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Edgar Esguerra
BASIC
Philippines, Taytay
Director, Manager, Operations, Business, Finance, Budget, Human Resources Legal Edgar Esguerra, Business, Accounting, Human Resources & Legal
Experienced leader with more than fifteen years of significant international work experience, leadership, the development industry, conceptualizing and formulating vision and strategy, strategic planning, development and execution of plans, international operations management, implementing and managing projects. • Leadership and organizational skills • Global and international operations • Management and strategic planning • Budget and finance analysis & management • Administration & organizational development • Project management; Change management • Ability to work in a multi-culture environment • Ability to develop relations with partners • Analytical, inquisitive and good at integrating thoughts and ideas • Excellent oral and written communication skills • Excellent with Microsoft Office programs • Interior Design & space planning As Location Manager, established and managed the office to serve and enable staff from the Asia Regional Hub, ODI staff, Development Philippines and the Communist Asia Region to be effective in accomplishing their ministry goals and objectives. • Developed annual business plan and strategy, budget and financial management and staffing/space planning plans. Oversee, managed, and provided strategic direction to administration, purchasing, finance, IT, human resources and legal. Ensured that operations adhered to company policies and local laws. Established and managed a core support team that maintained the office location. Looked out for innovation, and up-and-coming trends for the office and staff. Streamlined approval processes, payroll computations, expense monitoring, performance management, salary scale updating to reflect inflation adjustments, reviewed and analyzed financial statements. • Developed, managed, tracked, analyzed, forecasted a budget and ensured alignment with direction and plans. • Facility management included (but is not limited to) security, safety, space planning, staff communication. Designed, planned the office layout, mezzanine, prayer room for efficiency. • Oversee procurement for products and services, staff needs and care, compliance with local laws, stewardship for assets/resources. • Developed and maintained a model to calculate occupancy costs and a chargeback model for hosted staff/teams. Negotiated hosting service level agreements with other offices involved. Ensured and tracked expenses so that they are shared across stakeholders accordingly. • Liaised with subject matter experts for various matters like government agencies, facilities and maintenance requirements, legal counsel, etc. Led the identification and management of a new consultant. Researched on registering the office as a Regional Headquarters (RHQ) license. Negotiated with service providers and contractors for better service and price. Resolved existing issues with providers. Managed contractors’ budget and accomplishments. • Led, directed and managed the support staff to serve with excellence. • Promoted Christian values and nurture in the office of about 32 hosted staff. Established and headed the Spiritual Nurture team that strategized and planned to nurture staff to be consistent with the core values and reflect the DNA of the company. • Prepared all documents and reports as required and needed by the local board of trustees. As Shared Services Asia manager, developed and managed a shared services function to enable back office support to development programs in the areas of compliance, financial and project information reporting, IT, fund transfer model and research/WWL for the countries that are part of the Asia Region. Developed plans and managed the timely submission of financial and project information reports coming from 24 countries in Asia. Managed the IT support to 5 countries in Asia supported by 4 IT engineers. Developed plans, processes and tools and managed the timely submission of WWL research by the field in 24 countries in Asia. Developed management reports, dashboards and periodic communications for senior management business intelligence. Planned and organized Asia-wide meetings and activities. Supervised local and regional project teams and staff. Managed and coached staff in order to achieve performance goals and objectives. Ensure that projects’ and deliverables’ expectations are met. Led the recruitment, onboarding of additional and new staff. • Drove the annual business planning, developed work plans and milestones, budget and financial management and staffing plans for the SSA. • Provided business leadership for the SSA with primary focus to increase efficiency, simplify processes, and optimize cost and quality for ministry objectives. • Served and contributed to the Asia Regional Hub management team. Associate Director Sponsorship Operations, Project Coordination and Support Provided leadership and management for the Sponsorship Operations and Global Service group where the Project Coordination and Support team is a part of: • Led the articulation of the program of the department, planning and development of the team’s annual strategy and action plans to ensure alignment with the strategic direction. Ensured that objectives are met, plans are executed by providing systems and processes, monitoring and evaluation. Looked out for innovation, and up-and-coming trends for the department. • Developed staffing and resource plans for the entire Sponsorship Operations and Global Services group in consultation with the senior and other directors and managers that supported the group’s objectives. Developed procedures for regular (or monthly) review and updating of actual staffing against resource plans. Led in recruitment, selection and onboarding of staff and/consultants. • Worked