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MUHAMMAD Wasif
BASIC
IT Project Manager Muhammad Wasif, Websites, IT & Software
 Experienced & PMP Certified Project manager offering a proven record of 14 years of success leading all phases multi-threaded & complex, medium to long-term, large-scale IT portfolio projects in Middle East for renowned clients for Software development, Infrastructure (Cisco network, WIFI, DC, VMware, Cloud), Service Management, Managed services, Demand management, IT operations. Leaded the designing, implementing, managing, and evaluating IT projects. Highly experienced in Change, Transition & commercial management of large-scale projects. Research & POC done of emerging technologies. Ensuring improvement to solution, demand & delivery practices, procedures, methodologies and tools.  Business strategist; 8-year experience in strategy, planning and managing multimillion value customer facing projects aligning business goals to drive process optimization, ITIL best practices, training and development highlighting new technologies impact and gains, bringing innovation, service improvements, competitive advantage and bottom-line gains. Developed SLA process and strategies to meet business expectations.  Excellent communicator; leverage technical, business and financial acumen for day-to-day management as master communicator & consultant with multi stakeholders, client, developers, Vendor and their respective teams in a multi-cultural environment in accordance with the contract terms, scope of work and corporate policy  Expert in agile and waterfall project management methodologies. as a trusted leader known for ability to produce high-quality deliverables in tight deadlines, also meet or exceed timeline and budgetary targets expectations. High professional competence and management skills.
Websites, IT & Software
Data Integration
ITIL
Network Security
ServiceNow
Software Development
$55
T Roy Chowdhury
BASIC
Resume T Roy Chowdhury, Websites, IT & Software
2018 – PRESENT SENIOR IT ANALYST, HCL TECHNOLOGIES Project: User Authorization Service – UAS Client: Volvo Group Truck Technology (Offsite) Jul 2019 to Present Description: User Authorization Services for provisioning of user accounts, group IDs and application access to both external users and internal users of Volvo Group IT and its affiliates. KB article creation, managing shift-lead duties through mailbox monitoring and handling escalation emails as when required for the team. Skills: Windows AD, IBM AS400, ACF2, Unix, Baldo, CA IDM, WAM, ITIL, ServiceNow, ITSM, MS Excel, MS Word, Faros. Project: Identity & Access Management - IDAM Client: Deutsche Bank (Onsite) Mar 2018 to June 2019 Description: Identity and access management services for Market and Finance related applications. Provisioning of user accounts in individual applications, assigning roles and responsibilities under each application through IDM tool. Assisting in Onboarding of applications to Market department. Assisting in GRC audits by providing evidence and access provisioning logs. Revocation of users as per monthly Recertification report. Mailbox monitoring, managing shift-lead duties and handling escalation emails as when required by the team. Skills: DB AccessGate tool (based on DellOne Identity), ServiceNow, Bloomberg Terminal, MS Excel, ITIL, ITSM. 2011 – 2013 JUNIOR EXECUTIVE IT, ITC INFOTECH Project: UAT and Production Turnover of Windows Packaged Application Client: Morgan Stanley (Offsite) Nov 2012 to Aug 2013 Description: Windows applications are packaged and modified as per client requirement and then pushed to Production after QA check. Between QA and Production turnover, User Acceptance Test (UAT) is carried out by client stakeholder. Helped in smooth UAT process completion for each packaged application (200+ applications) and successful Production turnover of the Passed applications. Collecting required feedbacks from stakeholders which helps QA and development team to implement changes. Skills: MS Excel, SharePoint site, Outlook, customer engagement, customer relationship management. IBM Lotus Notes and Domino Services management British American Tobacco (Offsite) May 2012 to Dec 2012 Description: Weekend maintenance of IBM Lotus Note Domino servers involving restart of servers. Mailbox and email IDs provisioning. Incident management. Skills: Lotus Notes Domino & Lotus Notes administration, incident management, ITSM, ITIL. Altiris Remote System Management DHL International GmbH (Offsite) Sep 2011 to Apr 2012 Description: World-wide remote system management for Client including windows patch management, remote software installation, Global system health report generation for Stakeholders. Skills: Altiris, MS excel, Remote Software installation, incident management, ITSM, ITIL.
