
Office Mananager Andrew Barnes, Data Entry & Admin
Key Skills: ● Recruitment ● Fundraising ● Event planning/coordination ● Facility Management ● Team Management ● Scheduling Employment / Relevant Experience: September 2019-Present General Manager-The Douglass Brooklyn, NY ​Scheduling: I was in charge of maintaining the bars schedule from private events, to the schedule of the staff, to scheduling meetings with the owners and vendors. Proficient in using Google Calendars to do so. Daily running for bar: I was in charge of the staffing, vendors, inventory, product movement as well as creating new menus, creating cocktails, maintaining cleanliness and handling any issues that arose during business houses. July 2018-Sept. 2019 General Manager-Central+Main American Eatery Madison, NJ ● Daily running of restaurant: Budgeting, food cost management, overhead cost management, staff development, customer relations, book-keeping, scheduling. ● Events: planned and executed every event at the restaurant from small baby showers to corporate fundraisers. I made sure that everything at the venue is taken care of so that the host can enjoy their event. I am detail oriented and work hard to ensure 100% satisfaction. I also handle all off-site events and coordinate with the hosts to ensure that catering is handled properly and that both the venue and customer are pleased. Further, I managed Chef Leia Gaccione’s busy schedule and was the point person for all events she appeared at/cooked at. January 2018-July 2018 Events Manager, Blackthorn Irish Pub and Restaurant, Kennilworth, NJ ● Events: created and executed all BEO’s for events at the venue including weddings, corporate training events, galas, fundraisers, networking events, bridal showers, and birthday parties. ● Vendor Relations: I was in charge of contacting all outside vendors and contracting them on behalf of the host. I am skilled in negotiating contracts with vendors and following up pre-event and for billing. ● Venue Management: I was in charge of making sure that the venue was completely set up and functional for each event. ● Customer Relations: I worked closely with the host of each event to make sure that their dreams and visions were realized to the fullest extent. Through this I grew strong in my ability to help direct customers into new ideas and products that they were not previously thinking of. June 2016-September 2017 Assistant Manager-Young’s Pubs London England ● Daily running of bar and restaurant: Cash handling, daily banking, customer complaints, event planning, live entertainment booking, health and safety, recruitment, stock (ordering and inventory), and training. ● Learning about new products and fostering relationships with distributors and product reps. ● Planning of all Pub events including holiday parties, wedding receptions, annual dog show and garden party, birthday bashes, anniversary parties, corporate events (both for Young’s and for companies using Young’s space). 2012-2015 Student Activities: Event Manager Drew University, Madison, NJ ● Coordinated Summer orientation: made individual schedules for more than 300 students including advising appointments and placement exams, made individual schedules for 35 advisers, called all students to confirm registration (had a 99.8 participation rate), coordinated a student resource fair as well as rooms for different events, ran check-in, made welcome packets and nametags, and coordinated 25 student volunteers. ● Assisted with New Student and Transfer Student Orientations: coordinated speakers and spaces, made sure exams were administered, helped move in more than 300 students, made sure contracts were signed, and stepped in as member of the committee to help run certain events. ● Planned campus wide activities; (50-2000+ students) worked with outside contractors for big attractions and novelty acts (including live entertainment every week) coordinated food service and multimedia services for events, worked with agents to get contracts, follow riders, create relationships with acts and agents, and arranged payments for acts. ● Planned major fundraising campaigns for the University including Reunion Weekend. Additional Information ● Confident user of IT packages including MS Word, PowerPoint, Excel, and Raiser’s Edge ● Know basic Photoshop skills ● Skilled in using social media as a form of business and as a marketing strategy. References: Available upon request
Data Entry & Admin
