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Donald Francis
BASIC
Canada, Guelph
Freelance writer/researcher/content creator/copyeditor Donald Francis, Writing & Content
Please see my profile for a detailed discussion of the services I provide and my specific skills and experience. WORK HISTORY Present Freelance writer/researcher/content creator/copyeditor 1997 – 2014 The Humberview Group • Vice President, People & Organizational Development (2007 – 2014) • Special Projects Director, Organizational Integration (2006 – 2007) • Operational & leadership roles | General Sales Manager, Sales Manager, Sales Representative (1997 – 2006) 1996 – 1997 ASAP Arbitration Services Inc. • Owner/Operator 1991 – 1996 Sunnybrook Health Sciences Center • Employee Relations Consultant | Manager of Recruitment 1986 – 1991 Winkler, Filion & Wakely, Barristers & Solicitors • Labor relations and employment lawyer on behalf of management EDUCATION LL.B., Osgoode Hall Law School, York University Diploma (Journalism), Humber College PUBLICATIONS Labor Relations Issues on the Purchase and Sale of a Business, Canadian Bar Association, Annual Institute of Continuing Legal Education, 1988 (Co-Author) Introduction and Review of the Occupational Health and Safety Act and Recent Statutory Amendments, Canadian Bar Association, Young Lawyers’ Division, April, 1990 (Author & seminar leader) Giant Is Not Kansas, Two Stories, Vol. III, 2005 (Winner, Random House of Canada Student Award in Writing, University of Toronto) Roof Line, Harpur Palate (Binghamton University, New York), Vol. 6, Issue 1, 2006 Jennifer’s Mother Is Desire, Descant no. 145, Summer, 2009
Writing & Content
Business Writing
Content Writing
Creative Writing
Editing & Proofreading
Ghostwriting
30 $
Richard Burke
BASIC
United States, Boston
Content Writer/Editor Richard Burke, Writing & Content
RICHARD J. BURKE SUMMARY I am a creative, proactive, passionate individual with strong interpersonal skills. I enjoy working in innovative environments, and find great satisfaction in seeking novel solutions when faced with challenges. Crafting relatable narratives is at the core of my strategic communications, marketing, and campaign philosophy. Using my background in journalism, government, market research, and public relations, I work with clients across industries to share compelling stories with their target audiences. SKILLS AND ACHIEVEMENTS * More than 25 years of experience in writing, editing, external relations, and communications. * Proven project management and administrative abilities in deadline-focused environments. * Diverse background in journalism, publishing, market research, sales, and government. * Strategic communications and media strategies; political and non-profit campaign design and implementation; fundraising campaign operations; speechwriting and editing. * Proficiency in Microsoft Office, CRM, SEO, grant and proposal writing, and public speaking. EDUCATION Middlebury College, Middlebury, VT Bachelor of Arts Degree, May 1992 Major: English Literature/Creative Writing Concentration: Personality/Social Psychology Awards and Honors: Phi Beta Kappa, Magna Cum Laude, High Departmental Honors, Charles A. Dana Scholarship. PROFESSIONAL EXPERIENCE August 2001 - Present Freelance Writer/Editor/Proofreader (Representative client list below) * Poloniex (Cryptocurrency Exchange), New England Law, Bedford-St. Martin's Press, Fidelity Investments, Citizens Bank, Bank of America; Private Clientele, Boston, MA; Harvard University Development Office, Cambridge, MA * Proofread, write, and edit manuscripts, mailings, talking points, and online content. * Utilize range of personal information to create vibrant resumes and curriculum vitae. October 2019 - February 2020 Customer Care Advocate (Contract), Executive Office of Elder Affairs, Boston, MA Credentialing Specialist (Contract), Coverys, Boston, MA Onboarding Specialist (Contract), DentaQuest, Charlestown, MA * At Executive Office of Elder Affairs, gathered information and offered resources regarding health care, housing, and insurance inquiries; protocol guidelines for the COVID-19 pandemic; and elder abuse, neglect, and financial exploitation allegations. * At Coverys, verified accuracy of liability insurance coverage, including past and pending claims, for health care professionals nationwide using proprietary and public records. * At DentaQuest, facilitated enrollment of BlueCross/BlueShield of Michigan dental providers; fielded