Websites, IT & Software
Information Security
ITIL
MySQL
ServiceNow
$10
Doug Schultz
BASIC
Desktop Support Technician Doug Schultz, Websites, IT & Software
UMB, KANSAS CITY, MO 10/20-Present Desktop Support Technician Added assets to Inventory. Imaged computers. Deployed software to computers using SCCM. Maintained up to date records in Service-Now while deploying the new laptops Contracted Work for Black & Veatch, 11401 Lamar Ave, Overland Park, KS 66211 IT Support (full-time) – February 2016 – October 2020 Provide technical support to end-users in a face-to-face manner within the domain while also preparing machine builds to both end-user and company specifications. Supported over 3000 onsite professionals along with US/Canada based offices remotely using ServiceNow ticketing system. Coordinated Dell Warranty work for the user. Using Active Directory, Reset users' password or looked up bit locker recovery codes. Rejoined computers to the domain both remotely/locally. Image and install programs as per their IMAC using SCCM. Supported users with LAN and WAN connections. Utilize Registry to support user applications and webpages. Support Microsoft O365 suite. Supported users GP updates as well as providing admin rights to approved professionals. Minit Mart, 4430 N.E. Chouteau Trafficway, Kansas City, MO Assistant General Manger (full-time) – December 2014 – February 2016. Effectively communicated and managed team members to maintain store productivity and customer service and support with an emphasis on leadership and customer satisfaction. Showing Time 7171 W 95th St, Overland Park, KS 66212 Call Center Representative (full-time) – February 2014 – November 2014. Collected customer feedback and made process changes to exceed customer satisfaction goals while demonstrating a mastery of customer service call script within timeframes.
Websites, IT & Software
Microsoft Access
Microsoft
Windows Desktop
Active Directory
ServiceNow
$27
CORDELIA FERRELL
BASIC
Internal Desktop Support Position Cordelia Ferrell, Websites, IT & Software
CORDELIA FERRELL Technical Support Analyst Computer Repair Technician successful at developing unique troubleshooting techniques, executing high-quality repairs and providing sound installation services to customers onsite and remote Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer computer skills in MS Office, Windows 7, 8, and 10 Database, Adobe, and other applications/systems Key Skills Troubleshooting Hardware/Software Installation and Support Hardware Configuration Remote/Telephone Support Experience X-Nav Technologies, Landale, PA Computer Technician, 1/2019 to Current Responsible for building, troubleshooting and customer support for the X-Guide • Building the entire X-Guide medical device • On-site and remote technical support for the X-Guide and internal staff • Used EBS while assisting Dental offices with orders • Creating and maintaining documents, working with Senior staff when asked • Some onsite IT work, password recovery Active Directory, O365 Arraya Solutions, Plymouth Meeting, PA Service Desk Specialist, 9/2016 to 12/2018 Responsible for supporting multiple clients remotely and onsite alongside providing in house support. • Remote technical support using Connectwise, LanDesk, LogMein, VNC and Bomgar • SCCM, BitLocker, O365, AnyConnect, Sonicwall VPN • Barracuda for clients’ email accounts, Monitored Sonicwall firewall • Worked with senior personnel with their technical issues via phone/remote • Assisted with onboarding new clients. Worked with over 30 companies over the world • Active Directory management, Group policy management. Used Avaya call system • Supported Einstein Hospital and Evangelical Hospital’s staff with lock outs, app issues DaVita Dialysis, Malvern PA Helpdesk Analyst, 6/2016 to 9/2016 Provide guidance and direction to any DaVita Teammate in need of assistance. • Troubleshoot hardware issues with computers, servers, Dialysis machines and VoIP • Password resets and Domain issues using Active Directory 2008 • Microsoft Office, Adobe, Citrix and LanDesk remote apps • Used ServiceNow ticketing system. Used Avaya phone system • Assisted with issues with proprietary applications (Falcon, Reggie, Snappy etc) FirstPro, PA Technical Support Analyst Lvl 1, 9/2015 to 3/2016 Contract position at Sicom Systems phone support for Linux based POS systems • Remotely connected to restaurant’s POS systems to view issues • Walked customers through fixing POS systems over telephone • Assisted with network issues at stores locations. Used LiveAgent call system • Trained store manager on day to day system processes • Updated security passwords for employees and Menu Maintenance • Troubleshooting with End Users with Menu Reader Boards using an onsite Reader Boards Walgreens Pharmacy, Boothwyn, PA IT