Customer Service
Email Handling
Excel
Microsoft Office
Phone Support
25 $
Alexis Coles
BASIC
United States, Orlando
Receptionist Alexis Coles, Data Entry & Admin
Summary Friendly and efficient Receptionist skilled in both verbal and written communication. Experience in customer service as well as the composition of correspondence. Experience Cashier/Server, Island Thyme Caribbean Grille April 2017 – July 2017 Orlando, FL Customer service was the goal of this position. Working to make sure that all guests in the restaurant enjoyed an amazing experience while enjoying terrific food. o Responsible for cash handling and verifying that all money collected and charged was correct. o Took orders for restaurant patrons o Delivered orders and verified they were correct o Ensured restaurant was kept clean and everything was stocked in dining room o Handled all take out orders and verified they were correct Guest Services Agent, Loews Hotels & Resorts June 2017 – October 2018 Orlando, FL Guest service partner for a leading luxury hotel with $1B in revenue and over 27 locations nationally. I worked with all the Universal Resort hotels in the Orlando area to handle guest requests, room service requests, and any other concerns with exceptional attention to detail and a great attitude. o Answer guest questions regarding theme parks o Handled dining reservations at guest request o Work with all hotel staff to ensure that guest stay was beyond their expectations o Operate a multi-line phone system answering approximately 200 calls per day. Guest Receptionist, Bluegreen Vacations October 2018 - March 2019 Orlando, FL First point of contact for all guests that are checking in for a presentation at Bluegreen. Customer Service is extremely important in this role because we are selling an experience that begins when the guests walk through the door. o Check in all guests that have registered for a presentation o Upsell theme park tickets to guest that are attending presentations o Ensure that all food and beverage is stocked and available for guests attending presentations o Enter referral data for sales representatives into the Bluegreen Vacations referral system o Ensure all guests are greeted with excellent customer service and handle any customer complaints that may arise Front Desk, Hard Rock Hotel March 2019 - June 2019 Orlando, FL First impression for all guests that are checking into the Hard Rock Hotel is extremely important. Customer Service is everything in this role because we are selling an experience that begins when the guests walk through the door and throughout their stay. o Check in guests that have booked rooms in the hotel. o Ensure that all needs are met for guests as they check in. o Make sure all guests have a wonderful experience beginning with check in Guest Services, Orlando Health June 2019 - January 2020 Orlando, FL Welcomes and greets patients and visitors to the hospital in a manner that is helpful and friendly. Customer Service is important because dealing with family of patients in the hospital can be very stressful and handling any issues as they come up is important. o Determines purpose of visit and directs patients and visitors to the appropriate person or department. o Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. o Provides information to callers according to policies and procedures and transfers calls as needed. Receptionist, Women’s Family Law Firm January 2020 - Present Orlando, FL Worked to provide excellent customer service to all clients of the firm. Assists all clients via phone, email, and in person. Maintained calendar for attorney, helped schedule appointments, worked on filing and scanning documentation for clients and heavy use with Microsoft and Dropbox. ● Serves visitors by greeting, welcoming, and directing them appropriately. ● Notifies company personnel of visitor arrival. ● Keeps a safe and clean reception area by complying with procedures, rules, and regulations. ● Contributes to team effort by accomplishing related results as needed. ● Operates telecommunication system by following manufacturer’s instructions for phone and console operation. ● Assisting with a variety of administrative tasks including filing, scanning, scheduling appointments and maintaining schedule. ● Answering phones in a professional manner, and routing calls as necessary. Education Valencia College – Orlando, FL o Currently pursuing Associates Degree *References available upon request.