inquiries regarding eligibility, benefits, history, payment, and authorization. November 2017 - May 2019 Independent Insurance Agent Aflac, Boston, MA * Licensed producer of health, accident, and life policies for individuals and groups. * Fostered compassionate relationships with new and existing clients; maintained CRM data. * Kept apprised of industry/policy changes and Boston-area business developments. September 2016 - July 2017 Work-from-Home Dad Charlotte, Inc., Marblehead, MA * Completed periodic assignments while caring for newborn daughter. July 2010 - January 2014 Real Property Specialist City of Lawrence, Lawrence, MA * Sold city-owned real estate via Mass. General Laws, Chapter 30B; stabilized and beautified neighborhoods, generating revenue of more than $1.5 million; revitalized business district. * Initiated and guided proposal review process by Lawrence Planning Board and City Council. March 2005 - June 2010 Legislative Aide - Executive/Administrative Assistant Massachusetts House of Representatives, Boston, MA * Responsible for daily operations of busy State House office serving diverse constituency. * Researched and filed budget amendments and legislation; attended policy meetings; composed correspondence, press releases, white papers, and talking points. * Coordinated efforts with lawmakers and staff members in Lawrence delegation, House leadership, and Massachusetts Black and Latino Legislative Caucus (MBLLC). * Served as liaison between lawmakers, advocates, and constituents; organized special events; addressed public on vital economic, social, immigration, and public-safety issues. March 2002 - March 2005 Park Ranger - Public Affairs Coordinator Department of Conservation and Recreation, Boston, MA * Patrolled Massachusetts State House and grounds; warmly greeted and directed visitors. * Maintained website updates and communications; provided dedicated support at Boston-area public events, including annual Fourth of July celebrations at Hatch Memorial Shell; carried out assignments at DCR sites; trained in counterterrorism, CPR, and first aid. September 2000 - June 2001 Writer, Milan, Italy * Wrote novella and short stories during enterprising, self-funded sabbatical. August 1997 - September 2000 Director of Research Associates - Human Resources/Employee Relations Research International/Cambridge, Cambridge, MA * Managed editorial department (six to eight employees) of custom market research firm. * Oversaw branding and consumer satisfaction projects for Fortune 500 clients. * Created written content and graphics for presentations, reports, and corporate website. November 1994 - June 1996 Teacher of English as a Foreign Language (TOEFL) Nova Intercultural Institute, Tokyo, Japan (Followed by international travel/work until April 1997) March 1993 - October 1994 Contributing Editor, New Hampshire Premier, Portsmouth, NH Reporter/Photographer, Swampscott Reporter, Marblehead, MA
Writing & Content
Speech Writing
Article Writing
Content Writing
Research
Editing & Proofreading
40 $
Latane Brackett
BASIC
United States, Fredericksburg
Program Manager Latane Brackett, Writing & Content
Dynamic, highly accomplished Top Supply Chain and Manufacturing Operations leader with extensive cross-functional experience developing and implementing industry-leading strategies and tactics that champion safety and environmental programs. Valued for delivering developing future leaders, award-winning quality, and promoting top-to-bottom vision alignment. Recognized for understanding the importance of quality and the Customer’s Critical to Quality requirements. A strong proponent of the performance culture, enabling cutting-edge innovations, and driving sustainable productivity. A manager of multi-site organizations with proven success in establishing operational excellence programs and directing sustained performance through process rigor. Collaborative leadership, coaching, and mentoring methodologies improve employee performance. Maximizing Potential with World-Class Leadership Created living and learning environments that promoted optimized service delivery and student success — executed $6 Million in renovations, maintenance repairs, and improvement projects that transformed the student experience, created a standard for further upgrades, and reduced work order backlogs. Served as the informal Chief of Staff to Vice President of Student Affairs at Tennessee State University in all Matters of Student Services and