Technician, 12/2007 to 2/2014 Responsible for providing direct oversight and maintenance for the Company’s computers, networking and servers. Other Duties included but were not limited to: • Troubleshoot issues using the SMART, Service Now and Remedy ticket systems • Troubleshoot systems and work with clients to determine software/hardware needs • Ran lead on upgrades in stores and kept database on progress • Trained other Techs on upgrades and store openings • Updated security permissions when necessary. Used ZenDesk call system. • Installed Indyme Systems to work in conjunction with Store’s security, phone and public announcement systems Education ITT Technical Institute, Bensalem, PA 2005-2007 Information Technology Major, June 2007 Passed the 200-901 A+ Exam 6/2018. Studying currently for the 200-902 Exam Military United Stated Army Reserves 1992-2007 Rank at Discharge – Staff Sergeant (E-6)
Websites, IT & Software
Active Directory
Microsoft
Office 365
ServiceNow
Zendesk
$50000
Andrew Ajayi
BASIC
Experienced Scrum Master / Project Manager Andrew Ajayi, Websites, IT & Software
PROFESSIONAL SUMMARY · Experienced Scrum Master / Project Manager, with a sound understanding of all processes and process groups of Project Management. · Effectively interface with cross-functional and diverse project teams and project managers · Expert at identifying internal and external resources and deliver projects on time and budget across multiple divisions. · A strong relationship builder, able to effectively interface with all levels of staff, management, and customers to achieve corporate customer service, retention, and revenue objectives. · Expert working knowledge of project management tools and files repositories. · Vast experience with offshore and onshore project team/resources. · Highly flexible, adapting easily to new environments, technologies, and corporate cultures. CERTIFICATIONS · CSM – Certified Scrum Master · AWS Certified Cloud Practitioner · AWS Certified Solutions Architect (Work in Progress 2021) · PMP - Project Management Professional Certification (Work in Progress 2021) TOOLS/SKILLS · Project Management • MS Projects • MS Office Suite – Words, Excel, PowerPoint, Outlook, Visio • BMC Remedy • Service Now • Viper • Salesforce • Jira • SDLC • Agile/Waterfall Methodologies · Collaboration • SharePoint / Microsoft Lync / WebEx · Operating Systems • Windows / MAC OSX PROFESSIONAL EXPERIENCE Verizon Business Corporate Initiatives Manager January 2020 – October 2020 · Responsibilities o Working with leadership to manage business initiatives. o Generate new ideas to help improve business as well as streamline processes. HCL America Senior Manager / Project Manager March 2015 – January 2020 · Responsibilities o Program Reporting/management at various levels in the organization o Assisting program schedules, reporting, performance analytics o Working directly with Senior Organizational Leadership as well as front line staff o Primary escalation point and conduit to the IT Management Team for risks, issues and corrective actions. o PMO Office management o Incident Management + Change Management (Planning and Execution) o Process adherence and Security Compliance o Risk Management / RAID Management o Communication Management. o Sprint planning and management Worldwide Technology Project Manager August 2014 – January 2015 · Responsibilities o Providing administrative and project support during Router Refresh project. o Duties include opening and closing of change window tickets, updating spreadsheets, coordination of activities between field service and command center engineers and documentation of start/finish times for key implementation activities. o Project planning, closure meetings and various preparations for the formal change window activity. o Coordination of project implementation bridge activities to ensure seamless workflow o Responsible for management, escalation and follow up on issues, and risks regarding implementation process. o Track resource allocation against resource availability to ensure implementation schedule doesn’t have any surprises or setbacks. o Assist Project Manager in § Tracking schedule § Analyzing possible risks o Ensuring proper communication between technical team members and project stakeholders o Coordinating meetings with all members of the Project Team when necessary. o Updating documentation on the share point site as needed o Drafting and submitting daily project documentation to Program Manager for review and approval before distribution. Klay PM Intern/Project Coordinator 2008 – 2013 · Responsibilities o Manage, update, escalate and follow up on issues, risk, action items and questions to clients regarding change request. o Responsible for integrating process flows to include changes that could impact