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MUHAMMAD Wasif
BASIC
IT Project Manager Muhammad Wasif, Websites, IT & Software
 Experienced & PMP Certified Project manager offering a proven record of 14 years of success leading all phases multi-threaded & complex, medium to long-term, large-scale IT portfolio projects in Middle East for renowned clients for Software development, Infrastructure (Cisco network, WIFI, DC, VMware, Cloud), Service Management, Managed services, Demand management, IT operations. Leaded the designing, implementing, managing, and evaluating IT projects. Highly experienced in Change, Transition & commercial management of large-scale projects. Research & POC done of emerging technologies. Ensuring improvement to solution, demand & delivery practices, procedures, methodologies and tools.  Business strategist; 8-year experience in strategy, planning and managing multimillion value customer facing projects aligning business goals to drive process optimization, ITIL best practices, training and development highlighting new technologies impact and gains, bringing innovation, service improvements, competitive advantage and bottom-line gains. Developed SLA process and strategies to meet business expectations.  Excellent communicator; leverage technical, business and financial acumen for day-to-day management as master communicator & consultant with multi stakeholders, client, developers, Vendor and their respective teams in a multi-cultural environment in accordance with the contract terms, scope of work and corporate policy  Expert in agile and waterfall project management methodologies. as a trusted leader known for ability to produce high-quality deliverables in tight deadlines, also meet or exceed timeline and budgetary targets expectations. High professional competence and management skills.
Websites, IT & Software
Data Integration
ITIL
Network Security
ServiceNow
Software Development
$55
T Roy Chowdhury
BASIC
Resume T Roy Chowdhury, Websites, IT & Software
2018 – PRESENT SENIOR IT ANALYST, HCL TECHNOLOGIES Project: User Authorization Service – UAS Client: Volvo Group Truck Technology (Offsite) Jul 2019 to Present Description: User Authorization Services for provisioning of user accounts, group IDs and application access to both external users and internal users of Volvo Group IT and its affiliates. KB article creation, managing shift-lead duties through mailbox monitoring and handling escalation emails as when required for the team. Skills: Windows AD, IBM AS400, ACF2, Unix, Baldo, CA IDM, WAM, ITIL, ServiceNow, ITSM, MS Excel, MS Word, Faros. Project: Identity & Access Management - IDAM Client: Deutsche Bank (Onsite) Mar 2018 to June 2019 Description: Identity and access management services for Market and Finance related applications. Provisioning of user accounts in individual applications, assigning roles and responsibilities under each application through IDM tool. Assisting in Onboarding of applications to Market department. Assisting in GRC audits by providing evidence and access provisioning logs. Revocation of users as per monthly Recertification report. Mailbox monitoring, managing shift-lead duties and handling escalation emails as when required by the team. Skills: DB AccessGate tool (based on DellOne Identity), ServiceNow, Bloomberg Terminal, MS Excel, ITIL, ITSM. 2011 – 2013 JUNIOR EXECUTIVE IT, ITC INFOTECH Project: UAT and Production Turnover of Windows Packaged Application Client: Morgan Stanley (Offsite) Nov 2012 to Aug 2013 Description: Windows applications are packaged and modified as per client requirement and then pushed to Production after QA check. Between QA and Production turnover, User Acceptance Test (UAT) is carried out by client stakeholder. Helped in smooth UAT process completion for each packaged application (200+ applications) and successful Production turnover of the Passed applications. Collecting required feedbacks from stakeholders which helps QA and development team to implement changes. Skills: MS Excel, SharePoint site, Outlook, customer engagement, customer relationship management. IBM Lotus Notes and Domino Services management British American Tobacco (Offsite) May 2012 to Dec 2012 Description: Weekend maintenance of IBM Lotus Note Domino servers involving restart of servers. Mailbox and email IDs provisioning. Incident management. Skills: Lotus Notes Domino & Lotus Notes administration, incident management, ITSM, ITIL. Altiris Remote System Management DHL International GmbH (Offsite) Sep 2011 to Apr 2012 Description: World-wide remote system management for Client including windows patch management, remote software installation, Global system health report generation for Stakeholders. Skills: Altiris, MS excel, Remote Software installation, incident management, ITSM, ITIL.