Student Development — consulted on matters of student mental, behavioral, and physical health services; student conduct, activities, career services, residence life, housing, and wellness. Realigned CSM’s supply chain operations into a true global integrated supply chain (ISC) that optimized safety, cost, service, and people — restructured internal business processes to meet increased customer demand, producing $120MM in new business. Right-sized manufacturing organization to meet customer TAKT time (demand) and CSM resource optimization needs, including full-time and temporary labor — reduced North American manufacturing head count by 320, generating $5.9MM in cost savings, improved forecast accuracy by 20% and instituted a 14 day order lock. Optimized performance of a facility’s baked goods production — formed Kaizen teams to optimize an underperforming oven row accounting for 7% loss of production, eliminate and reduce opportunities, produced 280 more cases/day, decreased bake time by two minutes without any appreciable difference in product quality, increased oven output 18% [boosted daily production by 800 cases], reduced need for weekend overtime during non-peak periods, and gained additional 15% in available capacity to secure new business. Led a Supply Chain Savings Initiative — created a cross-functional team [including R&D, supply chain finance, logistics, sales, customer service, logistics, engineering, and plant operations], optimized dry mix operations by consolidating/rationalizing SKUs, improving capacity utilization, saved $650,000 annually by moving volume out of poorly performing facilities, redistributed 495 million pounds of annual volume, and converted 85% of products to a new location, reducing SKU count by 20%. Core Strengths That Fuel Growth • Safety • Turnarounds • Strategy Deployment • HACCP Certified • Continuous Improvement • Visible Leadership • SFQ Practitioner • Acquisition Integration • QA / Safety Assurance • Scheduling • Union / Team Management • P&L / Budget • Cost Controls • Project Management • Talent & Needs Assessments • Demand Planning • Certified Mediator • Cross-Functional Team Building • Inventory Management • Virtual Meeting Planner/Host • Entrepreneurial Leadership • Authorized OSHA Trainer • Supply Chain Operations • Technical Writing(Policy/SOP) Aligning Teams & Strategies That Drive Excellence and Build New Revenues MAY 2019 – PRESENT LATANE BRACKETT CONSULTING, MELISSA, TX Consultant – Higher Ed/Inventory Management/Manufacturing Operations (Maintenance Systems, Food, Beverage and Bakery) Supporting the scale up activities of burgeoning and well-established organizations. Implementing process controls that enable consistent and predictable performance. Drove process implementations to support production operations, high speed automation, and maintenance responsiveness. Visible leader developing team and individual interpersonal skills. Additional focus included: Inventory Management and Warehouse Capacity Utilization, APRIL 2017 – MAY 2019 TENNESSEE STATE UNIVERSITY, NASHVILLE, TN Historical Black College and University, Founded 1912. Creating living and learning environments that promote student development and success. EXECUTIVE DIRECTOR OF STUDENT AFFAIRS, FACILITIES, OPERATIONS, & STUDENT DEVELOPMENT Streamlined and integrated business processes across Student Affairs Division. Renovated, upgraded, and provided ongoing operational support for Student Activities, Career Services, Counseling Services, Health Services, Campus Center, Wellness Center, Residence Life, Housing, Men’s Initiative, Women’s Center, and Judicial Services. Led capital improvement efforts to include planning and prioritizing, funding, implementation, and ongoing maintenance. Developed strategy and executed tactics to reduce Facility Maintenance and IT services work order backlogs by 85 percent. Created and facilitated leadership training for Housing and Residence Life Staff Development. Worked cross-functionally with faculty and staff and optimized deliver systems and processes to create developmental opportunities for students and improve customer service experience. Engaged colleagues as part of inter-institutional learning communities to accelerate best practice adoptions that drive student success. Developed and implemented strategies that aligned with Tennessee State University’s Masterplan. Guiding Team member for $75Million residence hall new construction. Renovated 6 residence halls and 2 