United States, Kenosha
Social Media Specialist, Customer Service Representative Amanda Schmidt, Writing & Content
I have excellent communication, punctuality, and organization skills. I am very thorough with my work, and provide outstanding results. I have a great amount of energy, and am passionate about everything I do. I spend much of my free time on social media, and am very familiar with the platforms. I also have great computer skills, and knowledge of a variety of software.
In addition, I have an extensive amount of customer service skills, and make a wonderful customer service representative. I have a natural talent of relating to others. I'm very, empathetic and personable. I ensure every customer I work with is highly satisfied and confident.
Early Childhood Teacher
Extended Love Child Development Center
January 2020 to Present
-Work with children in a daycare setting
-Provide meals
-Basic cleaning (vacuum, mop, dishes, wiping down counters and tables, etc)
- Engage in learning time with the children
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Kids Club Counselor
YMCA - Kenosha, WI
November 2019 to February 2020
-interact with children in a daycare setting
-set up arts and crafts
-lead games, such as freeze dance
-maintain a clean, and sanitized area
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Behavior Technician
Caravel Autism Health
August 2019 to January 2020
Running therapy sessions with children with Autism
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Personal Caregiver
Journey Homes - Kenosha, WI
April 2019 to October 2019
-assisting residents with mental disabilities with daily routines.
-assisting with personal hygiene such as brushing brushing teeth, washing face, and shaving residents.
-keeping up with daily chores, and cleaning the house.
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AMRI Counseling - Kenosha, WI
December 2018 to March 2019
-Working with families on life skills and development while they are working in psychotherapy.
-Meet with client's therapist to ensure the best quality treatment is being provided.
-Document each meeting with the client; what support was given, and future goals.
Customer Service Representative
Conduent
April 2017 to December 2018
-Taking calls from customers to resolve technical problems with their is devices.
-Assist customers in canceling unwanted subscriptions
-Issue refunds
-Guide customer through security process when their account is compromised; escalate calls when needed
-Take detailed case notes of instructions given, conversation, and resolution on the call
-Train new advisors
-Answer any call related questions in the company chat
-Assist supervisor with weekly coachings for advisors, and give tips and advice on how the advisor could improve their
calls
-set up Power Points for meetings with detailed descriptions in a specific topic advisors may struggle in to help them
succeed
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Outbound Fulfillment Associate
Amazon
July 2015 to October 2016
• Scan and pack customer merchandise
• Trained new employees
• Kept track of of orders, making sure each one was packed in a timely manner to meet production goals
• Assisted management in placing employees in positions that would best complete business needs
• Informed employees of their progress frequently throughout the shift
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Cashier/Customer Service
Walmart - Racine, WI
November 2014 to July 2015
-Operate Point of Sales system
-Scan and bag merchandise
-Handle cash, process checks and electronic payments
-Answer incoming phone calls, and transfer the to the appropriate department
-Acted as a "back up customer service manager" and assisted in management activities such as responding to customer
complaints, approving cashier's transactions, and adding and pulling money from registers
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Cashier/Sales Associate
Goodwill - Round Lake, IL
May 2014 to November 2014
-Operate Point of Sales system
-Scan and bag customers merchandise
-Process cash, check, and electronic payments
-Stock shelves and racks with new donations
-Decide on prices of new donations to be put out on the sales floor
-Hold key to the case of items needing extra security and assisting customers when they would like to see or purchase an
item
-Provide excellent customer service, and appreciation to customers supporting the Goodwill mission
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POS Associate, Department associate
Kohl's - Round Lake, IL
October 2013 to May 2014
-Operate Point of Sales system
-Scan and bag customers merchandise
-Handle cash, check, and electronic payments
-Explain benefits of having a Kohl's card to customers
-Processed credit applications
-Put new merchandise on to the sales floor
-Clean and organize fittings rooms
-Participate in Associates in Action, attend and assist in charitable events
Writing & Content
Editing & Proofreading
Powerpoint
Reviews
Word Processing