Websites, IT & Software
Information Security
ITIL
MySQL
ServiceNow
$10
Doug Schultz
BASIC
Desktop Support Technician Doug Schultz, Websites, IT & Software
UMB, KANSAS CITY, MO 10/20-Present Desktop Support Technician Added assets to Inventory. Imaged computers. Deployed software to computers using SCCM. Maintained up to date records in Service-Now while deploying the new laptops Contracted Work for Black & Veatch, 11401 Lamar Ave, Overland Park, KS 66211 IT Support (full-time) – February 2016 – October 2020 Provide technical support to end-users in a face-to-face manner within the domain while also preparing machine builds to both end-user and company specifications. Supported over 3000 onsite professionals along with US/Canada based offices remotely using ServiceNow ticketing system. Coordinated Dell Warranty work for the user. Using Active Directory, Reset users' password or looked up bit locker recovery codes. Rejoined computers to the domain both remotely/locally. Image and install programs as per their IMAC using SCCM. Supported users with LAN and WAN connections. Utilize Registry to support user applications and webpages. Support Microsoft O365 suite. Supported users GP updates as well as providing admin rights to approved professionals. Minit Mart, 4430 N.E. Chouteau Trafficway, Kansas City, MO Assistant General Manger (full-time) – December 2014 – February 2016. Effectively communicated and managed team members to maintain store productivity and customer service and support with an emphasis on leadership and customer satisfaction. Showing Time 7171 W 95th St, Overland Park, KS 66212 Call Center Representative (full-time) – February 2014 – November 2014. Collected customer feedback and made process changes to exceed customer satisfaction goals while demonstrating a mastery of customer service call script within timeframes.
Websites, IT & Software
Microsoft Access
Microsoft
Windows Desktop
Active Directory
ServiceNow
$27
CORDELIA FERRELL
BASIC
Internal Desktop Support Position Cordelia Ferrell, Websites, IT & Software
CORDELIA FERRELL Technical Support Analyst Computer Repair Technician successful at developing unique troubleshooting techniques, executing high-quality repairs and providing sound installation services to customers onsite and remote Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer computer skills in MS Office, Windows 7, 8, and 10 Database, Adobe, and other applications/systems Key Skills Troubleshooting Hardware/Software Installation and Support Hardware Configuration Remote/Telephone Support Experience X-Nav Technologies, Landale, PA Computer Technician, 1/2019 to Current Responsible for building, troubleshooting and customer support for the X-Guide • Building the entire X-Guide medical device • On-site and remote technical support for the X-Guide and internal staff • Used EBS while assisting Dental offices with orders • Creating and maintaining documents, working with Senior staff when asked • Some onsite IT work, password recovery Active Directory, O365 Arraya Solutions, Plymouth Meeting, PA Service Desk Specialist, 9/2016 to 12/2018 Responsible for supporting multiple clients remotely and onsite alongside providing in house support. • Remote technical support using Connectwise, LanDesk, LogMein, VNC and Bomgar • SCCM, BitLocker, O365, AnyConnect, Sonicwall VPN • Barracuda for clients’ email accounts, Monitored Sonicwall firewall • Worked with senior personnel with their technical issues via phone/remote • Assisted with onboarding new clients. Worked with over 30 companies over the world • Active Directory management, Group policy management. Used Avaya call system • Supported Einstein Hospital and Evangelical Hospital’s staff with lock outs, app issues DaVita Dialysis, Malvern PA Helpdesk Analyst, 6/2016 to 9/2016 Provide guidance and direction to any DaVita Teammate in need of assistance. • Troubleshoot hardware issues with computers, servers, Dialysis machines and VoIP • Password resets and Domain issues using Active Directory 2008 • Microsoft Office, Adobe, Citrix and LanDesk remote apps • Used ServiceNow ticketing system. Used Avaya phone system • Assisted with issues with proprietary applications (Falcon, Reggie, Snappy etc) FirstPro, PA Technical Support Analyst Lvl 1, 9/2015 to 3/2016 Contract position at Sicom Systems phone support for Linux based POS systems • Remotely connected to restaurant’s POS systems to view issues • Walked customers through fixing POS systems over telephone • Assisted with network issues at stores locations. Used LiveAgent call system • Trained store manager on day to day system processes • Updated security passwords for employees and Menu Maintenance • Troubleshooting with End Users with Menu Reader Boards using an onsite Reader Boards Walgreens Pharmacy, Boothwyn, PA IT Technician, 12/2007 to 2/2014 Responsible for providing direct oversight and maintenance for the Company’s computers, networking and servers. Other Duties included but were not limited to: • Troubleshoot issues using the SMART, Service Now and Remedy ticket systems • Troubleshoot systems and work with clients to determine software/hardware needs • Ran lead on upgrades in stores and kept database on progress • Trained other Techs on upgrades and store openings • Updated security permissions when necessary. Used ZenDesk call system. • Installed Indyme Systems to work in conjunction with Store’s security, phone and public announcement systems Education ITT Technical Institute, Bensalem, PA 2005-2007 Information Technology Major, June 2007 Passed the 200-901 A+ Exam 6/2018. Studying currently for the 200-902 Exam Military United Stated Army Reserves 1992-2007 Rank at Discharge – Staff Sergeant (E-6)