apartment complexes as part of overall plan to address deferred maintenance. Developed key relationships with corporate partners to subsidize, support, and create resources for our student success. AUGUST 2016 – PRESENT PRIVATE PRACTICE, DALLAS, TX Independent Contractor – Manufacturing Operations (Food, Beverage and Bakery) Supporting the scale up activities of burgeoning and well-established organizations. Implementing process controls that enable consistent and predictable performance. Drove process implementations to support production operations, high speed automation, and maintenance responsiveness. Visible leader developing team and individual interpersonal skills. JUNE 2015 – AUGUST 2016 ARYZTA LLC, CHICAGO,IL Manufacturer of breads, sweet and savory baked goods, and snacks. Brought on board to integrate two new acquisitions. VICE PRESIDENT OF OPERATIONS, SAVORY & SNACKING, Directed the Savory and Snacking Business Unit. Oversaw integration of CLOVERHILL and GREAT KITCHENS business acquisitions: $500MM sales volume – $300MM with CLOVERHILL and $200MM with GREAT KITCHENS. Direct reports include two division vice presidents and three plant directors and a 2,700-employee organization. Managed Snacking and Savory operations to include supply chain pricing, scheduling, demand planning, inventory management, and plant metrics: safety culture, quality and food safety, customer service, and cost performance. • Achieved cultural alignment to meet and exceed customer and stakeholder expectations for safety, quality service, and cost. • Streamlined pricing, scheduling, demand planning, and inventory management processes that improved speed to market and profitability. • Drove business unit capacity utilization through innovation, product launches, and asset consolidation. • Developed and implemented manufacturing strategy that aligned with ARYZTA’s Global Strategies Objectives & Tactics. • Created and implemented the Business Continuity Plan. • Gained cross-functional support for direct hire plan to eliminate temp labor dependence AUGUST 2010 – FEBRUARY 2015 CSM BAKERY PRODUCTS, Tucker, GA Global leader in bakery ingredients, products and services. Hired originally to lead Dallas operations and subsequently promoted to lead the US Supply Chain. VICE PRESIDENT OF OPERATIONS, BAKERY & INGREDIENTS, 2014-2015 Directed bakery and ingredients operations. Managed 12 plants/factories/manufacturing facilities. Oversaw a $230MM conversion budget, $20MM capital. Direct reports included 12 plant directors and a 2,000-employee organization. • Achieved safety KPI and team engagement across the network; reduced injury frequency 35%. • Delivered superior quality across all product platforms; cut customer complaints 25% and foreign matter complaints 40%. • Offered platinum service to customers, exceeded fill rate [99.1%] and SOTIF [Shipped On Time In Full] goals of 98.9% by serving as the Operation Point for product pricing, scheduling, demand planning, and inventory management processes • Developed and implemented North America manufacturing strategy; cut headcount by 350. VICE PRESIDENT OF OPERATIONS, INGREDIENTS, 2013-2014 Oversaw six plants/factories, a $115MM conversion budget, and $10MM capital. Direct reports included six plant directors and1,000 employees. Managed full ingredients operations to include safety culture, quality performance, customer service, and cost performance. DIRECTOR OF OPERATIONS, Dallas, TX, 2011-2013 PLANT MANAGER, 2010-2011 Managed 250 full-time and temporary employees. Held full P&L responsibility for manufacturing and warehouse operations for an 84MM pound bakery production facility. Implemented cost controls and standardized operating procedures. Led cultural change to deliver safety, quality, reliability, ingredient/material yield, schedule attainment, and customer service goals. • Reduced inventory to optimum levels and improved bakery profitability through accurate pricing, efficient scheduling, accurate forecasting and demand planning, and zero defect focused production. • Developed and implemented strategies to drive site-wide team engagement and problem-solving processes. • Moved the plant to the top Quartile (3rd of 12) and improved recordable injuries by 66%; exceeded Quality targets for customer complaint reduction (<.50CC/MM), a service goal of 98.5 SOTF, and achieved $500,000 Better Than Plan. FEBRUARY 2008 – AUGUST 2010 CAMPBELL SOUP SUPPLY COMPANY, Paris, TX Campbell's Soup's new $48-million, 