the release schedule o Assist Project Manager in base lining, tracking and reporting variances in project; § Budget, Schedule, Risk and Scope o Track resource allocation against resource availability calendar to ensure project doesn’t experience any resource surprises. o Coordinate meetings between all arms of the project organization (Sponsor, Stakeholders, Technical Teams, Project Managers). o Analyze project processes, identify room for improvement and work with project team to revise and improve the processes. o Maintained integrated Master schedule ensuring dependencies across multiple project schedules were in sync. o Proactively Identified risks, issues, roadblocks based on schedule progress. o Recommended solutions that entailed working with project leads to develop alternative approaches, additional or re-allocation of resources. o Developed and maintained various Project Schedules (MS Project 2007) in SharePoint o Managed timesheet actual submissions against project schedule. o Developed and published monthly and weekly project performance dashboards / reports as requested o Ensure compliance to project plans and associated deliverables structure by project team o Work with Program Director and Project Manager to effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. This includes communicating project metrics. o Draft and submit all project documentation to Program Director for review and approval before distribution. o Track task delegation against responsibilities to appropriate project team and team members o Proactively monitor and analyze changes in project scope, budget, quality and schedule before they turn to risks that may adversely affect the project o Conduct project postmortems and create a report identifying successful and unsuccessful project elements
Websites, IT & Software
Agile Project Management
Amazon Web Services
BMC Remedy
Scrum
ServiceNow
$56
Julian Binns
BASIC
IT Project Manager Julian Binns, Websites, IT & Software
AIRBUS, WICHITA, KS VIA TEKSYSTEMS CONTRACTOR 06/2018 – 10/2018 Sr. Project Manager – Engineering Apps. Project Managed the following: • Virtual Reality desktop innovation POC. Established headset / basic workstation proof of concept, then migrated to production workstation and GPU. Defined innovation rollout WBS plan and schedule. • PM’d pilot for upgrade and hemispheric rollout of Unified Communications. Spearheaded documentation. • Framed up project initiation for enterprise Windows 10 upgrade. Set work packages and initial schedule with estimates. Led analysis and prioritization of 700 applications. • Established workaround for engineers to work as independent contractors for 3rd parties. Had to work on University network for Innovation Campus with 3rd party laptops and utilize cloud storage providers for mass data exchange. (CAD). • Funding ended contract earlier than expected. PAYLESS SHOESOURCE, TOPEKA, KS 3/2016 – 2/2018 Sr. Project Manager • Project managed initial releases for Project OMNI, an Oracle ERP retail selling implementation. PM’d a team of 15 to install the data integration between legacy order management and the new apps. Developed stories, set scope and installed 5 releases between February 2017 until July 2017. Led DR preparedness and planning efforts up to actual testing. • Project managed OMNI infrastructure setup at 3rd party data center for test, QA and Production environments. • Renewed Payless DR program and testing efforts. Matured all aspects including RTO assessment, RPO alignment, reviewing tiers and ordering of all critical applications. • Successfully completed Disaster Recovery Upgrade and Testing program ($250k+). • Led service selection and project managed a Contract Management application replacement. Agiloft, CobbleStone, ContractWorks and others reviewed. Implementation pending. • IT Leader – PMO, VMO, BMO Led team towards measures and visibility. Worked to mature the PMO function by setting standards, governance and pushing to migrate to an integrated PPM system. Started initial phases of testing ServiceNow PPM. Coordinated $26MM overall portfolio. o Guidance over IT augmented resources in Mumbai, India. • IT Senior Project Manager – Production Support Successfully completed 15+ IT production support projects over first 5 months at Payless. PM’d Kronos software and Db upgrade. • Piloted Agile on projects: defining stories and utilizing sprints. Project tracking and reporting was more traditional waterfall. OMNI retail app was truly agile with code kept shippable. • Removed a Merchandising / Pricing program from a 3rd party saving $1MM per year. KOCH BUSINESS SOLUTIONS (KBS) – KOCH INDUSTRIES, WICHITA, KS 5/2008 – 10/2015 Program Manager - Molex & Guardian Industries • Led program for consolidating Guardian Flat Glass Global Plant ERP systems for 27 