with human resource to recruit the right people, get them on board quickly, and orient them substantially to achieve business goals. This also entails coaching and performance management, enabling them to succeed in their job, and dealing with staff issues and firing. • Developed annual budget for multiple projects and programs in consultation with the senior director and in support of the group’s strategic direction. • Analyzed financial statements for management decisions. Periodic budget (re)forecasting, variance analysis and budget management. Worked with finance team to ensure accuracy and correctness of financial statements. • Tracked, managed and forecasted budget in order to maximize funds and avoid over and under spending. Developed methods, statements and reports in collaboration with finance analysts to effectively monitor performance. • Engaged and collaborated with other leaders and counterparts across the regions and the Partnership (National Office, Regional Office and Global Centre) in order to promote and advance the strategies of the Sponsorship Operations and Global Services – Project Coordination and Support team. • Cultivated a culture of innovation and improvement as a way to find solutions of making processes more efficient in achieving objectives. • Oversee the day-to-day operations, and serves as the site leader of the whole team including management of expenditures, communications, staff issues, concerns and services. Led and managed a group of 5 diverse teams (25+ staff) that provided support, services and solutions for the Sponsorship Operations and Global Service group and other offices: Project management coordination team, sponsorship reporting services team, creative services team, web portal support, child media quality and community media quality review teams. The Project Coordination and Support team served and engaged with a wide variety of global customers in a diverse cultural environment: global center (GC) teams, support offices (SOs), regional offices (ROs), national offices (NOs) and field offices (ADPs) that enabled them in carrying out their goals and objectives. In addition, extensive business services are provided to various communities of practice, networks and other working groups. • Led the management and coordination of several projects in support of a program to revitalize the business with the use of digital media. This included creating a plan, organizing teams, establishing work breakdown schedules, designing project flow charts, documentations, conducting reviews, communications, identifying project implementation risks, issues, and establishes mitigation plans, the development of resources to enable field staff in adopting to the change, and project closures (e.g. Pilot and phase in of child greeting video, child and community photo album, child and community update photo and video, etc.) • Provided leadership and supervision to a project management team of several projects that introduced new initiatives in the field and managed operational and organizational risks projects, implemented new systems and processes to improve quality, reduce workload and improve efficiency (e.g. Quickstep Form Scanner, Bar Code Scanner, Stepwise, FIP/MFT/RMT, Singlestep Stabilization, Horizon Mobile, etc.) This also included the development of resources to train field staff. Ensured that the life of a project goes through the rigors of project management discipline to guarantee success and project quality. • Provided leadership to the reporting service team that developed and regularly published key business intelligence to inform metrics for high level management and other sponsorship services (e.g. Sponsorship Field Dashboard, ADP Portfolio and RC Planning, Annual APR, RC Facts & Figures, CMS, etc.). • Provided leadership and managed the quality review of child and community rich media as an efficient service to the field and support offices ensuring the compliance to set standards and guidelines. • Managed the quality review of rich media for child content and optimized the process and established this as a new global service for sponsorship. • Managed the onboarding of customers availing of the quality review of child media as an efficient alternative. Established, led and set-up an effective procedure for the chargeback model to collect the fees for the services provided. • Provided leadership to the creative services team that developed, created and designed visual change and communication materials which are effectively used by all NOs for capacity building, enabling them to adopt initiatives and new systems quickly. This team also produced e-learning materials which are interactive to enable knowledge transfer online (for Stepwise, Horizon, etc.). Short instructional video clips were also produced so staff can easily visualize and understand messages. This team also did the coordination of translation to three other major languages (French, Spanish, and Portuguese) to make materials available in multiple languages. • Provided leadership in establishing web portal presence for Sponsorship Operations and Global Service which make key reports and metrics easily available, empowering frontline staff to access tools and training resources they need to deliver with quality, on time, and as per expectation. • Developed annual strategic goals and work plans for the whole team which aligns to global strategy. Provided leadership and guidance for the entire unit in carrying out its functions in accordance with its mandate and with excellence. • Oversee and directed performance management and mentoring of staff by managers on a periodic basis. Ensured that staff has access and opportunity for individual learning and development.
Business, Accounting, Human Resources & Legal
Budgeting and Forecasting
Business Strategy
Financial Management/CFO
Management
Startup Consulting
70 $
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