76,000 square foot, ready to eat production line. Recruited to develop and lead the Total Productive Manufacturing Process and hire the production teams. LEAN MANUFACTURING MANAGER Led cultural change to deliver reliability, ingredient/filling yield, and schedule attainment goals. Developed and implemented strategies to drive team engagement and problem-solving processes. Reorganized team development processes around five production teams to focus site against key performance indicators. • Recognized by Division President for transforming ineffective meetings into a super-charged, 24 hour, integrated performance improvement process that increased engagement by 50%. • Developed and implemented a strategy to infuse Autonomous Maintenance steps 1-3 (CIL) as part of new juice line start-up. • Improved line performance 10 points over baseline through process center-lining and visual controls. JUNE 1996 – AUGUST 2007 PEPSICO/FRITO-LAY, INC., Rosenberg, TX The world's largest manufacturer and distributor of snack foods, a wholly owned subsidiary of PepsiCo. OPERATIONS MANAGER, 2005-2007 Directed a 550-employee, 117MM pound production facility and $100MM financial budget. Implemented cost controls and standardized operating procedures. Led cultural change to deliver safety, quality, reliability, ingredient/material yield, schedule attainment, and customer service goals. Developed a high performance culture. Maintained environment compliance and exceeded resource conservation goals. • Executed $33MM in new product line start-ups. • Analyzed master production and shipping schedules; reorganized manpower staffing, delivered 30 million pounds of additional capacity, and improved premium labor expense by $500,000. SITE OPERATIONS MANAGER, Dallas, TX, 2003-2005 Led 450 reports, including 20 managers, producing 95MM pounds across two facilities. Managed a $100MM financial budget. Initiated $20MM in new product line start-ups. • Delivered $900,000 in Packaging Productivity. • Achieved OSHA VPP Star at the Technology Process Center, Dallas Baked Snacks, and Arlington Facilities. MANUFACTURING MANAGER, Arlington, TX, 2002-2003. Managed 100 reports, including seven managers. Led manufacturing and warehouse operations for 30 million pound production facility. Executed $3MM equipment upgrade to increase bean dip production capacity 20%. TECHNICAL MANAGER, Dallas, TX, 2000-2002. Oversaw technical components of a 45 million pound producer of pretzel and baked snack products. Led capital project installations. MAINTENANCE BUSINESS UNIT LEADER, Irving, TX, 1999-2000 PROJECT ENGINEER, Dallas, TX, 1998-1999 CORPORATE ENGINEER, Plano, TX, 1996-1998 Positions of progressive accomplishment and accountability ranging from CORPORATE ENGINEER for GENERAL MILLS, Minneapolis, MN, to DIVISION ENGINEER ABBOTT LABS/ROSS LABS, Columbus, OH, 1990 – 1996 Education M.B.A., TEXAS A&M, Dallas, TX, 2003 B.S., Electronics Engineering, NORFOLK STATE UNIVERSITY, Norfolk, VA, 1990 Professional Training & Certifications Certified Educational Facilities Professional (CEFP), June 2018 Specialist in Safety and Health (SSH), December 2018 Price-Babson Symposium for Entrepreneurship Educators (SEE), January 2019 Tennessee Supreme Court Rule 31 Mediator Training, February 2019 Authorized (OSHA) Occupational Safety and Health Trainer, February 2019 Certified Mental Health First Aid Adult Instructor, July 2019 Professional Affiliations American Physical Plant Association (APPA) Association of College and University Housing Officers International (ACUHO-i) National Association of Student Personnel Administrators (NASPA) HBCU Consortium for Transformative Teaching Practices in 21st Century Career Pathways (ILC) Publications BOOKS: AS I SEE IT: Lesson in Leadership, March 2017 Where are all the Leaders?, April 2018 Where are all the Leaders?: Journal Edition, August 2018 Can I Just Tell the Truth: My Take on Leadership, March 2019 Professional Speaking Presenter at the Summer Enrichment Program hosted at 1st Baptist Church-Winchester, June 2019 Co-Presenter at the Nashville Chapter of Project Management Institute’s Brentwood Meeting; Topic: Aging Facilities Infrastructure, June 2019 Keynote for Tea With Our Fathers, Hadley Community Center, June 2019 Keynote Speaker, Asurion Supply Chain Leadership Team Quarterly Meeting, May 2019 Webinar: Leadership as an Agent of Change, Tennessee State University, February 2019 Keynote for Tennessee State University Graduate School Spring Orientation, January 2019 Presenter at Computer Science Summer Institute hosted at Fisk University (CSSI), July 2018 Trainer for Tennessee State University Housing/Residence Life Staff In-Service, July 2018 Facilitator for Jacksonville State University Residence Life Graduate Student In-Service, June 2018 Student Development and Success Mentor, Men’s Initiative, Title III, Tennessee State University, February 2019 – Executive Partner, Center for Sports Behavioral Health, April 2019 -