plants. Using waterfall, team consolidated multiple local systems into regional databases and single set of code. • Consulted on establishment of Guardian IT Project Management capability. • Led IT integration program for Molex acquisition and Global Service Desk Services. Technical integration completed successfully. This was a HUGE program tying in global networks, AD, email, etc. for an $8B company into those of a $120B company. Service desk services placed in execution phase with 11 projects. • Program Manager - Business Improvement/Infrastructure & Security Developed business cases for large KBS efforts. o Project, Program Management system review & selection. o KBS Wichita Data Center Upgrade ($8MM electrical upgrade successful). o Established initial PMO for KBS. Helped migrate team to Planview. o Led migration effort a data center in New Jersey to Green Bay, Wisconsin. • Helped establish KBS IT Services and project controls, communication and workflow for new IT operations, including IT security. Created and reviewed over 100 statements of work (SOW’s). • One of 3 IT security leaders managing 24 x 7 auditing and gathering in defense of Anonymous attacks. • Integrated, communicated and trained project management functions with Koch decision-making framework with new project managers, and infrastructure and security project leads. Hired 9 project managers. HALLMARK CARDS, INC., Kansas City, Mo 06/1995 – 5/2008 IT Manager - Security • Directed IT Security Payment Card Industry (PCI) compliance servicing Retail division. • Positioned new SAP ERP security team for installation waves (GRC module). • Integrated outsourced IT services provider (ACS) into IT Services and Security function. • Established Disaster Recovery strategy and project managed many infrastructure improvements for DR. Successfully completed 2 annual tests and subsequent remediation. • Established new IT Security strategy of “Protection While Enabling”; promoted a risk management approach versus compliance only focused. • Audit Manager - IS / Finance: Established and refined an IT Audit business model and approach. Diplomacy ahead of confrontation. • Responsible for oversight and audit of project management and IT aspects of the consolidation of nine Hallmark UK companies. Completed over 75 audits ran as projects. • Business Continuity audits brought focus and priority from the Hallmark CEO benefitting Disaster Recovery. • Sr. Web Developer/PM - HR & Finance Installed HR and payroll systems from Integral (now INFOR). Utilized workflow engine (Edify) linking processes to VRU and web pages. • Led process documentation and business analysis, then project managed development of transactional input for training class sign up, payroll withholding, and other HR functions. Programmed a survey engine for in-house surveys utilizing Cold Fusion.
Websites, IT & Software
Microsoft Project
ServiceNow
Sharepoint
$60
Akili Yates
BASIC
QA Analyst Akili Yates, Websites, IT & Software
AKILI YATES SUMMARY Experienced IT professional with seventeen years of professional experience working in the Business Analysis and Quality Assurance sector of the Software Development Life Cycle. Proficient in Process Management, Project Coordination, Business Operations, Business Requirements, Data Analysis, Data Modelling, Software Installation, Hardware Installation and problem-solving, computer hardware and software issues with a structured process orientation to follow requirements. Industry experience is a wide range between retail, banking, healthcare and manufacturing. EDUCATION • Heidelberg University - Tiffin, OH / Bachelor of Science – Computer Information Systems SKILLS Operating Systems Windows (98, NT, 2000, XP,10) Requirements Gathering & Tools Elicitation, Gathering, and Documentation, Story Cards, Use Cases, Test Cases, Microsoft (Excel, Office) Project Management & Design MS Project, MS Visio, Clarity Open Workbench, Lotus Smart Suite, Crystal Reports Testing Tools HP Quality Center / Test Director for test and defect management, Manual Testing, Test Plan, Test Case, Test Script Creation, Test Plan Execution, User Acceptance Testing, Regression Testing, Functional Testing, JIRA, SAL Server Languages MS SQL, Java, C, C++, Visual Studio System Development Lifecycle Waterfall and iterative approaches like Agile with a focus on Scrum MS Office Tools Microsoft Office Suite (Word, Excel, Access, PowerPoint), Outlook Professional attributes Problem Solving, Analytical, Business analysis and gathering business requirements, Written and verbal Communication, Developing Client Relationships, Process Oriented, Leadership and Coaching Ability, Organizational Skills, Data validation, Data analysis and Data modeling EXPERIENCE Companies Worked For From - To Roles Pearson June 2020-Present BA Analyst/Systems