Websites, IT & Software
Active Directory
Microsoft
Office 365
ServiceNow
Zendesk
$50000
Andrew Ajayi
BASIC
Experienced Scrum Master / Project Manager Andrew Ajayi, Websites, IT & Software
PROFESSIONAL SUMMARY · Experienced Scrum Master / Project Manager, with a sound understanding of all processes and process groups of Project Management. · Effectively interface with cross-functional and diverse project teams and project managers · Expert at identifying internal and external resources and deliver projects on time and budget across multiple divisions. · A strong relationship builder, able to effectively interface with all levels of staff, management, and customers to achieve corporate customer service, retention, and revenue objectives. · Expert working knowledge of project management tools and files repositories. · Vast experience with offshore and onshore project team/resources. · Highly flexible, adapting easily to new environments, technologies, and corporate cultures. CERTIFICATIONS · CSM – Certified Scrum Master · AWS Certified Cloud Practitioner · AWS Certified Solutions Architect (Work in Progress 2021) · PMP - Project Management Professional Certification (Work in Progress 2021) TOOLS/SKILLS · Project Management • MS Projects • MS Office Suite – Words, Excel, PowerPoint, Outlook, Visio • BMC Remedy • Service Now • Viper • Salesforce • Jira • SDLC • Agile/Waterfall Methodologies · Collaboration • SharePoint / Microsoft Lync / WebEx · Operating Systems • Windows / MAC OSX PROFESSIONAL EXPERIENCE Verizon Business Corporate Initiatives Manager January 2020 – October 2020 · Responsibilities o Working with leadership to manage business initiatives. o Generate new ideas to help improve business as well as streamline processes. HCL America Senior Manager / Project Manager March 2015 – January 2020 · Responsibilities o Program Reporting/management at various levels in the organization o Assisting program schedules, reporting, performance analytics o Working directly with Senior Organizational Leadership as well as front line staff o Primary escalation point and conduit to the IT Management Team for risks, issues and corrective actions. o PMO Office management o Incident Management + Change Management (Planning and Execution) o Process adherence and Security Compliance o Risk Management / RAID Management o Communication Management. o Sprint planning and management Worldwide Technology Project Manager August 2014 – January 2015 · Responsibilities o Providing administrative and project support during Router Refresh project. o Duties include opening and closing of change window tickets, updating spreadsheets, coordination of activities between field service and command center engineers and documentation of start/finish times for key implementation activities. o Project planning, closure meetings and various preparations for the formal change window activity. o Coordination of project implementation bridge activities to ensure seamless workflow o Responsible for management, escalation and follow up on issues, and risks regarding implementation process. o Track resource allocation against resource availability to ensure implementation schedule doesn’t have any surprises or setbacks. o Assist Project Manager in § Tracking schedule § Analyzing possible risks o Ensuring proper communication between technical team members and project stakeholders o Coordinating meetings with all members of the Project Team when necessary. o Updating documentation on the share point site as needed o Drafting and submitting daily project documentation to Program Manager for review and approval before distribution. Klay PM Intern/Project Coordinator 2008 – 2013 · Responsibilities o Manage, update, escalate and follow up on issues, risk, action items and questions to clients regarding change request. o Responsible for integrating process flows to include changes that could impact the release schedule o Assist Project Manager in base lining, tracking and reporting variances in project; § Budget, Schedule, Risk and Scope o Track resource allocation against resource availability calendar to ensure project doesn’t experience any resource surprises. o Coordinate meetings between all arms of the project organization (Sponsor, Stakeholders, Technical Teams, Project Managers). o Analyze project processes, identify room for improvement and work with project team to revise and improve the processes. o Maintained integrated Master schedule ensuring dependencies across multiple project schedules were in sync. o Proactively Identified risks, issues, roadblocks based on schedule progress. o Recommended solutions that entailed working with project leads to develop alternative approaches, additional or re-allocation of resources. o Developed and maintained various Project Schedules (MS Project 2007) in SharePoint o Managed timesheet actual submissions against project schedule. o Developed and published monthly and weekly project performance dashboards / reports as requested o Ensure compliance to project plans and associated deliverables structure by project team o Work with Program Director and Project Manager to effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. This includes communicating project metrics. o Draft and submit all project documentation to Program Director for review and approval before distribution. o Track task delegation against responsibilities to appropriate project team and team members o Proactively monitor and analyze changes in project scope, budget, quality and schedule before they turn to risks that may adversely affect the project o Conduct project postmortems and create a report identifying successful and unsuccessful project elements