Writing & Content
Article Writing
Business Writing
Career Coaching
Compliance and Safety Procedures Writer
Proofreading
50 $
Kathleen Barron
BASIC
United States, Thornton
Writer, Editor, Proofreader, Administrative Assistant Kathleen Barron, Writing & Content
Kathleen V. Barron Professional Profile: High School English Teacher, Massage Therapist, Social Media Specialist, Writer/Editor, Caregiver, Entrepreneur, Patent-Holder, Coach, Tutor, DJ & MC, I’ve done it all! I like to contribute wherever I go! Experience: 2019 - 2020 ELA Teacher, Liberty High School I recently completed my second year of teaching in the Osceola School System, this past year at Liberty High, which was much closer to home. I taught ELA 1, both regular classes and honors classes. I deepened my knowledge of Microsoft Office, and worked with my students on Teams for the last three months of the school year. 2018 - 2019 ELA Teacher, Osceola High School I spent my first year of teaching at Osceola High School. I taught ELA 1 and 3, both regular classes and honors classes. I was very happy there and learned a lot every day. 6/2017 - 7/2018 Social Media Specialist and Online Newsletter Editor/Writer at Cypress Cove Resort in Kissimmee, FL For a little over a year, I produced all of the social media for Cypress Cove Resort. Please look at Cypress Cove’s Facebook page, Instagram, Twitter, Tumblr, and Pinterest accounts from that time to see my work. All of the original memes (with the Cypress Cove logo) are created by me. I did all of the writing and much of the photography on social media. I had many other responsibilities at Cypress Cove as well, including producing and editing their online newsletter, maintaining their events pages, and updating Google calendar. 1999 - 2001 and 2016 - 2018 Substitute Teacher During these years, I substitute taught, first in Michigan, then in Florida. In the 2017-2018 school year, I had a 4 month long-term substitute assignment teaching 8th grade ELA at Horizon Middle School, which motivated me to become a full-time teacher. 1996 - present Massage Therapist/Bodyworker I’ve spent 24 years as a facilitator of healing, helping people to get out of pain, to increase their range of motion, and to feel better in and about their bodies. I fully believe that loving ourselves - and our bodies - is a big part of healing and living a healthy, happy, fulfilling life. Promoting positive body image and connection with the body has been a fundamental principle of mine in working with clients over the years. 1999 - 2009 Caregiver I fell into caregiving when one of my therapy clients started needing some help after her husband passed away. I also cared for my mother during the last four years of her life. I became very adept with wheelchairs, scooters and all aspects of dealing with people with serious illness and increasing levels of physical disabilities and pain, as well as helping them to cope with the emotional toll that took on them. 1998 - 2001 Field Hockey Coach In 1998, I was asked by a friend to start the public school field hockey program in Grosse Pointe, MI. I coached both the Varsity and JV start-up teams for all of the Grosse Pointes for two years, coaching 60 girls at a time. After two years, the program had become strong enough for the two high schools to split - and I coached the Grosse Pointe North teams for another two years until they were able to recruit some new coaches. Let me just say that anyone who can manage 60 high school girls at once, encourage cooperation and team bonding, and deal with the parents on top of it - can manage just about anything! 1989 - 1997 Owner/Manager of Health Way Natural Food Store in Lakeland, FL I opened the store myself, did all of the ordering, all of the bookkeeping, met regularly with the sales reps of various companies, and managed all aspects of the business in addition to handling most of the customer service. I did have several employees over the years, so I do have personnel management skills as well.