Support Analyst Columbus City Schools September 2019-March 2020 Substitute teacher Cardinal Health November 2018- March 2019 Data Analyst Lead Sogeti USA LLC June 2014 - July 2018 Consultant (*included clients listed below) *Huntington National Bank March 2018 -July 2018 BSA (ServiceNow) *BMW Financial October 2017 -March 2018 BSA *Safelite Auto Glass June 2017 - September -2017 QA Analyst *Huntington National Bank October 2014 -June 2017 Infrastructure Consultant /QA Analyst *Abercrombie & Fitch August 2014 - October 2014 QA Analyst Wendy's International June 2012- June 2014 QA Analyst / BA Analyst / Digital Menu Board Upgrade Paceject Logistics July 2007- June 2012 Solutions Consultant, Business Analyst Clear IT Consulting May 2003- July 2007 QA Analyst Youth Soccer Coach 2011 – 2019 USYS coach D license Clubs including Santos FC, Watterson High school Boys team assistant, Upper Arlington United References available upon request
Websites, IT & Software
Active Directory
Business Intelligence
QA & testing
ServiceNow
$40
sanjib singh
BASIC
grc security analyst Sanjib Singh, Websites, IT & Software
? Assists with the development and maintenance of Cybersecurity Compliance responses to Standard Information gathering (SIG) questionnaires and Pre-Sales Requests for Information Responses (RFI) . ? Assists in preparing reports to present to management. ? Ensure compliance issues are correctly identified, evaluated, investigated and resolved. ? Align with business areas to identify, review and communicate key controls for mitigating risk. ? Develop and review compliance deliverables. ? Provide consultative services to business areas on the appropriate controls needed to ensure ongoing regulatory compliance. ? Work with business areas to resolve regulatory compliance items. ? Strong experience and detailed understanding of technology, regulations, and information security or compliance management best practice, processes or methods. ? Understanding of technology used for compliance controls in the IT domain. ? Identify the implications of Information Security and Compliance to the current and future environment. ? Evaluating and recommending preventative and corrective controls to mitigate risk to the organization. ? Demonstrates knowledge by performing NIST Maturity assessments. ? Demonstrates knowledge by responding to Client Cybersecurity Pre-Sales RFI and completing Standard Information Gathering (SIG) questionnaires. ? Technical aptitude, with the ability to effectively communicate with a working knowledge of all areas of IT controls. ? Support Client Engagement requests for Cybersecurity support which includes Sales RFI, Compliance Assessments, Contract reviews and SIG Questionnaires..
Websites, IT & Software
Information Security
Database Programming
ServiceNow
$50
Manoj Kumar
BASIC
Security Analyst Manoj Kumar, Websites, IT & Software
  3.3 years of overall experience as Security Analyst on Arcsight ESM.  Real time monitoring of Network Security components and devices such as Firewall, Routers, Manage 24x7 operations at SOC, including event monitoring which includes incident detection, tracking and analyzing on real time basis, report generation.  Aggregating and Correlating the Logs and Configuring Reports, Queries, Rules, Filters, Dashboards, Real Time Alerts and Console Resource Operations.  Create Log monitoring reports on daily, weekly and monthly basis in order to maintain strict SLA adherence.  Comprehensive Knowledge on Implementation of ESM Components (Connectors, Console). Good Knowledge in Implementation of Smart Connectors.  Provide 1st level of threat response for Security Event Management team at Security Operations Center (SOC).  Motivated team player and can adapt and learn new technologies, tools and applications.  Monitor events, Log analysis and Investigate incident a daily basis.  Regular health checks monitoring, and reporting.  Escalate issues as per the escalation matrix to the operation heads or senior authorities for faster and better resolution.  Importing IOCS in active list based on the recent attack.  Creating an incident ticketing, Analysing, Managing and Tracking security incidents to closure by coordinating with different teams.  Raising true positive incidents to respective stack holders and taking appropriate actions  Blocking suspicious and poor reputed IP’s on Firewall.  Pulling and analysing logs for the investigation cases  Generating reports and sending to stack holders for audit purpose  Well-versed with complete event annotation, incident management, attack analysis.  Good knowledge on networking concepts including OSI layers, TCP/IP, Ports, WAN and LAN concepts.  Worked in 24x7 Operational support.
Websites, IT & Software
ServiceNow
Splunk
$2
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