Websites, IT & Software
Agile Project Management
Amazon Web Services
BMC Remedy
Scrum
ServiceNow
$56
Akili Yates
BASIC
QA Analyst Akili Yates, Websites, IT & Software
AKILI YATES SUMMARY Experienced IT professional with seventeen years of professional experience working in the Business Analysis and Quality Assurance sector of the Software Development Life Cycle. Proficient in Process Management, Project Coordination, Business Operations, Business Requirements, Data Analysis, Data Modelling, Software Installation, Hardware Installation and problem-solving, computer hardware and software issues with a structured process orientation to follow requirements. Industry experience is a wide range between retail, banking, healthcare and manufacturing. EDUCATION • Heidelberg University - Tiffin, OH / Bachelor of Science – Computer Information Systems SKILLS Operating Systems Windows (98, NT, 2000, XP,10) Requirements Gathering & Tools Elicitation, Gathering, and Documentation, Story Cards, Use Cases, Test Cases, Microsoft (Excel, Office) Project Management & Design MS Project, MS Visio, Clarity Open Workbench, Lotus Smart Suite, Crystal Reports Testing Tools HP Quality Center / Test Director for test and defect management, Manual Testing, Test Plan, Test Case, Test Script Creation, Test Plan Execution, User Acceptance Testing, Regression Testing, Functional Testing, JIRA, SAL Server Languages MS SQL, Java, C, C++, Visual Studio System Development Lifecycle Waterfall and iterative approaches like Agile with a focus on Scrum MS Office Tools Microsoft Office Suite (Word, Excel, Access, PowerPoint), Outlook Professional attributes Problem Solving, Analytical, Business analysis and gathering business requirements, Written and verbal Communication, Developing Client Relationships, Process Oriented, Leadership and Coaching Ability, Organizational Skills, Data validation, Data analysis and Data modeling EXPERIENCE Companies Worked For From - To Roles Pearson June 2020-Present BA Analyst/Systems Support Analyst Columbus City Schools September 2019-March 2020 Substitute teacher Cardinal Health November 2018- March 2019 Data Analyst Lead Sogeti USA LLC June 2014 - July 2018 Consultant (*included clients listed below) *Huntington National Bank March 2018 -July 2018 BSA (ServiceNow) *BMW Financial October 2017 -March 2018 BSA *Safelite Auto Glass June 2017 - September -2017 QA Analyst *Huntington National Bank October 2014 -June 2017 Infrastructure Consultant /QA Analyst *Abercrombie & Fitch August 2014 - October 2014 QA Analyst Wendy's International June 2012- June 2014 QA Analyst / BA Analyst / Digital Menu Board Upgrade Paceject Logistics July 2007- June 2012 Solutions Consultant, Business Analyst Clear IT Consulting May 2003- July 2007 QA Analyst Youth Soccer Coach 2011 – 2019 USYS coach D license Clubs including Santos FC, Watterson High school Boys team assistant, Upper Arlington United References available upon request
Websites, IT & Software
Active Directory
Business Intelligence
QA & testing
ServiceNow
$40
sanjib singh
BASIC
grc security analyst Sanjib Singh, Websites, IT & Software
? Assists with the development and maintenance of Cybersecurity Compliance responses to Standard Information gathering (SIG) questionnaires and Pre-Sales Requests for Information Responses (RFI) . ? Assists in preparing reports to present to management. ? Ensure compliance issues are correctly identified, evaluated, investigated and resolved. ? Align with business areas to identify, review and communicate key controls for mitigating risk. ? Develop and review compliance deliverables. ? Provide consultative services to business areas on the appropriate controls needed to ensure ongoing regulatory compliance. ? Work with business areas to resolve regulatory compliance items. ? Strong experience and detailed understanding of technology, regulations, and information security or compliance management best practice, processes or methods. ? Understanding of technology used for compliance controls in the IT domain. ? Identify the implications of Information Security and Compliance to the current and future environment. ? Evaluating and recommending preventative and corrective controls to mitigate risk to the organization. ? Demonstrates knowledge by performing NIST Maturity assessments. ? Demonstrates knowledge by responding to Client Cybersecurity Pre-Sales RFI and completing Standard Information Gathering (SIG) questionnaires. ? Technical aptitude, with the ability to effectively communicate with a working knowledge of all areas of IT controls. ? Support Client Engagement requests for Cybersecurity support which includes Sales RFI, Compliance Assessments, Contract reviews and SIG Questionnaires..
Websites, IT & Software
Information Security
Database Programming
ServiceNow
$50
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