Writing & Content
Editing & Proofreading
Writing
Newsletters
Ghostwriting
Creative Writing
60 $
Christopher Jones
BASIC
United States, Louisville
Writer & editor/content developer Christopher Jones, Writing & Content
• Accomplished content developer, editor, and feature writer with a diverse background in marketing, healthcare, technology, and industrial sectors; award-winning former newspaper editor • Experienced copy editor and proofreader C.J. Editorial Services – Write and edit print and online content; write case studies, news articles and print/collateral material for a diverse client list Louisville, Kentucky Writer/Editor March 2008 to Present Client list: • Corn Island Archaeology: June 2019 to present – Edit, proofread, and help write archaeological and cultural-historic reports for company’s investigative surveys • Audiential: November 2016 to July 2019 – Researcher and writer for online marketing content agency, worked across multiple industries/platforms; produced more than 1,100 articles in 2018 • Academic editor: September 2009 to December 2016 – Researcher and editor of graduate and undergraduate research papers • Lantech: April to present – Developed print and online content in support of company products and brand messaging; included blogs, case studies, news releases, collateral material, and more • Atria Senior Living: September 2015 to April 2017 – Proofread all marketing materials, online content, and internal documentation; copywriting duties as assigned • Norton Healthcare: July 2015 to present – Copy edited and proofed collateral, Web-based copy, and articles for Norton internal and external publications • Yum!/KFC/Pizza Hut: January 2013 to April 2014 – Wrote feature stories about Yum! Corporate activities as well as restaurants and company personnel worldwide for Yum! News Network • Louisville Courier-Journal: 2013 – Covered local events and wrote feature stories for Metro and Neighborhood sections of daily metropolitan newspaper Doe Anderson Advertising/Public Relations – One of the nation’s oldest advertising agencies and Louisville’s most respected and recognizable marketing services firm Louisville, Kentucky Public Relations Account Manager December 2004 to March 2008 • Public relations – Wrote internal communications plan to ensure consistent messaging among Ohio River Bridges Project departments and personnel • Writing/editing – Wrote news releases, Web content, newsletters, and presentations to publicize Ohio River Bridges Project EDUCATION The Ohio State University B.A. Journalism - 3.35 GPA in major program December 1989
Writing & Content
Copywriting
Article Writing
Content Writing
Copy Editing
Editing & Proofreading
30 $
Shania Kennedy
BASIC
United States, State College
Writer, Editor, And Tutor Shania Kennedy, Writing & Content
EDUCATION Bachelor of Arts, degree earned May 2020 Westminster College, New Wilmington, Pennsylvania Career GPA: 3.916 Major: Political Science Minor: Writing EXPERIENCE ACADEMIC SUCCESS CENTER, WESTMINSTER COLLEGE, NEW WILMINGTON, PA Head Tutor, August 2019 - May 2020 Complete all duties associated with being a teaching assistant or Team Leader, in addition to all the below duties of Head Tutor: Coordinate Zoom meetings and other online meetings/trainings Attend biweekly leadership meetings Monitor drop-in tutoring regularly (1-2 nights/week), gathering information about tutoring problems and progress, and then reporting that information back to the coordinator Create a comfortable, friendly atmosphere for students seeking support during drop-in tutoring shifts and encourage tutors to do the same. Ensure that tutoring spaces are maintained in a clean and orderly fashion after each drop-in tutoring shift Maintain and update tutor resources, including the tutor training manual Stay abreast of campus events, exam dates and other relevant academic information and communicate that information to other tutors Assist in the preparation and presentation of tutor training sessions Assist in the observation of all tutors throughout the academic year as needed Contribute to end-of-semester reports as needed Complete other duties as assigned, including projects that capitalize on the Lead Tutor’s individual knowledge and strengths (i.e. managing social media, developing workshops, coordinating other events) Team Leader, January 2018 - August 2019 Facilitate TA team meetings at the start of each drop-in tutoring shift that serve to motivate and encourage TAs, as well as to help troubleshoot problems Provide weekly updates to Senior Tutor from team