Data Entry & Admin
Customer Service
Data Entry
General Office
Microsoft Office
Phone Support
15 $
Eileen Pena
BASIC
Administrator/Customer support Eileen Pena, Data Entry & Admin
Eileen Pena To the hiring team, I would like to be considered for the position available. I am seeking to align myself with a position where I can use my skills to build strong relationships and as a motivated individual with excellent qualifications and a strong desire to excel; I believe I am suitable for this position. I have enclosed my resume for your review and consideration. As you’ll see from the enclosed resume, I am proficient in a variety of computer software programs and I am experienced in handling and supervising all customer service functions and affairs. I am a quick learner and can adapt and accomplish any task given. What my resume does not reveal is my professional demeanor and appearance. I work well under pressure and I’m a good team player as well as leader. In any environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. As an employee of your company, I can provide: ● Efficiency, reliability, and accuracy ● Multi-tasking skills ● Good communications skills ● Maturity, honesty; ability to look at challenges as opportunities ● Flexibility and adaptability ● Strong work ethic ● Great customer service skills ● Fluent in Spanish I have taken into account the qualifications required for this position and would really like to be considered or given the opportunity to further discuss my qualifications. Thank you for your time. Best regards, Eileen Pena
Data Entry & Admin
Customer Service
Email Handling
Microsoft Office
Phone Support
Technical Support
28 $
Savannah Schneider
BASIC
United States, Indianapolis
Administrative Assistant & Communication Organizer Savannah Schneider, Data Entry & Admin
SUMMARY -Pursuing a BA in Organizational Communication during free time and hands on experience providing administrative support -Created and processed invoices for multiple insurance carriers and adjusters -Charged with sending email blasts, taking notes during all meetings, and other inter-organizational communications and duties -Assisted in writing and proofreading grants -Created and processed checks from invoices -Utilized and aided in the upkeep of multiple databases and systems including Excel for tracking, analyzing, and communicating information PROFESSIONAL EXPERIENCE Worley Claims Services, Indianapolis, IN September 2017 to March 2020 Dispatch Associate -Helped in building the current, small-team dispatch unit, including helping to create workflow -Created and processed invoices for multiple insurance carriers and adjusters -Managed hundreds of adjusters utilizing multiple systems in order to best allocate claims -Researched and recalled various preferences of clients and adjusters -Assessed pertinent information in the assigning process for dozens of carriers -Responsible for regular contact to negotiate and communicate with adjusters and client managers -Created and processed checks from invoices -Utilized and aided in the upkeep of multiple databases and systems including Excel for tracking, analyzing, and communicating information -Worked closely with team members in assessing resources and finding solutions to problems as they occur FIU Campus Life, Miami, FL January 2016 to August 2016 Office Assistant -Worked in the front of office answering phone calls and responding to student inquiries by email, phone, and in person -Opened and closed office -Scheduled meetings, organized calendars, and directed phone calls as needed for directors and advisors using MS Outlook and Google Calendar -Performed all basic office tasks, organized material for all organizations, and assisted on projects as needed -Handled sensitive information when necessary INTERNSHIP EXPERIENCE The Harry Potter Alliance February 2015 to October 2016 Non-profit organization with focuses on equality and children’s literacy Communications Assistant -Assistant to Communications Director and Social Media Director, helped them to keep on schedule, reminds them of important tasks, and keeps track of their to-do lists and calendars -Charged with sending email blasts, taking notes during all meetings, and other inter-organizational communications and duties -Assisted in writing and proofreading grants -Responsible for responding to donors, members, chapters, and other outside sources as they contact the organization -Organized and assigned copy-writer duties, and created calendars for posting schedules to our social media accounts -Approved and posts copy EDUCATION In Progress - BA in Organizational Communication Arts, Minor: Stage Management, Florida International University, Miami, FL Associate of Arts in Management, Lake Worth, FL, Palm Beach State College (Magna Cum Laude SKILLS/TECHNOLOGIES -Confident with presentations, public speaking, communication, and leadership -5 Awards for customer service from employers -Extended experience in Stage Management allows for great time management, organizational, planning, and leadership skills -Familiarity with organizing calendars and scheduling -Studies of communications lend strongly to this position -Intermediate Korean Language proficiency -Conversational/Basic Spanish Language proficiency -Experience with PeopleSoft, KRONOS, NationBuilder, -Slack, Microsoft Office Suite, Google Suite, and many other RMS & CRM programs -97 WPM, and familiarity with surveys and analytics
Data Entry & Admin
Phone Support
Virtual/Administrative Assistant
Microsoft Office
Customer Support
Bookkeeping
20 $
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