meetings Observe and evaluate all 7 assigned TAs in team and report to Head Tutor and Coordinator Assist with recruitment and interviewing of staff tutors in the Spring semester Develop and lead relevant and timely academic workshops for the ASC Teaching Assistant for Writing Services, August 2017 - January 2018 Evaluate and edit student writing assignments Tutor students of all skill levels in writing mechanics, style, and grammar Assess student skill levels and direct tutoring sessions accordingly Provide feedback to students and professors to improve class and assignment utility Create and implement lessons specifically tailored to both abstract and creative writing based on the student’s need and the assignment being evaluated THE BORGEN PROJECT, SEATTLE, WA Writer Intern, May 2019 - August 2019 Created 10 high-quality published articles, 1 per week Contacted Congressional offices each week in support of poverty-reduction programs and legislation Ran a personal fundraising campaign and raised $500, which included sending a minimum of 15 fundraising letters Utilized social media to share links related to the cause Completed weekly tracker by Friday by 11 PM PST THE HOLCAD STUDENT NEWSPAPER, WESTMINSTER COLLEGE, NEW WILMINGTON, PA Arts and Entertainment Section Editor, May 2017 - May 2019 Edited articles and layout of Arts and Entertainment page of newspaper Assigned topics and direct Staff Writers and Copy Editors Wrote editorial columns for publication Collaborated with editorial staff and writers for article selection News and Features Staff Writer, August 2016 - May 2017 Reported on the inauguration of Westminster’s 15th president, the D.C. Women’s March, and the protests at the Indiana University of Pennsylvania, stories which were then published on the front page of the newspaper Pitched ideas for new ways to reach the student community to the Editor-in-Chief Researched and conducted interviews to obtain information for articles BLASTING NEWS, NEW YORK, NY Contributor, July 2017 - August 2017 Brainstormed article topics Researched to obtain information for articles Wrote articles on topics of American politics, foreign relations, terrorism, and social justice for publication on the website Edited articles for grammar, style, and clarity
Writing & Content
Article Writing
Academic Writing and research
Editing & Proofreading
Writing
Writing Tutoring
18 $
Sydney Sullivan
BASIC
United States, Portland
Academic Writer and Researcher Sydney Sullivan, Writing & Content
My name is Sydney Sullivan and I have a great interest in your recently advertised position. I graduated with my Masters in English Literature from the University of Arizona and have been accepted into a fully-funded PhD in Education program at the University of California, Davis where I will be attending and teaching classes for the next five years. My research in Education concerns first-year college students and how to better incorporate well-being and mental health practices into writing curricula. I am interested in how digital rhetoric—such as how students communicate through social media—affect their ability to connect with people on an interpersonal level, and how we may develop conversations in the classroom that further interest students in the rhetorics of their digital lives. In two years of teaching, and six years of being a student, I have found college to be a place where many students come not only to become educated, but to learn more about themselves. I am interested in adding to conversations on social justice and digital rhetorics by helping students cultivate and participate in conversations about digital rhetoric’s place in their lives through pedagogy centered around well-being. I understand well-being as a state of mind in which we are aware, engaged, and seeking meaning in the world around us. Yet stereotypical ideas of technology seem to represent the opposite of these well-being practices: students are “disengaged” when they are on their phones, or “unaware” of others around them. My question is not, how do we get rid of technology, but rather, how can technology inculcate well-being in college spaces? I found this position extremely fitting given my background in writing and literacy. A job with a focus such as this gives me confidence that I will be in a position I am passionate about, which I hope will allow me to be a productive employee.
Writing & Content
Academic Writing and research
Copywriting
Editing & Proofreading
Essay Writing
Technical Writing
25 $
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